Our first choice for appliances!
Since first buying from The Electric Discounter in 2017, it is the first place we look when buying new appliances. We're fortunate to be near the Darra Warehouse & they have awesome Warehouse Specials. They might be a small business but they have many items a LOT cheaper than bigger stores who have to hike up prices to cover their advertising costs. The staff are friendly & helpful, and they price-matched an item for us with no qualms whatsoever. I've now recommended them to friends and have a friend stopping in there today to buy a washing machine. Thumbs up guys - keep doing what you're doing! Word of mouth and positive experiences are worth more than in-your-face annoying commercial advertising!
Great price, great service, very happy
I was nervous using the Electric Discounter because they were so much cheaper than the big discount store near me, and it seemed too good to be true (about $60 total save). I asked the big discount store to price match, but they couldn't. So I went ahead. My dishwasher was delivered a couple of days later, and installed carefully, and they took away the old one for me. Bevan, the delivery guy, was wonderfully polite and friendly, and handled my dishwasher with a bit of finesse - none of that crash-and-bash stuff that can happen when you give a bloke a heavy thing and a trolley. ;-) I was very happy and would use this store again.
Great buying experience
Purchased a Westinghouse fridge, price matching Appliances Online who had a sale, but extended delivery times. Someone rang me within a couple of hours, confirmed the price and that it included postage, then called back to confirm the price match had been approved. Electrolux delivered the fridge directly a few days later, all straightforward with excellent communication.
Great service from a discount store also one of the only to stock Choice's top pick Air Con
Bought a couple of aircon units through them and found them super professional. Had some issues with delivery due to a sick driver (these things happen) and went out of their way to work around it.
Great service and good price
Purchase a Euromaid 2000 Watts 30 Litre Bench Top Cooker MC130T, best price on the internet.
To date not issues
Great products and Service. Always my number 1 white goods bgo to place
I have purchased many items from these folks over the years, probably around a dozen air conditioning units, ovens, diswashers, fridges. Always Always the best price, great honest service
Great price, great service, pleasantly surprised
I bought a Dishlex dishwasher online from The Electrical Discounter. I had shopped around and their price was unbelievable! They were cheaper than the larger retailers, who you think would be able to do the best deal. Delivery was free and it was delivered 2 working days after I purchased it. When I tried to install it, I found the water hose was too short, so I called to ask if they had a longer one in stock. Although they didn't have one, the sales person I spoke to said he'd make some inquiries and phone me back. He DID phone back promptly and let me know I could pick a hose up from Bunnings. They also offer an extended warranty and installation service. I'd definitely purchase from this company again.
I bought a dishwasher for our investment property last week, everything was ok over the phone. I asked them to contact the Real Estate to organise the delivery, gave the contact numbers and confirmed with the property manager everything.
This morning I got a call from the delivery guy, then I told again that he had to call the Real Estate not me.
Anyway, this afternoon I got again a few calls from the business saying they had organised a time with the Real Estate and there was nobody there and it will incur another $55.00 for a delivery tomor...
Quick And Efficient.
Couldn't believe my new dishwasher ordered Friday night, confirmed Saturday, dispatched Monday, arrived Tuesday afternoon from Brisbane to Newcastle. The service I received over the phone was fantastic. They were very helpful and very pleasant. I would definitely order through these guys again. Thank you.
FINALLY A GREAT SERVICE COMPANY
Shopped around for Mitsubuski 710 litre four door grande and the Electric Discounter were best value. Ordered it very easily and was then contacted by the company to be informed of the delivery date. Delivered by two young fellows who were excellent and quite personal. I thank them for their care and set up.
Very very happy on this purchase. No negative comment and will shop with them again.
Delivered on 23/10/2015 to Narangba.
Not so great if something goes wrong!
Bought a $4000 Mitsubishi fridge from them about 6 weeks ago, Got delivered yesterday with a dent in the door. I was told I had to wait until the end of April for a replacement.. I asked if they could send me a replacement door and install once available and was told they will send out a door but i must install the door myself on this $4000 fridge.. I then went into store and was very flexible as i then asked if someone could show me how to install the door (they kept saying it was very easy) but not easy enough to show me.. They said we can no...t un-screw the cap off a fridge that is here. These guys are cheap and if you have no issues or dont require service they are fine. If you require or expect any after sales service what's so ever i strongly suggest you dont buy. I went into Harvey Norman yesterday and got the same fridge and it was $10 cheaper after a price beat.
Great Price and good service to match.
I purchased a fridge and a washing machine from The Electrical Discounter.
I was surprized at the great prices they had, the sales service was excellent, I chose to pick up my goods from Darra. I was rung on time that my goods had arrived ready for pickup and on arrival I was given the best assistance possible to load and protect my goods for transit. I am very happy with the store.
It has sadly been My experience that most companys wash their hands of you once they have your money. The Electrical Discounter was not like this and it was a p...lesent surpiize. It is only when you have a problem with a purchase that the true colours of a company show. I had a problem with the fridge eleven months later and rang them, all my calls were answered, responded to and I was rung back Quickly with the right answers, even my e-mail enquierys were responded to. The Problem I had was with MITSUBISHI not The Electrical Discounter. The Electrical Discounter even published my negitive feedback for the fridge I purchased on their customer review section showing that they can be trusted. Some disreptuable companys only post positive reviews and or sometimes FALSE reviews deliberitaly trying to mislead customers. I don't beleave anyone is perfict and incapable of improving so I give them 4 stars and will call them next time I need to buy something.
Excellent fridge, excellent service
I recently bought a Westinghouse fridge. The price was much better than appliances on line, the good guys and Harvey Norman. Communication with the company, follow up phone calls, delivery and installation was excellent. They even took the packing away. Definitely will use company again.
Unprofessional and disorganised 2
While the eofy sales were on, I enquired about a fridge. It was between this mob and appliances online. This place a little less, decided to give them a go as I always buy from Appliances Online.
At check-out it said you could submit request and ask for a delivery date before paying (this is no longer on their website). I did this. They rang me the next day asking me to complete my payment. I said I wanted to know what the delivery date was before making a payment. He went off to ask. Comes back and tells me it will be two weeks. I ask if he...is sure about this. He is not sure. He tells me that the supplier needs to make more. Really? Seriously, what is the use of making a payment on the never never. He still wants me to pay upfront and he hassles me a bit to make that payment. I say no, you ring me when you have the fridge ready to be delivered and I will pay. He says he will. This was in June. Now it is September. I never heard from them again and I missed the Appliances Online sale. Even better, that same fridge is still the exact same price on their website today but I would not be sucked in again with this totally unprofessional and disorganised company. They want to take your money with no product to deliver. Can you imagine what the after sales service will be like? Can you imagine trying to get your money back? Pay a bit more for Appliances Online. Like another commentator here, the service from Appliances Online is second to none, they have never let me down, and I will just have to wait for their next sale. We are not so desperate to be parting with our hard earned cash to save a little when this service from The Electric Discounter is so sub par ... Hook you in with lower prices and if they don't have that fridge to sell, I bet they don't have a lot of other things they are advertising for prices seemingly too good to be true. You know what they say ... This is a review site and this is a review of my experience with this retailer. If you see a really good price on this site do not part with your cash until you have ascertained that they can and will deliver. Remember, this option to request more information before paying used to be on their website and now it is gone. I got lucky and you have been warned.
Very happy with the experience
When I was looking for a washing machine to replace my old one, we went to a few white goods store and compared prices online. TED is consistently found to have the most competitive price on offer. The delivery charge is also very reasonable, compared to major retailers. I read the reviews from this web site and thought the guys at TED cared about customer service. So I gave it a go with my first big white good online purchase. All went smoothly, the delivery guy rang us twice for a delivery date, and arranged one that fit us. The communication was clear and professional. I am satisfied with the transaction, saving me money without any hassles.
Competitive price, clear communication
Very Unprofessional & Disorganised
I was pricing a fridge to match my freezer which was on sale until midnight (as it was June 30) & it came down to 2 companies, www.appliancesonline.com.au (who I usually buy from) & this mob. It was $1165 + $70 delivery with www.appliancesonline.com.au & $1065 with this lot but the web page directed me to contact them for a delivery price for my area so I did. She said she wasn't sure how much it would be for delivery but she was pretty sure it would be under $100. I said I would like a firm price so she said she would get someone from deliveri...es to call me back with 24 hours. I told her that would not work as I needed to make the decision to buy today while the sale was on at both stores. She assured me the sale price of $1065 would be locked in for me & that the delivery would not be over $100 so I agreed to wait for the call to confirm the delivery charge prior to purchasing the fridge. A lady with a very strong accent who was very hard to interpret called me the next day & said delivery would be $65 so I agreed to purchase the fridge. She then said the sale is now over and the best price they could give me was now $1165. I told her the lady I spoke to yesterday said the sale price of $1065 would be locked in so she went and spoke to her 'manager' and then came back and said sorry, that's the best we can do. I said well congratulations you have just lost a customer for life and hung up. She called back twice but I didn't take her calls they can jam it, I will never deal with them again. If they are like this when purchasing just imagine if you had a problem with the product! No thanks. I will have to wait until Xmas Sales now to get my fridge because all the sales are over but I will definitely be going to www.appliancesonline.com.au who are professional and organised. They mucked me around and lied to me
Please use these guys so they are there in the future!
I have been a customer of these guys for many years after finding them online. They sell brand name products at much better prices than the big stores and offer fantastic service. Please understand they sell the products, they don't make them. I have bought fridges, air conditioners, bar fridge etc. We also purchased extended warranty on our fridge ($400 less than I could get at Harvey Norman or Good Guys for an ex demo and theirs was new!!). The fridge (made by LG) is not great and has broken down three times under warranty and twice under ext...ended warranty. We called them during the three year manufacturers warranty and were directed to LG who fixed. During the extended warranty the service was excellent (once we made our case). Last week I decided to buy an oven from them as ours stopped working. The lady who helped me asked the model no of the oven I was replacing. I called my wife who located it and the lady suggested I consider trying to get a repair as the model was only 3 or 4 years old (we moved into a house two years earlier and it was there). She then gave me the numbers of repairers they recommend and I called one who came the next day (at the time he promised!) and as he had suggested over the phone it was an element that needed replacing. Total bill (including fixing a plug on another appliance) and the part and the callout fee and labour.. $148). She could have sold me an oven for five times that but actually was keen to solve my problem. Well done TED, I will tell everyone I can! Honest, helpful
Some things are not what they seem, so it is with TED too.
***Update to Review***
I thought it pertinent to leave the original review so people understand the process below.
As per the below original review, I ordered a washing machine from TED with at the time unsatisfactory results.
TED called me back the next day offering the product at the advertised price as originally agreed. The manager had discussed and through the sales consultant, as said the original agreement was offered and taken with defined delivery timing to the store location.
This is much more in line with the experience as...read in the product review and I have uprated the rating from 2 Stars Bad, to 4 Stars Good. I look forward to a positive buying experience in future with TED ongoing. ***Original Review*** I ordered a product as advertised online and paid for it, I was called later in the day and told that that stock had been sold out and I would have to pay more than the advertised price along with an unknown wait for new stock to come in.
Value & Service best in my recent experience with several providers of this kind. Bought a Samsung LED TV - particular model not widely available in normal retail outlets. TED had lowest on-line cost (payment system very smooth) & they found one in Brisbane warehouse. Transit time - pickup to delivery (Melbourne) 48 hours. Email inquiry to TED about expected delivery date/time immediately responded to by TED's Shane, who included link to Courier's 'Track Your Parcel' - details of which were most helpful in arranging delivery. Strongly recommended..
Bought a chest freezer. Filled it with food it broke! We had to ring the manufacturers. We had to lug the thing to a shop 40 mins away just to be told it was brokenand return a few days later to bring it home again. Finally replaced, filled it with food again. Again it broke. They will not even pick the damn thing up. We have to drop it off if we want our refund. Partner has a bad back, they don't care. They sell faulty products.
Lost hundreds of $$$$s worth of food. Months of problems.
Disgusting customer service.
Worst customer service. Lost hundreds more than we saved!
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