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The Comfort Shop VIC, Richmond

The Comfort Shop VIC, Richmond

4.8 from 66 reviews · View Statistics

Reviews

4.8

66 reviews
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.9 (30)
  • Return Claim MadeYes (0) · No (27)
  • Warranty Claim MadeYes (1) · No (27)
  • Product Appearance As advertised (25) · Not as advertised (1)
  • Customer Service
    4.9 (30)
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MissElf

MissElfGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Great service and product

published

The staff in Richmond were very helpful. The product came when expected and is easy to use. The only issue was that they recommended an installer who did a great job. However, the staff said he would charge $X to install, and because the bed was queen size, the installer said the price was $X+25%. I bought the product on sale, and that was a significant bite out of the savings. Overall I would recommend them.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello MissElf. Thanks for the lovely feedback re our customer service, product & delivery. Sounds like you have a new Wall Bed from Clei Italia - they are amazing. Thanks for the recommendation and we hope to see you again.

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Nick

Nick Greater Melbourne (Metropolitan), VIC

Living up to the shops name with this chair

published

Everyone who settles into the chair is struck by its comfort, and this is on top of its good looks which is a bonus

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Nick. Great to hear you are enjoying your comfy new Recliner Chair - thanks for the 5 star review. We hope to welcome you back to The Comfort Shop.

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I love it, always wanted a lovely bed

published

It was very easy, because the bed was displayed at the front of the shop. When selecting the the mattress I was shown the one I wanted

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Beautiful Bed. Great to hear! - we're so pleased you love your new Comfort Shop bed surround & mattress. Thanks for the 5 star review!

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The reviewer stated that an incentive was offered for this review

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John

John

  • 2 reviews

A quality wall bed

published

Very well engineered and excellent quality wall bed. Gives me more usable floor space in an otherwise small bedroom. Easy to assemble. Staff member very knowledgeable, helpful and friendly. Highly recommend.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi John. Good to hear you are happy with your new CLEI Wall Bed - they offer great space saving solutions! Thanks for your 5 star feedback on our products & customer service.

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simply perfect

published

I am so happy with the quality of the furniture and all its affiliated bedding. With ongoing family demands I need more furniture. Why not keep
coming back to something that works? Like .......something that never ages. Like.....a classic to be trusted. Comfort shop and Delivery Team you all rock big time !!
Thank you. Amen

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Susan. We love to hear that! - thanks so much for your great 5 star feedback - we really appreciate your repeat business and are so excited to be told we "all rock big time!". We look forward to welcoming you back to The Comfort Shop again.

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Rick R.

Rick R.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Fantastic chair: Form & Function!

published

Given that my purchase of a recliner chair was conducted entirely online, it was imperative that I was offered patience, advice & assistance..... and, this was exactly the case. Both the range and quality of products on offer was impressive, and I am most delighted with the new addition to my furniture family.

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2 comments
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Rick. We are so pleased you are enjoying your comfy new Recliner Chair. Thanks for your 5 star feedback re our customer service & product range - we do appreciate it. We hope to welcome you back to The Comfort Shop one day.

Rick R.
Rick R.

You’re very welcome. See you next time.

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Shari

ShariGreater Melbourne (Outer), VIC

624 Mattress in a Box

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Jacqui

JacquiGreater Melbourne (Inner), VIC

innovate amazing product coupled with extraordinary advice and fantastic service!

published

The Comfort representive Ben I spoke with was awesome. Being In Victoria I wasn't able to go into a store as we are locked down! A friend had recommended the king single wall bed as a great space saving solution. Did a little research myself then called. Got great advice with all my options being explained to me. Great product knowledge and asked lots of questions so he could work out what would suit me best. Great service, but most importantly super comfortable bed and mattress. They had a sale so an even bigger bonus. Big shout out to the fantastic Kiwi guy who did the delivery. So efficient polite and careful! The recommended installer also a great guy who is very passionate about the product and very tidy!
A fan for life!

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Jacqui - what a great review! - thanks so much for such detailed feedback re our products & service - it is genuinely appreciated by all! Enjoy your new Wall Bed. And we look forward to welcoming you back to The Comfort Shop one day.

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Charles

CharlesGreater Melbourne (Inner), VIC

Fantastic space saving wall bed

published

Store Manager Bella was excellent in running through the various wall bed options and demonstration of the quality Italian Clei Ulisse wall bed.
Importantly Matt at the Sydney office was highly supportive in addressing the delivery and after sale needs during the Melbourne CoVid restrictions.
We are very satisfied with the bed, and are amazed at the simplicity in operating and space saving it has provided.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Charles. We're so pleased you are enjoying your amazing new Clei Italia Wall Bed - they offer fantastic space saving solutions! Thanks for the 5 star feedback re our customer service too - much appreciated. We hope to see you again.

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Margaret M

Margaret MGreater Melbourne (Inner), VIC

Great chair & service

published

I visited The Comfort Shop on the eve of the Level 3 COVID lockdown in Melbourne and bought the Miami recliner chair after trying it out in-store. The delivery arrived without a hitch 2 weeks later as scheduled, and we’re very happy with the chair.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Margaret M. We're glad you're happy with our showroom & delivery service - enjoy your lovely new Miami Recliner Chair!

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Good product and good service

published

Very easy to navigate store. Staff very helpful, patient, professional and personable. Delivery was timely as promised and installation by Craig, the recommended trades person, was most efficient. Was advised pillows out of stock and would arrive later. Still waiting, but understand supply chains are subject to interruption in these times and have full confidence they will arrive. Thanks to all involved.

Incentivised ReviewNo
Product AppearanceAs advertised
Store LocationRichmondm vic
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Nfp. Thanks so much for your great 5 star feedback - much appreciated. Rest assured your pillows will be arriving soon from Italy and we will be in touch. We hope to welcome you back to The Comfort Shop.

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Geoff

GeoffSouthwest, VIC

Two for one wall bed and office

published

Wall bed we purchased is extremely easy operate and so simple to turn into lovely comphy queen bed. Dont have to strip mattress when we put bed away to make it back into office. Its like having two rooms rather than one. Ordered all on line and staff at store extremely helpful and efficient.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Geoff. The Wall Beds by Clei Italia certainly double the use of a room - great space saving! Thanks for your 5 star feedback - enjoy your new Wall Bed and we hope to see you again.

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Robert

RobertMelbourne

  • 2 reviews

Bjork recliner chair, just what I was looking for.

published

Too often recliner chairs take up a lot of space and are not particularly stylish. It was a delight to find this chair. Not only is it functional (and comfortable) but it also looks great. The staff at the Comfort Shop were helpful and not the least bit pushy.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Robert. We agree - the Lafer Recliners are slimline & contemporary in design - a very popular Recliner range. Thanks for your kind feedback re our service and the 5 stars too! Enjoy your new Recliner.

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Darryl Lombard

Darryl LombardVictoria

  • 2 reviews

For a Recliner chair it’s very contemporary

published

Finding what I wanted was easy.
The colour range from the swatches was very old fashioned and not exciting
I’m a bit worried about the mechanics of the chair however they might be a little stiff
The screw under the right arm rest is missing which means the armrest is loose
Still waiting for the screw and allan key to arrive
I bought the chair from Comfort shop because I didn’t need to assemble it

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The Comfort Shop
Customer ServiceThe Comfort Shop
Darryl Lombard
Darryl Lombard

I was told all products were checked before leaving the stores. Perhaps the process of checking needs reviewing. This is not a chair from Fantastic furniture

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Fiona R

Fiona RSouthwest, VIC

First class service and product

published

Helpful, knowledgeable store staff (thanks Bella, and later Matt in Crows Nest), quick/efficient delivery and installation. Our Ulisse Queen Wall Bed looks fantastic, operates like a dream, is really comfortable. Highly recommended - we have it in our visitor's bedroom which has made an under-utilised room useful again.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Fiona R. The Wall Beds are great, aren't they?! - perfect for creating space and a comfy nights sleep. Thanks so much for your high recommendation & fantastic feedback re our service & delivery & Ulisse Queen Wall Bed - we really appreciate it!

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Simon B.

Simon B.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Found the perfect furniture

published

Chest of drawers. Great product, that was fully assembled, well priced and looks good. Really happy with the service. Will be back for need side tables and maybe a new need.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Simon B. We are glad you found what you were looking for at The Comfort Shop. Thanks for the great feedback and 5 stars - we look forward to seeing you again!

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Sue

Sue

  • 3 reviews

Successful Resolution!!!

published

Purchased a Ulisse Queen Wall Bed with dining table. Happy with the product, installation, etc.

Unfortunately, after a period, one of the boards developed a crack. Contacted Steve at the Comfort Shop and, after some negotiations (some dispute who was at fault), we agreed to share the cost of the repair with the Comfort Shop paying the major portion.

This review is a result of The comfort Shop sticking to the agreement and resolving the matter has agreed.

One judges a company not only on the product/service that they sell but also on how it resolves customer complaints. The Comfort Shop deserves praise for its effort to resolve our complaint.

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The Comfort Shop
Customer ServiceThe Comfort Shop
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FANTASTIC Customer Service by Dianne

published

Our experience was a delight. Our Customer Service representative was clear in detailing the product and then worked with us to organise delivery to regional Victoria. Every touch point with the business and Dianne were excellent.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Dana. That's lovely feedback and we will pass that on of course. Thanks for taking the time to write a review and give us 5 stars! We hope to welcome you back to The Comfort Shop.

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Deb

DebSouthwest, VIC

Beautiful Chair

published

This is our second Later recliner chair from the Comfort Shop. Knowing what we had bought before, albeit 4 years ago, we purchased the 2nd over the phone. Bella looked up our history, confirm our previous purchase and came back to us with all our questions answered. Delivery arrived as planned.
Quality product and great service.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Deb. Thanks for coming back to The Comfort Shop - the Lafer Recliner range is comfy & unique. We appreciate the feedback and 5 star review. Enjoy your new Recliner and we hope to see you again!

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Marion

MarionGreater Melbourne (Metropolitan), VIC

Lafer chairs.

published

The lifter chair is just what was needed, especially as it rotates to allow easy access to both an activity table and a wheelie walker. The recliner suits my husband fine.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Marion. We are pleased to hear your new Lifter Chair has been beneficial. Thanks for your 5 star feedback!

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Type of Furniture OfferedBedroom, Living and Mattresses
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