Great service and product
The staff in Richmond were very helpful. The product came when expected and is easy to use. The only issue was that they recommended an installer who did a great job. However, the staff said he would charge $X to install, and because the bed was queen size, the installer said the price was $X+25%. I bought the product on sale, and that was a significant bite out of the savings. Overall I would recommend them.
Living up to the shops name with this chair
Everyone who settles into the chair is struck by its comfort, and this is on top of its good looks which is a bonus
I love it, always wanted a lovely bed
It was very easy, because the bed was displayed at the front of the shop. When selecting the the mattress I was shown the one I wanted
The reviewer stated that an incentive was offered for this review
A quality wall bed
Very well engineered and excellent quality wall bed. Gives me more usable floor space in an otherwise small bedroom. Easy to assemble. Staff member very knowledgeable, helpful and friendly. Highly recommend.
- VIC, Richmond
I am so happy with the quality of the furniture and all its affiliated bedding. With ongoing family demands I need more furniture. Why not keep
coming back to something that works? Like .......something that never ages. Like.....a classic to be trusted. Comfort shop and Delivery Team you all rock big time !!
Thank you. Amen
Fantastic chair: Form & Function!
Given that my purchase of a recliner chair was conducted entirely online, it was imperative that I was offered patience, advice & assistance..... and, this was exactly the case. Both the range and quality of products on offer was impressive, and I am most delighted with the new addition to my furniture family.
- VIC, Richmond
624 Mattress in a Box
We ordered the 624 Mattress in a box from the Richmond Store. Service was great over the phone during the pandemic. Mattress was delivered two weeks later and at first I thought I had made a mistake. The delivery guys took it out of the box and it was vacuum sealed down to about three inches. But they whipped it out of it's plastic bag and it began to expand... and expand... and expand.... By the time we went to bed that night it was fully expanded and was like sleeping on a magnificent cloud. A great improvement over our 20yo latex mattre...ss! The mattress is excellent quality, and we have the right amount of softness and support. No problems with odour (there was none) as I've heard some people have with latex mattresses. They should advertise it comes with two pillows and a sheet set, that was a big (nice) surprise. Service was great, delivery and installation was great. Give them both 5 stars.
innovate amazing product coupled with extraordinary advice and fantastic service!
The Comfort representive Ben I spoke with was awesome. Being In Victoria I wasn't able to go into a store as we are locked down! A friend had recommended the king single wall bed as a great space saving solution. Did a little research myself then called. Got great advice with all my options being explained to me. Great product knowledge and asked lots of questions so he could work out what would suit me best. Great service, but most importantly super comfortable bed and mattress. They had a sale so an even bigger bonus. Big shout out to the fantastic Kiwi guy who did the delivery. So efficient polite and careful! The recommended installer also a great guy who is very passionate about the product and very tidy!
A fan for life!
Fantastic space saving wall bed
Store Manager Bella was excellent in running through the various wall bed options and demonstration of the quality Italian Clei Ulisse wall bed.
Importantly Matt at the Sydney office was highly supportive in addressing the delivery and after sale needs during the Melbourne CoVid restrictions.
We are very satisfied with the bed, and are amazed at the simplicity in operating and space saving it has provided.
Great chair & service
I visited The Comfort Shop on the eve of the Level 3 COVID lockdown in Melbourne and bought the Miami recliner chair after trying it out in-store. The delivery arrived without a hitch 2 weeks later as scheduled, and we’re very happy with the chair.
Good product and good service
Very easy to navigate store. Staff very helpful, patient, professional and personable. Delivery was timely as promised and installation by Craig, the recommended trades person, was most efficient. Was advised pillows out of stock and would arrive later. Still waiting, but understand supply chains are subject to interruption in these times and have full confidence they will arrive. Thanks to all involved.
Two for one wall bed and office
Wall bed we purchased is extremely easy operate and so simple to turn into lovely comphy queen bed. Dont have to strip mattress when we put bed away to make it back into office. Its like having two rooms rather than one. Ordered all on line and staff at store extremely helpful and efficient.
Bjork recliner chair, just what I was looking for.
Too often recliner chairs take up a lot of space and are not particularly stylish. It was a delight to find this chair. Not only is it functional (and comfortable) but it also looks great. The staff at the Comfort Shop were helpful and not the least bit pushy.
For a Recliner chair it’s very contemporary
Finding what I wanted was easy.
The colour range from the swatches was very old fashioned and not exciting
I’m a bit worried about the mechanics of the chair however they might be a little stiff
The screw under the right arm rest is missing which means the armrest is loose
Still waiting for the screw and allan key to arrive
I bought the chair from Comfort shop because I didn’t need to assemble it
First class service and product
Helpful, knowledgeable store staff (thanks Bella, and later Matt in Crows Nest), quick/efficient delivery and installation. Our Ulisse Queen Wall Bed looks fantastic, operates like a dream, is really comfortable. Highly recommended - we have it in our visitor's bedroom which has made an under-utilised room useful again.
Found the perfect furniture
Chest of drawers. Great product, that was fully assembled, well priced and looks good. Really happy with the service. Will be back for need side tables and maybe a new need.
Purchased a Ulisse Queen Wall Bed with dining table. Happy with the product, installation, etc.
Unfortunately, after a period, one of the boards developed a crack. Contacted Steve at the Comfort Shop and, after some negotiations (some dispute who was at fault), we agreed to share the cost of the repair with the Comfort Shop paying the major portion.
This review is a result of The comfort Shop sticking to the agreement and resolving the matter has agreed.
One judges a company not only on the product/service that they sell but also on how it resolves customer complaints. The Comfort Shop deserves praise for its effort to resolve our complaint.
FANTASTIC Customer Service by Dianne
Our experience was a delight. Our Customer Service representative was clear in detailing the product and then worked with us to organise delivery to regional Victoria. Every touch point with the business and Dianne were excellent.
This is our second Later recliner chair from the Comfort Shop. Knowing what we had bought before, albeit 4 years ago, we purchased the 2nd over the phone. Bella looked up our history, confirm our previous purchase and came back to us with all our questions answered. Delivery arrived as planned.
Quality product and great service.
The lifter chair is just what was needed, especially as it rotates to allow easy access to both an activity table and a wheelie walker. The recliner suits my husband fine.
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