Great Job Guys!
Definitely would use these guys again, they tell you a time they will show up and they are there, had my unit fitted with brand new vertical by blinds by Danny, to give it my personal touch as I just recently moved in to the place, they definitely look better than what was previously here!. Definitely would use The Blind Factory again.
Really happy with the service and how easy it all was. However, the awnings make lots of rattling noises in the wind, sounds like someone's knocking on the door and awaken us from our sleep. But they do help keep the heat and glare out perfectly.
Good job completed before Xmas
Two screen doors fitted before Xmas which was the main request. A second visit to confirm measurements was not mentioned at first and there was some reservation about meeting the Xmas deadline but it was met with about 3 weeks to spare.
Great after sales service
Extremely happy with our blinds. But even happier with their after sales service. After having a minor problem with one blind (was taken down by painter and not replaced correctly) I received excellent service by Chris and Josh.
The problem was fixed in a timely manner and I could not be happier.
Would strongly recommend The Blind Factory.
Nice and Easy.
Began by emailing just to ask for a quote and a few days later Andrew P was there to help me choose the correct blinds for my house, answer all my questions and provide a free quote on the spot. Deciding on which blinds was made a lot easier with his knowledge of each products suitability. Also, the two gents who came to do the installations were nice to deal with and quite quick as well. Solid job by the Blind Factory team.
- Verified customer
The Blind Factory-Wooden Plantation shutters
Paid Deposit 10/8/2017 did not get receipts until 23/10/2017 this company had to be prompted for communication. Blinds were not installed until much after this 2017-they are made in china. To be honest they don't feel like wood. Noticed bad warping of at least 16 of these shutters and contacted them 3/9/2018. No communication until I hounded them on the 10/9/2018. 11 or 12/9/2018 two people came out and took photos of "72" of these which had warped and not noticeable to my naked eye. People we paid $5720.00 for these shutters. The house we move...d into had existing wooden shutters made by "accent"-they have been there for at least 10years that we know of-not a problem. Again I contacted them on the 5/11/2018 and said and I quote "Courtesy would suggest that they let their customers know what is going on". I was advised by Jane on 6/11/2018 that they were being remade and will be here "sometime in December" (OK then they'll be in by Christmas) nope no way. On the 30/11/2018 after ANOTHER PHONE Call this time from my husband we were advised by Donna that ETA is now the end of January!!!!! Be very people this company does not like to communicate and will leave you dangling. I have one small piece of shutter missing and the rest don't shut properly and we have to wait from the beginning of Sept 2018 to the end of January 2019 and that is only IF they arrive. When these shutters were originally installed the people who installed them bought "Promrose" no more gaps-is this going to be pulled out-left? we really have no idea. Be very bad wary people-we will not deal with them again.
Great service, quality blinds and shutters
After being disappointed my multiple blind companies, I have now settled on The Blind Factory and have not been disappointed. The installers in particular are knowledgeable and are always quick to advise if something won't work. The quality of the blinds and shutters have been good too.
Exactly what we wanted
We live in a very different house (train) and weren’t sure how our shutter blinds in the bathroom and ensuite would work out. Nothing was level in the measurement area, lots of double checking which was great. The shutters arrived, installed and were perfect. Installation was quick and efficient.
Good service and product
Very efficient and business-like. This was our first experience of the Blind Factory and we would have no hesitation in recommending them to friends or family; they were prompt and reliable and supplied what other companies said they could not. Their installation went very well and we are very happy with the finished job.
Questions & Answers
To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella
Alina M.The Blind Factory
We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.
For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.
However, be assured that our radio ads are not intended to be distressing to you.
Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !
Take care and all our best,
The Blind Factory Team
Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.
Hi just inquiring regarding your plantation shutters do they come from china? And is there a long delay in shipments due to the worldwide pandemic?
Alina M.The Blind Factory
Sorry for the delay Ginny. Our Plantation Shutters are manufactured in China. At this stage there is no delay on production.
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