Reviewer Photos & Videos
Excellence in customer service.
I did a lot of research in to the product I wanted to buy ( ZipTrack ) blinds for my new patio area. It was going to come down to suppliers and customer service.
Oliver was the sales rep that we had our first encounter and from presentation to industry knowledge of the product I give a 10 out of 10.
The installer who fitted or blinds was courteous and professional, turned up as arranged and cleaned up when he was done 10 out of 10.
The price was not the best price I got but I am a firm believer of get what you pay for and for the extra few hundred dollars I was not one bit disappointed. Ordered and fitted in 12 days just in time for us to enjoy The are over the break time.
Wanting two indoor large roller blinds and an external awning,i contacted the Blind Factory.
Their rep Adrian arrived on time and gave helpful and efficient service.
Three weeks later they were installed by Josh,who fitted the job in on a sunday due
to pre-xmas rush.
He did an excellent job.
Very happy with the quality and colours of the blinds.
Overall communication and service was excellent
Crimsafe Front Door
Lovely door. Looks good, works well. Very well installed by Doug. Perfect fit, presumably also due to Doug’s good work a couple of weeks earlier. Thank you Blind Factory. We will leave our front door open now on hot nights, now that we have the security of this new crimsafe door that lets the breeze in.
It is a long wait for plantation shutters, but well worth it. Ordered more of them within an hour of them being installed!! They not only look amazing, but give the house a nice, soft light.
Was so easy to organise quote. Very helpful in choosing colour. Blinds delivered and installed without fuss. Quality appearance so im really happy. Will definitely use them again. Wish i had found them earlier.
Really happy with the service and how easy it all was. However, the awnings make lots of rattling noises in the wind, sounds like someone's knocking on the door and awaken us from our sleep. But they do help keep the heat and glare out perfectly.
Good job completed before Xmas
Two screen doors fitted before Xmas which was the main request. A second visit to confirm measurements was not mentioned at first and there was some reservation about meeting the Xmas deadline but it was met with about 3 weeks to spare.
Just had my blinds fitted and very happy with the results. From the start - they turned up on time and rang when approaching, which was a "breath of fresh air" after trying other companies to come out. One company even had the hid to say if it was just for 1 window "don't waste my time".
Shane who came out to quote was delightful, to the fitter, James - they were professional, friendly and easy to talk too. I highly recommend them. Thanks, Lisa
Had a problem with a blind, called the showroom late on a Friday and they had a service technician out at 7pm that night.
Now thats service. Highly recommended
Prompt and friendly service
Both Shane and James offered a professional and friendly service. They were informative, patient, prompt and professional. Very happy with the final product - could not fault the service - thank you!
Impressed with Product & Service
My first company contact with Sales Rep Mathew was terrific, (friendly & knowledgeable) as was his fast follow up to any queries I had prior to confirming my order. Later, after an initial installation hiccup, Chris & Josh both stepped in & provided one of the friendliest tradie visits I've experienced. Really appreciated the fast turnaround as well as their respectful manner. They both went beyond my expectations delivering outstanding service & made sure I was happy with every detail. I would highly recommend this company & the employees I've mentioned without hesitation. Thank you guys!
Fantastic All Round Service
Adrian sales rep fantastic to Robert 5+++++fitter (had a great laugh and a joke, he made me feel very comfortable whilst installing all of my blind) i had a few minor issues which were rectified ASAP.
Then Deb at the office great tks. All in all i cannot complain i love all of my blinds, should have done it years ago thank you so much The Blind Factory. I will recommended and use you again. Cheers Carolyn
Very Happy Jan
Very reasonable prices. Prompt delivery. The installer was very polite and understanding when I needed to postpone the appointment and when I was late. Installation was perfect and quick. The blinds look great!
Great Service and Products
Very impressed with the work by The Blind Factory. From the initial consult to the installation, everyone was very professional, fast and friendly. Great service and great products. Thanks to Sue and Josh for all your amazing work.
Great after sales service
Extremely happy with our blinds. But even happier with their after sales service. After having a minor problem with one blind (was taken down by painter and not replaced correctly) I received excellent service by Chris and Josh.
The problem was fixed in a timely manner and I could not be happier.
Would strongly recommend The Blind Factory.
Perfect choice for a bay window.
I have a bay window and had some reservations on what would look best. With the excellent advice from the sales rep, I chose Honeycell blinds. They look amazing, are extremely easy to open and close and provide added insulation because of their structure. My experience with The Blind Factory was so easy. Their service, delivery and installation was excellent. I would highly recommend The Blind Factory to anyone looking for an excellent product at affordable prices.
Professional and Great Service
We have used The Blind Factory on several occasions and we have requested Andrew as our installer each time. The plantation shutters look great and are very durable. No window covering is too difficult for Andrew whether is curves, obstacles or something a bit different and the installation is always an easy process and on time. We are always very satisfied by the service and would recommend the Blind Factory to anyone wanting shutters.
"One very happy Customer"
Yesterday I had shutters installed in my Granny Flat in the back yard.
I am writing to let you know how happy I am with the finished product - they look fantastic and operate well too!
I dealt with Shaun initially and then James measured and fitted them. Both gentlemen were polite and nothing was too much bother and both were great with communication.
I was originally recommended your company from a friend of mine, I then had shutters installed last year to my parents studio and now the second job you have just finished my granny flat.
I will be recommending your company to anyone else who enquires as to shutters / blinds etc.
Great blinds and great service
We had a great experience with The Blind Factory from quotation to fitting. All staff were experienced and professional. The blinds were installed by Robert who did a great job and made a few minor changes at my request to ensure the cords were on the correct side etc. The blinds are great quality. We have already recommended them to friends and are thus uploading this review as well.
Excellent service, quality & prices.
Extremely happy with our plantation shutters from the blind factory. Each person who came (from initial quote, final measurements & install) was efficient and friendly. The whole process was smooth and the shutters came exactly when I was told they would. I got several quotes and the price I paid is on par with the cheapest out there but the service & quality is not cheap. They look awesome & have given the whole place a lift. Thanks Rowan & Joe for your awesome work. I highly recommend this business.
Questions & Answers
Do you supply and install venition blinds
I arranged for block out blinds and see out blinds that cannot be seen in from outside only.
Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?
Sorry I’m really not sure as they were done for my mums home not mine.
To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella
The Blind Factory
We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.
For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.
However, be assured that our radio ads are not intended to be distressing to you.
Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !
Take care and all our best,
The Blind Factory Team
Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.
Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.
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