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The Blind Factory
Rhonda MAU
- 3 reviews
- 5 likes
- Verified customer
The Blind Factory-Wooden Plantation shutters
Paid Deposit 10/8/2017 did not get receipts until 23/10/2017 this company had to be prompted for communication. Blinds were not installed until much after this 2017-they are made in china. To be honest they don't feel like wood. Noticed bad warping of at least 16 of these shutters and contacted them 3/9/2018. No communication until I hounded them on the 10/9/2018. 11 or 12/9/2018 two people came out and took photos of "72" of these which had warped and not noticeable to my naked eye. People we paid $5720.00 for these shutters. The house we move...Read more
d into had existing wooden shutters made by "accent"-they have been there for at least 10years that we know of-not a problem. Again I contacted them on the 5/11/2018 and said and I quote "Courtesy would suggest that they let their customers know what is going on". I was advised by Jane on 6/11/2018 that they were being remade and will be here "sometime in December" (OK then they'll be in by Christmas) nope no way. On the 30/11/2018 after ANOTHER PHONE Call this time from my husband we were advised by Donna that ETA is now the end of January!!!!! Be very people this company does not like to communicate and will leave you dangling. I have one small piece of shutter missing and the rest don't shut properly and we have to wait from the beginning of Sept 2018 to the end of January 2019 and that is only IF they arrive. When these shutters were originally installed the people who installed them bought "Promrose" no more gaps-is this going to be pulled out-left? we really have no idea. Be very bad wary people-we will not deal with them again.1 comment
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So dissappointed
Not only was one of the blinds fitted faulty, I heard nothing about a replacement despite the fitter telling me it would be redone within the week. I then rang some weeks after and get attitude on the phone by the girl(Rhianna) that took my call, telling me it was in the system, the problem is I wasnt aware of that. Communication would have solved that issue. im also dissappointed the blinds were fitted to stacker doors that open rhs with lhs blind pulleys, makes it impossible to leave the room with having to limbo under the blind or pull it away from the wall.
1 comment
Alina M.The Blind Factory
Thanks Sharn, we have sent you a private message, we'd love to discuss this further with you.
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TJKasked
Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?
isabellarussoasked
To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella
3 answers
Alina M.The Blind Factory
Hi Isabella,
We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.
For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.
However, be assured that our radio ads are not intended to be distressing to you.
Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !
Take care and all our best,
The Blind Factory Team
Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.
Regards
Isabella
Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.
Kind regards
Isabella
Ginnyasked
Hi just inquiring regarding your plantation shutters do they come from china? And is there a long delay in shipments due to the worldwide pandemic?
1 answer
Alina M.The Blind Factory
Sorry for the delay Ginny. Our Plantation Shutters are manufactured in China. At this stage there is no delay on production.
Details
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Rhonda M
Further to my Review. For the life of me I cannot understand what company would install an inferior product in peoples' homes. Our "blockout" shutters were replaced. Let me be frank-the people who ins... Read more
tall these are very nice people, I have no qualms in recommending their installers. But they are installing an inferior product. My shutters have been replaced for approximately 2 weeks some I have noticed (without my glasses on) are bowed. This is very distressing as this is my "forever home" they will carry me out foot first from my house. I am going to leave a product review on a family owned Australian company called "known for lounges" just so that people can get an idea as to Australian made and overseas made, in saying that it did cost me a couple of hundred more for my lounge but the "quality" is there.