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The Comfort Shop VIC, Richmond

The Comfort Shop VIC, Richmond

4.8 from 53 reviews

Reviews

4.8

53 reviews
5
(42)
4
(11)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.9 (18)
  • Return Claim MadeYes (0) · No (16)
  • Warranty Claim MadeYes (0) · No (16)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Customer Service
    5.0 (18)
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Darryl Lombard

Darryl LombardVictoria

  • 2 reviews

For a Recliner chair it’s very contemporary

published

Finding what I wanted was easy.
The colour range from the swatches was very old fashioned and not exciting
I’m a bit worried about the mechanics of the chair however they might be a little stiff
The screw under the right arm rest is missing which means the armrest is loose
Still waiting for the screw and allan key to arrive
I bought the chair from Comfort shop because I didn’t need to assemble it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond Victoria
See all answers
2 comments
The Comfort Shop
Customer ServiceThe Comfort Shop
Darryl Lombard
Darryl Lombard

I was told all products were checked before leaving the stores. Perhaps the process of checking needs reviewing. This is not a chair from Fantastic furniture

Fiona R

Fiona RSouthwest, VIC

First class service and product

published

Helpful, knowledgeable store staff (thanks Bella, and later Matt in Crows Nest), quick/efficient delivery and installation. Our Ulisse Queen Wall Bed looks fantastic, operates like a dream, is really comfortable. Highly recommended - we have it in our visitor's bedroom which has made an under-utilised room useful again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Victoria
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Fiona R. The Wall Beds are great, aren't they?! - perfect for creating space and a comfy nights sleep. Thanks so much for your high recommendation & fantastic feedback re our service & delivery & Ulisse Queen Wall Bed - we really appreciate it!

Simon B.

Simon B.Greater Melbourne (Metropolitan), VIC

Found the perfect furniture

published

Chest of drawers. Great product, that was fully assembled, well priced and looks good. Really happy with the service. Will be back for need side tables and maybe a new need.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Simon B. We are glad you found what you were looking for at The Comfort Shop. Thanks for the great feedback and 5 stars - we look forward to seeing you again!

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Sue

Sue

  • 3 reviews

Successful Resolution!!!

published

Purchased a Ulisse Queen Wall Bed with dining table. Happy with the product, installation, etc.

Unfortunately, after a period, one of the boards developed a crack. Contacted Steve at the Comfort Shop and, after some negotiations (some dispute who was at fault), we agreed to share the cost of the repair with the Comfort Shop paying the major portion.

This review is a result of The comfort Shop sticking to the agreement and resolving the matter has agreed.

One judges a company not only on the product/service that they sell but also on how it resolves customer complaints. The Comfort Shop deserves praise for its effort to resolve our complaint.

Customer Service
Product Quality
Store LocationRichmond, Vic
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

FANTASTIC Customer Service by Dianne

published

Our experience was a delight. Our Customer Service representative was clear in detailing the product and then worked with us to organise delivery to regional Victoria. Every touch point with the business and Dianne were excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Vic
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Dana. That's lovely feedback and we will pass that on of course. Thanks for taking the time to write a review and give us 5 stars! We hope to welcome you back to The Comfort Shop.

Deb

DebSouthwest, VIC

Beautiful Chair

published

This is our second Later recliner chair from the Comfort Shop. Knowing what we had bought before, albeit 4 years ago, we purchased the 2nd over the phone. Bella looked up our history, confirm our previous purchase and came back to us with all our questions answered. Delivery arrived as planned.
Quality product and great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Deb. Thanks for coming back to The Comfort Shop - the Lafer Recliner range is comfy & unique. We appreciate the feedback and 5 star review. Enjoy your new Recliner and we hope to see you again!

Marion

MarionGreater Melbourne (Metropolitan), VIC

Lafer chairs.

published

The lifter chair is just what was needed, especially as it rotates to allow easy access to both an activity table and a wheelie walker. The recliner suits my husband fine.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Marion. We are pleased to hear your new Lifter Chair has been beneficial. Thanks for your 5 star feedback!

This is the third time over 18 years that we have purchased Lauffe recliners.

published

The service was excellent from start to finish.We purchased the chairs with no fuss, scheduling in a perfect delivery time and date. The delivery went as planned, the chairs unpacked and checked by two very polite delivery people. If only all transactions were so seamless. Great shop so helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMelnourne
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Mary. What lovely feedback for us to receive - thanks so much for your repeat business over many years - we value our past customers greatly. Enjoy your new Lafer Recliners - and we'll see you again we hope.

Charles

CharlesGreater Melbourne (Metropolitan), VIC

WOW what a comfy bed

published

Excellent website and efficient staff
Free parking on site - just phone that you're coming and they put down a bollard
Great range of beds - we got the Dorsal slat bed - clean and fresh Scandi lines although it is Italian
We bought a slightly bigger European queen size - latex mattress
Pretty light and easy to adjust and manoeuvre
Excellent Italian craftsmanship
Delivery and assembly was included in price
Much better price and product than the big chains or dept stores offer

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond in Victoria
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Charles - wow - thanks so much for your detailed, positive review & 5 stars! We really appreciate the feedback. Enjoy your new Posture Slat Bed Base and Pure Latex Mattress - and we hope to see you again.

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Shirley Stevens

Shirley StevensGreater Melbourne (Inner), VIC

Love this store

published

I spied the product I wanted from the window display. The store had many beautiful items. I love the chair I purchased and it looks great in my room. I would recommend the Comfort Shop to my friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Shirley. We are so glad you spotted your new Recliner in our window! Thanks so much for taking the time to give us your lovely feedback and 5 stars - enjoy your new chair.

Country client

Country clientNortheast, VIC

Great service, excellent communication

published

Impressive product selection. Excellent customer service and communication from staff. Assembly instructions were doable. Allow plenty of time to assemble. Organised delivery to a country town. Less styrene please.
Happy customer

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Country client. Thanks for taking the time to give us your feedback - much appreciated. We're glad you are happy with our products, service and delivery to your town. We hope to welcome you back to The Comfort Shop one day.

know

knowVictoria

  • 3 reviews
  • 1 like

Wow factor

published

This is seriously a Wow piece in our apartment, it’s picture perfect and the quality is truly outstanding, thank you to the staff for making the purchase to installation easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi know - thanks for that really great feedback and 5 star review! - we're so glad you are thrilled with your purchase and installation. We hope to welcome you back to The Comfort Shop.

David L.

David L.Perth, WA

Excellent Bed

published

We were very happy with the store layout and service. The latex mattress and slats support purchased have turned out much better than expected. It’s all very comfortable and it arrived within 2 weeks as expected.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond Victoria
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi David L. Thanks for your review and 5 stars - much appreciated. We're glad you are pleased with your new bed and our service - enjoy your comfy new mattress and bed base.

Brilliant! Love it.

published

The Comfort Shop website is informative with good descriptions and videos. The Richmond shop is well laid out with good use of space that enables one to freely inspect all items.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Simkins. Thanks so much for your 5 star rating and feedback on our website and Richmond showroom - good to hear!

Renee D

Renee DSouthwest, VIC

  • 2 reviews

Great to shop with so helpful

published

The helpful people at the Richmond store eased us through all our options and were so very accommodating. Will definitely be buying from here in the future. The latex mattress we bought is so comfortable, everything I had hoped for.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Victoria
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello Renee D. Thanks for your kind feedback and 5 star review - the team at our Richmond showroom appreciate it very much. We are sure you will enjoy your new Latex Mattress for many years to come - we look forward to seeing you again one day.

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Kirsty

KirstyCentral Highlands and Goldfields, VIC

Chair

published

I was able to view the chair at my friends, so all my dealings were over the phone. Was very satisfied with the purchase and the ongoing updates as to the delivery time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDidn’t visit all over the phone
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Kirsty. It's great when a friend can recommend a product, isn't it. Thanks for your feedback and 5 star review - much appreciated.

Kerry A

Kerry AGreater Melbourne (Inner), VIC

Fabulous service

published

We were looking for a wall bed for our guest room/ study and you were recommended by our interior designer. Appreciated being able to delay delivery until room was ready... many months later.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
2 comments
Kerry A
Kerry A

The company installer, Craig was wonderful too. Very efficient, friendly and neat and tidy with all the packaging.

The Comfort Shop
Customer Service O.The Comfort Shop

Hi Kerry A. Glad you're happy with your new Wall Bed - so many Interior Designers love them too! Happy to help out re holding stock too. We hope to see you back at The Comfort Shop.

Ron

RonGreater Melbourne (Metropolitan), VIC

Review of Bed and mattress

published

Since purchasing and using our Ergo Electric Adjustable Base & Contour Visco Elastic Mattress we have both been sleeping a full nights sleep for the first time since many months. The staff at The Comfort Shop have been exemplary to deal with and we highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThe Comfort Shop Richmond Victoria
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Ron. Thanks so much for the 5 star review - we are so pleased to hear you're both getting a great night's sleep! We will pass on your feedback to the staff also. We really do appreciate you taking the time to write a review. Yours in comfort....

Good service and product...delivery/installation rushed

published

I came across the Comfort Shop in Richmond and checked out their bed/mattress range which ticked all my boxes in relation to comfort, quality, and simple style. Bought the ergo bed, latex mattress and headboard and am really pleased with the product. The store provided good sales service and communication regarding delivery.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop
Kit

KitGreater Melbourne (Inner), VIC

  • 2 reviews

Very comfortable

published

Good display of all available products in the category we were looking for which made our selection easier. Competitive prices.

1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Kit, thank you for taking the time to write a review and for giving us 5-stars! We're glad you were happy with the range of products and our competitive pricing. Thank you for your business and enjoy your new Comfort Shop products.

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