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The Body Shop Physical store

The Body Shop Physical store

2.8 from 28 reviews · View Statistics
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Listing monitored by The Body Shop

Reviews

2.8
28 reviews
  • Product Quality
    3.2 (23)
  • Return Claim MadeYes (4) · No (19)
  • Customer Service
    2.8 (25)
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This staff member named Jennifer at the Eastland store is so rude

published

This lady Jennifer at the Eastland store was very rude to me. She gave me weird looks and even told me to buy a product that made me skin get a rash. NEVER going to the body shop again you lost a very valued customer.

Product Quality
1/5
Customer Service
1/5
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Emily T.
Emily T.South Australia

Great products

published

I am really happy about my purchase at The Body Shop yesterday, I bought a discounted Christmas hand cream pack that was on sale, I can't stop using it! The price is usually quite expensive for body butter, body yogurt, etc. But because it was at a discounted price I went inside the shop and bought it. I admit it, the products are beautiful, but I will only come back when the shop's prices are low, so I'm not spending $27 on body butter!

Product Quality
5/5
Customer Service
4/5
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criscros
criscrosMetropolitan Adelaide, SA
  • 5 reviews
  • 2 likes

Birthday gift sham

published

I received a birthday gift offer from the Body Shop for $10. Every thing in the shop was 20% off, including the item I chose. The checkout girl demurred, asked someone else and told me she couldn’t oblige on discounted items. This was not made clear in the email sent time but the manager told me to click the asterisk next to the voucher.! No. I’ve unsubscribed and won’t enter a body shop again. There are so many shady practices around. The body shop is not the same without its founder.

Product Quality
1/5
Customer Service
1/5
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MultipleS
MultipleSGreater Melbourne (Outer), VIC
  • 16 reviews
  • 10 likes

mind games

published

It was such a shame to read your employment strategy... we have enough mind games from the Gov't with people committing suicide then to see you join in with the games with your elusive wording as for employment criteria and it's wording. We always used to shop for all xmas items each year but NEVER again.

Product Quality
1/5
Customer Service
1/5
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Thank you Will from Marion Store SA

published

Thank you for the lovely customer service from William. Made my experience easy and fuss free! Will come back again!

Product Quality
5/5
Customer Service
5/5
The Body Shop
Brand Manager B.The Body ShopSend a private message
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Bad service

published
Product Quality
1/5
Customer Service
1/5
The Body Shop
Brand Manager B.The Body ShopSend a private message
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Joe D.
Joe D.Metropolitan Adelaide, SA

Didnt honor their price shown on sign

published

Watched my daughter get ripped off on the weekend.
A sales assisstant showed her a gift pack marked $38 on a hand written shop display, let her choose fragrances she liked, then confirmed she had $10 credit on her account, then she almost tapped her card on the screen showing $47!
When she questioned it the manager said the sale on that product had finished and they forgot to take the sign down.
Ive worked in retail before and know that price still needs to be honored.
I didnt say anything but wish i had now.
Certainly wont be shopping there for gifts ever in the future thats for sure

Product Quality
1/5
Incentivised Review No
The Body Shop
Brand Manager B.The Body ShopSend a private message
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Amore
AmoreNorth Queensland, QLD

Smells good, feels good 100% would recommend

published

This coffee mask may look like I've smeared poo all over my face but! Its smells good it leaves you feeling amazing
And I would 100% recommend it.
Ps. Does not taste so good but I guess that's on me haha

Product Quality
5/5
Customer Service
4/5
The Body Shop
Brand Manager B.The Body ShopSend a private message

Hi Amore,
We are so happy to hear you had a great experience with our energising Coffee Mask.
Thank you, The Body Shop

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Angie
AngieSydney, NSW
  • 26 reviews
  • 2 likes

Love the quality and feel!

published

I did a lot of research in the chemicals, I was very happy with the body shops products. So I purchased the Mint foot scrub. I was in market needed something quick. My feet were so sore and swollen form standing long hours at work. I went to the store in Penrith and lovely staff recommended. The bright blue jar. I was quiet doubtful to use something so different. What I love about is. It works straight away, and you know the difference straight away. You only need a small amount. My skin is so soft and supple.

Product Quality
5/5
Customer Service
5/5
The Body Shop
Brand Manager B.The Body ShopSend a private message

Hi Angie,
We're so happy to hear that you had such a great experience at our Penrith store with the Peppermint Scrub!
Thank you, The Body Shop

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Kirsty
KirstySouth East Queensland, QLD
  • 17 reviews
  • 15 likes

Worst Customer Service Experience

published
Customer Service
1/5
Incentivised Review No
Store LocationWestfield Helensvale
The Body Shop
Brand Manager B.The Body ShopSend a private message
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Aus P.
Aus P.
  • 5 reviews

Not trust worthy

published
Product Quality
1/5
Customer Service
1/5
The Body Shop
Brand Manager B.The Body ShopSend a private message
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Alissa
Alissa Australian Capital Territory

Staff are awful

published

I ordered a perfume set online and it was quite expensive. When it arrived I realised I ordered the wrong one but that was fine because there is a body shop at my local mall. Btw I have not opened, sprayed or used this product. When I went to return it the employee I was talking to told me in a awfully rude manner that she knows I’d spayed it and in conclusion I was not able to return this product. Very mad at the staff and management at this store!

Product Quality
3/5
Customer Service
1/5
The Body Shop
Brand Manager B.The Body ShopSend a private message
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Kitkat
Kitkat
  • 6 reviews
  • 3 likes

Not honouring sales T's and C's

published

Went in store on Boxing Day and picked up 2 sale items totalling $28. When trying to redeem my $5 Love Your Body Club voucher, was informed that I could only use the voucher on full priced items, which is not true as other sales assistants have happily processed my previous vouchers on sale items. Clearly the assistants in this instance were not aware of the terms and conditions.

Customer Service
2/5
Incentivised Review No
The Body Shop
Brand Manager B.The Body ShopSend a private message
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Happy customer
Happy customer
  • 10 reviews
  • 18 likes

AMAZING!!! I . LOVE . THIS . STORE

published

I absolutely love this store! The staff are sooooooo friendly and VERY helpful!! Their products are all beautiful and their is a wonderful range to browse of natural amazing product that I absolutely love. This store is very easy to navigate and if you need help finding anything their is a wonderful staff their to help and they are just so lovely!!! I love this store and all of the products I have bought have been amazing and I can’t stop loving them. This store is an amazing store that I love. ☺️

Product Quality
4/5
Customer Service
5/5
Happy customer
Happy customer

I really do absolutely love this store and I hope you all have lovely days ☺️❤️

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Ben Dover
Ben DoverNew South Wales

It feels so good

published

The moisturizer felt so good on my long legs, I love shaving them with my Woolworths razor and the good moisturizer you guys have. thank

Product Quality
5/5
Customer Service
5/5
The Body Shop
Brand Manager B.The Body ShopSend a private message

Hi Ben, Thankyou for reaching out and sharing how much you love our moisturizers. We hope to see you back soon.

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