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Ordered over two weeks ago and have heard nothing since despite sending several emails asking for an update :( is this even a genuine site?
Very Helpful & Responsive
I recently ordered from The Beauty Club and couldn't be happier. Due to COVID 19 there was an unavoidable delay in my products arriving - I was kept updated and when my products did arrive they were in perfect condition, I would use them again and highly recommend them
Don't be scammed like I was
I only just paid for my membership and made a purchase totalling just over $200. A month later I am yet to receive my purchase as it seems to have been lost. I have emailed various times and no one responds. I have called their customer service many times and it has only been answered once. This person said "I can see your parcel was delivered with signature" to which I explained that I had sat on hold to Australia Post for an hour and they explained it was incorrectly labelled and returned to the sender. I was told someone would be in touch wi...th me but no-one has been in touch to let me know where my order is. I have sent emails with the correct address but still no delivery of my items. This company is a big scam. Don't lose your money like I did.
Number one make up destination
This is my favourite make up destination. I’ve been a member for 10 or so
years and the delivery time, service and range of products is amazing. Always helpful and friendly.
The reviewer stated that an incentive was offered for this review
Excellent, reliable online store.
I have now used this service for over a year. I have found them to be totally reliable and very easy to deal with. My favourite products have been unavailable in store in Australia and I appreciate still being able to access them, and at excellent prices. Recently there have been some delays due to COVID affecting delivery times, but the products always arrive, well packed and intact. I appreciate their service and their attitude, and find them an excellent alternative to shopping in person. I have never had any problem of any kind with this online outlet.
Just got my parcel this morning
I made an order on June 13th and it was dispatched on June 15th. However, the delivery took 3 weeks, which is longer than what I expected. I tried calling them but no one answered the phone. The good thing is the email works well and the girl named Jyoti always replied my email in a timely manner and the products (hard to find in others places) I received look great!
Every thing you need plus more!
I absolutely love 'The Beauty Club '.Awesome products, Great prices , Lovely staff. :) Highly recommended.
It's the first place I log on to
- Online store
I’ve sent multiple emails regarding the where abouts of my order. I’ve also rung 15 times in the past 2 days for a tracking update on my order as it supposedly arrived in Australia over a week ago! The most recent information I got is that it had been handed over to partner carrier. Very very bad customer service. Absolute scam DO NOT BUY through this company.
- Online store
Great products with great prices
It was very direct to the point and easy to navigate. I have put my trust on the store and i was very much satisfied with my products at the end of the day. The delivery was pretty fast and I hope to buy more in the future from this store.
- Online store
The ordinary products
Awesome customer service with prompt replies and products were as described. So good that I subscribed to their membership after my first purchase as a guest.
They stock boutique, hard to find Perfume. Great prices.
Their customer service was excellent and I’m super happy with my purchase! Thanks guys, will definitely buy from you again.
- Online store
I casually run into this site I never knew and bought a lip gloss by BUXOM which is not available in Italy. Price is ok, shipping costs acceptable and delivery fast. I was helped by a great customer's service so I have nothing to complain about ... I strongly recommend!
Don’t use company !!!
I’ve contacted multiple times to request confirmation on where my products are or at least shipping details, no return calls, no reply to emails. I ordered weeks ago. If I don’t hear a response in the next day I’m going to dispute through the bank as fraudulent and report to the ACCC. Scan!
- Online store
Items coming so late, still missing one item, mail address is wrong, coming back as undelivered, awful
Im not happy at all, one christmas perfume arrived in January and oackage was so damaged, halfly opened. Horrible expereience
Worst company I have ever dealt with purchased items together received them all seperate and very late. Then the items were wrong. Would never go back ! Service is horrible and they are so unprofessional!
Questions & Answers
Hi there, I bought some cosmetics on 26/2 but no order confirmation and certainly no shipping information so far. I’ve tried to email but it was bounced back 3 times. Called a few times and not available. This is a scam, I will file a dispute with my bank if I dont hear anything from you by tomorrow. This is my first time shopping here and will be the last, will not recommend it to anyone else
Dear Anh, we're sorry to hear about your experience. Unfortunately, we're unable to locate you on our system. Please email us at firstname.lastname@example.org so we can resolve this for you.
Where is my order of sent multiple emails with no response will be ringing my bank to file a dispute you scamming f%$#?
Dear Tahlia, sorry to hear that were facing difficulties in getting in touch with us. We're pleased to see that your order was successfully delivered to you. Please don't hesitate to reach out at email@example.com if there is anything else we can assist you with.
I tried making a payment by using my husband’s card. The first card was a credit card and it was locked by the issuer. The second card was rejected by your website also. Please advise.
Dear Jenny, sorry to hear that you faced difficulties in placing your order with us. Please email us at firstname.lastname@example.org so we can assist you in placing your order with us.
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