The Comfort Shop

The Comfort Shop

 Verifiedthecomfortshop.com.au
The Comfort Shop
4.9

649 reviews

PositivevsNegative
99% · 6417 · 1%

Reviews

649 reviews
Michael H
Michael HSydney, NSW
  NSW, Moore Park

Purchase of third bed base

Very helpful staff and ongoing top quality product. This is the third Ergo bed base I have purchased and I am a very happy customer Show reply
Jude F
Jude FSydney, NSW2 posts
  NSW, Moore Park

great comfort

Have just purchased a queen size sofa which turns into two beds when pulled out. Sofa has great support as does the bed. Show reply
Les
LesSouth East Queensland, QLD
  QLD, Fortitude Valley

New Clei wall bed

Good advice and service.
Purchased a Clei bed and was provided further advice and support regarding installation options. Show reply
France
FranceSydney, NSW
  NSW, Moore Park

It serves the purpose well - far too expensive for one small bedhead support

As above, very good but too expensive for one wooden piece Show reply
Ruth
Ruth2 posts
  NSW, Crows Nest

Perfect Space Saver

We recently purchased a double wall bed from The Comfort Shop. After checking measurements on the website, we confirmed details with helpful staff over the phone who also offered extensive product information and helped arrange delivery. Delivery was prompt and installation was done quickly. We are thrilled with the bed. The pull-down mechanism is easy to use and the mattress super comfortable. Highly recommend. Show reply
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Jay
JaySydney, NSW2 posts
  NSW, Crows Nest

A wonderful sleep at last!

I didn’t quite believe a mattress could make such a difference to my quality of sleep! Thanks! The guys at Crows Nest were very helpful and polite. Delivery was easy and seamless. Show reply
Daniela
DanielaSydney, NSW
  NSW, Moore Park

Most comfortable recliner!

Polite and friendly staff.
Free drlivery!
Recliner was on sale and drlivered shortly after.
Most comfortable, relaxing recliner! Show reply
Margaret
MargaretSouth East Queensland, QLD2 posts
  QLD, Fortitude Valley

Outstanding service. Heirloom products

The urgent need for comfort and support for an 80 year old man who has Multiple Sclerosis was entirely satisfied by The Comfort Shop in Fortitude Valley. We contacted them during a crisis and they supplied us with a beautiful recliner designed by an 88 year old Brazilian designer (he knows what is needed) and a bed that easily enables sitting up. Delivered within two days, the price was discounted too. We love the look of the furniture. It is a true case of form following function in style. Thanks indeed Matt and team. Hope you have a happy day. Margaret and Roelant Show reply
Nick
NickSydney, NSW
  NSW, Crows Nest

good products, great service

This is the second bedding product we have bought from the Comfort Shop. In both cases we have been tot he shop several times to look at options and find out about different products. the guys there have always been helpful and patient and I can't recommend them enough. Both deliveries were fantastic, they arrived on the day promised and the guys in the truck called ahead and were pleasant, efficient and helpful when they arrived. Show reply
Gwen
Gwen
  NSW, Moore Park

Dallas Recliner and Footstool- wonderful and so comfortable

My experience in buying a chair and foot stool was fantastic, kept me informed and contacted me when our goods would be delivered. I will be using the Comfort Shop again. Show reply
Meryl J.
Meryl J.2 posts
  NSW, Crows Nest

Great service, excellent staff

When my order literally missed the boat, it was flown in from Italy with no fuss. I was given complimentary installation for the error. Staff in store and the installers were fabulous. Show reply
Mark D.
Mark D.
  NSW, Moore Park

Great service and products

It was a pleasure to deal with The Comfort Shop Moore Park. Great customer service, product knowledge and ongoing, timely communication. Highly recommended. Show reply
Jennifer Patterson
Jennifer Patterson
  NSW, Crows Nest

Perfect solution to a small space!

We have been long time customers of The Comfort Shop. David and his staff are excellent, not only helpful but also extremely informative. We recently purchased a sofa bed. We couldn't be happier! It pulls out so easily and is as comfortable as any of their bed mattresses. We are delighted. Thank you. Show reply
Rachael H
Rachael HSydney, NSW6 posts
  The Comfort Shop

Excellent and efficient service

The service call was very efficient and timely and my bed is as good as new! Show reply
Kat Greenaway
Kat GreenawaySydney, NSW2 posts
  NSW, Moore Park

ABSOLUTELY BRILLIANT

From website to staff to purchase to install just PERFECT - great web great staff great product Show reply
Dr jill
Dr jill
  NSW, Crows Nest

Great service. Great Bed

I bought a foldaway bed on wheels . Couldn’t be happier with the quality of the bed and the professional service . Thanks Show reply
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Dorothy
Dorothy
  VIC, Richmond

Comfort at night is everything

So pleased we chose the ‘European Queen Ergo’ bed base and memory foam mattress
Staff were supportive and helpful in every way, would highly recommend. Show reply
Birgit B.
Birgit B.Sydney, NSW3 posts
  NSW, Moore Park

So glad I finally did it!

I bought a QS bed from The Comfort Shop some years ago which I love. We went back and bought a KS bed with a latex mattress and it's wonderfully comfortable and the bed is lightweight so it's easy for me to move on my own. Show reply
di w.
di w.Richmond-Tweed, NSW3 posts
  QLD, Fortitude Valley

Amazing and versatile

The staff were so helpful and the wall bed is amazing. Our friends and family are so impressed with how easy it is to operate and the quality of bed and the desk. We now have a multi function room. Highly recommend the comfort shop Show reply
katharine
katharineSydney2 posts
  NSW, Crows Nest

The best service and the best bed base!

I had an expensive wooden slatted bed from another retailer. It creaked and no amount of tightening and service calls could fix it. I called the comfort shop and they were able to remove the slats from my expensive bed base and replace them with a free standing king bed base (which sat inside the expensive frame). I now sleep silently!!! And am delighted with my comfort shop bed base. Show reply
Ika G.
Ika G.
  Verified NSW, Moore Park

Wasn’t happy with a quality but I got my most of my money back!

I was disappointed with a quality and asked to refund my money. The shop returned the deposit but withheld 500 dollars . The situation is resolved
The Comfort Shop
The Comfort Shop   DM   
More

Hello Ika. We are pleased this matter was resolved to your satisfaction a number of weeks ago.

Rowan Davies
Rowan DaviesSydney, NSW3 posts
  Verified NSW, Crows Nest

Murphy Bed = Penelope II

Through a visit to the Crows Nest Store, we were well looked after by Matt, who provided great advice and also recommendations for the right product. Once orders were placed we were kept well informed on delivery and recieved the product as promised. Once the product was delivered and installed we were surprised on the great quality of the product as what it provided as an outcome to the rest of the room. Show reply
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Kevin T
Kevin TSydney, NSW
  NSW, Moore Park

Our second purchase of bed /mattress

the products (electric bed ,mattress)are excellent and service to match .We bought our two king single electric beds about 15 years ago and bought another set for our holiday city unit just recently. The products and service are why we returned to the same company. Show reply
Sue C
Sue CSydney, NSW
  NSW, Crows Nest

Fantastic design!

This wallbed solved all our problems. Space saving, easy to use, great quality, functional. Just love it! Show reply
Catherine
Catherine
  VIC, Richmond

Great products, poor service

Great products, third purchase, but after sale service very poor. Was told item was is stock, then waited 4 months for it to arrive.
The Comfort Shop
The Comfort Shop   DM   
More

Thank you for your honest feedback, Catherine. Our Managing Director has left a message for you to discuss your experience - he looks forward to hearing from you.

Impressed customer
Impressed customerSouth East Queensland, QLD
  QLD, Fortitude Valley

Brilliant service and great quality product

Staff are very helpful and courteous even when busy. Information about the products was provided promptly without a sale being pushed. Tips were even provided for delivery and installation that made the process significantly easier. The show room is great to get an understanding of the products while the products are of great quality. Show reply
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K mcdowell
K mcdowell
  QLD, Fortitude Valley

We loved the genuine leather recliner chair and foot stool, so we bought two

We found Rod at the Comfort Store to be very factual with the sale and not pushy. He was very helpful and accommodating. Show reply
Anne-Maree P.
Anne-Maree P.Sydney, NSW2 posts
  NSW, Moore Park

Comfy chair worth waiting for!

Friendly and knowledgeable staff. Great product range and quality workmanship Show reply
Julian
Julian4 posts
  VIC, Richmond

Excellent

I've dealt with the Comfort Shop several times, they are a pleasure to deal with. Show reply
Ema
Ema
  NSW, Crows Nest

Excellent service and quality products

They have organised the delivery at our convenience when we returned from overseas. Quick and clean installation. Excellent customer service. Show reply
Tim
Tim
  NSW, Crows Nest

Great product

We’re really happy with our purchase from the Comfort Shop. We purchased a medium Latex mattesss, with a base we purchased elsewhere. Initially, we took a night or two to adjust to the mattress, but have become used to it with more use. Show reply
SJV
SJVSydney, NSW
  NSW, Crows Nest

Great people to communicate with

I bought a wall bed. David and Patrick were thorough in their explanation. Delivery was efficient and easy.
Also bought a bed that I realised was the wrong size.
Exchanged without fuss. All with efficient and kind communication. Show reply
Ruth
RuthIllawarra, NSW
  NSW, Moore Park

A great win win experience all round

It was a great experience at the Comfort Shop in Moore Park from beginning to end. I was reluctant to buy a recliner for my husband but was guided by Samantha and her expert professional knowledge to reconsider. Ended up with something I could live with it and my husband ended up with his perfect chair. He loves it and it really looks great with our other furniture. I was afraid it would overpower the space but it didn't.. Superb quality and a much better price that I was expecting. I even enjoy using it when I can get him out of it! Samantha kept in contact with us form beginning to end and the process was seamless and her information accurate. Show reply
Lara
Lara
  NSW, Crows Nest

Excellent service and products

David was really helpful, he spent a lot of time explaining everything about the beds - things we would not have considered. We have since been back and purchased a second bed. Show reply
Jan
JanGreater Melbourne (Metropolitan), VIC
  VIC, Richmond

Fold down Bed

The product meet all our needs and was of a very high quality. Show reply
Jay
JaySydney, NSW2 posts
  NSW, Crows Nest

Wall Bed purchase and great customer service!

We wanted a wall bed for our small unit. We went to the Comfort Shop to see a particular installation we had seen online. They were very friendly and helpful, explaining how it worked and the options available. They said it would take several months after ordering, to receive and installation was separately purchased by experienced installers. They kept us informed and held the wall bed after receipt until we were ready to install in our unit. The high quality of the wall bed was just what we expected, and we our very happy with our wall bed and the service we received from the Comfort Shop. Show reply
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Sue
SueSydney, NSW5 posts
  NSW, Moore Park

Great bed base

We bought another bed base from them last week. The service is awesome, the delivery guys helped us beyond expectations. Show reply
Paul and Ray
Paul and RaySydney12 posts
  NSW, Crows Nest

Good quality and service

I bought a Murphy bed when I had friends coming to stay for an extended period. Since then it has been my guest bed. This is going back over ten years and it is still as comfortable as the day it was bought. It's not a cheap product, but you can tell from the movement when you pull the bed down from the wall, and the comfort of the mattress, that this is a quality product. Show reply
M Watts
M WattsSydney, NSW2 posts
  NSW, Moore Park
Two Timer
Two TimerSydney, NSW
  NSW, Moore Park

Great product

Product is great and is the second chair I have purchased from this Company which unfortunately doesn't reupholster. Delivered as arranged. Show reply
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