For a Recliner chair it’s very contemporary
Finding what I wanted was easy.
The colour range from the swatches was very old fashioned and not exciting
I’m a bit worried about the mechanics of the chair however they might be a little stiff
The screw under the right arm rest is missing which means the armrest is loose
Still waiting for the screw and allan key to arrive
I bought the chair from Comfort shop because I didn’t need to assemble it
First class service and product
Helpful, knowledgeable store staff (thanks Bella, and later Matt in Crows Nest), quick/efficient delivery and installation. Our Ulisse Queen Wall Bed looks fantastic, operates like a dream, is really comfortable. Highly recommended - we have it in our visitor's bedroom which has made an under-utilised room useful again.
Found the perfect furniture
Chest of drawers. Great product, that was fully assembled, well priced and looks good. Really happy with the service. Will be back for need side tables and maybe a new need.
Purchased a Ulisse Queen Wall Bed with dining table. Happy with the product, installation, etc.
Unfortunately, after a period, one of the boards developed a crack. Contacted Steve at the Comfort Shop and, after some negotiations (some dispute who was at fault), we agreed to share the cost of the repair with the Comfort Shop paying the major portion.
This review is a result of The comfort Shop sticking to the agreement and resolving the matter has agreed.
One judges a company not only on the product/service that they sell but also on how it resolves customer complaints. The Comfort Shop deserves praise for its effort to resolve our complaint.
FANTASTIC Customer Service by Dianne
Our experience was a delight. Our Customer Service representative was clear in detailing the product and then worked with us to organise delivery to regional Victoria. Every touch point with the business and Dianne were excellent.
This is our second Later recliner chair from the Comfort Shop. Knowing what we had bought before, albeit 4 years ago, we purchased the 2nd over the phone. Bella looked up our history, confirm our previous purchase and came back to us with all our questions answered. Delivery arrived as planned.
Quality product and great service.
The lifter chair is just what was needed, especially as it rotates to allow easy access to both an activity table and a wheelie walker. The recliner suits my husband fine.
This is the third time over 18 years that we have purchased Lauffe recliners.
The service was excellent from start to finish.We purchased the chairs with no fuss, scheduling in a perfect delivery time and date. The delivery went as planned, the chairs unpacked and checked by two very polite delivery people. If only all transactions were so seamless. Great shop so helpful.
WOW what a comfy bed
Excellent website and efficient staff
Free parking on site - just phone that you're coming and they put down a bollard
Great range of beds - we got the Dorsal slat bed - clean and fresh Scandi lines although it is Italian
We bought a slightly bigger European queen size - latex mattress
Pretty light and easy to adjust and manoeuvre
Excellent Italian craftsmanship
Delivery and assembly was included in price
Much better price and product than the big chains or dept stores offer
Love this store
I spied the product I wanted from the window display. The store had many beautiful items. I love the chair I purchased and it looks great in my room. I would recommend the Comfort Shop to my friends.
Great service, excellent communication
Impressive product selection. Excellent customer service and communication from staff. Assembly instructions were doable. Allow plenty of time to assemble. Organised delivery to a country town. Less styrene please.
This is seriously a Wow piece in our apartment, it’s picture perfect and the quality is truly outstanding, thank you to the staff for making the purchase to installation easy.
We were very happy with the store layout and service. The latex mattress and slats support purchased have turned out much better than expected. It’s all very comfortable and it arrived within 2 weeks as expected.
Brilliant! Love it.
The Comfort Shop website is informative with good descriptions and videos. The Richmond shop is well laid out with good use of space that enables one to freely inspect all items.
Great to shop with so helpful
The helpful people at the Richmond store eased us through all our options and were so very accommodating. Will definitely be buying from here in the future. The latex mattress we bought is so comfortable, everything I had hoped for.
I was able to view the chair at my friends, so all my dealings were over the phone. Was very satisfied with the purchase and the ongoing updates as to the delivery time.
We were looking for a wall bed for our guest room/ study and you were recommended by our interior designer. Appreciated being able to delay delivery until room was ready... many months later.
Review of Bed and mattress
Since purchasing and using our Ergo Electric Adjustable Base & Contour Visco Elastic Mattress we have both been sleeping a full nights sleep for the first time since many months. The staff at The Comfort Shop have been exemplary to deal with and we highly recommend them.
Good service and product...delivery/installation rushed
I came across the Comfort Shop in Richmond and checked out their bed/mattress range which ticked all my boxes in relation to comfort, quality, and simple style. Bought the ergo bed, latex mattress and headboard and am really pleased with the product. The store provided good sales service and communication regarding delivery.
Good display of all available products in the category we were looking for which made our selection easier. Competitive prices.
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