Reviewer Photos & Videos
Stunning - My Girlfriends are Jealous
From beginning to end the whole process and experience was wonderful. They organised a time to fit in with my heavy work schedule, offered advice that I took, and now I am so glad I did, as I am just so happy with the final results. I love my new curtains, they look divine and are so perfect in every way. I would highly recommend.
Brilliant. Perfect in every way!
Our beautiful plantation shutters finally arrived today after a considerable delay due to problems in China and Covid 19. Obviously no fault of the Blind Factory. Our installer today was the excellent Andrew Fenech. The installation is absolutely 1st class.
We have a bay window and old style double hung sash windows. The shutters actually appear as part of the original windows and not just add-ons like some others.
I must say that I am very, very happy with the result, but my wife Kerri came home shortly after Andrew had left, and I c...
Fake basswood shutter, no certificate, fake material
They sell fake "basswood" plantation shutter, they gave the cheapest quote and end up with a Timber Composite, which is basically a shutter with a thin outer layer of timber, but the inside is made up of another material glued together to make the panel, frame and slats. So while it looks like solid timber from the outside, it is actually made of many materials. within a few weeks, everything started go wrong, warping louvers/slats, inconsistent paint finishes, shutters coming off hinges...they can't provide material "certificate of origin", this company deserves a zero rating.
The Blinds were installed by Ross and Carly.
They were extremely helpful and I would recommend them again.
Happy with my Blinds.
Terrific in every way
From the first contact by phone to initiate a quote right through without exception everyone was both efficient and friendly. Could not be more happy with the end result. Thanks Blind Factory would not hesitate to recommend you!!
Excellent quality & service, great price - happy return customer
This is my 7th time using TBF and each time I have been very happy with the range of blinds, the prompt and professional service and the very competitive prices. Every person I have dealt with has been very helpful and friendly and right on time for their appointment - both quoter and installer. I had a double Andy team this time - Andy the quoter gave me excellent suggestions and Andy the installer was not only very good at his job but a lovely person with excellent communication skills. I ended up having to change my availability due to a delay in my renovation and Andy could not have been more accommodating about that. Thanks all at TBF and I will see you for the next job.
Very happy with the job.
Good work and efficient service done from the initial contact to the final installation. I had to delay the last part due to a new door being installed and this was taken into account and followed up well. Very happy.
Very Efficient and Professional from the quoting to communication to fitting. Product also great quality. Highly recommend The Blind Factory.
Woohoo Blind Factory
Our timber shutters were installed just in time for Christmas - they are absolutely stunning and have totally transformed our family room. From our initial quotation to the installation, The Blind Factory have been truly amazing. The adds might be "slightly" annoying, but the quality, price and staff they have are certainly NOT.
Thanks again to The Blind Factory team for your professionalism and delivering on your promise.
Yesturday my plantation shutters were completed by a lovely young man from the Blind Factory Josh T ,
he was very efficient and was friendly and nothing was any trouble to him. Josh let me know what time he would arrive and he took so much time making sure everything was done correctly and I am so pleased with the end result, I thoroughly commend the Blind factory for employing him.
Dad heard the ad on the radio and was raving about it, and they lived up the hype. Oliver who came out for the quote helped us find the perfect blinds for us, and in the end, we chose perfectly, and they are such great quality. Danny who installed was wonderful and very patient with us, worked so quickly and explained everything wonderfully. The blinds also arrived promptly. They are the perfect addition to the house and the Blind Factory caused us no hassle at all, everything running smoothly with no stress whatsoever. Very grateful to have chosen this company and for future reference, will be recommending to others.
The reviewer stated that an incentive was offered for this review
Very happy customers!
Danny from Blind Factory fitted 2 blinds & a security door for us today -he was very efficient, knowledgeable, friendly & punctual. Products look very good & work well. Shane, who measured & quoted was extremely helpful & has great product knowledge!
Very Fast follow up
Thank you Jane for your help with our blind. We took it down to wash and lost some parts. Fantastic Service and quick !
Purchased 6 blinds, Moses gave us great information and was not afraid to point out several options that we had not thought of. We were told to expect delivery within 3 weeks, 10 days after placing the order Danny installed the blinds within 20minutes. Great service.
Based on our experience we would certainly recommend The Blind Factory.
Shane provided complete information to make easy decision.
Factory did great job.
James perfectly fitted 2 roller blinds today.
Thank you to all.
- Verified customer
Terrible communication and poor customer service!
I have been waiting 121 days from check measure (26 June) for 1 x external ziptrack blind to be installed on a window (deposit paid 2 June). This company has provided no communication regarding my order such as progress unless I contact them. I have been contacting this company regularly (via phone & email) but yet to receive any commitment regarding my install.
Overall a very disappointing experience and I won't be using them again.
Great customer and reliable service
Would be happy to recommend company to anyone looking for blinds. Approached several different suppliers besides The Blind Factory and was not impressed. From measuring, quoting and installation, every stage handled with courtesy and professionalism by Rowan and Danny.
Best customer service.
The best customer service I have experienced by far by Moses Zeitouni. He was professional , cheerful, dedicated and went above and beyond to put our mind at ease in choosing the right company and answered all our many questions we had. So nice to see such excellent customer service which is hard to find these days. Truly an asset to this company. We just had the blinds installed and very delighted with the quality and couldn’t be happier. Do not hesitate if thinking about getting blinds from the blind factory . Great company .
Good product but Very poor customer service
Got amplimesh security door from them as my contact was forwarded to them . Very quick to come out to do initial site quote. Installer was supposed to come out to do site measure once deposit was paid but waited 2 weeks and no one called to arrange it .Had to call to chase up for that. George the sale rep that came out felt like he was only interested in getting the job, very poor follow up from then after deposit was paid ended up waiting 2 months for the door to be installed (Had to chase it up as well ) and they installed it with the incorrect lock that I ordered. Communication from sales to installation team very poor. Was going to get other doors done but I am not going with them again .
High quality products and service
We are so pleased we used The Blind Factory for a major refit of our home. Josh was pleasant and efficient at measuring and quoting and the installers did a great job with our roller blinds, external awnings and Zip Track blinds. Andrew again did a wonderful job installing the shutters. Also great communication.
Questions & Answers
Do you supply and install venition blinds
I arranged for block out blinds and see out blinds that cannot be seen in from outside only.
Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?
Sorry I’m really not sure as they were done for my mums home not mine.
To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella
The Blind Factory
We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.
For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.
However, be assured that our radio ads are not intended to be distressing to you.
Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !
Take care and all our best,
The Blind Factory Team
Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.
Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.
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