The Comfort Shop

The Comfort Shop

 Verifiedthecomfortshop.com.au
The Comfort Shop
4.9

650 reviews

PositivevsNegative
99% · 6427 · 1%

Reviews

650 reviews
Michael Salkeld
Michael Salkeld4 posts
  NSW, Crows Nest
Frank McCall
Frank McCall2 posts
  VIC, Richmond

Very happy

Great service, excellent product and staff are extremely helpful. Had a few delays along the way (due to Covid & international manufacture of the item). Kept informed along the way. Good night sleep look no further. Show reply
Penelope M
Penelope MSydney, NSW12 posts
  NSW, Moore Park
Terry G.
Terry G.Sydney, NSW
  NSW, Moore Park

Very happy with our bed and the after care and service provided

We have bought two beds from the Comfort Shop and both are high quality. The staff are helpful and friendly. I definitely recommend this store. Show reply
Pineapple
PineappleSydney, NSW
  NSW, Moore Park

Charming and Experienced

Charming, upfront and factual about stock availability, colour choices and delivery timelines. All delivered on time within a week.
Basic Customer requirements that three other major frurniture cowboys did not fulfill in an eighteen month timeline.
Comfort Shop are professionals. Thank you. Show reply
Murray
Murray 2 posts
  NSW, Crows Nest

Excellent beds, excellent service

I was familiar with Comfort Shop products so I knew what I wanted, and the products were well displayed and easy to access and assess. The instore staff on three separate visits were friendly, informative and patient. We are very happy with the products we bought - Ergo beds, latex mattresses and pillows.

The two delivery men assembled the beds, so assembly wasn't an issue. They were extremely courteous and efficient, and helpful - they removed a heavy old bed to the garage for me, and cleaned-up and removed all the packaging for the new beds. Show reply

Home Con
Home ConSydney, NSW
  NSW, Crows Nest

The recliners We purchased are great, functional and stylish

Store was easy to find and street parking out the front. Service was excellent and informative. Delivery was on time and the recliners are excellent Show reply
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Esther E.
Esther E.Sydney, NSW
  NSW, Moore Park

Recliner chair

Great after-sales service on the item as we had issues with its operation.
Beautiful product appreciated by all family members!
Recommend Comfort Shop! Show reply
Sam
SamCanberra 2600, ACT
  The Comfort Shop

Super supportive recliner

Lafer recliners are so comfortable, also compact and cushioned! The comfort shop are helpful and efficient, old fashioned great service. Show reply
Jenny
Jenny2 posts
  NSW, Crows Nest

Great bed, superb service

Thank you. Our new viva bed is wonderful and we look forward to our bedhead's arrival (beautiful fabric choices). The team (esp David and Matt) at Crows Nest was so thoughtful, helpful and patient as I was trying to navigate buying such a large purchase online during COVID. 5 stars for genuinely excellent service and beautiful product. Delivery was a breeze, also COVID careful, helpful and friendly. Show reply
Sherrie
SherrieSouth East Queensland, QLD
  QLD, Fortitude Valley

Great Service

Very happy with the products not the first I have purchased and have been very with the product and the service Show reply
Leo
Leo
  NSW, Moore Park

Super comfortable bed and great service

Buying a new bed frame and mattress was simple and easy at The Comfort Shop. Even though it was during lockdown, the staff went out of their way to assist and make sure my choice was easy. The ‘Mattress in a Box’ is so comfortable and the bed frame is great. Home delivery was efficient and the friendly delivery people even assembled the new bed. Show reply
Louis Monney
Louis MonneySydney, NSW
  NSW, Moore Park

Comfort Shop's amazing service!

I just want to con gratulate all the staff at Comfort Shop for the excellent service I received when I needed your help to orginise the repair my Bjork recliner chair. Everything went extremely well and I certainely enjoy my repaired chair.
Thank you so much for your professional attitude during our transactions. Show reply
Celia Tulevski
Celia TulevskiSydney, NSW2 posts
  NSW, Crows Nest

Super comfy, great service

Ordered a new mattress over the phone. It was the same as a previous mattress I owned & just wanted a larger version. Great service, fast delivery. Very satisfied with my purchase Show reply
Princess and the pea
Princess and the pea
  NSW, Crows Nest

Top notch service, great product

Thanks to the team at Crows Nest for fielding my endless stream of questions with always great courtesy and generosity. This is the only mattress I have ever found that takes away my chronic pain and doesn't trigger my hypersensitivities. I have two now, and each one has lasted and lasted. Thank you very much! Show reply
Novaa
NovaaSydney, NSW5 posts
  NSW, Crows Nest

Excellent service & quality product

Unable to shop in-store due to lockdown but received excellent service from David & Patrick through chat & email to complete an online purchase of 2 x recliner chairs. A small delay with delivery but we'll communicated so no problems. Chairs were delivered fully assembled at the scheduled time by polite friendly men in masks. Very happy, will buy here again. Show reply
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Anne
AnneWallumbilla2 posts
  QLD, Fortitude Valley

Don't look further for chairs

We found The Comfort Store on line, and telephoned, after looking at the chairs on line. The conversation was pleasant and very helpful, with all questions answered to our satisfaction, and follow up, re freight was excellent. We have quality products in our home, with no stress, and couldn't be happier. Show reply
Tim
TimSydney, NSW
  NSW, Crows Nest

Excellent customer service, top quality product

Very good professional advice from Patrick, who is very polite, friendly and patience in answering all my questions regarding lift recliner chair which has led me to purchase one for my mother and she loves it!
Thank you The Comfort Shop and Patrick. Show reply
Jan H
Jan H
  NSW, Crows Nest

Excellent product, service and delivery

The attentiveness of the employees both in person and over the phone was excellent, they listened and made request happen, there was no problem in adding to the order and get it all deliver together. Just excellent. Show reply
Sharyn
SharynSydney, NSW
  NSW, Crows Nest
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Tim
Tim Sydney, NSW
  NSW, Crows Nest

Fantastic service

I've bought from Matt in Crows Nest before. Very friendly and knowledgeable and his customer service is first rate. Great product from this company would definitely reccomend them. Show reply
Mary Ann
Mary AnnSydney, NSW
  NSW, Moore Park

Love our recliners

Very happy with our beautiful comfortable recliner chairs. And they look very stylish. Great service from the team too. I couldn’t be happier. Show reply
Babak
BabakSydney, NSW
  NSW, Crows Nest

Can't sleep without it

The mattress and motorised base is so good, I find it difficult to sleep elsewhere. Sixth mattress I've bought in the last eight years. David is a superstar, as are the rest of the team. Show reply
Becs
BecsSydney, NSW12 posts
  NSW, Crows Nest

Amazing service and top quality bed base

Comfort sums it up. Great bed base. Due to lock down I was unable to see the bed before purchase however Matt at the Comfort Shop ensured I had all the information required to feel confident with my purchase. Delivery was quick and efficient and they put the bed together within 5 minutes. Show reply
Elizabeth
Elizabeth
  VIC, Richmond

Love my recliner chair

I purchased the Atlanta chair from the Richmond Comfort Shop. I wanted a comfortable but streamlined, classy looking recliner chair. It looked great online, but I went into the shop to check it out in person. The sales assistant was helpful without being pushy and gave me plenty of time to decide what I wanted. Delivery was excellent. Love my new chair - so happy with my purchase, Show reply
Chris McLennan
Chris McLennanSydney, NSW
  NSW, Moore Park

Great service! Fabulous beds! We have bought Three!

Store very easy to navigate & pleasant atmosphere just perfect!
Excellent beautiful range!
Fantastic quality!
Terrific guys came to assembled the beds for me! Show reply
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AvDav
AvDavGreater Melbourne (Metropolitan), VIC2 posts
  VIC, Richmond

My Latex mattress is wonderful

We now have two beds, double and queen, both with latex mattresses and they seriously great beds. The showroom is easy to view the range and the staff have always been most helpful. A pleasure to shop. Show reply
Neil
Neil2 posts
  NSW, Moore Park

Understood our needs and delivered

We looked for a compact and neat reclining chair. We were quickly shown a model that suited our needs. It was delivered in a couple of days.

12 months later we decided we needed another one the same. One phone call and delivery was arranged in a few days. Show reply

Arad56
Arad56Sydney, NSW
  NSW, Crows Nest

Great service to go with a great bed

I purchased Italian made split King electric beds to replace older ones purchased elsewhere. This is a much improved bed, with well made slats and surrounds, plus the motor is so quiet it does not disturb the other person's sleep. However, worth giving The Comfort Shop your business for the great customer service and really nice delivery personnel who work for the company, not outsourced. Great experience, and good value for best quality.  Show reply
Chris Pollitt
Chris PollittSydney, NSW2 posts
  NSW, Crows Nest

Superb service

I have shopped from this store in the past, to my great satisfaction. This time my order was not without complication (on my part), and I don’t think I have ever experienced better service. The staff, to a man, is friendly, knowledgeable and accommodating, and they understood my needs completely. I simply cannot thank them enough. Show reply
Sven
SvenGreater Melbourne (Metropolitan), VIC4 posts
  The Comfort Shop
Leanne
LeanneSydney, NSW
  NSW, Crows Nest

Excellent Service and Great Small Space Solutions

The service from the staff at the Comfort Shop Crows Nest was warm and friendly. The range of innovative, space saving solutions is impressive. We were directed to the best option for our small space not the most expensive. Show reply
MAUREEN
MAUREENSydney, NSW2 posts
  NSW, Crows Nest

A Wall Bed - an amazing concept!

I spent a bit of time on The Comfort Shop website reviewing the various products on offer. We were looking for a solution to our guest room and the Penelope 2 bed with a desk is just perfect. The team at the Crow's Nest store, Ben and Matt couldn't have been more helpful and were so patient with all our questions and concerns. We weren't sure which wall would be best suited to the bed and Alan, their installer was so knowledgeable and put my mind at ease every step of the way. We can't wait to have guests enjoy the comfort of our new queen size bed.  Show reply
J.D Randwick
J.D RandwickSydney, NSW3 posts
  NSW, Moore Park

Great chair for my 90 year old father - excellent service and delivery to country NSW

Purchased a Lift chair for my father. Excellent service with very helpful and knowledgable staff. My father loves his new chair - it is very comfortable and easy to operate. Priced very well. Delivery to rural NSW not a problem - with installation and assistance to my father on delivery, including removing packaging and ensuring it all worked! Would highly recommend The Comfort Shop team at Moore park Show reply
Janine
JanineSouth East Queensland, QLD2 posts
  QLD, Fortitude Valley

More people need to know how useful these products are!

Store staff are excellent. Happy to demonstrate all the products in store. Communicative re delivery. Helpful with suggestions and a delight to do business with. My LGM arrived on the day that was organized. Installer arrived soon after and installation was quick. The Unit is just the right product for my space and I am thrilled.
Quality Italian product looks schmick! Timeless designs and quality that will last. Show reply
Sarah from 3004
Sarah from 3004Greater Melbourne (Inner), VIC
  VIC, Richmond

Fabulous products and exemplary service

I have been a customer of the Richmond store for over five years having initially bought a bed and linen. My experience here was fantastic. The staff are so wonderful, so helpful, personable and the products are high quality and long lasting. The bed looks so beautiful and is super comfortable. The Comfort shop does live up to it's name, in that the items create so much comfort and the staff make you feel that way. One million stars!! Show reply
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FT Vic
FT VicGreater Melbourne (Metropolitan), VIC2 posts
  VIC, Richmond
John
John
  NSW, Crows Nest

Product is terrific

We bought a guest bed and all our guests think it is very comfortable. The staff were extremely helpful and navigated us to the best solution for our needs.  Show reply
Kylie
Kylie
  NSW, Crows Nest

Outstanding Service

The service from the Comfort Shop Crows Nest was faultless. Ours turned out to be a tricky delivery and the guys were really fantastic. We’re very happy with our purchase and the service we received. Show reply
Belinda Liu
Belinda Liu4 posts
  NSW, Crows Nest

Outstanding service

I had been to the comfort shop many times to try the memory foam mattress but had struggled to make a decision. The last time I went, Matt offered me the 30 day trial even though that promotion had expired. The delivery was extremely prompt, courteous and professional. I ended up having to return the mattress because it didn't suit me. Matt, David and the pick up team were absolutely wonderful about the whole process. Just faultless customer service. I have an ottoman from the comfort shop on the way and am very much looking forward to it. Show reply
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