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The Blind Factory

The Blind Factory (page 2 of 20)

4.7 from 399 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (102)
  • Return Claim MadeYes (1) · No (117)
  • Warranty Claim MadeYes (3) · No (116)
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Ray

RayGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Professional job from start to finish

published

Michelle (Bayswater VIC) was great to deal with and her experience was core to making the right selections.
Installation by Clint was also professional - love the blinds, thank you both.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Ray - we appreciate the feedback.

Catherine

CatherineGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Loving our new blinds!

published

Excellent customer service particularly with selecting the right colour/fabric/look to fit, quick to make and install and fitter was very efficient and helpful. Best of all, the blinds look fantastic!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Great!, thank you Catherine.

Transformation with Plantation Shutters

published

Had Plantation Shutters and Roller Blinds Installed, installers were on time, efficient, friendly and did a really professional job.
Shutters have totally transformed our house.
Would thoroughly recommend them, and will definitely use them again for the rest of the house.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Angela.

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Punctual, Perfect result and Pleasant Installer.

published

Josh from the Blind Factory installed our outdoor blind yesterday and we are very happy with it. Josh had rung prior to the measuring and the installation dates to arrange suitable times. He rang 1/2 an hour prior to his arrival and arrived exactly on time. Installation was quick and efficient and operation and care was explained well. Will recommend The Blind Factory to others.
Bernice

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Bernice,

That's great - enjoy your new awning!

Lauren

LaurenGreater Melbourne (Metropolitan), VIC

Plantation shutters

published

Andrew installed our plantation shutters today, he called the day before, arrived on time, worked quickly and took all the packaging away. Would highly recommend, and the shutters look fantastic.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Lauren, glad you like the Plantation Shutters!

Cremes

CremesGreater Melbourne (Metropolitan), VIC

Great job. Should have done it years ago.

published

Had blinds installed today by Josh from the Blind Factory. He was punctual and even messaged prior to arrival to advise what time to expect him. He was very personable, efficient and took great care, leaving everything tidy. The whole experience of choosing blinds from Lee, who came to our home to measure and quote, through to the completion of the job, was very professional and we thought good value. Would highly recommend the Blind Factory.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Cremes.

Paula

Paula

  • 2 reviews

great looking plantation shutters

published

Josh was very polite and arrived on time to install plantation shutters in my new bathroom. He explained how to work them and how to clean them. He left my bathroom clean and tidy. I am very pleased with the end result. Adrian also very helpful in advising me about my choice of product. Thank you blind Factory

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Great, Thank you for the feedback Paula!

Richmond Home Owner

Richmond Home OwnerGreater Melbourne (Inner), VIC

Outstanding Service!

published

Josh at the blind factory has installed an electric blind and plantation shutters at our home - both occasions provided exceptional service, on time and on budget - would highly recommend the blind factory

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Hello and thank you for your comments.

Enjoy your motorised blinds and Plantation Shutters - they are both great products!

  • Verified customer

Good Service plus Great Blinds

published

I had a great experience with everyone from The Blind Company and I love my double roller blinds. Tanya their rep was very knowledgeable and helpful and the installer Josh did a great job. I would without a doubt recommend them.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Blind Factory
Alina M.The Blind Factory
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Phillip

PhillipSydney, NSW

  • 2 reviews

Excellence in customer service.

published

I did a lot of research in to the product I wanted to buy ( ZipTrack ) blinds for my new patio area. It was going to come down to suppliers and customer service.

Oliver was the sales rep that we had our first encounter and from presentation to industry knowledge of the product I give a 10 out of 10.

The installer who fitted or blinds was courteous and professional, turned up as arranged and cleaned up when he was done 10 out of 10.

The price was not the best price I got but I am a firm believer of get what you pay for and for the extra few hundred dollars I was not one bit disappointed. Ordered and fitted in 12 days just in time for us to enjoy The are over the break time.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Phillip - looks great !

Enjoy your enclosed entertaining area and thank you for the feedback.

Phil

PhilGreater Melbourne (Inner), VIC

great service

published

Wanting two indoor large roller blinds and an external awning,i contacted the Blind Factory.
Their rep Adrian arrived on time and gave helpful and efficient service.
Three weeks later they were installed by Josh,who fitted the job in on a sunday due
to pre-xmas rush.
He did an excellent job.
Very happy with the quality and colours of the blinds.
Overall communication and service was excellent

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Phil,
Both Adrian and Josh are a great part of our team.
Thank you for letting us know.

Graeme P.

Graeme P.

  • 2 reviews

Crimsafe Front Door

published

Lovely door. Looks good, works well. Very well installed by Doug. Perfect fit, presumably also due to Doug’s good work a couple of weeks earlier. Thank you Blind Factory. We will leave our front door open now on hot nights, now that we have the security of this new crimsafe door that lets the breeze in.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Enjoy those hot nights Graeme with your new Amplimesh Security Door- thanks for your feedback.

VNH

VNHGreater Melbourne (Outer), VIC

  • 2 reviews

Plantation Shutters

published

It is a long wait for plantation shutters, but well worth it. Ordered more of them within an hour of them being installed!! They not only look amazing, but give the house a nice, soft light.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Great! We are delighted you are enjoying your new Plantation Shutters.

wendy

wendy

  • 8 reviews

Superb service

published

Was so easy to organise quote. Very helpful in choosing colour. Blinds delivered and installed without fuss. Quality appearance so im really happy. Will definitely use them again. Wish i had found them earlier.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Wendy, we are glad you like them !!

Denise O.

Denise O.Greater Melbourne (Outer), VIC

Great

published

Really happy with the service and how easy it all was. However, the awnings make lots of rattling noises in the wind, sounds like someone's knocking on the door and awaken us from our sleep. But they do help keep the heat and glare out perfectly.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Appreciate your comments and feedback, Thank you Denise.

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Ian

IanGreater Melbourne (Inner), VIC

Good job completed before Xmas

published

Two screen doors fitted before Xmas which was the main request. A second visit to confirm measurements was not mentioned at first and there was some reservation about meeting the Xmas deadline but it was met with about 3 weeks to spare.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks for the feedback Ian!

ljan

ljanAU

  • 3 reviews
  • 1 like

Very professional.

published

Just had my blinds fitted and very happy with the results. From the start - they turned up on time and rang when approaching, which was a "breath of fresh air" after trying other companies to come out. One company even had the hid to say if it was just for 1 window "don't waste my time".

Shane who came out to quote was delightful, to the fitter, James - they were professional, friendly and easy to talk too. I highly recommend them. Thanks, Lisa

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Lisa, thanks for the feedback and choosing The Blind Factory!

Never use Coles

Never use Coles

  • 2 reviews
  • 2 likes

Gave me a quote, took my deposit then refused to do the job.

published

These guys gave me a quote, took my large deposit then refused to do the job. That's very unprofessional. I won't deal with them again and suggest you don't either.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory
Wayne.

Wayne.Greater Melbourne (Outer), VIC

Amazing service

published

Had a problem with a blind, called the showroom late on a Friday and they had a service technician out at 7pm that night.

Now thats service. Highly recommended
Thanks
Wayne.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Wayne, thanks for the feedback.

Bronte

BronteSydney, NSW

Prompt and friendly service

published

Both Shane and James offered a professional and friendly service. They were informative, patient, prompt and professional. Very happy with the final product - could not fault the service - thank you!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Great, thanks Bronte, we appreciate you letting us know!

Page 2 of 20
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Questions & Answers

TJK

TJKasked

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso

isabellarussoasked

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

Ginny

Ginnyasked

Hi just inquiring regarding your plantation shutters do they come from china? And is there a long delay in shipments due to the worldwide pandemic?

1 answer
The Blind Factory
Alina M.The Blind Factory

Sorry for the delay Ginny. Our Plantation Shutters are manufactured in China. At this stage there is no delay on production.

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