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The Blind Factory

The Blind Factory (page 4 of 5)

4.7 from 418 reviews · View Statistics
Listing monitored by The Blind Factory

Reviews

4.9
130 reviews
  • Product Quality
    5.0 (102)
  • Return Claim MadeYes (1) · No (120)
  • Warranty Claim MadeYes · No (122)
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Amazing company to deal with

published

The company did our installation and their products look fantastic. I would recommend this company to everyone. From start to finish the professionalism was spot on and their contractors turn up on time.

The Blind Factory
Alina M.The Blind Factory

Thank you Happy Customer ! - we trust you enjoy your blinds.

6053gail
6053gailGreater Melbourne (Metropolitan), VIC
  • 16 reviews
  • 1 like

Very Happy!!

published

We are very happy with our experience with The Blind Factory. Everything was a simple, smooth process. Customer service was excellent from our installer, Robert Hermez. Turned up on time, was friendly, helpful and quick. Thank you for a great quality product and service!

The Blind Factory
Alina M.The Blind Factory

Thanks for the feedback Gail.

Liza R.
Liza R.
  • 2 reviews

Everyone comments on our beautiful plantation shutters.

published

Our consultant Andrew Peters was very informative when helping me choose just the right shutters for our home. The whole process was quick and hassle free. Before long my rooms were transformed from bland to beautiful.

The Blind Factory
Alina M.The Blind Factory

Great - thanks Liza!

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Kathy
KathyGreater Melbourne (Outer), VIC

Plantation Shutters

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Approximately five years ago we installed our house with plantation shutters and we were extremely satisfied with the service and installation. However just recently we noticed a small hairline crack in one of the frames, so we called the blind factory out to inspect the fault and they insisted in replacing the whole frame and shutter with no charge. We didn't expect this type of great service and would highly recommend the blind factory with no hesitation. Also I would like to mention that Andrew was very polite and extremely helpful. Thank you very much.

The Blind Factory
Alina M.The Blind Factory

That's great - thanks for the feedback Kathy.

Angela
AngelaGreater Melbourne (Metropolitan), VIC

Great service and great product

published

We had our plantation shutters installed and could not be happier with the service and the shutters themselves. I found Andrew Peters to be friendly and courteous at all times and ready to answer my many questions. From the quote which was very competitive to the installation the whole process was seamless. The delivery time was spot on too. I will definitely use The Blind Factory again when I replace my old roller blinds. Thanks!

The Blind Factory
Alina M.The Blind Factory

Hi Angela - glad you are happy with the shutters and Andrew !

Andrew Peters was extremely helpful!

published

Andrew Peters was extremely helpful, and very professional. We had the whole house fitted with double layers roller blinds with automatic remote controls (can’t go back! Once you have this) I would use Andrew again for his services and I have referred him to my friends and family.

The Blind Factory
Alina M.The Blind Factory

Great! Thanks for the review and the referrals Ange.

Nuch
NuchGreater Melbourne (Metropolitan), VIC

Fast quote and measure plus delivered the product at the expected timeline.

published

Andrew Peters did the measure and quoted me the detail and price on the same day. The products got delivered and install at the time they estimated. Well done the blind factory .

The Blind Factory
Alina M.The Blind Factory

Thank you Nuch !

Paula
PaulaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

The Blind Factory and Andrew are the best in the business. No need to call anyone else

published

Andrew did a quote, emailed it the same day, beat the competitors for pricing and made the payment process so easy. Beautiful blinds, installed perfectly and great choices to pick from.

The Blind Factory
Alina M.The Blind Factory

Thanks Paula!

Full house of blinds and awnings

published

The blinds and awnings installed are perfect and were excellent value for money. Andrew's advice was invaluable and his manner was also excellent.His communications and follow up were the best we have experienced, we could not be happier with the process or the outcome. Thank you Andrew and the Blind factory.

The Blind Factory
Alina M.The Blind Factory

We appreciate your feedback KG.D ! Thank you.

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Anna S.
Anna S.Sydney, NSW

In love with our shutter! Great product and service

published

We had plantation shutters installed and are in love with them . The blind factory were great to deal with. Such great quality and price. The installer was very professional and helpful and made sure we were completely happy with the product. Would definitely purchase from and recommend the blind factory.

The Blind Factory
Alina M.The Blind Factory

Thank you Anna!

Adam
AdamGreater Melbourne (Outer), VIC

Quotes for blinds

published

Today we had a meeting with Kay to get some quotes for some blinds that we want to install. In the process leading up to today, Kay was wonderful to deal with as she responded promptly to our messages and sent us a few reminder messages for today.
She was punctual and gave us some great recommendations.

The Blind Factory
Alina M.The Blind Factory

Thanks for the feedback Adam.

Kris
KrisGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Love our roller blinds

published

Cannot fault the service so far from The Blind Factory. We have ordered roller blinds, security doors and plantation shutters for a new build. Initially contacted Andrew Peters who came within a day and measured and quoted - he knows his stuff, was friendly, honest, professional and really helpful. Subsequent follow up calls within a few days from installers for final measure on security doors and plantation shutters and our roller blinds were installed today (great quality), which is only 15 days since we paid the deposit (thanks Damian - another very professional, friendly and efficient employee). Highly recommend The Blind Factory, we will use them again in the future.

The Blind Factory
Alina M.The Blind Factory

Thanks for the feedback Kris. Andrew is professional and really looks after our customers.

David and Sue
David and SueSydney, NSW

Love our shutters!

published

It was a pleasure to deal with your sales rep, Oliver and your installer, Joe. Both were professional and punctual and we would highly recommend them. We had plantation shutters installed throughout most of our home a week ago. This included a square bay window and three concertina style sliding doors. It was a large job and we are delighted with the fresh and updated look they have given our home, both from the inside and out. Joe's installation skills were first class. From start to finish, we are so glad we chose The Blind Factory.

The Blind Factory
Alina M.The Blind Factory

Hi David and Sue,
Thanks for choosing us - we appreciate it !

Nat Man
Nat ManSydney, NSW

Great Product and Exceptional after Service

published

The product is of good quality and workmanship also done well. I was having some remote problems and the office arranged call out same day, this is exceptional service, especially as they were not making a sale. I recommend the blind factory any time. Natasha

The Blind Factory
Alina M.The Blind Factory

Thank you Natasha - we appreciate your feedback.

So happy!

published

From measure to installation the blind factory made it so easy to feel confident that I could achieve the finish we were after! The service from Andrew in the lead up and post installation has been nothing short of first class. Backed by their warranty they make you feel confident when purchasing. Highly recommend!

The Blind Factory
Alina M.The Blind Factory

Hi Lauri, that's great! Thank you for your feedback.

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  • Verified

Great quality product with excellent service

published

The sales rep were helpful during my show room visit. Andrew Peters provided excellent service providing advise and installation of blinds and security doors for our house. Everything was done on time without any issues. Will definitely go to The Blind Factory again if I need any blind work done.

The Blind Factory
Alina M.The Blind Factory

That's great Teik, thanks for the feedback.

Richard G
Richard GGreater Melbourne (Outer), VIC

Highly Recommended

published

I recently engaged The Blind Factory for our new motorised blinds after a recent renovation. We couldn’t be happier with the result. Matt the rep was on time and presented us with all the options which were accompanied by his practical solutions. We have already recommended TBF to our work colleagues. Thanks again.

The Blind Factory
Alina M.The Blind Factory

Hi Richard, thank for taking the time to write a review. We appreciate you using The Blind Factory !

Marcus B.
Marcus B.Greater Melbourne (Metropolitan), VIC

Quality and value

published

Easy to deal with, fast and efficient service. Good quality of products, install and finish. Plenty of options and choices in their range of products. Did my blinds, curtains, security gate all in all. Very happy

The Blind Factory
Alina M.The Blind Factory

We are happy to assist, thanks Marcus.

Mark
MarkGreater Melbourne (Metropolitan), VIC

Good service and quality

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Easy process and hassle free I am Very happy with the both the products Blinds and security mesh door. Good quality material used and happy with the lifetime warranty Highly recommend to everyone. Thanks Andrew Peters

The Blind Factory
Alina M.The Blind Factory

Thank you Mark.

AFICam
AFICam
  • 3 reviews

Absolutely love my blinds - the fit, finish and service from the blind factory was impeccable.

published

We ordered a significant number of blinds for our new house. The team at the blind factory was courteous, prompt, friendly and very easy to deal with.

The in home measure and quote consultant provided us plenty of information and answered all of our questions patiently.

The finished blinds look fantastic - I couldn't have been happier - and the price was very reasonable too.

The Blind Factory
Alina M.The Blind Factory

That' s great - thank you for using The Blind Factory.

purplethings
purplethingsGreater Melbourne (Inner), VIC
  • 31 reviews
  • 2 likes
  • Verified

Happy with the finished product

published

We contacted a few places for quotes when we were ready to replace the blinds in our home. Andrew Peters visited and answered my many questions, provided some suggestions and the quote itself. Prior to deciding on the final product, I also visited the showroom and was assisted by the staff there as well. Andrew was very patient with me throughout the process and continued to answer any questions I had. The finished products look great, they are all functioning well and are as we discussed. Very pleased with the installed blinds and process was easy.

The Blind Factory
Alina M.The Blind Factory

Thanks! We appreciate you taking the time to give us your feedback purplethings!!

Don Wilsher
Don WilsherCentral Highlands and Goldfields, VIC

Best Blinds on the market : Ziptrac.

published

We had a great experience from start to finish. The initial measure and quote made us feel comfortable with no pressure, which was good. A good selection of styles and colours was also a bonus. The day of fitting went very well with no hiccups, the boys did a great job. It would be hard to go past the Ziptrak product, it's A1. Chris followed up with a visit to ensure all was good and that we were happy with the job. Would have no hesitation in recommending The Blind Factory and their lifetime warranty. Very happy.

The Blind Factory
Alina M.The Blind Factory

Thank you for your feedback Don.

Chris
ChrisGreater Melbourne (Outer), VIC

Perfect product and perfect service

published

The finished product looks amazing and service was too! We have already recommended 4 friends and a special mention to Chris Arnott who went above and beyond to make it work

The Blind Factory
Alina M.The Blind Factory

Thanks Chris!

Very happy customer!

published

I would highly recommend The Blind Factory. The customer service has been excellent. Ashlee came out to help me select new blinds for my 94 year old mother. She was extremely patient and helpful! Overall great service!

The Blind Factory
Alina M.The Blind Factory

That's great Glenda - glad Ashlee could be of assistance!

Sue P
Sue PGreater Melbourne (Outer), VIC

Great product and service

published

I had roller blinds installed in my bathroom and toilet windows, replacing old dull venetians. The new roller blinds look amazing! I had great sales service from Matt Groves, who helped me to select the most suitable product and colour. Prompt and efficient follow up and installation. I am really pleased with the service, and would definitely use again and recommend The Blind Factory.

The Blind Factory
Alina M.The Blind Factory

Thank you Sue!

Questions & Answers

Paul A.
Paul A.asked

Do you supply and install venition blinds

1 answer
Joan
Joan

I arranged for block out blinds and see out blinds that cannot be seen in from outside only.

TJK
TJKasked

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso
isabellarussoasked

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

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