Reviewer Photos & Videos
Fastest delivery ever
Having purchased bedroom furniture and mattresses from Comfort Shop in the past we found the same quality of products and comfort has not changed. David at Crows Nest went above and beyond our expectation to have the furniture and mattress delivered and assembled the day after we attended the shop. Could not ask for better than that.
- VIC, Richmond
I am so happy with the quality of the furniture and all its affiliated bedding. With ongoing family demands I need more furniture. Why not keep
coming back to something that works? Like .......something that never ages. Like.....a classic to be trusted. Comfort shop and Delivery Team you all rock big time !!
Thank you. Amen
Perfect bed and mattress
The store was well laid out and the staff excellent.
We love both the mattress and the bed that we chose.
The mattress is superb- something we've looked for and never found despite numerous previous choices
The drawers were initially a little difficult without instruction, but once sorted, work very well, and very glad we chose therm as well.
Delivery to the Southern Highlands went seamlessly
Fantastic chair: Form & Function!
Given that my purchase of a recliner chair was conducted entirely online, it was imperative that I was offered patience, advice & assistance..... and, this was exactly the case. Both the range and quality of products on offer was impressive, and I am most delighted with the new addition to my furniture family.
We had seen the Cube bed when we bought our new mattress and lounge suite from the Comfort Shop a few years ago. Replacing a daggy old foam mattress that leans against the wall in the spare bedroom with something we will be proud to offer our guests to sleep on.
Wonderful Service Great Product
I dealt with Ben at the Crows Nest Store. Ben went out of his way to assist me in my purchase of my Billie chairs. My sister said that sitting on the chair was like sitting on a cloud. I am thrilled with my purchase and would highly recommend Ben as someone who is helpful and professional.
- VIC, Richmond
624 Mattress in a Box
We ordered the 624 Mattress in a box from the Richmond Store. Service was great over the phone during the pandemic. Mattress was delivered two weeks later and at first I thought I had made a mistake. The delivery guys took it out of the box and it was vacuum sealed down to about three inches. But they whipped it out of it's plastic bag and it began to expand... and expand... and expand.... By the time we went to bed that night it was fully expanded and was like sleeping on a magnificent cloud. A great improvement over our 20yo latex mattre...ss! The mattress is excellent quality, and we have the right amount of softness and support. No problems with odour (there was none) as I've heard some people have with latex mattresses. They should advertise it comes with two pillows and a sheet set, that was a big (nice) surprise. Service was great, delivery and installation was great. Give them both 5 stars.
innovate amazing product coupled with extraordinary advice and fantastic service!
The Comfort representive Ben I spoke with was awesome. Being In Victoria I wasn't able to go into a store as we are locked down! A friend had recommended the king single wall bed as a great space saving solution. Did a little research myself then called. Got great advice with all my options being explained to me. Great product knowledge and asked lots of questions so he could work out what would suit me best. Great service, but most importantly super comfortable bed and mattress. They had a sale so an even bigger bonus. Big shout out to the fantastic Kiwi guy who did the delivery. So efficient polite and careful! The recommended installer also a great guy who is very passionate about the product and very tidy!
A fan for life!
Fantastic space saving wall bed
Store Manager Bella was excellent in running through the various wall bed options and demonstration of the quality Italian Clei Ulisse wall bed.
Importantly Matt at the Sydney office was highly supportive in addressing the delivery and after sale needs during the Melbourne CoVid restrictions.
We are very satisfied with the bed, and are amazed at the simplicity in operating and space saving it has provided.
The mattress we purchased was great
The service we received was outstanding. Staff were attentive, listened to our requests and made suggestions. This is our 4th purchase from the Comfort Shop. As returning customers we are very satisfied and would not by a bed or mattress elsewhere.
Thank you to Patrick for his ongoing support and follow up
Yvonne and Robert
Extremely comfortable love it!
After looking for years for a new bed I walked in and saw the simple elegant design, lay on the mattress and knew it was the bed for me. Quality, supportive job done.
Great service and we love our new mattress
We got very attentive and informative service from Patrick and his colleagues. We ended up buying a king size Visco Elastic Mattress in the Ultima range. It’s so comfortable - soft but really supportive.
Previously I was waking up with a sore back every morning on an inner spring mattress - but the bad back disappeared overnight sleeping on our new Comfort Shop mattress.
Awesome Customer Service
David and staff were amazing and completely understood what we needed. Would highly recommend to visit if you are looking at purchasing a mattress. Nothing was an issue. The most important thing for me was David listened to me and advised the mattress accordingly. Many thanks David and Staff.
Great Service and Delivery
Ordered the chair as father's day gift, the service was super attentive, the staff is very knowledgeable of all their products, the delivery was effortless! highly recommended if you are in the market for comfy armchair!
Great service and quality
The Comfort shop team were really helpful and friendly. I never felt pressured and got a beautiful chair based on the many questions I had. Thanks for a great experience.
Love my new bedroom suite
Initially it was hard to make my mind up as they had a beautiful range - but absolutely love the bedroom suite I chose. It's modern, sleek and elegant. The service was excellent, and delivery went completely smoothly. The guys were very helpful and accommodating
Excellent quality & heaven to sleep on. I love the head rest option to elevate my body if Im having a day where my back needs to be upright to fall asleep. Really easy to assemble. Salesperson I dealt with was very helpful & knowledgeable about the products.My recent purchase was online( covid restrictions) & she answered all my questions so I could make the right decision. Its my 2nd purchase of a bed at The comfort shop & they didn't disappoint.
Great chair & service
I visited The Comfort Shop on the eve of the Level 3 COVID lockdown in Melbourne and bought the Miami recliner chair after trying it out in-store. The delivery arrived without a hitch 2 weeks later as scheduled, and we’re very happy with the chair.
Good product and good service
Very easy to navigate store. Staff very helpful, patient, professional and personable. Delivery was timely as promised and installation by Craig, the recommended trades person, was most efficient. Was advised pillows out of stock and would arrive later. Still waiting, but understand supply chains are subject to interruption in these times and have full confidence they will arrive. Thanks to all involved.
Friendly staff and best mattress i have ever owned.
The Comfort shop sells the best mattress I ever owned. We came back to get the same mattress for my daughter now and she loves it too.
The staff are very friendly and helpful.
- NSW, Moore Park
Top quality product -- online order and timely delivery
I wasn't able to travel to one of the show rooms, but experienced excellent customer service by online chat, phone and email. Friendly, helpful, knowledgeable staff.
Even the delivery went smoothly, with plenty of notification and clear communication.
As for the chair -- fabulous. Super comfortable, stylish, great quality.
The store is bright and well laid out, with a good variety of items on display.
The chair I bought is ideal - it is comfortable and offers a range of settings for each moving part. the motorised version is perfect and I spend as much time as possible in it.
I was disappointed in the colour. I had reservations about the colour swatch but was assured that when made up it would be the colour of a sofa in the store, but it isn't.
Quick, efficient service
I contacted them on a Sunday regarding a possible repair and they responded almost immediately and arranged a visit for the next day, when the problem was fixed in minutes. Very happy.
Quality Furniture + Great Service
I stumbled on their new shopfront by chance and found the bed surrounds to go with a motorised bed I purchased from them 14 years ago. The staff went out of their way to make sure it was a perfect fit, and yes, the bed is still working perfectly after all these years. That's quality!!
Excellent quality and great advice from sales team
After a lot of research we found the perfect sofa bed at the Comfort Shop. It is stylish, excellent quality and the sales staff gave very good advice when we made enquiries. When we explained there were a few flights of stairs to negotiate and we had recently painted, they organised the delivery team to bring the sofa up in pieces and assemble it for us on site. The delivery guys were careful and efficient. The whole process was trouble free and we love the sofa!
Questions & Answers
Do you sell ergonomic bar stools?
Hi Carmel. Sorry - we don't sell bar stools - but if we can ever assist with a comfy Recliner Chair, please let us know!
I have a cocoon comfort Group bed, my question is I have the name cocoon placed at the foot of the bed. does it matter if brand name is at head or foot of bed
Its not from the Comfort shop
Hello Hazel. Thanks for your enquiry, however we don't stock that brand. Hopefully you will have found where you purchased this from. We look forward to welcoming you to our showrooms if we can assist with a comfy new bed or recliner in the future perhaps.
Looking for a comfortable 2-3 setter lounge for a small flat
Hi Pamela - we stock the compact Boston Recliner Lounge in 2 Seat or 3 Seat options - with foot stools optional. You can test these at our Crows Nest showroom plus see the colour options too. We are @ 168 Willoughby Road Crows Nest. Please call us with any questions - 9438 4422. thanks, The Comfort Shop Team.
Get an answer from our members and The Comfort Shop representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses|
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