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The Beauty Club
3.3 from 57 reviews · View Statistics
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Reviews

3.3
57 reviews
  • Return Claim MadeYes (1) · No (0)
  • Shipping
    2.0 (1)
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lozza0708
lozza0708South East Queensland, QLD
  • 9 reviews
  • 4 likes

Customer Service Not Great

published
Shipping
2/5
Incentivised Review No

Questions & Answers

Anh
Anhasked
The Beauty Club

Hi there, I bought some cosmetics on 26/2 but no order confirmation and certainly no shipping information so far. I’ve tried to email but it was bounced back 3 times. Called a few times and not available. This is a scam, I will file a dispute with my bank if I dont hear anything from you by tomorrow. This is my first time shopping here and will be the last, will not recommend it to anyone else

1 answer
The Beauty Club
Elizabeth M.The Beauty Club

Dear Anh, we're sorry to hear about your experience. Unfortunately, we're unable to locate you on our system. Please email us at support@thebeautyclub.com.au so we can resolve this for you.

Tahlia J.
Tahlia J.asked
The Beauty Club

Where is my order of sent multiple emails with no response will be ringing my bank to file a dispute you scamming f%$#?

1 answer
The Beauty Club
Elizabeth M.The Beauty Club

Dear Tahlia, sorry to hear that were facing difficulties in getting in touch with us. We're pleased to see that your order was successfully delivered to you. Please don't hesitate to reach out at support@thebeautyclub.com.au if there is anything else we can assist you with.

要吃蔬菜 啦.
要吃蔬菜 啦.asked
The Beauty Club

Hi there,
I tried making a payment by using my husband’s card. The first card was a credit card and it was locked by the issuer. The second card was rejected by your website also. Please advise.

Thanks,
Jenny

1 answer
The Beauty Club
Elizabeth M.The Beauty Club

Dear Jenny, sorry to hear that you faced difficulties in placing your order with us. Please email us at support@thebeautyclub.com.au so we can assist you in placing your order with us.

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