Good products - Appalling, Rude Staff
Indifferent, unhelpful staff when we went to collect our goods. When we complained one staff became rude and argumentative. We were stunned by the lack of after sales service and left the store wishing we’d never done business with them.
After sales service....appauling!
I've rated this company with one star only because the chair I purchased I do find comfortable.
Unfortunately my experience of purchase and service has been extremely poor by standards I would expect in this day and age of a competitive market. Let me explain.... I purchased the Kira Recliner on the 8th March, 2017. Delivery was 4 weeks later ( ordered from Brazil.)
Slightly disappointed by the wait as the recliner was on sale ($2,280.00) and I would not have expected that the chair was actually not available.
So it's delivered and straigh...
- NSW, Crows Nest
Josh Office Chair - the Comfort Shop
Purchased this chair because of the recliner function. The chair was $2,490, my total purchase including other items was $6,635. When the chair was delivered, I made three attempts to use it but each time my neck hurt after 30 minutes. The reason could be that the lumbar support, which is a foam covered metal bar, is too hard on my lower back. Moreover, the armrests are not adjustable. When the armrests are in line with the desk, my feet do not reach the floor (and I am 173cm/5"8 tall). The chair may be more suitable for much taller people, but...then the footrest may be too short. In any case, there is still the lumber support problem and, as much as I loved the idea of a reclining office chair, I could not use this chair. I emailed the Comfort Shop the day after delivery and asked to return the chair to them and to put the $2,490 purchase price towards another more expensive item (I would have paid another $1800 on top for the other item). They informed me they usually do not exchange but would take the chair back if I paid a 20% ( = $498) "restocking fee", meaning that they would credit not $2,490 but only $2000 towards the exchange item! When I emailed that I would check with Fair Trading whether such a high "restocking fee" is legal, they "waived" the fee. However, due to their attempt to extort a $500 'exchange fee', they had lost me as a customer and I exchanged the chair for an item that was equal in price, rather than paying more on top. I am posting here because I wish I had read a warning before looking at that chair. I would have tried sitting in it for longer at the showroom or maybe just checked other stores first, particular stores that offer hassle-free exchange.
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Questions & Answers
Do you sell ergonomic bar stools?
Hi Carmel. Sorry - we don't sell bar stools - but if we can ever assist with a comfy Recliner Chair, please let us know!
I have a cocoon comfort Group bed, my question is I have the name cocoon placed at the foot of the bed. does it matter if brand name is at head or foot of bed
Its not from the Comfort shop
Hello Hazel. Thanks for your enquiry, however we don't stock that brand. Hopefully you will have found where you purchased this from. We look forward to welcoming you to our showrooms if we can assist with a comfy new bed or recliner in the future perhaps.
Looking for a comfortable 2-3 setter lounge for a small flat
Hi Pamela - we stock the compact Boston Recliner Lounge in 2 Seat or 3 Seat options - with foot stools optional. You can test these at our Crows Nest showroom plus see the colour options too. We are @ 168 Willoughby Road Crows Nest. Please call us with any questions - 9438 4422. thanks, The Comfort Shop Team.
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|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses|
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