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- Verified customer
BEWARE - this place has turned shonky
Ordered six books for over A$200 on 6 November and they were, apparently, all shipped a few days later. Yet, only two arrived. When queried after four weeks, they first tried to pin it on me by suggesting that the address was wrong. When that does didn't fly, they suggested that the parcel was at the post office. When that turned out to be a dud, they suggested I should keep waiting for the order to arrive. When I requested a refund, they said they had resent the books. That was two weeks ago and, again, no delivery.
This place used to be good but has turned shonky. BEWARE.
I made an order for 2 books on the 2nd of December with the reassurance that Id definitely have these books before Christmas as they were a gift. They were apparently dispatched on the 4th of December. The website states that I should receive my items within 5-8 business days.
Until yesterday (16th) I still had not even received a notification from either Book Depository or Australia Post that my item was in the country and had no tracking number, I wasnt even sure it was Australia Post that takes their deliveries. So I sent Book depositary an ...
Cancelled half order (first book of a series of 3) and refuses refund
Book depository the treatment off your customers is terrible. After a two week delay in dispatching my order despite an apparent 3 day dispatch time and no communication of this delay. They have sent two books of the three i ordered and cancelled the other order without my permission. The book they cancelled is the first book in the series of three... rending the other two books useless. Ive requested a full refund for all the books because i cant use the other two books without the first, they have refused and had the cheek to only offer me 10 percent off a future order. What about my almost 50 dollars?
The handling of my complaint has not been good and full of false promises and im still left without a christmas present for my daughter
Worst business I have encountered so far
Received multiple items that were damaged and had to send in a claim. They offer a small 20% discount to try save cost, however, just ask for your money back or a replacement and they will give it to you. This is because it is the law. Takes for ever for the books to arrive. I have also never wrote an online review of a company before since it is mostly a waste of time but I took the time to do it this time since I have never been so disappointed in my life.
I ordered books for Christmas presents as it was stated on the website dispatch within Aus within 4 days.
It's now been 12 days I emailed BD for an update just to be told that they have none in stock and trying to find the books I ordered from another supplier? If I hadn't of emailed I would still be waiting hoping I'll receive the books I ordered prior to Christmas.
There customer service is terrible, they false advertise on there website.
Don't order from this online shop because you'll never receive your order.
I ordered a book from the UK to Australia. While I was waiting, I read the reviews and was pretty skeptical about it being delivered on time, or rather, even being delivered at all. However, I got my book in 10 working days, though they had mentioned 5-8 working days.
The quality of the book and the customer service is great. On the eighth day, when I told them I hadn't received my book, they offered to send me a replacement copy, but fortunately I got my book on the tenth day. I would recommend this website if you are in no hurry to get your book.
Good luck ! :)
They lost my book. Australia Post went out of their way to help me find my book but BD didn't try and didn't care.
They lost my book. Australia Post went out of their way to help me find my book but BD didn't try and didn't care. They have my money. I have no book.
DO NOT BUY FROM HERE!
If you are from Australia and ordering from the UK, it takes about 5-8 days to have your books shipped to your after its dispatcheted. It has been way past that the 8 day mark and nothing has come to me. Dont bother ordering from..unless you like your money to go waste, then go right ahead ..
Pros : The availability of books
Cons : Shipping, delivery and customer service.
Overall rating : 0.5/10
Prices, delivery times and service are not great
The biggest issue with BD is that compared to Amazon or any other big player, they fail to deliver on any front. Orders take days and weeks to process, delivery itself is several weeks, so you could be waiting month or more to get your book. As prices are not the cheapest, there is no real reason to use BD - Amazon way better.
- Verified customer
Poor quality control, slow customer service
I ordered an expensive book 2 months ago and it arrived in a damaged condition. It looked like used shop stock and plastic wrapped it because the cover was a bit ripped, but under plastic.
Since then Ive been following up, but they just say theyre processing their response to my complaint. Im about ready to claim on my credit card insurance.
I find it puzzling that its owned by amazon, who are usually OK. It puts me off the whole company.
One star too many
I purchased a book online, they sent the incorrect book and I've wasted countless hours trying to get a resolution to this. I've reached out to their 'customer service' and in 5 days have had 5 different 'customer service' agents ask me the same thing over and over to provide them with all of the information of the book received, which I've done 5 times. In that time, I've asked countless times when my book will come, and no one responds. I just get a new agent each time who asks me the same as the previous. Absolutely appalling customer ser...vice. If you have an issue, expect to be passed from pillar to post with zero outcome. For a first time customer I definitely won't be back. There's not a chance in hell I'd give them any of my hard-earned money.
Times have changed
The Book Depository has changed from a customer friendly and efficient company into an incompetent and ruthless one. They fail to take responsibility for their mistakes and are not responsive to genuine customer concerns. This new business model will not work for them in the long-term. In recent times, books have not arrived or have arrived in a poor condition. Most recently, I ordered a three book set and only two of the books were delivered. Volume 1 was missing. They expect me to pay for the return postage for the other two and demand packing slips etc. (which is not a legal requirement in Australia). Avoid like the plague.
Life is better with dogs 2020 calendar
This calendar is terrible quality and wasnt cheap ! Some degree of quality control should be applied. I bought this as a gift but is looks cheap and nasty as though someone has run it off on their printer at home.
Used to be great, now would never use them
I used to buy all my books from The Book Depository because they used to have the most competitive prices, free shipping, and you got to collect their bookmarks. Unfortunately, they have really gone down hill since being taken over. They no longer have competitive prices, most of the time they are actually more expensive than elsewhere. E.g they still want $20 for a paperback book from 2004 that elsewhere you can get it for $12! The books don't always arrive in the best condition either. You almost never get a bookmark with your order anymore....When I complained after not getting a bookmark for 5 orders in a row, they couldn't have cared less if they tried. No customer service at all, they don't seem to care that they are losing customers. They also no longer stock many of the books I like. They have really gone downhill.
Almost always have the books I am looking for, the book depository is my first stop always. Especially stock books that cant be found anywhere, they came recommended from a family member. Fast free postage to Aus from Uk.
Do not place a pre-order with Book Depository
I placed a pre-order on the website a week before the item was due to be published. Two months later from the publication date and I have still not received my order.
When I contacted them a month after it was supposed to be delivered, they informed me that they were awaiting stock before they could fulfil my order.
It's frustrating as a customer to place a pre-order for an item and have the company inform you that they oversold their stock. There was no prior information when I was purchasing my items, warning me that there was a possibili...ty that they could be sent at a later date. If you don't have the product, then do not sell it. A pre-order suggests that you will receive the product when it is released and gives you a guarantee that you will get the product before it hits the shelves of other stores. I have wasted my time and money and should have gone through a different company.
poor customer service, false claim on order processing and dispatch
Placed order for book on 25th October expecting to arrive by Monday 04th November as it was a gift. Payment made through paypal order immediately placed on "Processing" and payment deducted instantaneously. Till 31st October order was still under "Processing"
After repeated "contact us" form filled and submits online and emails explaining the need of the book to delivered the order finally dispatched on 31st Oct. and till 8th November its still due to be received.
Help on their website mentions "If your order is still processing, that means...that we are searching the world for your items! If your order shows as dispatched and hasn't arrived in the expected time, please check with your local delivery office before contacting us with the details." - which delivery office and with what tracking number - NOTHING Honest suggestion to fellow readers - DO NOT TRANSACT WITH THEM - unless you want yourself to go for a ride with their customer service and delivery service. Go somewhere else - save yourself from these people
Questions & Answers
I ordered books it somehow ldoubled up on Am l able to return them and receive a credit
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