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The Blind Factory
See the Best Blind & Shutter Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

2.8
4 reviews
5
(1)
4
(1)
3
(0)
2
(0)
1
(2)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes · No (3)
  • Warranty Claim MadeYes (3) · No
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Fake basswood shutter, no certificate, fake material

published

They sell fake "basswood" plantation shutter, they gave the cheapest quote and end up with a Timber Composite, which is basically a shutter with a thin outer layer of timber, but the inside is made up of another material glued together to make the panel, frame and slats. So while it looks like solid timber from the outside, it is actually made of many materials. within a few weeks, everything started go wrong, warping louvers/slats, inconsistent paint finishes, shutters coming off hinges...they can't provide material "certificate of origin", this company deserves a zero rating.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
The Blind Factory
Alina M.The Blind Factory
Wayne.
Wayne.Greater Melbourne (Outer), VIC

Amazing service

published

Had a problem with a blind, called the showroom late on a Friday and they had a service technician out at 7pm that night.

Now thats service. Highly recommended
Thanks
Wayne.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
The Blind Factory
Alina M.The Blind Factory

Hi Wayne, thanks for the feedback.

Ordered blinds that was defective

published

Blinds were defective as it didn't block out the sun. Bad service and sponsors bad radio hosts. Tried to get them to rectify the problem but they asked me to shove it.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
The Blind Factory
Alina M.The Blind Factory

Questions & Answers

Paul A.
Paul A.asked
The Blind Factory

Do you supply and install venition blinds

1 answer
Joan
Joan

I arranged for block out blinds and see out blinds that cannot be seen in from outside only.

TJK
TJKasked
The Blind Factory

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso
isabellarussoasked
The Blind Factory

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

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