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The Blind Factory
4.7 from 420 reviews · View Statistics
See the Best Blind & Shutter Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

4.9
130 reviews
  • Product Quality
    4.9 (107)
  • Return Claim MadeYes · No (130)
  • Warranty Claim MadeYes · No (130)
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Gazi
GaziSydney, NSW

Awesome installation by Danny

published

The blind looks awesome. But specially the service we received from Danny who did the installation is amazing. Even though in his first visit, he found some issues with the blinds configuration, he quickly went to the head office and fixed it, in the same day he came back to install the product. Such a good customer service by Danny. Highly recommend this installation.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Excellent service! Couldn’t have asked for better.

published

Andrew was efficient, friendly and gave a great quote. Brooke was amazingly helpful with our installation as sudden change of circumstances meant we needed to forward our date. Jacob was prompt & installed competently. Excellent service!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Feyster
FeysterGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Worst Customer Service EVER!

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Danny Hajjar
Danny HajjarSydney, NSW

Installation of curtains blinds and security door excellent

published

The work was done very efficiently and our installer Danny H from the Blind Factory was wonderful. Nothing was too much trouble.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Great, thank you, Carol from Cherrybrook!

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Sheila
SheilaGreater Melbourne (Inner), VIC

Excellent customer service 10 years after installation

published
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Thanks Sheila, we are happy to help!

Natasha D.
Natasha D.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Great customer service

published

Highly recommend. From initial enquiry, great customer service provided. Response provided in timely manner and a measure/quote organised on my schedule.
My consultant was Louie, has a vast knowledge of products and able to provide you solutions that benefits you.
Our plans changed so did not move forward with new blinds, however this will be first choice if we decide to do so in the future.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Thanks Natasha. Let us know when you are ready to get your blinds!

Robyn I.
Robyn I.Sydney, NSW

Excellent product

published

At the measure and quote for blinds in our unit the professional advice and help in fabric selection was important to us. After installation we are very happy with the way the blinds look and perform. The installation was perfect, the men arrived at the advised time, and after difficulty drilling into concrete in the small recess allowed for blinds/curtains all worked out to our satisfaction. I will shortly be in touch for a measure and quote for curtains and will recommend the Blind Company to friends. A job well done thank you - R&R Jannali

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Hi Robyn,
Let us know when you need your curtains!

Thank you for the feedback.

Anitra
AnitraSydney, NSW
  • 3 reviews

Excellent product & service

published

From the initial contact we had with the blind factory we have been 100% satisfied with the price, quality and all
Important the communication.
I would highly recommend them.
Our blinds & shutters look amazing !

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Hi Anitra,
We are glad you like your blinds and shutters!

Sharon
SharonGreater Melbourne (Inner), VIC

Stunning - My Girlfriends are Jealous

published

From beginning to end the whole process and experience was wonderful. They organised a time to fit in with my heavy work schedule, offered advice that I took, and now I am so glad I did, as I am just so happy with the final results. I love my new curtains, they look divine and are so perfect in every way. I would highly recommend.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Great - Thanks Sharon!

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Brilliant. Perfect in every way!

published
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Thanks Mark and Kerri - we are glad you love your shutters!

Rosalind
RosalindSydney, NSW

New Blinds

published

The Blinds were installed by Ross and Carly.
They were extremely helpful and I would recommend them again.
Happy with my Blinds.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Hi Rosalind, thank you for your feedback.

Rosalind
Rosalind

Well it was the truth. Will be in touch when I require further replacement Blinds

Sarah
SarahGreater Melbourne (Outer), VIC
  • 2 reviews

Terrific in every way

published

From the first contact by phone to initiate a quote right through without exception everyone was both efficient and friendly. Could not be more happy with the end result. Thanks Blind Factory would not hesitate to recommend you!!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Hi Sarah, Thanks for letting us know!

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DC
DCGreater Melbourne (Inner), VIC
  • 3 reviews
  • 5 likes

Excellent quality & service, great price - happy return customer

published

This is my 7th time using TBF and each time I have been very happy with the range of blinds, the prompt and professional service and the very competitive prices. Every person I have dealt with has been very helpful and friendly and right on time for their appointment - both quoter and installer. I had a double Andy team this time - Andy the quoter gave me excellent suggestions and Andy the installer was not only very good at his job but a lovely person with excellent communication skills. I ended up having to change my availability due to a delay in my renovation and Andy could not have been more accommodating about that. Thanks all at TBF and I will see you for the next job.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Hi DC,
thank you very much for being able to assist you seven times - we really appreciate you coming to us each time for your window coverings.

regards,

Very Efficient

published

Very Efficient and Professional from the quoting to communication to fitting. Product also great quality. Highly recommend The Blind Factory.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Thank you Joseph!

Mal S.
Mal S.Greater Melbourne (Outer), VIC

Woohoo Blind Factory

published

Our timber shutters were installed just in time for Christmas - they are absolutely stunning and have totally transformed our family room. From our initial quotation to the installation, The Blind Factory have been truly amazing. The adds might be "slightly" annoying, but the quality, price and staff they have are certainly NOT.
Thanks again to The Blind Factory team for your professionalism and delivering on your promise.

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Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Blind Factory
Alina M.The Blind Factory

Thanks Mal, Enjoy!

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Questions & Answers

Paul A.
Paul A.asked

Do you supply and install venition blinds

1 answer
Joan
Joan

I arranged for block out blinds and see out blinds that cannot be seen in from outside only.

TJK
TJKasked

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso
isabellarussoasked

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

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