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The Blind Factory NSW, Sydney

The Blind Factory NSW, Sydney

4.7 from 122 reviews · View Statistics
See the Best Blind & Shutter Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by The Blind Factory

Reviews

4.7
122 reviews
  • Product Quality
    4.8 (27)
  • Return Claim MadeYes (1) · No (30)
  • Warranty Claim MadeYes (1) · No (30)
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Nitro
Nitro
  • 2 reviews
  • 1 like

Great products and excellent service.

published

We were happy with The Blind Factory from the time the representative call ed by to measure and quote on our three vertical and one venetian blinds. Rowan did the quote ang gave us a good discount on our order. The blinds were ready well before we expected them and Danny and his mate installed them in quick time. We are very happy with our blinds and the good service we received.
Thanks to all concerned.

Product Quality
5/5
Incentivised Review No
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Happy Customer

published

Really happy with my vertical blinds, they look great.
Everyone from Rowan who measured and Danny & Paul who installed the blinds were all friendly and easy to deal with.

Product Quality
5/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Great - Thank you for taking the time to get in touch Wendy.

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Gazi
GaziSydney, NSW

Awesome installation by Danny

published

The blind looks awesome. But specially the service we received from Danny who did the installation is amazing. Even though in his first visit, he found some issues with the blinds configuration, he quickly went to the head office and fixed it, in the same day he came back to install the product. Such a good customer service by Danny. Highly recommend this installation.

Product Quality
5/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Great - thank you Gazi !

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Feyster
FeysterGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 3 likes

Worst Customer Service EVER!

published
Product Quality
3/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Our apologies Feyster. Hopefully all is completed now.

Feyster
Feyster

Seriously?? I have heard nothing from your organisation in over 12 month. Your customer service and communication with clients is nothing short of appalling

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Danny Hajjar
Danny HajjarSydney, NSW

Installation of curtains blinds and security door excellent

published

The work was done very efficiently and our installer Danny H from the Blind Factory was wonderful. Nothing was too much trouble.

Product Quality
5/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Great, thank you, Carol from Cherrybrook!

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Mez
Mez
  • 4 reviews

Fabulous job, great team

published
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

That's great Mez, thanks for the feedback.

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Robyn I.
Robyn I.Sydney, NSW

Excellent product

published

At the measure and quote for blinds in our unit the professional advice and help in fabric selection was important to us. After installation we are very happy with the way the blinds look and perform. The installation was perfect, the men arrived at the advised time, and after difficulty drilling into concrete in the small recess allowed for blinds/curtains all worked out to our satisfaction. I will shortly be in touch for a measure and quote for curtains and will recommend the Blind Company to friends. A job well done thank you - R&R Jannali

Product Quality
5/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Hi Robyn,
Let us know when you need your curtains!

Thank you for the feedback.

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Anitra
AnitraSydney, NSW
  • 3 reviews

Excellent product & service

published

From the initial contact we had with the blind factory we have been 100% satisfied with the price, quality and all
Important the communication.
I would highly recommend them.
Our blinds & shutters look amazing !

Product Quality
5/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Hi Anitra,
We are glad you like your blinds and shutters!

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Catherine Wilson
Catherine WilsonSydney, NSW

Professional, courteous, efficient

published

Last week, Danny from The Blind Factory came to install vertical blinds in a building complex that we own. Unfortunately, we had to delay the installation several times but that did not faze Danny as he was always patient and very professional. Danny arrived on time and worked diligently on the installation to get the job completed efficiently. Likewise, Oliver who prepared the quote was on time, professional, quote was back to us on the same day and rooms identified clearly. Based on my experience with Danny and Oliver and the quote price, I'd highly recommend The Blind Factory.

Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Thank you for your feedback Catherine.

We are glad to have been of assistance.

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Fake basswood shutter, no certificate, fake material

published

They sell fake "basswood" plantation shutter, they gave the cheapest quote and end up with a Timber Composite, which is basically a shutter with a thin outer layer of timber, but the inside is made up of another material glued together to make the panel, frame and slats. So while it looks like solid timber from the outside, it is actually made of many materials. within a few weeks, everything started go wrong, warping louvers/slats, inconsistent paint finishes, shutters coming off hinges...they can't provide material "certificate of origin", this company deserves a zero rating.

Product Quality
1/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory
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Rosalind
RosalindSydney, NSW

New Blinds

published

The Blinds were installed by Ross and Carly.
They were extremely helpful and I would recommend them again.
Happy with my Blinds.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Hi Rosalind, thank you for your feedback.

Rosalind
Rosalind

Well it was the truth. Will be in touch when I require further replacement Blinds

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Very Efficient

published

Very Efficient and Professional from the quoting to communication to fitting. Product also great quality. Highly recommend The Blind Factory.

Product Quality
5/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Thank you Joseph!

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Satisfied customers!

published

Dad heard the ad on the radio and was raving about it, and they lived up the hype. Oliver who came out for the quote helped us find the perfect blinds for us, and in the end, we chose perfectly, and they are such great quality. Danny who installed was wonderful and very patient with us, worked so quickly and explained everything wonderfully. The blinds also arrived promptly. They are the perfect addition to the house and the Blind Factory caused us no hassle at all, everything running smoothly with no stress whatsoever. Very grateful to have chosen this company and for future reference, will be recommending to others.

The Blind Factory
Alina M.The Blind Factory

Thanks Fran!

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The reviewer stated that an incentive was offered for this review

Very happy customers!

published

Danny from Blind Factory fitted 2 blinds & a security door for us today -he was very efficient, knowledgeable, friendly & punctual. Products look very good & work well. Shane, who measured & quoted was extremely helpful & has great product knowledge!

Product Quality
5/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Thank you!

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Sue
Sue
  • 2 reviews

Very Happy

published

Purchased 6 blinds, Moses gave us great information and was not afraid to point out several options that we had not thought of. We were told to expect delivery within 3 weeks, 10 days after placing the order Danny installed the blinds within 20minutes. Great service.

Product Quality
5/5
Incentivised Review No
The Blind Factory
Alina M.The Blind Factory

Thank you Sue.

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The Blind Factory NSW, Sydney

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