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The Australian Wine

The Australian Wine

4.4 from 820 reviews · View Statistics

Reviews

  • Product Quality
    4.2 (145)
  • Return Claim MadeYes (3) · No (152)
  • Customer Service
    4.3 (113)
  • Shipping
    4.1 (112)
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Geoff.
Geoff.South East Queensland, QLD
  • 4 reviews
  • 1 like
  • Verified

Pretty good.

published

Pretty good overall. Range, prices and delivery are competitive. Brochures and supplements get confusing, as do incentives. Reduce the clutter and number of bits of paper.

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Review collected in partnership with The Australian Wine

Alex C
Alex CSydney, NSW
  • 2 reviews
  • Verified

Very professional

published

Always get very focused advice on what is required, Staff is knowledgeable.
Also when an order is based on "forward rewind" basis the information is not lost

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Value for money.

published

Often dotted with gems at a very reasonable price. Courteous, friendly and knowledgeable staff ready to go through the selecting process with patience.

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

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  • Verified

A good reliable service.

published

A good service with excellent value wines. Reliable delivery and good follow-up.
Have been able to get mixtures to suit my preferences.

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine

Hi Robert,
Thank you for your review. I am very glad to hear that you have been enjoying our selections of wine and service also. We hope that you continue to love purchasing through us.
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

  • Verified

Excellent Package

published

The 24 bottle package was very good value. It included some very good, with some good. The very good wines are the enticement for the purchase. Added some other bottles to fill up the two boxes, at a very attractive price. Very happy.

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1 comment
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Great quality wines, even the cheaper selections are good

published

Offers are well selected and some great promotions, selection and pricing is well above those available in metro stores. Maybe too many offers per week!

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine

Hi Grant,
Thank you for your review. We are very glad to hear that you have been enjoying our selections and offers, I hope that you continue to do so in future!
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

Andrew Nunn
Andrew NunnSouth East Queensland, QLD

Solid Performer

published

I still go back to the Australian wine for the odd deal and exclusive brands such as Red Head Studio.

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine
Mark
MarkSouth West, QLD
  • Verified

Excent service with prompt delivery

published

Easy ordering process, good prices and range and combined with an effective delivery process. If only the delivery driver hadn't needed to work on the local show holiday.

Customer Service
Shipping
1 comment
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

CraigL
CraigLNorth Queensland, QLD
  • Verified

Great choice of wines. Excellent service.

published

The wine's are good quality and there's a wide selection. Only one disappointing case after manyyears of purchasing. Great value.

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

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  • Verified

reasonably happy with my orders

published

need to be careful when selecting wine brands, many not so good brands offered, mixes of lots can be average

Customer Service
Incentivised ReviewNo
1 comment
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Well done

published

Interesting wine from the smaller producers. Quality is good, pricing reasonable, and never had a bad one. Ordering procedures and delivery is excellent

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Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified

Would prefer better quality Shiraz next time. The cab Merilot great. Don't mind paying for good wine.

published

Have only tasted the cheaper wine so far. The old saying is so true:- You get what you pay for.

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified

Good wine overall & good pricing

published

Apart from one wine that is from the Geelong region, the wines tasted are good quality.Pricing is offered at below retail

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine

Hi Jeff,
Thank you for your review. I am glad to hear that you have been enjoying the quality and value of our wines, I hope that you continue to purchase through us in future. Look forward to hearing from you again.
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

  • Verified

Under promise. Over deliver.

published

Member since inception. Faultless delivery. All wines are of excellent quality and very good value. Some still taking pride of place in my cellar.

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Barry
BarrySouth East Queensland, QLD
  • 2 reviews
  • 3 likes
  • Verified

Wine at right price

published

Reasonable quality at the right price delivered to your door . There a couple of wines that are always available at what I consider a below market price - the dark corner being one.

Product Quality
Customer Service
1 comment
The Australian Wine
Alex D.The Australian Wine

Dear Barry,
Thank you for your review. I am glad to hear that you have been enjoying the quality and value of our wines, I have no doubt that you will continue to do so in future.
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

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Page 1 of 18
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Questions & Answers

Lou C.
Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O
Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K
Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

See all The Australian Wine questions

Get an answer from our members and The Australian Wine representatives

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