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The Comfort Shop QLD, Fortitude Valley

The Comfort Shop QLD, Fortitude Valley

4.8 from 33 reviews

Reviews

4.8

33 reviews
5
(28)
4
(5)
3
(0)
2
(0)
1
(0)
  • Product Quality
    5.0 (12)
  • Return Claim MadeYes (0) · No (11)
  • Warranty Claim MadeYes (0) · No (11)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    4.8 (11)
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Rex A

Rex ASouth East Queensland, QLD

Extremely comfortable recliner from the Comfort Shop

published

Purchased 2 recliners - excellent showroom, demonstration of product superb and delivery was seamless. Previously purchased similar product from Crows Nest in 2000 with the new model even better than the original.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Rex A. Thanks for coming back to The Comfort Shop after 20 years! - enjoy your new Recliner Chairs. We appreciate the 5 stars & great feedback re our showroom & delivery service. We look forward to seeing you again!

Sarah-Jane

Sarah-JaneSouth East Queensland, QLD

Love my chair

published

I knew which chair I wanted before going to the show room.
I am very happy with my choice it is everything in comfort that I expected.
My experience in the show room was very friendly and positive. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Sarah-Jane. Great to hear you're happy with your new Recliner Chair - thanks for the 5 star review - we're pleased you enjoyed our showroom service too!

Christine

Christine

  • 2 reviews

Happy with online purchase and delivery

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOnline store
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
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Roy D

Roy DSouth East Queensland, QLD

  • 3 reviews

Great, product, service & price

published

Identified on line, called store to confirm in stock. Arranged to call at shop and complete purchase. Delivered promptly.
Great transaction. ( unfortunately I need 10 more words to complete the review!)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Roy. Thanks for your kind review and 5 stars! Much appreciated. Enjoy your purchase from The Comfort Shop (and sorry about the min. word limit).

High quality product

published

It was a wonderful experience buying our pull down Italian wall bed from Mathew.
There was a huge range and we were pointed to a bed that was ideal for our needs.
We used a recommended installer, who new the best ways to assemble the wall bed, quickly and with no mess afterwards.
Overall a great product and installation.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley, Brisbane
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Murray W. Thanks for your 5 stars and detailed feedback - much appreciated! We will pass this on to the Fortitude Valley showroom team. Enjoy your new Wall Bed - they are a great space saving solution!

Excellent products and service

published

The products and service in store and after sale from the Comfort Shop have been excellent. We had a problem with one of our recliners and they arranged for it to be promptly fixed.

Customer Service
Product Quality
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Andrew. Thanks for taking the time to give us your feedback and 5 star review! We hope you enjoy your comfy new Recliners for many years to come.

The reviewer stated that an incentive was offered for this review

Excellent Service and Product

published

We have been looking for a guest bed for a long time and found the advice and the product quality very appealing. Ron assisted us and helped us to make a decision in a very professional manner. Delivery and setup was excellent. When folded away the 'Ulisse' bed takes up very little space. We are very happy with our decision

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane
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1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello Manfred. We're thrilled to hear you are very happy with your new Ulisse Wall Bed - they are compact and comfy! The Fortitude Valley team appreciate your 5 star review & the kind feedback re service and delivery. Enjoy your new guest bed!

Steve

SteveSouth East Queensland, QLD

Great quality products & Great service

published

We bought a fold out leather sofa lounge and a split queen bed. We are really happy with the first class quality of both items. Communuication right through to delivery was very good.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Steve. Thanks for your feedback and 5 star review - we will pass onto the team at Fortitude Valley showroom. We're glad you are happy with all your products and the delivery process. Enjoy your new beds!

plane48

plane48

  • 2 reviews

Good bed base and good service

published

It was easy to find what I was looking for on the website.
I purchased a Viva manual adjustable base in king single. I have found the quality of the product to be very good, and strong enough to support a natural latex mattress.
Assembly was easy.
Matthew in Brisbane went to a great deal of trouble to ensure I received the base in a timely manner as I was without a bed base at the time of purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane QLD
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1 comment
The Comfort Shop
Customer Service O.The Comfort Shop
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Both happy with bed

published

Bought this bed on line, salesperson very helpful. Diagram to assemble not very clear had to call twice. Disappointed in feature to lift bed head, I read and partner sleeps, I have to wake him to let bedhead down. I did question possible need to have separated mattresses and the requirement to lift bedhead fully to release was not explained to me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOn line purchase
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1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Excellent Customer Service

published

Rodney at The Comfort Shop Fortitude Valley was most helpful with the various mattress/bed options the delivery and assembly service was efficient. We are very happy with our comfortable new bed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThe Comfort Shop Fortitude Valley QLD
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi ChrisW. Thanks for taking the time to write a review - we appreciate the 5 stars and Rod at Fortitude Valley is thrilled with the feedback. Enjoy your comfy bed and please let us know if we can assist with anything else down the track.

Marie

MarieSouth East Queensland, QLD

  • 2 reviews

Superbly comfortable

published

Bought the Sports Latex mattress for our existing Comfort Shop bed. We had a really good sleep the first night and there after. Soft where it’s needed but not too soft. We highly recommend this mattress.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationComfort Shop Fortitude Valley, Brisbane, QLD
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1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Marie. Thanks for your 5 star feedback - it is much appreciated by us all. Yes - the Sports Latex is a popular choice - a beautiful mattress. Sleep well.

I visited the shop in Fortitude Valley in Qld and was impressed with the product range, the professi

published

I visited the shop in Fortitude Valley in Qld and was impressed with the product range, the professional and helpful attention I received from the Sales person and bought a recliner

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Best bed ever

published

The whole process was so easy. Mathew Robertson took care of everything. The product is beautiful and my husband put it together with ease. We had the best nights sleep.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop
casey44au

casey44auTewantin

  • 2 reviews
  • 1 like

Quailty furniture, outstanding service

published
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop
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Lesley

LesleyBrisbane

Recliner/Lift Chair

published

Needed to purchase a recliner/lift chair for my elderly father who has difficulty with mobility. These chairs are expensive but was pleased that the Comfort Shop was having a special. Chair was delivered and assembled for my father on time and all works very well. Very happy with my purchase. Thank you Comfort Shop.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop
Julie H.

Julie H.Paradise Point

Wonderful service and excellent product

published

I bought a recliner chair for my Hypnotherapy practice. Before visiting the store I used their online chat and they were so helpful in narrowing down the many choices. When I got to the store Matt was extremely knowledgeable and friendly. They also had a great range to choose from. I love the chair i bought and it was delivered seamlessly and on time. Thank you for your wonderful service Matt.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop
Kac

KacBrisbane

  • 2 reviews
  • 2 likes

Excellent service, plenty of time to show and quote the difference beds

published

Our purchase was in-store. The service was excellent. Plenty of time to show and quote different quality and styles of the beds.
Never felt pressured to buy but loved the quality and comfort, so over a few years we purchased 3 beds!

2 comments
The Comfort Shop
Customer Service O.The Comfort Shop
Kac
Kac

After I submitted my review I found my inv #18-00003652 (for our last purchase) thanks Rod W.

The beds are fantastic but the couch appears much harder then the one in the shop

published

The bed is missing the bed heads that the shop displayed as being part of the package. Otherwise the mechanism and comfort is the combination is great but I am a little disappointed that the bed heads are missing because if I am told that is how it comes then that is what I expect

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Ideal solution.

published

Great information and follow up communication with regard to arrival of product. Sales staff very helpful and friendly. Good installation service also.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop
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