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The Australian Wine

The Australian Wine

4.4 from 882 reviews · View Statistics
See the Best Wine & Liquor Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by The Australian Wine

Reviews

  • Product Quality
    3.3 (4)
  • Return Claim MadeYes (4) · No
  • Customer Service
    2.3 (3)
  • Shipping
    2.7 (3)
Previous
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  • Verified

I still dont have my delivery, it is sitting at the delivery company depot, has been there for a week.

published

I have contacted customer service and nothing other than an automated response has been received. Such poor performance on the first delivery.

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Excellent speed of delivery

published

Couldn't fault the service - from the time I ordered to the order tracking to the time it hit my doorstep. Would rate it 5 stars if there was some more premium Australian and International wine options

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
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Review collected in partnership with The Australian Wine

uqcodonn
uqcodonnSouth East Queensland, QLD
  • 14 reviews
  • 4 likes
  • Verified

Wine is good, after-sales service is non-existent

published

Have bought many cases and always been happy with the quality of the wine. Two weeks ago I responded to an offer that included a free magnum if you bought two cases from the "Champions" range. The magnum didn't arrive with the cases so I emailed asking why. The brochure did say there was a limited stock of the magnums but I wasn't alerted to any unavailability as I placed my order. I emailed asking why I didn't receive the magnum but two weeks later I still haven't had a reply. I get rather disappointed with any business that is extremely eager and ready to communicate when generating new business but completely ignores you when there's a problem.

Product Quality
4/5
Customer Service
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

paul norton
paul nortonPerth, WA
  • Verified

effective complaint system

published

I received my shipment to find my 3 free wines had been substituted for a less expensive wine that I hadn’t tasted before as apparently the wine I should have got was low stocks this was soon sorted out as it was not my fault

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
The Australian Wine
Alex D.The Australian Wine
paul norton
paul norton

Let’s hope the three bottles of Elderton wine is on its way it was the main reason I bought the deal

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Review collected in partnership with The Australian Wine

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Questions & Answers

Lou C.
Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O
Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K
Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

See all The Australian Wine questions

Get an answer from our members and The Australian Wine representatives

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