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The Blind Factory

The Blind Factory (page 2 of 18)

4.7 from 406 reviews · View Statistics

Reviews

  • Product Quality
    5.0 (99)
  • Return Claim MadeYes (1) · No (114)
  • Warranty Claim MadeYes (1) · No (115)
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Christine W.

Christine W.Greater Melbourne (Outer), VIC

Worth the wait!

published

After almost 6 months ( no help from COVID-19) we finally had our plantation shutters installed today. We are absolutely thrilled with the result. A big shout out to Andrew, our measurer/installer. Such a professional who really knows he's stuff. Had the job done very quickly, efficiantly & leaving very little mess (which he offered to clean). Andrew, as our personal contact, has exceeded the benchmark of professionalism & job quality. Plus, an overall nice guy. Initially had my doubts but, after today, would highly recommend The Blind Factory. Thanks everyone. A very happy customer

Incentivised ReviewNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Great - thanks Christine. Enjoy those shutters!

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Carole

CaroleGreater Melbourne (Metropolitan), VIC

Top Service

published

We received very professional and prompt service from measuring to installation from Robert whose advice was greatly appreciated. He even adjusted an existing blind happily. Would certainly recommend The Blind Factory.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Carole. We have a great team who always try to do their best !

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Kelli

KelliGreater Melbourne (Metropolitan), VIC

Outstanding Service

published

One of the easiest and most professional transactions we have had in a long time. They were great to work with from start to finish with nothing too much trouble. We are rapt with the quality of our blinds and would definitely deal with these guys again

Product Quality
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Kelli - we appreciate your feedback.

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Andrew

AndrewGreater Melbourne (Inner), VIC

Great service Blind Factory

published

Re Blind Factory. Thank you Adrian for measuring up and providing great advice for my internal blinds and thank you Robert for installing them in a friendly and professional manner. Andrew

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Andrew - that's great. Thank you.

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Ray

RayGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Professional job from start to finish

published

Michelle (Bayswater VIC) was great to deal with and her experience was core to making the right selections.
Installation by Clint was also professional - love the blinds, thank you both.

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Ray - we appreciate the feedback.

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Catherine

CatherineGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Loving our new blinds!

published

Excellent customer service particularly with selecting the right colour/fabric/look to fit, quick to make and install and fitter was very efficient and helpful. Best of all, the blinds look fantastic!

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1 comment
The Blind Factory
Alina M.The Blind Factory

Great!, thank you Catherine.

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Transformation with Plantation Shutters

published

Had Plantation Shutters and Roller Blinds Installed, installers were on time, efficient, friendly and did a really professional job.
Shutters have totally transformed our house.
Would thoroughly recommend them, and will definitely use them again for the rest of the house.

Product Quality
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Angela.

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Punctual, Perfect result and Pleasant Installer.

published

Josh from the Blind Factory installed our outdoor blind yesterday and we are very happy with it. Josh had rung prior to the measuring and the installation dates to arrange suitable times. He rang 1/2 an hour prior to his arrival and arrived exactly on time. Installation was quick and efficient and operation and care was explained well. Will recommend The Blind Factory to others.
Bernice

Product Quality
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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Bernice,

That's great - enjoy your new awning!

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Lauren

LaurenGreater Melbourne (Metropolitan), VIC

Plantation shutters

published

Andrew installed our plantation shutters today, he called the day before, arrived on time, worked quickly and took all the packaging away. Would highly recommend, and the shutters look fantastic.

Product Quality
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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Lauren, glad you like the Plantation Shutters!

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Cremes

CremesGreater Melbourne (Metropolitan), VIC

Great job. Should have done it years ago.

published

Had blinds installed today by Josh from the Blind Factory. He was punctual and even messaged prior to arrival to advise what time to expect him. He was very personable, efficient and took great care, leaving everything tidy. The whole experience of choosing blinds from Lee, who came to our home to measure and quote, through to the completion of the job, was very professional and we thought good value. Would highly recommend the Blind Factory.

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Cremes.

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Paula

Paula

  • 2 reviews

great looking plantation shutters

published

Josh was very polite and arrived on time to install plantation shutters in my new bathroom. He explained how to work them and how to clean them. He left my bathroom clean and tidy. I am very pleased with the end result. Adrian also very helpful in advising me about my choice of product. Thank you blind Factory

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Great, Thank you for the feedback Paula!

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Richmond Home Owner

Richmond Home OwnerGreater Melbourne (Inner), VIC

Outstanding Service!

published

Josh at the blind factory has installed an electric blind and plantation shutters at our home - both occasions provided exceptional service, on time and on budget - would highly recommend the blind factory

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Hello and thank you for your comments.

Enjoy your motorised blinds and Plantation Shutters - they are both great products!

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  • Verified customer

Good Service plus Great Blinds

published

I had a great experience with everyone from The Blind Company and I love my double roller blinds. Tanya their rep was very knowledgeable and helpful and the installer Josh did a great job. I would without a doubt recommend them.

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1 comment
The Blind Factory
Alina M.The Blind Factory
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Phillip

PhillipSydney, NSW

  • 2 reviews

Excellence in customer service.

published

I did a lot of research in to the product I wanted to buy ( ZipTrack ) blinds for my new patio area. It was going to come down to suppliers and customer service.

Oliver was the sales rep that we had our first encounter and from presentation to industry knowledge of the product I give a 10 out of 10.

The installer who fitted or blinds was courteous and professional, turned up as arranged and cleaned up when he was done 10 out of 10.

The price was not the best price I got but I am a firm believer of get what you pay for and for the extra few hundred dollars I was not one bit disappointed. Ordered and fitted in 12 days just in time for us to enjoy The are over the break time.

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Product Quality
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The Blind Factory
Alina M.The Blind Factory

Hi Phillip - looks great !

Enjoy your enclosed entertaining area and thank you for the feedback.

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Phil

PhilGreater Melbourne (Inner), VIC

great service

published

Wanting two indoor large roller blinds and an external awning,i contacted the Blind Factory.
Their rep Adrian arrived on time and gave helpful and efficient service.
Three weeks later they were installed by Josh,who fitted the job in on a sunday due
to pre-xmas rush.
He did an excellent job.
Very happy with the quality and colours of the blinds.
Overall communication and service was excellent

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Phil,
Both Adrian and Josh are a great part of our team.
Thank you for letting us know.

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Graeme P.

Graeme P.

  • 2 reviews

Crimsafe Front Door

published

Lovely door. Looks good, works well. Very well installed by Doug. Perfect fit, presumably also due to Doug’s good work a couple of weeks earlier. Thank you Blind Factory. We will leave our front door open now on hot nights, now that we have the security of this new crimsafe door that lets the breeze in.

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Enjoy those hot nights Graeme with your new Amplimesh Security Door- thanks for your feedback.

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VNH

VNHGreater Melbourne (Outer), VIC

  • 2 reviews

Plantation Shutters

published

It is a long wait for plantation shutters, but well worth it. Ordered more of them within an hour of them being installed!! They not only look amazing, but give the house a nice, soft light.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Great! We are delighted you are enjoying your new Plantation Shutters.

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wendy

wendy

  • 10 reviews

Superb service

published

Was so easy to organise quote. Very helpful in choosing colour. Blinds delivered and installed without fuss. Quality appearance so im really happy. Will definitely use them again. Wish i had found them earlier.

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Wendy, we are glad you like them !!

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ljan

ljanAU

  • 3 reviews
  • 1 like

Very professional.

published

Just had my blinds fitted and very happy with the results. From the start - they turned up on time and rang when approaching, which was a "breath of fresh air" after trying other companies to come out. One company even had the hid to say if it was just for 1 window "don't waste my time".

Shane who came out to quote was delightful, to the fitter, James - they were professional, friendly and easy to talk too. I highly recommend them. Thanks, Lisa

Product Quality
Incentivised ReviewNo
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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Lisa, thanks for the feedback and choosing The Blind Factory!

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Wayne.

Wayne.Greater Melbourne (Outer), VIC

Amazing service

published

Had a problem with a blind, called the showroom late on a Friday and they had a service technician out at 7pm that night.

Now thats service. Highly recommended
Thanks
Wayne.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Wayne, thanks for the feedback.

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Page 2 of 18
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Questions & Answers

Paul A.

Paul A.asked

Do you supply and install venition blinds

1 answer
Joan
Joan

I arranged for block out blinds and see out blinds that cannot be seen in from outside only.

TJK

TJKasked

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso

isabellarussoasked

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

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