The Comfort Shop VIC, Richmond
Part of The Comfort Shop 4.9 

The Comfort Shop VIC, Richmond
The Comfort Shop VIC, Richmond

87 reviews

99% · 860%

Return Claim Made · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
Customer Service


87 reviews
LizGreater Melbourne (Inner), VIC
  VIC, Richmond

Great service good product long wait for delivery

I ordered two very comfortable Atlanta chairs which took about a year to arrive. I was served by Vanessa who was totally charming.
They are Sudan red and the deliveries from Brazil were grey. I was offered the grey but decided to wait. Vanessa contacted me and gave me options for delivery. They arrived on time and Vanessa continued to be very charming in her communication.
.The chairs were delivered by two very personable and helpful young men I recommend the Comfort Shop for quality products, and pleasant, competent service Show details ·  1
BandCGreater Melbourne (Inner), VIC
  VIC, Richmond

Fantastic Bed!

Very happy with our bamboo bed we purchased! Looks great, customer service was excellent too.. Show reply
PaulGreater Melbourne (Inner), VIC
  VIC, Richmond

Leather Swivel Chair

Knowledgible sales person. Made sure chair was in stock before order.Broad range of chairs to select. Very happy with my purchase. Show details ·  1
Ross T
Ross TSouth East Queensland, QLD3 posts
  VIC, Richmond

Well built, very comfortable bed!

Service at the Richmond store was very good. Staff were knowledgeable and very helpful.
We bought the Ulisse queen wall bed for our 2nd bedroom.
Bed is great...very comfotable and discreet when not in use.
Our installer Craig was prompt and efficient. Show details ·  1
Product Quality
Customer Service
Nat Donnelly
Nat Donnelly
  VIC, Richmond
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Paul L.
Paul L.2 posts
  VIC, Richmond

Couldn’t be happier !

Recently had 2 wall beds installed , one in the lounge room that other in my daughters bedroom. The quality of the materials / mattress installed is of high standard.
Looks great, creates a lot of space when the beds are folded up into the wall and love the cleverly designed study tables that fold underneath the bed without having to remove any books. Show details ·  1
M of Abbottsford Vic
M of Abbottsford VicGreater Melbourne (Inner), VIC
  Verified VIC, Richmond

The wall bed unit with dining table is perfect for our needs and is easy to operate

The experience with comfort shop has been excellent, communication was timely and friendly throughout all phases of the purchase, The delivery was on time and well managed and the installation was very professional and speedy. All in all a great experience with many thanks to all at the comfort shop in Richmond Show details ·  1
Scott2 posts
  VIC, Richmond

Great service

We purchased one of the Clie fold-up beds. The purchase and delivery process were all very smooth. Show details ·  1
HelenGreater Melbourne (Inner), VIC2 posts
  Verified VIC, Richmond

We love our new wall bed

The store was easy to find and the consultant gave us all the info we needed and demonstrated a wall bed for us. We already knew from the website which bed we wanted. Delivery time was accurate once revised and the recommended installer was great. We love our new wall bed. It's functional, excellent quality, discreet and also fun! The mattress is incredibly comfortable, an unexpected bonus. Show details ·  1
  VIC, Richmond

Comfort at night is everything

So pleased we chose the ‘European Queen Ergo’ bed base and memory foam mattress
Staff were supportive and helpful in every way, would highly recommend. Show reply
  VIC, Richmond

Great products, poor service

Great products, third purchase, but after sale service very poor. Was told item was is stock, then waited 4 months for it to arrive.
The Comfort Shop
The Comfort Shop   DM   

Thank you for your honest feedback, Catherine. Our Managing Director has left a message for you to discuss your experience - he looks forward to hearing from you.

Julian4 posts
  VIC, Richmond


I've dealt with the Comfort Shop several times, they are a pleasure to deal with. Show reply
JanGreater Melbourne (Metropolitan), VIC
  VIC, Richmond

Fold down Bed

The product meet all our needs and was of a very high quality. Show details ·  1
MelGreater Melbourne (Inner), VIC
  VIC, Richmond

Love our new desk wall bed :)

What can I say - incredibly helpful staff, amazing customer service from start to finish. The team kept us informed of the delivery schedule and introduced us to an amazing technician who installed our Wall Bed with ease and a smile! Love the product - work at the desk by day and our guests have enjoyed the bed at night. Thankyou! Show details ·  1
Janverin Barrett
Janverin Barrett
  VIC, Richmond

Great bed - comfortable, easy to use

Very helpful staff and high quality product - solid with the higher legs easier to get in and out and clean underneath! Show reply

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