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The Beauty Club
3.4 from 56 reviews · View Statistics
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Reviews

3.4
56 reviews
  • Product Quality
    5.0 (22)
  • Return Claim MadeYes (1) · No (17)
  • Shipping
    4.8 (19)
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Reviewer Photos & Videos

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Very Helpful & Responsive

published

I recently ordered from The Beauty Club and couldn't be happier. Due to COVID 19 there was an unavoidable delay in my products arriving - I was kept updated and when my products did arrive they were in perfect condition, I would use them again and highly recommend them

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Jenni S.
Jenni S.Greater Melbourne (Inner), VIC
  • 2 reviews

My Favourite Store

published

Literally my fav store, I got soooo many the ordinary products from here and it always arrives in 1-2 days!!

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Susan P
Susan PRichmond-Tweed, NSW

My Tom Ford lipstick ..perfect ..can’t face the day without it!

published

So easy to find the products on line & the range of products extensive ...it’s very easy to order ..delivery status updates are always appreciated. I am very satisfied with my purchases.

Shipping
5/5
Date PurchasedAugust 2021
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The reviewer stated that an incentive was offered for this review

Libby
Libby
  • 3 reviews
  • 3 likes

Number one make up destination

published

This is my favourite make up destination. I’ve been a member for 10 or so
years and the delivery time, service and range of products is amazing. Always helpful and friendly.

Product Quality
5/5
Shipping
5/5
The Beauty Club
Elizabeth M.The Beauty Club

Hi Libby! Thank you so much for your kind review. We're so happy to have you as our loyal customer and hope to see soon again at The Beauty Club :)

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The reviewer stated that an incentive was offered for this review

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Fabulous product/ efficient delivery

published

Easy to use the website
Very satisfied with range of products
Quality of products fantastic
Delivery was efficient and communication accurate

Product Quality
5/5
Shipping
5/5
The Beauty Club
Elizabeth M.The Beauty Club

Dear Samantha, Thank you so much for your kind review. Really means a lot! We look forward to fulfilling many orders for you in the future!

Excellent, reliable online store.

published

I have now used this service for over a year. I have found them to be totally reliable and very easy to deal with. My favourite products have been unavailable in store in Australia and I appreciate still being able to access them, and at excellent prices. Recently there have been some delays due to COVID affecting delivery times, but the products always arrive, well packed and intact. I appreciate their service and their attitude, and find them an excellent alternative to shopping in person. I have never had any problem of any kind with this online outlet.

Product Quality
5/5
Shipping
5/5
The Beauty Club
Elizabeth M.The Beauty Club
Ange23
Ange23Greater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Every thing you need plus more!

published

I absolutely love 'The Beauty Club '.Awesome products, Great prices , Lovely staff. :) Highly recommended.
It's the first place I log on to

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Product Quality
5/5
Shipping
5/5
The Beauty Club
Elizabeth M.The Beauty Club

Hi Andrea! Thank you so much for your kind review. We're so happy to have you as our loyal customer and hope to see soon again at The Beauty Club :)

Great products with great prices

published

It was very direct to the point and easy to navigate. I have put my trust on the store and i was very much satisfied with my products at the end of the day. The delivery was pretty fast and I hope to buy more in the future from this store.

Product Quality
5/5
Shipping
5/5
The Beauty Club
Elizabeth M.The Beauty Club

Hi Azhar, thank you so much for your review. Hope to see you shop with us again soon! :)

The ordinary products

published

Awesome customer service with prompt replies and products were as described. So good that I subscribed to their membership after my first purchase as a guest.

Product Quality
5/5
Shipping
5/5
The Beauty Club
Elizabeth M.The Beauty Club

Dear Sagar, thank you for being a loyal customer and a member with us! We're really happy to have you as our customer and hope to see you shop with us again soon :)

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Alana
AlanaSydney, NSW
  • 2 reviews
  • 2 likes

They stock boutique, hard to find Perfume. Great prices.

published

Their customer service was excellent and I’m super happy with my purchase! Thanks guys, will definitely buy from you again.

Product Quality
5/5
Shipping
4/5
The Beauty Club
Elizabeth M.The Beauty Club

Hi Alana! Thanks a ton for your kind review. Hope to see you at The Beauty club again soon :D

Lisa N.
Lisa N.
  • 2 reviews
  • 2 likes

Good service!

published

Website every easy to use! And staff goes above and beyond to answer questions and provide different options before buying

Product Quality
5/5
Incentivised Review No
The Beauty Club
Elizabeth M.The Beauty Club

Hi Lisa, thank you so much for leaving us a lovely review. Hope to see you at The Beauty club again soon :)

First time

published

I casually run into this site I never knew and bought a lip gloss by BUXOM which is not available in Italy. Price is ok, shipping costs acceptable and delivery fast. I was helped by a great customer's service so I have nothing to complain about ... I strongly recommend!

Product Quality
5/5
Shipping
5/5
The Beauty Club
Elizabeth M.The Beauty Club

Dear Alessia! Thrilled to hear that you had a positive experience with us and hope to assist you again in the future :)

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Leisa
Leisa
  • 3 reviews

Great customer service

published

Ordered two items and one was out of stock, was contacted ASAP and given a refund. Product was top quality and arrived quickly. Highly recommend!

The Beauty Club
Elizabeth M.The Beauty Club

Glad to hear about your experience Leisa! Hope to see you at The Beauty Club again soon :)

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The reviewer stated that an incentive was offered for this review

Vonny
VonnySouth East Queensland, QLD

Great Company to deal with.

published

Very Happy with service & communication.Purchasing was a very easy process & will be dealing with the company again.Happy wife happy life.

Product Quality
5/5
Shipping
5/5
The Beauty Club
Elizabeth M.The Beauty Club

Hi Vonny! Thank you for your review and for being a customer with us. We hope to assist you again soon :)

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The reviewer stated that an incentive was offered for this review

joanna
joanna
  • 3 reviews
  • 1 like

VERY TRUSTWORTHY COMPANY

published

I have been buying online from The Beauty Club now for awhile and have found them to be very honest and trustworthy. Their communication is very good with prompt responses within a day or two. They have been very willing to refund items that had been damaged through transit and also help with any other enquiries I have had. I will continue to purchase my goods from this company.

Product Quality
5/5
Shipping
3/5
Return Claim MadeNo
The Beauty Club
Elizabeth M.The Beauty Club
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Anh
Anhasked
The Beauty Club

Hi there, I bought some cosmetics on 26/2 but no order confirmation and certainly no shipping information so far. I’ve tried to email but it was bounced back 3 times. Called a few times and not available. This is a scam, I will file a dispute with my bank if I dont hear anything from you by tomorrow. This is my first time shopping here and will be the last, will not recommend it to anyone else

1 answer
The Beauty Club
Elizabeth M.The Beauty Club

Dear Anh, we're sorry to hear about your experience. Unfortunately, we're unable to locate you on our system. Please email us at support@thebeautyclub.com.au so we can resolve this for you.

Tahlia J.
Tahlia J.asked
The Beauty Club

Where is my order of sent multiple emails with no response will be ringing my bank to file a dispute you scamming f%$#?

1 answer
The Beauty Club
Elizabeth M.The Beauty Club

Dear Tahlia, sorry to hear that were facing difficulties in getting in touch with us. We're pleased to see that your order was successfully delivered to you. Please don't hesitate to reach out at support@thebeautyclub.com.au if there is anything else we can assist you with.

要吃蔬菜 啦.
要吃蔬菜 啦.asked
The Beauty Club

Hi there,
I tried making a payment by using my husband’s card. The first card was a credit card and it was locked by the issuer. The second card was rejected by your website also. Please advise.

Thanks,
Jenny

1 answer
The Beauty Club
Elizabeth M.The Beauty Club

Dear Jenny, sorry to hear that you faced difficulties in placing your order with us. Please email us at support@thebeautyclub.com.au so we can assist you in placing your order with us.

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