?
? !
1 photo
The Blind Factory
4.7 from 409 reviews · View Statistics

Reviews

  • Product Quality
    3.8 (9)
  • Return Claim MadeYes (0) · No (10)
  • Warranty Claim MadeYes (3) · No (7)
Previous
Next

Fake basswood shutter, no certificate, fake material

published

They sell fake "basswood" plantation shutter, they gave the cheapest quote and end up with a Timber Composite, which is basically a shutter with a thin outer layer of timber, but the inside is made up of another material glued together to make the panel, frame and slats. So while it looks like solid timber from the outside, it is actually made of many materials. within a few weeks, everything started go wrong, warping louvers/slats, inconsistent paint finishes, shutters coming off hinges...they can't provide material "certificate of origin", this company deserves a zero rating.

Product Quality
Incentivised ReviewNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory
Similar opinion? Write a review on ProductReview.com.au!
Mike

MikeGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes
  • Verified customer

Terrible communication and poor customer service!

published

I have been waiting 121 days from check measure (26 June) for 1 x external ziptrack blind to be installed on a window (deposit paid 2 June). This company has provided no communication regarding my order such as progress unless I contact them. I have been contacting this company regularly (via phone & email) but yet to receive any commitment regarding my install.
Overall a very disappointing experience and I won't be using them again.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Chris

ChrisSydney, NSW

Great Job Guys!

published

Definitely would use these guys again, they tell you a time they will show up and they are there, had my unit fitted with brand new vertical by blinds by Danny, to give it my personal touch as I just recently moved in to the place, they definitely look better than what was previously here!. Definitely would use The Blind Factory again.

Product Quality
Incentivised ReviewNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Great - thanks for the feedback Chris!

Similar opinion? Write a review on ProductReview.com.au!
Blind & Shutter Shops

Find out how The Blind Factory compares to other Blind & Shutter Shops

Know better, choose better.

Compare all
John

JohnMelbourne

  • 6 reviews
  • 1 like

Good product but Very poor customer service

published

Got amplimesh security door from them as my contact was forwarded to them . Very quick to come out to do initial site quote. Installer was supposed to come out to do site measure once deposit was paid but waited 2 weeks and no one called to arrange it .Had to call to chase up for that. George the sale rep that came out felt like he was only interested in getting the job, very poor follow up from then after deposit was paid ended up waiting 2 months for the door to be installed (Had to chase it up as well ) and they installed it with the incorrect lock that I ordered. Communication from sales to installation team very poor. Was going to get other doors done but I am not going with them again .

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks John. Apologies that the experience wasn't as good as it should have been. We have addressed this internally. Thank you again for your feedback.

Similar opinion? Write a review on ProductReview.com.au!
Denise O.

Denise O.Greater Melbourne (Outer), VIC

Great

published

Really happy with the service and how easy it all was. However, the awnings make lots of rattling noises in the wind, sounds like someone's knocking on the door and awaken us from our sleep. But they do help keep the heat and glare out perfectly.

Product Quality
Incentivised ReviewNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Appreciate your comments and feedback, Thank you Denise.

Similar opinion? Write a review on ProductReview.com.au!
Ian

IanGreater Melbourne (Inner), VIC

Good job completed before Xmas

published

Two screen doors fitted before Xmas which was the main request. A second visit to confirm measurements was not mentioned at first and there was some reservation about meeting the Xmas deadline but it was met with about 3 weeks to spare.

Product Quality
Incentivised ReviewNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks for the feedback Ian!

Similar opinion? Write a review on ProductReview.com.au!
Never use Coles

Never use Coles

  • 2 reviews
  • 3 likes

Gave me a quote, took my deposit then refused to do the job.

published

These guys gave me a quote, took my large deposit then refused to do the job. That's very unprofessional. I won't deal with them again and suggest you don't either.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory
Similar opinion? Write a review on ProductReview.com.au!
Katherine

KatherineGreater Melbourne (Outer), VIC

Great after sales service

published

Extremely happy with our blinds. But even happier with their after sales service. After having a minor problem with one blind (was taken down by painter and not replaced correctly) I received excellent service by Chris and Josh.
The problem was fixed in a timely manner and I could not be happier.
Would strongly recommend The Blind Factory.

Product Quality
Incentivised ReviewNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Katherine, thanks for letting us know !

Similar opinion? Write a review on ProductReview.com.au!

Ordered blinds that was defective

published

Blinds were defective as it didn't block out the sun. Bad service and sponsors bad radio hosts. Tried to get them to rectify the problem but they asked me to shove it.

Product Quality
Incentivised ReviewNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory
Similar opinion? Write a review on ProductReview.com.au!
Blind & Shutter Shops

Find out how The Blind Factory compares to other Blind & Shutter Shops

Know better, choose better.

Compare all

The Blind Factory -review

published

Last week, John from The Blind factory came and installed blinds in three rooms in our apt.

He was very professional and did a great job.

We are very happy with his service.

John
Ivanhoe

Product Quality
Incentivised ReviewNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you John.

Similar opinion? Write a review on ProductReview.com.au!
Lia

LiaGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 7 likes

Terrible!

published

Our appointment with Andrew is at 11am. He texted me at 11:08 saying that he’s on his way. Didn’t even bother to apologise. 55mins later still no sign of him. No phone call, no text nothing! I called him and he said he was stuck in traffic & as usual didn’t apologise. All he said was he couldn’t do anything. Understand you stuck in the traffic but at least call us and let us know. TERRIBLE SERVICE even before we start!

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
ALEXANDER

ALEXANDERGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Nice and Easy.

published

Began by emailing just to ask for a quote and a few days later Andrew P was there to help me choose the correct blinds for my house, answer all my questions and provide a free quote on the spot. Deciding on which blinds was made a lot easier with his knowledge of each products suitability. Also, the two gents who came to do the installations were nice to deal with and quite quick as well. Solid job by the Blind Factory team.

Product Quality
Incentivised ReviewNo
See all answers
1 comment
The Blind Factory
Alina M.The Blind Factory

We appreciate your feedback Alexander - thank you.

Similar opinion? Write a review on ProductReview.com.au!
Pete

PeteCentral Highlands and Goldfields, VIC

  • 2 reviews

Really happy with the product

published

Really happy with the service and the products, very competitive with price too. Andrew was very honest but not pushy which I really appreciate when purchasing anything, thank you Andrew

Incentivised ReviewNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Pete, we're glad you are really happy!

Similar opinion? Write a review on ProductReview.com.au!
Anthony N

Anthony NSydney, NSW

Very Good

published

Online contact only was Very Good
No post-purchase contact at this stage. Waiting to see if you contact me!
NA
Very good but missing excellent by a small margin due to the slight touch against the wall.

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Rhonda M

Rhonda MAU

  • 3 reviews
  • 5 likes
  • Verified customer

The Blind Factory-Wooden Plantation shutters

published
1 comment
Rhonda M
Rhonda M
Similar opinion? Write a review on ProductReview.com.au!
Blind & Shutter Shops

Find out how The Blind Factory compares to other Blind & Shutter Shops

Know better, choose better.

Compare all

The Blind Factory

published

I have noted the problems encountered are on a previous page.
As the fitter is coming back to install additional shutters and awnings we can have the problems sorted out when he comes.

Similar opinion? Write a review on ProductReview.com.au!
Nav R

Nav RSydney

Great service, quality blinds and shutters

published

After being disappointed my multiple blind companies, I have now settled on The Blind Factory and have not been disappointed. The installers in particular are knowledgeable and are always quick to advise if something won't work. The quality of the blinds and shutters have been good too.

Similar opinion? Write a review on ProductReview.com.au!

No Blinds For Me

published

I organised an appointment with Tanya for Friday 21 September several weeks ago, prior to travelling overseas. Got a text from her today advising that management had called an all day sales meeting for Friday 21 September and she would have to reschedule. As I am unavailable during the rest of that week, I’ve had to cancel the appointment as I can’t take any more time off work. Very poor form, obviously, a sales meeting beats a whole house of blinds hands down.

Similar opinion? Write a review on ProductReview.com.au!
Stephen

StephenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Well done to the Blind Factory

published

Well done to the Blind FActory. From start to finish the installation went well and the new blinds look great on the house.

Similar opinion? Write a review on ProductReview.com.au!
wag

wagSydney Surrounds, NSW

  • 2 reviews

Looking good

published

updated from curtains to vertical blinds and they have made a huge difference. room looks bigger and allows more light so, opens up and looks great. a job well done.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3
See all The Blind Factory reviews

Questions & Answers

Paul A.

Paul A.asked

Do you supply and install venition blinds

1 answer
Joan
Joan

I arranged for block out blinds and see out blinds that cannot be seen in from outside only.

TJK

TJKasked

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso

isabellarussoasked

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

See all The Blind Factory questions

Get an answer from our members and The Blind Factory representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.