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The Furniture Shack

The Furniture Shack

4.0 from 26 reviews · View Statistics
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Reviews

4.0
26 reviews
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Megan S.
Megan S.
  • 2 reviews

Would give them -1 if I could, the service was horrible.

published

The one particular staff member was horrid, so pushy and couldn’t just have a look without her breathing down our necks, what made it worse was that we were dealing with a younger girl first and she was lovely and then this other lady came over and swooped in and ripped the sale from her, just absolutely horrible.

Product Quality
1/5
Shipping
1/5
Jacqui
JacquiSouth East Queensland, QLD

Perfect table for cafe

published

Outdoor Messina tables are great for our new restaurant. Jasmine went above and beyond to secure the number we required in a very short time frame. Exceptional customer service and a great product. Fantastic communication with us the whole way through. Highly recommend this company.

Product Quality
5/5
Incentivised Review No

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0.0
(1,234)
Julie B.
Julie B.South East Queensland, QLD
  • 5 reviews
  • 1 like
  • Verified

San Sebastian outdoor lounge

published

Extremely happy with the service from the store at Jindalee. The whole process was very easy and their communication was great. We are very happy with our outdoor lounge, the quality is excellent compared to others we looked at.

Product Quality
5/5
Shipping
5/5
Christiane
ChristianeGippsland, VIC
  • 2 reviews

outdoor cushions

published

It was nice to deal with this company very personal service.. the items were outdoor cushions and they were exactly like on the website... thank you
and great delivery service took only 3 days

Product Quality
5/5
Shipping
5/5
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Looks fantastic on our balcony!

published

The store at Aspley was easy to navigate and the range of products was impressive. We paid more than we expected for the 3 piece rattan Sienna lounge set plus coffee table but this was justified by the quality of the product and durability. When it arrived it was very well wrapped for transportation and was in perfect condition.

Product Quality
5/5
Shipping
5/5
Marshall W.
Marshall W.South East Queensland, QLD

Great service

published

Very helpful, listened to what we wanted, great knowledge, and was able to find some extra items that weren't at the store. Follow up phone call, and email of pictures of extra items that she found. I will shop here again.

Product Quality
5/5
Shipping
5/5
Chris
ChrisSouth East Queensland, QLD

great staff

published
Product Quality
4/5
Shipping
1/5
Sharon
SharonSouth East Queensland, QLD

Buyer be aware

published

Buyer be aware I purchased an outdoor setting and its falling apart and its only 5 years old . Have contacted company but they are not interested in doing anything. The setting wasnt a cheap product. So be very careful when looking for a setting and dealing with this company. Please note if I had the option they wouldnt get a star at all.

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Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes

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0.0
(1,234)
karencampey
karencampeySouth East Queensland, QLD

We found our dream out door furniture

published

From the moment we arrived Thea provided us with excellent service. Her knowledge on the products was outstanding and it helped us to understand what we were really looking for .. Together we came up with the perfect package to suit our needs. I just love the quality of the products and that Thea helped us match cushions and art work to suit our setting. A wonderful quality service all over.

Incentivised Review No
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Cecilia H.
Cecilia H.South East Queensland, QLD

Love our item and Great service.

published

Loved the service we received and very satisfied with the product purchased. Its looks great on our balcony and was easy to pick up and get home. Our assistant Jasmine was very kind and kept us updated until the product we wanted was in stock.

Product Quality
4/5
Incentivised Review No
Elaine
ElaineSouth East Queensland, QLD
  • 2 reviews

Great service and quality products

published

Great helpful service from Jasmine at Capalaba. Found just what I wanted! Very happy with my choice of setting , and it's finish and materials.
Bought some nice cushions and chair pads too.
The delivery guys were very pleasant and arrived when they said they would.
Thank you. Very happy.

Product Quality
5/5
Incentivised Review No

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0.0
(1,234)

excellent service

published

I shopped at both the Capalaba and Loganholme stores via phone and then Capalaba in person. Both stores gave friendly and helpful service....Courtney at the Capalaba store went to a great seal of trouble to ensure I could find/source items for a gift. She didn't just wish to sell she wanted a happy customer. And she achieved that. I will be back.

Product Quality
5/5
Incentivised Review No
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Meets the needs it was intended for.

published

Very happy with the product. It was easy to assemble and we are very happy to have found it in your store. It was a difficult item to find at a reasonable price.

Product Quality
5/5
Incentivised Review No
Natalie and Judy
Natalie and JudySouth East Queensland, QLD
  • 2 reviews

Modern, Stylish Outdoor Furniture

published

A fantastic place for stylish, modern outdoor furniture. All the pieces we viewed were of a really high quality and anything but boring!
Tessa from the Aspley store was an absolute gem! She provided great customer service, gave plenty of options and had excellent product knowledge. It was a hassle free purchase and best of all no hard sell! Thanks Tessa for a really positive experience!

Product Quality
5/5
Shipping
5/5
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Elese
EleseSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Great service with a smile.......even at 4.30pm!

published

Fantastic shopping experience today with Julie at the Capalaba store. Great service. Really appreciated her help to bring the look “together “ for my amazing new outdoor setting. Thanks so much for all your help and great advice!

Product Quality
5/5
Shipping
5/5

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedOutdoor
Visit official website

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