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The Blind Factory
4.7 from 413 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (105)
  • Return Claim MadeYes (1) · No (122)
  • Warranty Claim MadeYes (3) · No (121)
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Mez

Mez

  • 4 reviews

Fabulous job, great team

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Robyn I.

Robyn I.Sydney, NSW

Excellent product

published

At the measure and quote for blinds in our unit the professional advice and help in fabric selection was important to us. After installation we are very happy with the way the blinds look and perform. The installation was perfect, the men arrived at the advised time, and after difficulty drilling into concrete in the small recess allowed for blinds/curtains all worked out to our satisfaction. I will shortly be in touch for a measure and quote for curtains and will recommend the Blind Company to friends. A job well done thank you - R&R Jannali

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Anitra

AnitraSydney, NSW

  • 2 reviews

Excellent product & service

published

From the initial contact we had with the blind factory we have been 100% satisfied with the price, quality and all
Important the communication.
I would highly recommend them.
Our blinds & shutters look amazing !

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Catherine Wilson

Catherine WilsonSydney, NSW

  • Verified

Professional, courteous, efficient

published

Last week, Danny from The Blind Factory came to install vertical blinds in a building complex that we own. Unfortunately, we had to delay the installation several times but that did not faze Danny as he was always patient and very professional. Danny arrived on time and worked diligently on the installation to get the job completed efficiently. Likewise, Oliver who prepared the quote was on time, professional, quote was back to us on the same day and rooms identified clearly. Based on my experience with Danny and Oliver and the quote price, I'd highly recommend The Blind Factory.

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Sharon

SharonGreater Melbourne (Inner), VIC

Stunning - My Girlfriends are Jealous

published

From beginning to end the whole process and experience was wonderful. They organised a time to fit in with my heavy work schedule, offered advice that I took, and now I am so glad I did, as I am just so happy with the final results. I love my new curtains, they look divine and are so perfect in every way. I would highly recommend.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Great - Thanks Sharon!

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Brilliant. Perfect in every way!

published
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Mark and Kerri - we are glad you love your shutters!

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Fake basswood shutter, no certificate, fake material

published

They sell fake "basswood" plantation shutter, they gave the cheapest quote and end up with a Timber Composite, which is basically a shutter with a thin outer layer of timber, but the inside is made up of another material glued together to make the panel, frame and slats. So while it looks like solid timber from the outside, it is actually made of many materials. within a few weeks, everything started go wrong, warping louvers/slats, inconsistent paint finishes, shutters coming off hinges...they can't provide material "certificate of origin", this company deserves a zero rating.

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1 comment
The Blind Factory
Alina M.The Blind Factory
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Rosalind

RosalindSydney, NSW

New Blinds

published

The Blinds were installed by Ross and Carly.
They were extremely helpful and I would recommend them again.
Happy with my Blinds.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
The Blind Factory
Alina M.The Blind Factory

Hi Rosalind, thank you for your feedback.

Rosalind
Rosalind

Well it was the truth. Will be in touch when I require further replacement Blinds

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Sarah

SarahGreater Melbourne (Outer), VIC

  • 2 reviews

Terrific in every way

published

From the first contact by phone to initiate a quote right through without exception everyone was both efficient and friendly. Could not be more happy with the end result. Thanks Blind Factory would not hesitate to recommend you!!

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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Sarah, Thanks for letting us know!

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DC

DCGreater Melbourne (Inner), VIC

  • 3 reviews
  • 3 likes

Excellent quality & service, great price - happy return customer

published

This is my 7th time using TBF and each time I have been very happy with the range of blinds, the prompt and professional service and the very competitive prices. Every person I have dealt with has been very helpful and friendly and right on time for their appointment - both quoter and installer. I had a double Andy team this time - Andy the quoter gave me excellent suggestions and Andy the installer was not only very good at his job but a lovely person with excellent communication skills. I ended up having to change my availability due to a delay in my renovation and Andy could not have been more accommodating about that. Thanks all at TBF and I will see you for the next job.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Hi DC,
thank you very much for being able to assist you seven times - we really appreciate you coming to us each time for your window coverings.

regards,

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Joan

JoanGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very happy with the job.

published

Good work and efficient service done from the initial contact to the final installation. I had to delay the last part due to a new door being installed and this was taken into account and followed up well. Very happy.

Incentivised ReviewNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Joan, thanks for the feedback!.

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Very Efficient

published

Very Efficient and Professional from the quoting to communication to fitting. Product also great quality. Highly recommend The Blind Factory.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Joseph!

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Mal S.

Mal S.Greater Melbourne (Outer), VIC

Woohoo Blind Factory

published

Our timber shutters were installed just in time for Christmas - they are absolutely stunning and have totally transformed our family room. From our initial quotation to the installation, The Blind Factory have been truly amazing. The adds might be "slightly" annoying, but the quality, price and staff they have are certainly NOT.
Thanks again to The Blind Factory team for your professionalism and delivering on your promise.

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The Blind Factory
Alina M.The Blind Factory

Thanks Mal, Enjoy!

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Monica

MonicaVictoria

Excellent service

published

Yesturday my plantation shutters were completed by a lovely young man from the Blind Factory Josh T ,
he was very efficient and was friendly and nothing was any trouble to him. Josh let me know what time he would arrive and he took so much time making sure everything was done correctly and I am so pleased with the end result, I thoroughly commend the Blind factory for employing him.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Monica, we appreciate your feedback.

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Satisfied customers!

published

Dad heard the ad on the radio and was raving about it, and they lived up the hype. Oliver who came out for the quote helped us find the perfect blinds for us, and in the end, we chose perfectly, and they are such great quality. Danny who installed was wonderful and very patient with us, worked so quickly and explained everything wonderfully. The blinds also arrived promptly. They are the perfect addition to the house and the Blind Factory caused us no hassle at all, everything running smoothly with no stress whatsoever. Very grateful to have chosen this company and for future reference, will be recommending to others.

1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Fran!

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The reviewer stated that an incentive was offered for this review

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Very happy customers!

published

Danny from Blind Factory fitted 2 blinds & a security door for us today -he was very efficient, knowledgeable, friendly & punctual. Products look very good & work well. Shane, who measured & quoted was extremely helpful & has great product knowledge!

Product Quality
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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you!

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Rob

RobGreater Melbourne (Inner), VIC

  • 5 reviews
  • 3 likes

Very Fast follow up

published

Thank you Jane for your help with our blind. We took it down to wash and lost some parts. Fantastic Service and quick !

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Rob.

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Sue

Sue

  • 2 reviews

Very Happy

published

Purchased 6 blinds, Moses gave us great information and was not afraid to point out several options that we had not thought of. We were told to expect delivery within 3 weeks, 10 days after placing the order Danny installed the blinds within 20minutes. Great service.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Sue.

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F White

F WhiteSydney, NSW

Based on our experience we would certainly recommend The Blind Factory.

published

Shane provided complete information to make easy decision.
Factory did great job.
James perfectly fitted 2 roller blinds today.
Thank you to all.

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1 comment
The Blind Factory
Alina M.The Blind Factory

Great , thank you!

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Mike

MikeGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes
  • Verified

Terrible communication and poor customer service!

published

I have been waiting 121 days from check measure (26 June) for 1 x external ziptrack blind to be installed on a window (deposit paid 2 June). This company has provided no communication regarding my order such as progress unless I contact them. I have been contacting this company regularly (via phone & email) but yet to receive any commitment regarding my install.
Overall a very disappointing experience and I won't be using them again.

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Page 1 of 19
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Questions & Answers

Paul A.

Paul A.asked

Do you supply and install venition blinds

1 answer
Joan
Joan

I arranged for block out blinds and see out blinds that cannot be seen in from outside only.

TJK

TJKasked

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso

isabellarussoasked

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

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