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8 questions from our users

Jane

Janeasked

The Comfort Shop

I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you

Sue NSW

Sue NSWasked

The Comfort Shop

My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.

Jahaira

Jahairaasked

The Comfort Shop

I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Jahaira, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.

Bamagirl

Bamagirlasked

The Comfort Shop

Yes I placed an order on January 6th got an email saying that my order was on its way that y'all would send me a tracking number my order number is 11166 I have tried to reach out to the email several times have not got another email or heard anything haven't even received my product I am very dissatisfied at the moment could somebody please get back with me to fix the issue thank you

2 answers
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Bamagirl, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.

Bamagirl
Bamagirl

Yes I apologize for the confusion...

Nick M

Nick Masked

The Comfort Shop

I have order a pack n play and haven't gotten it or a conformation that it is being delivered. My name is Nick Miller and you can contact me @ [email removed] Any help?

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Nick M, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.

Tori

Toriasked

The Comfort Shop

I was looking at the electric chair recliner is it really $13.00 i see some things i like that are cheap was just wondering us it legit before i order

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Tori, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.

Shareeda

Shareedaasked

The Comfort Shop

I just placed the order for a corner computer desk how do I know this is real none of your review say anything about the prices being so low

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Shareeda, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell computer desks. Thank you.

Donfitz

Donfitzasked

The Comfort Shop

I have had spinal surgery and need a leather reclining chair with outstanding spinal support. Which chair would you recommend?

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Donfitz, thank you for your question. There are many chairs in our range that offer outstanding spinal support. A personal favourite is the Olivia Recliner Chair which is featured on our website. Hopefully you're able to visit or call one of our showrooms for more guidance. Have a great day!

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