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Reviews

4.9

154 reviews
3
(0)
2
(0)
1
(0)
  • Product Quality
    5.0 (148)
  • Return Claim MadeYes (0) · No (151)
  • Warranty Claim MadeYes (2) · No (149)
  • Product Appearance As advertised (154) · Not as advertised
  • Customer Service
    5.0 (143)
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JoM

JoMIllawarra, NSW

THE MOST COMFORTABLE bed!!!

published

The latex mattress is soooo comfortable!
We bought a king single which is a great size.
Event though we bought online, The staff were very very helpful and accommodating.
Our order was delayed because of problems with stock coming from Italy, but the staff were able to help me out.
Delivery was on time and NO FUSS!
We bought from The Comfort Shop because we had bought a latex mattress and bed base from them 6 years ago and that bed is still wonderful ... soooo comfortable.
THANKYOU!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park NSW
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Jo. Great to hear you are loving your new pure latex mattress from The Comfort Shop. Thanks for the fantastic 5 star review and for coming back to see us. We hope to welcome you back again one day!

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Nick

Nick Greater Melbourne (Metropolitan), VIC

Living up to the shops name with this chair

published

Everyone who settles into the chair is struck by its comfort, and this is on top of its good looks which is a bonus

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Nick. Great to hear you are enjoying your comfy new Recliner Chair - thanks for the 5 star review. We hope to welcome you back to The Comfort Shop.

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Craig Loudon

Craig LoudonSydney, NSW

  • 2 reviews

Very professional, customer orientated service

published

Very professional, customer orientated service, they were understanding from the start to the finish. They were focused on our needs as the customer which is what you want, plus the beds are super comfortable, kids are delighted and sleeping soundly. Sydney NSW

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park NSW
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Craig. What fantastic feedback - thanks for taking the time to give us your 5 star review - much appreciated. Enjoy your new beds and we hope to welcome you back to The Comfort Shop.

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Sweat Dreams

published

I went to the Comfort Shop for one of their beds recently. I found the entire process enjoyable. The staff at the Crows Nest outlet where extremely helpful. Although there were delays in delivery due to adverse shipping as a result of COVID, i was fully informed throughout the entire process by very friendly staff. Once delivered the product is amazing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Luke. Thanks for the great feedback, we are glad you're enjoying your new bed from The Comfort Shop. We hope to see you again.

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Joanne

Joanne

  • 2 reviews

Wish I had bought this sooner

published

I purchased a reclining armchair which Im very happy with. The staff were very helpful in store, delivery was on schedule and communication re estimated delivery times was good

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley Qld
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Joanne. Well at least you have your comfy new Recliner now! Thanks for your 5 star feedback on our products, service & delivery. We hope to see you again.

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Trudy

TrudySydney, NSW

Atlanta Recliner and Footstool

published

Stylish and very comfortable recliner and footstool purchased without fuss. Good range of recliners to choose from and staff very helpful. Delivery was as promised and on time. Would definitely buy from the store again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest, NSW
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Trudy. What a lovely all-round review - great to hear you're pleased with your new Atlanta Recliner + Footstool - as well as our customer & delivery service. We look forward to seeing you again.

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Very Annoyed

Very AnnoyedSydney, NSW

  • 3 reviews
  • 3 likes

Excellent Customer Service, hassle free shopping

published

Staff were excellent with our enquiries, and very patient with us. Installation was a breeze and all rubbish taken away. Couldn't have been easier.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Next
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Very Annoyed. Thanks for that great 5 star feedback re our customer service & delivery service - much appreciated. We hope to see you again.

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Juzzy

JuzzySydney, NSW

Circe wall bed and sofa

published

Staff were informed and friendly, not at all pushy. The product is outstanding. The store were helpful with sending extra instructions for assembly, as our carpenter put together for us. We went back a few times before we decided, staff were understanding and really helpful.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park Supa Centre
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Juzzy. We are sure you will enjoy your new Circe Queen Wall Bed + Sofa - they are amazing! Thanks so much for taking the time to give us this fantastic review - much appreciated! We hope to see you again.

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Lisa M.

Lisa M.Sydney, NSW

Awesome !

published

Store layout was wonderful, staff VERY helpful and no trouble to work out the best product for my needs. Extraordinarily happy with my recliner. Delivery was perfect !
Thanks again !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Lisa. We're so pleased you're enjoying your new Recliner! Thanks for the great 5 star feedback. We hope to see you again.

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Excellent Service and advice

published

The service and advice from Mark at the Crows Nest Shop was excellent. Very happy with the Base we bought(we had the Mattress but not the original Base)amazing at the different it made. So comfortable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Louise. Thanks so much for your 5 star feedback re our customer service & range of Bed Bases. We hope to see you again.

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Sandi Zim

Sandi ZimSydney, NSW

Fantastic Product

published

Extremely easy to navigate store
Great product choice
Cube bed
Brilliant, multi useful ,comfortable product.
Quality fantastic
Have recommended to others
Best investment after the Hideaway Bad

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park Sydney
2 comments
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Sandi. Thanks for your great feedback & for coming back to The Comfort Shop. The Cube Bed is a very neat, space saving single bed + ottoman. We look forward to seeing you again.

Sandi Zim
Sandi Zim

Thanks so happy with this product
Sandi

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Fantastic product & fantastic service

published

I knew the high quality of the product because I was part of the business when it started in 1998.
Before & after sales service was great & cannot recommend the products enough.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park NSW
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Tony. That's a great recommendation - thanks for your 5 star feedback on our products & customer service - much appreciated.

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John

John

  • 2 reviews

A quality wall bed

published

Very well engineered and excellent quality wall bed. Gives me more usable floor space in an otherwise small bedroom. Easy to assemble. Staff member very knowledgeable, helpful and friendly. Highly recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond Comfort Shop
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi John. Good to hear you are happy with your new CLEI Wall Bed - they offer great space saving solutions! Thanks for your 5 star feedback on our products & customer service.

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Paola

Paola Sydney, NSW

Excellent service and range of high quality products

published

The service offered by the Comfort Shop in Crows Nest is excellent. In particular, David Manfredi proved to be of great help for a better understanding of the full range of high quality products that the shop offers. All personnel in general was courteous and available.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Paola. That is kind of you to take the time to leave such a lovely 5 star review on both our service & product range. We will of course pass this feedback on. We hope to welcome you back to The Comfort Shop soon.

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Alexander Craig M.

Alexander Craig M.Sydney, NSW

  • 2 reviews

We have purchased 3 cube beds

published

First class service from The Comfort Shop. Covid shipping delays presented some challenges for our latest cube bed order. However, Matt and David kept us 'in the picture' with communications of an unusually high standard. We could not fault the service. Product is well known to us as very good quality and design. We believe that the cube bed originates from Italy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationComfort Shop Crows Nest
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Alexander. Thanks for the 5 star review on our customer service & products! Much appreciated. Enjoy your clever new Cube Beds and we look forward to welcoming you back to The Comfort Shop.

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Eons

EonsIllawarra, NSW

  • 2 reviews

Superb

published

We purchased the bed and mattress by calling The Comfort Shop as we live on the south coast and we had checked it out on the website. We knew exactly what we wanted as we had purchased the previous one in 2012 and found it the most comfortable bed ever. The customer service was good and the goods were delivered as soon as available.
We had someone assemble the bed for us. The bed looks good and is divine to sleep in.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationdid transaction by phone to Moore Park NSW
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Eons. Thanks for that great review! - we can't ask for more than "the most comfortable bed ever" - we're glad your second bed from The Comfort Shop looks great + lovely to sleep in. We look forward to welcoming you back one day.

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Liane N.

Liane N.Sydney, NSW

  • 2 reviews

Love my LGM.

published

I purchased a LGM bed back in 2019 from the Moore Park team loved it so much I purchased another in 2020. Great service and great product

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Liane. The LGM Queen Wall Bed is amazing - thanks so much for coming back to purchase a second one! We appreciate the 5 star feedback re our products & customer service.

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Gift to my pain levels

published

The staff at the Fortitude Valley were extremely helpful with information about our purchase, providing relevant factual information and describing the product in a helpful way to us. We settled on the softest mattress available (Sports Latex Queen Mattress) in order to help alleviate the pain I experience sleeping due to my arthritis, and my sleep quality has improved many fold since. The mattress is soft, giving under my pressure points and yet supportive overall - we both wake refreshed. Delivery was prompt, and service thoughtful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley, QLD
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Alain. We are so pleased to hear the beautiful Sports Latex mattress has been such a success! Thank you for your 5 star review on our service too - much appreciated. We are sure you will enjoy your new bed for many years to come!

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Sophie

Sophie Sydney, NSW

Perfect recliner chair and footstool - comfortable and sleek looking

published

Was looking for a really comfortable recliner chair/footstool combo but one that was sleek looking and not bulky and found it at the comfort shop. Delivery was delayed because of COVID but the staff at Moore park kept me informed which was great. Delivered already assembled which was brilliant. Nothing to do other than enjoy it . Only 1 problem...can’t get my kids off it so am thinking of getting a second one. Would definitely recommend.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore park
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Sophie. That is lovely to hear - we're glad you are so pleased with your new Miami Recliner Chair - and yes, we look forward to seeing you soon for the second one! We really appreciate your 5 star feedback.

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Dana Jaeger-Lund

Dana Jaeger-LundSydney, NSW

  • 2 reviews
  • 6 likes

Fantastic service!! Best lounge ever!!

published

We love our stressless leather lounge!
It's the most comfortable lounge ever.
Was expensive but worth every cent and the wait due to covid as its made in USA!
Highly recommend them!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore Park
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Dana. Great to hear you are loving your new Recliner Lounges by BenchMaster. Thanks for the 5 star feedback and we look forward to welcoming you back to The Comfort Shop soon.

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Questions & Answers

Carmel Martin

Carmel Martinasked

The Comfort Shop

Do you sell ergonomic bar stools?

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Carmel. Sorry - we don't sell bar stools - but if we can ever assist with a comfy Recliner Chair, please let us know!

Hazel Torres

Hazel Torresasked

The Comfort Shop

I have a cocoon comfort Group bed, my question is I have the name cocoon placed at the foot of the bed. does it matter if brand name is at head or foot of bed

2 answers
Dana Jaeger-Lund
Dana Jaeger-Lund

Its not from the Comfort shop

The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Hazel. Thanks for your enquiry, however we don't stock that brand. Hopefully you will have found where you purchased this from. We look forward to welcoming you to our showrooms if we can assist with a comfy new bed or recliner in the future perhaps.

Pamela

Pamelaasked

NSW, Crows Nest

Looking for a comfortable 2-3 setter lounge for a small flat

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Pamela - we stock the compact Boston Recliner Lounge in 2 Seat or 3 Seat options - with foot stools optional. You can test these at our Crows Nest showroom plus see the colour options too. We are @ 168 Willoughby Road Crows Nest. Please call us with any questions - 9438 4422. thanks, The Comfort Shop Team.

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Living and MattressesBedroom, Living and MattressesBedroom, Living and MattressesBedroom, Living and Mattresses
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