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The Blind Factory
4.7 from 402 reviews · View Statistics

Reviews

  • Product Quality
    5.0 (97)
  • Return Claim MadeYes (1) · No (111)
  • Warranty Claim MadeYes (1) · No (112)
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Very Efficient

published

Very Efficient and Professional from the quoting to communication to fitting. Product also great quality. Highly recommend The Blind Factory.

Product Quality
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Joseph!

Mal S.

Mal S.Greater Melbourne (Outer), VIC

Woohoo Blind Factory

published

Our timber shutters were installed just in time for Christmas - they are absolutely stunning and have totally transformed our family room. From our initial quotation to the installation, The Blind Factory have been truly amazing. The adds might be "slightly" annoying, but the quality, price and staff they have are certainly NOT.
Thanks again to The Blind Factory team for your professionalism and delivering on your promise.

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The Blind Factory
Alina M.The Blind Factory

Thanks Mal, Enjoy!

Monica

MonicaVictoria

Excellent service

published

Yesturday my plantation shutters were completed by a lovely young man from the Blind Factory Josh T ,
he was very efficient and was friendly and nothing was any trouble to him. Josh let me know what time he would arrive and he took so much time making sure everything was done correctly and I am so pleased with the end result, I thoroughly commend the Blind factory for employing him.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Monica, we appreciate your feedback.

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Satisfied customers!

published

Dad heard the ad on the radio and was raving about it, and they lived up the hype. Oliver who came out for the quote helped us find the perfect blinds for us, and in the end, we chose perfectly, and they are such great quality. Danny who installed was wonderful and very patient with us, worked so quickly and explained everything wonderfully. The blinds also arrived promptly. They are the perfect addition to the house and the Blind Factory caused us no hassle at all, everything running smoothly with no stress whatsoever. Very grateful to have chosen this company and for future reference, will be recommending to others.

1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Fran!

The reviewer stated that an incentive was offered for this review

Very happy customers!

published

Danny from Blind Factory fitted 2 blinds & a security door for us today -he was very efficient, knowledgeable, friendly & punctual. Products look very good & work well. Shane, who measured & quoted was extremely helpful & has great product knowledge!

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you!

Rob

RobGreater Melbourne (Inner), VIC

  • 5 reviews
  • 3 likes

Very Fast follow up

published

Thank you Jane for your help with our blind. We took it down to wash and lost some parts. Fantastic Service and quick !

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Rob.

Sue

Sue

  • 2 reviews

Very Happy

published

Purchased 6 blinds, Moses gave us great information and was not afraid to point out several options that we had not thought of. We were told to expect delivery within 3 weeks, 10 days after placing the order Danny installed the blinds within 20minutes. Great service.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Sue.

F White

F WhiteSydney, NSW

Based on our experience we would certainly recommend The Blind Factory.

published

Shane provided complete information to make easy decision.
Factory did great job.
James perfectly fitted 2 roller blinds today.
Thank you to all.

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Great , thank you!

Great customer and reliable service

published

Would be happy to recommend company to anyone looking for blinds. Approached several different suppliers besides The Blind Factory and was not impressed. From measuring, quoting and installation, every stage handled with courtesy and professionalism by Rowan and Danny.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Pauline

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Suzie Galea

Suzie GaleaSydney, NSW

Best customer service.

published

The best customer service I have experienced by far by Moses Zeitouni. He was professional , cheerful, dedicated and went above and beyond to put our mind at ease in choosing the right company and answered all our many questions we had. So nice to see such excellent customer service which is hard to find these days. Truly an asset to this company. We just had the blinds installed and very delighted with the quality and couldn’t be happier. Do not hesitate if thinking about getting blinds from the blind factory . Great company .
Many thanks
Suzie Galea

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Suzie for your comments - we really appreciate your feedback!

Homer56

Homer56MELBOURNE

  • 4 reviews

High quality products and service

published

We are so pleased we used The Blind Factory for a major refit of our home. Josh was pleasant and efficient at measuring and quoting and the installers did a great job with our roller blinds, external awnings and Zip Track blinds. Andrew again did a wonderful job installing the shutters. Also great communication.
Highly recommended.

Product Quality
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Homer56!

Finn

FinnGreater Melbourne (Metropolitan), VIC

  • 13 reviews
  • 3 likes

Superb materials and installation

published

Andrew is a superb measurer and efficient fitter of shutters. They look fantastic and we really recommend the Blind Factory. The materials are great and the advice on care and maintenance is most helpful.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Great! Thank you Finn, we appreciate your feedback.

Maureen

MaureenGreater Melbourne (Metropolitan), VIC

My shutters look amazing

published

Thanks Andrew for the very professional installation of our shutters. They look fabulous
Thanks also to Josh who did the measuring, very efficient and friendly. Highly recommend The blind factory

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Maureen - we are glad you like them!

Prompt, professional and highly recommended!

published

Josh T from the blind factory did a stellar and efficient job on our whole house. He was professional, clever and lovely to deal with. I highly recommend for anyone seeking affordable and fuss-free blind and curtain installations.

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Sam.

Trish

TrishSydney, NSW

My blinds look fantastic!!

published
Incentivised ReviewNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Trish, Enjoy your blinds!

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Fernando and Simone

Fernando and SimoneGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Plantation blinds

published

Thanks to Andrew who came out and measured our new home for plantation shutters. Thank you to Andrew the installer for installing our shutters. the blind factory Installed shutters before in our old house was very happy. So happy again for the shutters in our new home. We highly recommend them. We would not have gone anywhere else. Their customer service was above and beyond. Excellent. Thank You Blind Factory we highly recommend you to family and friends
Fernando and Simone Garcia xx

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Fernando and Simone,

We appreciate you feedback. Both Andrew's are really experienced and professional members of our team.

Christine W.

Christine W.Greater Melbourne (Outer), VIC

Worth the wait!

published

After almost 6 months ( no help from COVID-19) we finally had our plantation shutters installed today. We are absolutely thrilled with the result. A big shout out to Andrew, our measurer/installer. Such a professional who really knows he's stuff. Had the job done very quickly, efficiantly & leaving very little mess (which he offered to clean). Andrew, as our personal contact, has exceeded the benchmark of professionalism & job quality. Plus, an overall nice guy. Initially had my doubts but, after today, would highly recommend The Blind Factory. Thanks everyone. A very happy customer

Incentivised ReviewNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Great - thanks Christine. Enjoy those shutters!

Carole

CaroleGreater Melbourne (Metropolitan), VIC

Top Service

published

We received very professional and prompt service from measuring to installation from Robert whose advice was greatly appreciated. He even adjusted an existing blind happily. Would certainly recommend The Blind Factory.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Carole. We have a great team who always try to do their best !

Kelli

KelliGreater Melbourne (Metropolitan), VIC

Outstanding Service

published

One of the easiest and most professional transactions we have had in a long time. They were great to work with from start to finish with nothing too much trouble. We are rapt with the quality of our blinds and would definitely deal with these guys again

Product Quality
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Kelli - we appreciate your feedback.

Andrew

AndrewGreater Melbourne (Inner), VIC

Great service Blind Factory

published

Re Blind Factory. Thank you Adrian for measuring up and providing great advice for my internal blinds and thank you Robert for installing them in a friendly and professional manner. Andrew

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Andrew - that's great. Thank you.

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Questions & Answers

TJK

TJKasked

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso

isabellarussoasked

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

Ginny

Ginnyasked

Hi just inquiring regarding your plantation shutters do they come from china? And is there a long delay in shipments due to the worldwide pandemic?

1 answer
The Blind Factory
Alina M.The Blind Factory

Sorry for the delay Ginny. Our Plantation Shutters are manufactured in China. At this stage there is no delay on production.

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