Pretty good overall. Range, prices and delivery are competitive. Brochures and supplements get confusing, as do incentives. Reduce the clutter and number of bits of paper.
Always get very focused advice on what is required, Staff is knowledgeable.
Also when an order is based on "forward rewind" basis the information is not lost
Value for money.
Often dotted with gems at a very reasonable price. Courteous, friendly and knowledgeable staff ready to go through the selecting process with patience.
A good reliable service.
A good service with excellent value wines. Reliable delivery and good follow-up.
Have been able to get mixtures to suit my preferences.
The 24 bottle package was very good value. It included some very good, with some good. The very good wines are the enticement for the purchase. Added some other bottles to fill up the two boxes, at a very attractive price. Very happy.
Great quality wines, even the cheaper selections are good
Offers are well selected and some great promotions, selection and pricing is well above those available in metro stores. Maybe too many offers per week!
I still go back to the Australian wine for the odd deal and exclusive brands such as Red Head Studio.
Excent service with prompt delivery
Easy ordering process, good prices and range and combined with an effective delivery process. If only the delivery driver hadn't needed to work on the local show holiday.
Great choice of wines. Excellent service.
The wine's are good quality and there's a wide selection. Only one disappointing case after manyyears of purchasing. Great value.
reasonably happy with my orders
need to be careful when selecting wine brands, many not so good brands offered, mixes of lots can be average
Interesting wine from the smaller producers. Quality is good, pricing reasonable, and never had a bad one. Ordering procedures and delivery is excellent
Would prefer better quality Shiraz next time. The cab Merilot great. Don't mind paying for good wine.
Have only tasted the cheaper wine so far. The old saying is so true:- You get what you pay for.
Good wine overall & good pricing
Apart from one wine that is from the Geelong region, the wines tasted are good quality.Pricing is offered at below retail
Under promise. Over deliver.
Member since inception. Faultless delivery. All wines are of excellent quality and very good value. Some still taking pride of place in my cellar.
Wine at right price
Reasonable quality at the right price delivered to your door . There a couple of wines that are always available at what I consider a below market price - the dark corner being one.
Questions & Answers
Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".
Im an terribly sorry that you haven't yet received your wines.
I agree that this is unacceptable.
I have sent you a message to assist you further with your inquiry.
The Australian Wine
Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.
I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.
Hello Amanda and Felp.
Thank you for your review.
Im sorry that you both haven't yet received your wines.
I will send you both a message separately to resolve this for you.
The Australian Wine
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