Electric sofa bed
Experienced and informed staff who knew about the products. Unfortunately, the Hypnos sofa bed I bought was not on display, so I could not test it before purchasing. A slight moment of hesitation with staff when I sought to cancel an order made earlier the same day for a wall bed and replace it with the Hypnos but all worked out in the end. I am very happy with my purchase. Great products in this shop. I would return to buy other goods. Waiting for the sales is a good idea. Products are not cheap.
Great service and product
The staff in Richmond were very helpful. The product came when expected and is easy to use. The only issue was that they recommended an installer who did a great job. However, the staff said he would charge $X to install, and because the bed was queen size, the installer said the price was $X+25%. I bought the product on sale, and that was a significant bite out of the savings. Overall I would recommend them.
I went to the Comfort Shop for one of their beds recently. I found the entire process enjoyable. The staff at the Crows Nest outlet where extremely helpful. Although there were delays in delivery due to adverse shipping as a result of COVID, i was fully informed throughout the entire process by very friendly staff. Once delivered the product is amazing.
We purchased the bed and mattress by calling The Comfort Shop as we live on the south coast and we had checked it out on the website. We knew exactly what we wanted as we had purchased the previous one in 2012 and found it the most comfortable bed ever. The customer service was good and the goods were delivered as soon as available.
We had someone assemble the bed for us. The bed looks good and is divine to sleep in.
Its a great bed
Matthew is well informed and explained everything we asked about in great detail. The bed is great and so far I am very happy with it. great for those with back problems. Delivery was not as smooth as it could have been as we had to do the chasing up etc but it all worked in the end.
Great chair & service
I visited The Comfort Shop on the eve of the Level 3 COVID lockdown in Melbourne and bought the Miami recliner chair after trying it out in-store. The delivery arrived without a hitch 2 weeks later as scheduled, and we’re very happy with the chair.
For a Recliner chair it’s very contemporary
Finding what I wanted was easy.
The colour range from the swatches was very old fashioned and not exciting
I’m a bit worried about the mechanics of the chair however they might be a little stiff
The screw under the right arm rest is missing which means the armrest is loose
Still waiting for the screw and allan key to arrive
I bought the chair from Comfort shop because I didn’t need to assemble it
wake up without the sore back feeling!
I came in looking to replace my ageing bed base and end buying the visco mattress to go with it. I get a good nights sleep with better lumbar support and like the adjustable base so I can elevate the head end. I got great service and good delivery
The store was very easy to navigate. Had the help of Brad & Craig at Moore Park. The product range was good, gave us a good choice, we didn't know what we exactly wanted when we first walked into the store. The quality of the product has been good so far. Have had guests already who say they had a comfortable nights sleep. One thing negative was both guests were tall and said that there feet hung out of the end of the bed. They didn't complain though,
No way would you attempt to assemble 17 boxes worth. The installation measurements were ...
Happy with online purchase and delivery
I recently purchased a recliner which, due to physical restrictions, I had not had a chance to view nor try in store. I based my purchase on the content provided online, from the recliner's description and specifications to colour options. Ordering over the phone was very easy and the person who took my order friendly and professional. Delivery was made within the time specified (a week as the recliner was coming from the NSW warehouse) and the recliner installed in my home by the delivery people, themselves courteous and professional. Overall..., very happy with both service and purchase. I would have given The Comfort Shop 5 stars if someone had given us a courtesy call shortly after delivery to ask if we were happy with our purchase. Other than that, all good.
High quality product. Service friendly and accommodating.
Installer tried to erect cabinet as best he could but didnt carry parts such as longer shank footings. I have to source these and install myself. I would have expected installer to cater for this contingency
Great service, excellent communication
Impressive product selection. Excellent customer service and communication from staff. Assembly instructions were doable. Allow plenty of time to assemble. Organised delivery to a country town. Less styrene please.
Both happy with bed
Bought this bed on line, salesperson very helpful. Diagram to assemble not very clear had to call twice. Disappointed in feature to lift bed head, I read and partner sleeps, I have to wake him to let bedhead down. I did question possible need to have separated mattresses and the requirement to lift bedhead fully to release was not explained to me.
Questions & Answers
Do you sell ergonomic bar stools?
Hi Carmel. Sorry - we don't sell bar stools - but if we can ever assist with a comfy Recliner Chair, please let us know!
I have a cocoon comfort Group bed, my question is I have the name cocoon placed at the foot of the bed. does it matter if brand name is at head or foot of bed
Its not from the Comfort shop
Hello Hazel. Thanks for your enquiry, however we don't stock that brand. Hopefully you will have found where you purchased this from. We look forward to welcoming you to our showrooms if we can assist with a comfy new bed or recliner in the future perhaps.
Looking for a comfortable 2-3 setter lounge for a small flat
Hi Pamela - we stock the compact Boston Recliner Lounge in 2 Seat or 3 Seat options - with foot stools optional. You can test these at our Crows Nest showroom plus see the colour options too. We are @ 168 Willoughby Road Crows Nest. Please call us with any questions - 9438 4422. thanks, The Comfort Shop Team.
Get an answer from our members and The Comfort Shop representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses|
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