The Comfort Shop

The Comfort Shop

 Verifiedthecomfortshop.com.au
The Comfort Shop
4.9

649 reviews

PositivevsNegative
99% · 6417 · 1%

Reviews

649 reviews
Happy Customers
Happy Customers
  QLD, Fortitude Valley

Excellent results

All worked perfectly, starting with the overall look of the Comfort Shop and range of items available to the service provided by Rod. His quiet manner was very reassuring and we were very impressed. The delivery and installation of the beds must also be mentioned as we could not have been happier with the courtesy and ability of the husband and wife team that provided this service. Show reply
rogerbayliss
rogerbaylissSydney, NSW7 posts
  NSW, Moore Park

SUOERB SERVICE AND GREAT PRODUCTS

Comfort Shop offer excellent products, many not available elsewhere. Their service is impeccable and well above that of comparable suppliers. Show reply
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Andrew
Andrew
  QLD, Fortitude Valley

Great solution and no compromise needed!

We needed to replace a king mattress that was great for my wife but far too soft and painful to sleep on for me. The Comfort Shop was recommended by a friend so we paid a visit. We spent quite some time testing a number of mattresses and after looking elsewhere as well we ordered a split king Forza base and two mattresses, one firm and one soft-medium. Delivery was delayed a little by flooding in NSW but it wasn't long before our goods were professionally delivered and expertly and courteously installed in our existing bed surround. Now we can both sleep in comfort. Show reply
Thomas
Thomas3 posts
  NSW, Moore Park

Helpful and knowledgeable staff

Great service and on time delivery. I love the bed and base. Look forward to a good rest every day. Show reply
T. Mallari
T. MallariSydney, NSW
  NSW, Crows Nest

EXCELLENT PRODUCT and CUSTOMER SERVICE!!!

We bought the Erika bed sofa and we are so happy with the quality of this product. The sofa is very comfortable and super easy to assemble into bed and back to sofa. We had purchased a sofa bed just recently with a known furniture shop, no doubt it is styllish sofa but the down side is the comfort of the mattress when you make it into bed.

The customer service we received from Crow Nest branch is exceptional. They are very helpful and accomodating.

I will definitely recommend this shop. Show reply

Happy J
Happy JSouth East Queensland, QLD
  QLD, Fortitude Valley

Just what we needed

We found the Comfort Shop online. It seemed to be the only Murphy bed shop in Brisbane with a proper shop front. It was great to see the products in store and the wall bed we purchased was on display. The friendly staff demonstrated how easy it was to use the bed. We liked the quality and knowing it was Italian made gave us confidence it was a quality product. The bed was delivered on time by friendly, courteous drivers. Show reply
johnsonooi
johnsonooi8 posts
  QLD, Fortitude Valley

Great services and product

easy to negotiate the delivery and payment plan, product is fantastic, where the product description is similar to what is shown on website. Store personnel and email is very good. Show reply
Pamela W.
Pamela W.Sydney, NSW3 posts
  NSW, Crows Nest

Great customer service and follow up

Have had our King bed now for 9 years and it's lasting well with TLC and the odd service from The Comfort Shop. Also bought a great headboard from them, and some manchester designed for the bed. The shop, warehouse and service staff are all fantastic. Never had a problem dealing with them. They are just so helpful. David and Samantha have been an incredible support. Show reply
Kate from Leura
Kate from Leura
  NSW, Crows Nest

Excellent service, fantastic product

A big thank you to Patrick for my Poppi wall bed and highly recommend the installation job done by Alan. While there was a delay in the import of the bed, the Comfort Shop team kept in contact with up dates. I'm very happy with the cabinetry and the mechanism that lowers and raises the bed. Show reply
David
DavidSydney, NSW
  NSW, Crows Nest

Great service and good quality products. Delivery and installation was very professional

The bed arrived on time. The team of installers worked quickly and efficiently to install the bed in the exact location detailed in out joiner's plan. They cleaned up after the job. Show reply
Mike
Mike
  NSW, Moore Park

Great chairs for TV viewing or reading

Options were well displayed in store, sales person was helpful, promised delivery was executed perfectly. The chairs have been excellent & all we could have expected. Show reply
Bill
BillSydney, NSW2 posts
  NSW, Crows Nest

Great mattresses!

We were delighted with the service and the products. We were kept fully informed, the delivery was excellent and we are very happy with the mattresses Show reply
IJKD
IJKDSydney, NSW11 posts
  NSW, Crows Nest

Great products and great service

Excellent and very friendly service from all of the team at Crows Nest. The range of products is excellent of of very high quality. The service is faultless. Highly recommended. Show reply
george v.
george v.Sydney, NSW2 posts
  NSW, Crows Nest

This is the second product I’ve had and awesome again ..highly recommended

The mattress I purchased is awesome and I highly recommend it to people who need support and comfort in there dlerp Show reply
Theresa O.
Theresa O.Sydney, NSW
  NSW, Crows Nest

Excellent service .Great product

Every thing displayed well with knowledgeable staff that explained all options thoroughly. The wall bed we purchased is well made. Show reply
M Taylor
M Taylor
  NSW, Crows Nest

Great beds, great service

Purchased several beds a few years ago for our holiday house. The most comfortable beds we had! Our guests all fell in love with them too and returned to Sydney and bought a bed for themselves. 6 years later and our house burned down, and so we bought beds from Comfort shop again for the new place - and he remembered us from 6 years ago! Show reply
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Annette
AnnetteSouth East Queensland, QLD
  NSW, Moore Park

Love our new office chair

Craig provided excellent service, explained and demonstrated all the functions of the Josh office chair in a patient and friendly manner. Stock was delayed a couple of months but received progress updates by email, very helpful. Needed to be delivered interstate, process explained and local store contacted me to arrange a suitable time. Seamless delivery and arrived ready to use. Show reply
Pip
PipSydney, NSW
  NSW, Crows Nest

Best Mattress

Excellent service both on the phone and instore. Staff were friendly and knowledgable. We are very happy with the mattress we purchased and delivery was easy and straight forward. I would highly recommend The Comfort Shop. Show reply
Rosanne
Rosanne2 posts
  NSW, Moore Park

Excellent service and great product!

We purchased the LGM01 wall bed from the Comfort Shop in Moore Park. We were very impressed with the service and friendliness through email and in the shop with Patrick, Craig and Samantha. We placed the order, the installation was booked in and everything went so smoothly. Alan from Kailo Industries, the installer was very professional and took all the packaging and make sure we understood the working etc. Even when there was a tiny damage on the desk it was swapped out by Alan the week after and that went just as smoothly.

We love our new wall bed/desk and it’s perfect for our space.
If you buy from the Comfort Shop you can be reassured they have an excellent product and understand service and that’s very hard to come by. Show 3 replies

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Robert W
Robert WSydney, NSW
  NSW, Moore Park
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Boris
Boris 2 posts
  NSW, Moore Park

Not only we purchased a great product, we also had an excellent service , helpful staff and professional advice

The store was very easy to navigate and it was easy to locate the product that we were interested in. There were several models to choose from and once we have chosen the one we liked, purchased it and when delivered ,the product was professionally assembled by the delivery team.
Very satisfied with the purchased product. Show reply
Sandra G.
Sandra G.
  NSW, Moore Park

Love our Miami Recliners and Footstools

Delighted that the chairs we wanted were in stock. Staff were extremely courteous, friendly and helpful.
Delivery went like clockwork as well. Very happy shopping experience. Show reply
Marilyn
MarilynSouth East Queensland, QLD
  Verified QLD, Fortitude Valley

Great solution for squeaky bed!

Very easy to navigate the store to find what I was looking for - in this case a posture slat bed base to fit inside an existing bed frame. It works beautifully and is very comfortable according to recent guest! Its perfect for what we wanted and exceeded my expectations for comfort and ease of installing. David provided excellent service and communication. Very happy. Show reply
Roey
Roey
  NSW, Moore Park

Just what I was looking for

It was very easy to find. I needed a bed and a mattress but I wasn’t sure I’d find them in the same place. I had tries about five other shops before I reached Comfort. My first priority was the mattress and I had a chance to try out several, lying around on them for as long as I liked!
The real surprise was that they also had elegant beds, in a variety of designs and materials. They also offered to store as long as I needed (I was in the middle of some renovations) and to remove the old mattress
The choice was easy! Show reply
mic
mic2 posts
  NSW, Crows Nest

Perfect in every respect!

I bought the Forza bed base from the Comfort Shop in Crows Nest. It is top quality and exactly what I wanted. I received friendly, courteous, service with clear explanations of my product. It was delivered quickly with no fuss. Show reply
Mel
MelGreater Melbourne (Inner), VIC
  VIC, Richmond

Love our new desk wall bed :)

What can I say - incredibly helpful staff, amazing customer service from start to finish. The team kept us informed of the delivery schedule and introduced us to an amazing technician who installed our Wall Bed with ease and a smile! Love the product - work at the desk by day and our guests have enjoyed the bed at night. Thankyou! Show reply
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D and D NSW
D and D NSWSydney, NSW
  NSW, Moore Park

Comfort and Quality

We have shopped at The Comfort Shop, Moore Park before and have been very satisfied with the store, products and service both times. The range this time was good, especially since the chairs we wanted were on sale. There was a good range of colours available and they were delivered already assembled at our preferred time. The comfort and quality are excellent and we are very pleased with our purchases. Show reply
Steve
Steve
  NSW, Moore Park

Quality Products and Exceptional Service

Exceptional service from purchase to delivery and installation. Mum has benefited immensely from the quality and comfort of her new bed. Show reply
Scott H.
Scott H.Sydney, NSW2 posts
  NSW, Crows Nest

Five star service from beginning to end!

I recently purchased and had installed a CLEI Italia king single sofa. I opted to upgrade to leather and could not be more pleased with the quality and service.

From our initial inspection with Patrick nothing was too much trouble. The lead time was as promised and installation with Alan was spot on time too.

If you are looking for a space saving and beautifully engineered product, that will last forever, look no further.

Thanks again Patrick & Team! Show reply

W'craft
W'craftSydney, NSW2 posts
  NSW, Crows Nest

GREAT SERVICE

We received excellent service at the Crows Nest store. The available options were explained clearly and the process for purchase and installation was likewise made clear. The actual installation was very efficient. Show reply
Lucy
LucySydney, NSW2 posts
  NSW, Crows Nest

Best mattress

I went into the crows nest shop because my rheumatologist recommended these mattresses because I a lot of back issues, I absolutely love this mattress, it’s been the best for my back, i normally sleep on a firm but went for the medium and it is amazing, the customer service is great, mark was so extremely helpful and knew a lot about my back issues, I previously brought sleeping duck and ergoflex and had to return them as they made my back so much worse, I’m soooo glad I went here to buy my mattress Show reply
Ross W
Ross WSydney, NSW2 posts
  NSW, Crows Nest

Home Office is smart in many ways

All staff, both in the store and the delivery/installation team, were very helpful and understood our needs, The Home Office was displayed well so we could see the potential. The Home Office is a very neat addition to our study, combining a fold up desk with heaps of storage which has helped declutter a small room. The closed unit looks smart because of its simple design and neatness. Having it assembled professionally was extremely important as well as a being a smart decision. We are delighted with our purchase for many reasons and it has allowed us to use the study for different purposes. Show reply
HilaryA
HilaryASydney3 posts
  NSW, Crows Nest

Comfort shop promises highly practical and beautifully designed products AND delivers

We have 2 wonderful products a chair and a folding bed. Both are really comfortable (!) wonderfully designed and compact - all as promised including delivery and installation. I highly recommend Comfort shop Show reply
Janverin Barrett
Janverin Barrett
  VIC, Richmond

Great bed - comfortable, easy to use

Very helpful staff and high quality product - solid with the higher legs easier to get in and out and clean underneath! Show reply
Lyndey
LyndeySydney, NSW2 posts
  Verified NSW, Crows Nest

Great products and even better service

We easily found a stylish, comfortable recliner delivered within a few days of ordering. Efficient, courteous & helpful service. Highly recommended. Show 2 replies
Maria W.
Maria W.Murray Region, NSW
  NSW, Crows Nest

Fantastic Product Fantastic Staff

Total professionalism, from the ordering of a new mattress to the delivery, they handled everything perfectly in my absence, right down to arranging the delivery through my real estate agent for me. Very reliable, dependable. Maria. Show reply
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qld-traveller
qld-travellerSouth East Queensland, QLD7 posts
  QLD, Fortitude Valley

Excellent wall bed, great service

Our newly installed wall bed is great. Good service from Matthew and despite the delays from Italy it arrived in due time. Installer knew what he was doing. Highly recommended. Show reply
John Osborne
John OsborneSouth East Queensland, QLD
  QLD, Fortitude Valley

Excellent quality armchairs & ottomans

Store personnel were excellent. We purchased by telephone after finding the product online.
The quality of the chairs is totally excellent-we couldn't be happier. Show reply
Mag
Mag2 posts
  VIC, Richmond

Good experience

Customer service at Richmond store has been faultless.very happy with purchase of foldaway bed.
Purchased king pull down bed
Used store recommended installer Show reply
Michael Salkeld
Michael Salkeld4 posts
  NSW, Crows Nest
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