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Reviews

4.8

346 reviews
5
(305)
4
(36)
3
(0)
2
(2)
1
(3)
  • Product Quality
    4.9 (105)
  • Return Claim MadeYes (0) · No (109)
  • Warranty Claim MadeYes (2) · No (107)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Customer Service
    5.0 (100)
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Reviewer Photos & Videos

Sarah-Jane

Sarah-JaneSouth East Queensland, QLD

Love my chair

published

I knew which chair I wanted before going to the show room.
I am very happy with my choice it is everything in comfort that I expected.
My experience in the show room was very friendly and positive. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Sarah-Jane. Great to hear you're happy with your new Recliner Chair - thanks for the 5 star review - we're pleased you enjoyed our showroom service too!

Leo

LeoSydney, NSW

Great Service

published

Not only a really comfortable chair but a great in shop experience...the assistant( Ben Cavanagh) was knowledgeable and helpful without being pushy and gave us as much time as we needed to make up our mind!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Leo. Thanks so much for your feedback and 5 stars! - we're glad to hear you're very happy with your new Recliner Chair & our service. Enjoy!

Annie D.

Annie D.

  • 2 reviews

Excellence in quality and customer service

published

The Comfort Shop at Crows Nest have provided 3 x Wall Beds to our family over the past few years. Their customer service has been exceptional at all times and our Wall Beds have been the best investment in our homes, providing guest and family bedding that is extremely comfortable. I fully recommend this company and their Wall Beds - every home should have one.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Annie. Thanks so much for your lovely feedback and 5 stars! We agree - the Wall Beds are a great investment in space and comfort. Thanks so much for coming back to The Comfort Shop. We look forward to seeing you again.

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Love me new replacement mattress

published

Bought my first mattress from The Comfort Shop around 12 years ago happy to go back and replace in 2019. Good staff, good service, suspect I will be back again in around 2032.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Kathryn. Ha - we look forward to helping you in 2032! Thanks so much for coming back to The Comfort Shop and for the 5 star feedback - we do value our past customers. Enjoy your new mattress.

MemyselfandI

MemyselfandIGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Well designed and very comfortable.

published

The Comfort Shop in Crows Nest, NSW was easy to find and parking was not an issue as there is a carpark within a short walking distance to the shop. The range of products in the shop was comprehensive and well displayed. The staff were very helpful, respectful and were able to answer all our queries. I bought a Boston recliner and Telemaco King Single wall bed and latex mattress. Both are well designed, constructed and very comfortable.
The wall bed was installed by a technician who completed the installation promptly.
The Comfort Shop is highly recommended for its quality product, sales and after sales service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest, NSW
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

LOVE IT!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThe Comfort Shop Moore Park Supa Centa
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Mary Ann. Thanks for your positive feedback re our showroom service and product range - we're sure you will get a lot use from your new Wall Bed for many years to come. We hope to welcome you back one day.

Marian

MarianSydney, NSW

  • 2 reviews

Thanks Patrick, I am now reclining in the best chair in the universe.

published

We were on our way to a different store when The Comfort Shops terrific display caught our eye. When I sat on the black leather chair I knew it was the one for me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLafer recliner
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Marian. Great news - we're thrilled you are happy with your new Recliner! Thanks for the feedback and 5 stars!

Traveler

Traveler

  • 2 reviews

Excellent services

published

Having bought a bed from The Comfort shop few years ago, received no pressure service and top quality product. This time when I needed a comfort chair, The comfort Shop was my first place to visit. As expected, both service and the product are excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Traveler. Thanks for coming back to The Comfort Shop - we are sure you will enjoy your new Recliner as much as your Bed! Thanks for the kind feedback and 5 stars!

Christine

Christine

  • 2 reviews

Happy with online purchase and delivery

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOnline store
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
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Annette

AnnetteSydney, NSW

Wall Bed - best investment ever!

published

Staff at Crows Nest were fabulous and very efficient.
The mattress was delayed but then it was delivered to me free.
Great service and fabulous product - although I dont like being told that my review has to have 30 words!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Annette. The Wall Beds are certainly a great investment for creating space! - thanks so much for your feedback and 5 stars (and your 30+ words of course). See you again we hope.

Guy

GuyHunter Region, NSW

  • 2 reviews

Marvelous comfort, superb customer service

published

Could not be happier. We bought an Italian designed manually adjustable bed with a latex mattress and that proved to be one of our best decisions. We live 170km from the shop, so we had to buy online and found the help provided outstanding: great advice from Brad, amazingly speedy delivery organized by Samantha.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBought online from the Sydney shop
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Guy. Wow - thanks for that fantastic feedback - we are so glad you're really happy with your new Pure Latex Mattress and our customer service and delivery! - we will pass this 5 star feedback on!

Lels

LelsSydney, NSW

  • 2 reviews

Great Product great service

published

I had researched online before arriving at store. Store Manager knew his products well and gave friendly informed service. I was not rushed into making my final choice and ultimately made the right choice of recliner. Happy shopping experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Lels. Thanks so much for your feedback and 5 stars! - we can't ask for more than "great product great service" - enjoy your lovely new Recliner.

Deborah

DeborahSydney, NSW

  • 2 reviews

Excellent Customer Service

published

I purchased the Hypnos and a recliner, done online as I couldn't get to the store. I emailed before moving and David was wonderful with quick replies. He organised a quick delivery as he knew I was taking very little to the retirement village. Matt was also very helpful with colors. The delivery guys showed me how they worked. It was lovely not having to unpack and assemble like most places. Ty David and Matt, my bed is nice and comfy and exceptional quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationI think Crows Nest, wherever David and Matt are
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Deborah. Wow - thanks so much for your wonderful and detailed review! - the Crows Nest team are thrilled to hear your comments. Enjoy your new Hypnos Sofa Bed and Recliner! - lots of comfort there.

Simply Great Service

published

I was looking for a double wall bed. The store manager explained all the different styles available and talked me through them. It was easy to make a decision thereafter. The guys who came to set the bed up were quick, efficient, polite and very professional. Altogether it has been a very pleasant experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Michael. We pride ourselves on our service - so it is great to receive your feedback and 5 stars! - much appreciated. Enjoy your new double Wall Bed.

Excellent quality beds, sales staff and delivery.

published

The Malvern store was excellent. Sales staff knowledgeable and bed quality excellent. The delivery guys were very good too. Overall a good experience. We went to many other shops selling beds but always came back to the Malvern Store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalvern
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Steve. Thanks for your feedback and 5 star review - much appreciated -we hope to welcome you back to The Comfort Shop again one day.

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David

DavidSydney, NSW

Great service and great product

published

From the moment we walked into the store we had the full and undivided attention of Brad Daley the store manager. He was able to ask the right questions and point out the benefits of the various bed and mattress options. Brad was able to schedule a delivery date that met our needs and the delivery crew arrived on time.
We had one minor incident where the delivery truck accidentally damaged a neighbours fence gate assembly due to the narrow street, however Brad was able to follow this up and has put in place a repair schedule.

We are pleased with the bed / mattress and side tables and would recommend this product to others. Overall, well done.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi David. Thanks so much for your detailed review and 5 stars! We will pass this great feedback onto Brad and the Moore Park Supa Centa team. Enjoy your new bed and we hope to welcome you back to The Comfort Shop.

Excellent product.

published

A repeat customer (3 items - 1 manual recliner, 1 electric and double wall bunks with lounge). Store well laid out. Excellent range of products. Assembly unnecessary. xxx xxx xxx xxx xxx

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Electric reclining chair. Thanks so much for coming back to The Comfort Shop once again! - we really value our past customers. Hopefully we can assist you in the future too - perhaps a bed base & mattress?!

Footstool

published

The only reason I didn't give 5 stars is because it took a long time to receive my item. There was a hold up with the overseas supplier which was frustrating, however the staff at The Comfort Shop were very professional and accommodating through the whole process. Finally received our footstool and they delivered it for free to make up for the inconvenience. Very happy with the product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Donna. Thanks for the feedback - we're glad you're happy with your new footstool and our service. And sorry for the unforeseen supplier delay. We hope to see you again at The Comfort Shop.

Marion

MarionGreater Melbourne (Metropolitan), VIC

Lafer chairs.

published

The lifter chair is just what was needed, especially as it rotates to allow easy access to both an activity table and a wheelie walker. The recliner suits my husband fine.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Marion. We are pleased to hear your new Lifter Chair has been beneficial. Thanks for your 5 star feedback!

Merri

Merri

  • 2 reviews
  • 2 likes

High quality product. Service friendly and accommodating.

published

Installer tried to erect cabinet as best he could but didnt carry parts such as longer shank footings. I have to source these and install myself. I would have expected installer to cater for this contingency

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Page 2 of 18
See all The Comfort Shop reviews

Questions & Answers

Jane

Janeasked

The Comfort Shop

I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you

Sue NSW

Sue NSWasked

The Comfort Shop

My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.

Jahaira

Jahairaasked

The Comfort Shop

I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Jahaira, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.

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