The Good Guys Kitchens
3.2
544 reviews
PositivevsNegative
55% · 299231 · 42%
Return Claim Made · No
Customer Service
1.2
Timeliness
1.0
Job Satisfaction
1.0
Rates and Fees
1.0
Product Quality
2.3
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Notice to reviewers: The Good Guys Kitchens has recently rebranded to Kinsman Kitchens. To read the reviews on Kinsman Kitchens, please click here.
Reviews
roy Greater Melbourne (Outer), VIC
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Terrible GUYS - Potential SCAM on going
Was browsing through the shop at Narre Warren, sales person approached and said will give good discounts for fridges. At first wasn't interested. Then he approached multiple times promoting us to ask the price. Lowered price from listed price by $1000. Made us change our mind. Paid full amount $4000 + Concierge service . Its been almost 2 months now and product not yet delivered. called multiple times. response was we need to wait. finally went to the shop and asked. Answer - "we don't know when it it be delivered, we can give you money back". Sent a complaint email asking for compensation. No response. Will never go back to this vendor. Modern day fraud. Show detailsOstsee Sydney, NSW 27 posts
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TGG Management Chaos
I ordered an rangehood on 1 Feb, was promised to deliver by two weeks. After five weeks, everytime I call them, Sales blamed to Warehouse, Warehouse blamed to Supplier, Supplier blamed to TGG Purchasing Team. Trying to cancel the order, reception girl said according to their policy, if I cancel it, I will lose the deposit because the stock has been ordered. Complaint to HQ, finally got my refund in April. And the rangehood was never ordered, (sales didn't process the order corrently) according to their internal investigation. What a joke. Show detailsCustomer ServiceTimelinessJob Satisfaction
Bern South East Queensland, QLD 3 posts
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27 kitchen panels fell apart at 7 years
Don‘t assume your kitchen will last more than 7 years. 27 panels fell apart when the glue adhesive deteriorated cause the foil front panels to peel off. The manufacturer won't replace them all because we started to notice them a few months out of the ‘guarantee’ period.Regretful buyer. Sydney Surrounds, NSW 2 posts
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Kitchens are imported flat pack junk
Laminate benchtop around sink swelled within months. They declared it is “wear & tear” therefore not covered by warranty. Wrote it off as “water damage” - it’s around the sink! Very disappointing that GGs accept no accountability for this fraudulent kitchen company. Show detailsStoryremainsthesame Greater Melbourne (Outer), VIC 2 posts
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Installtion is a real issue
Goodguys needs to be held accountable for trade installers they source,the real issue is you pay up front in good faith expecting quality workmanship reality is there sub par lazy installer /plumber who will only do what he feels like doin .$269 gets you / you supply precut hole all they do is insert gas cooktop will not reroute gas line way you want then dont clip gasline or cable correctly .Remember this when you pay upfront no chance havin prior discussion with there trade person they will rip you off ,they will turnup do ... Read morequickest way and terriable workmanship also be aware as i found out they get pass your signature by sayin goodguys will send you paperwork which when you recieve email job has been closed and you have been had .Customer ServiceJob SatisfactionProduct Quality
lyndonlim1972 Greater Melbourne (Inner), VIC
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Installers let them down
Don't do it. It seemed like an economical cheap option at the start. They told us we would save money as the cabinets would be custom built in NSW factory and delivered to our house in Balwyn North. From the start the service was bad as we were given poor advise about where to positioned our bench top. The installers were just as bad.. Once they have your money they will tell you it's your problem. We read the bad reviews but rationalised that only the minority of customers are writing to complain where the majority are the happily silent. Don't get suckered in. I think where they really fall over is the money hungry installers who won't help you with the slightest problem post installation. Show detailsErika
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I would never buy a good guys kitchen ever in my life again, poor and rude service and the quality is poor
Handles have rusted, cupboards didn’t align, the fridge space is way too short for a large fridge. The soft cupboards have fallen off 50% off cupboards in less than 2 years and had to make significant unexpected changes with the builder that stuffed up the electricity access. When you contact them they don’t call you back and they disregard your complaints despite when they sell you the kitchen they tell stress the quality of the productUseful idiot Melbourne 2 posts
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Astonishing
11 weeks. No kitchen. Tenants pulled out of rental agreement. Who could blame them. Cancelled contract with supplier. Tried to, illegally, hit me up for $800 cancellation fee. Astonishing! An organization at war with itself. Sales, design and manufacturing blaming each other for the failures of their internal culture and who are openly contemptuous of their customers. Sadly, from my experience, a fairly standard Australian management model.AGU Brisbane 7 posts
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Bad customer service, terrible product availability, average quality. Basically you get much less fo
Unfortunately I walked into Goodguys one day and I thought to myself they have %20 off their kitchens and free design, I should give it a go. I have done ikea kitchen in the past and many DIY jobs around the house so I consider myself a very capable DIYer.The designer was ok, did some rough measurements (simple layout) and had few good points. After a few hours at the house I got the pressure sale and was told the price is only the same if I sign up on the spot (why not telling me before and wasting 4 hours of my time). I didn’t as same lay... Read more
out would have cost me half of the price even after their %20 off from ikea. Their point of sale was that everyone else is rubbish and their products is made in Australia and of superior quality. The next day I was contacted by a manager who offered me additional %10 discount and even though price was more than ikea, I thought I would give it a go. They were kind of nice to this point. On the morning to sign the contract the designer was extremely rude and when I asked two questions she refused to answer and said I can make changes on the day the measurements are done. She was busy and had to go even though she booked the time with us. The measurer was worse than the designer and wanted to give me a cabinet over the fridge which was 10cm higher than the rest of the cabinet and when I refused I was told I am fussy. They advised me of making a few changes which I ended up having to spend a few hundred dollars at Bunnings, ikea and Aussiecut to custom build and fix those issues. They have sent me wrong parts and they are advising me of leaving gaps where I shouldn’t have and they have made so many mistakes in the parts they sent me. After sale customer service is horrible. They say they come back to you within 24 hours on their online portal and you are lucky if they notice you within a week. They never apologise or care for the mistakes they made and never try to help you. They quality of the cabinets is okish but the horrible customer service which has left me with an unfinished kitchen after few months is beyond ridiculous. I would never recommend them to friends maybe some enemies but do yourself a favour, save a few grand and go elsewhere.Jojo46
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Wish I had read these reviews first!
Worst experience ever! Wish I had seen these reviews before we decided to get outlet kitchen done with them. Terrible customer service and were very rude on the phone. 18months later and the kitchen is still not finished. They set you up with a trade company to install the kitchen then take no responsibility when the job is not complete. Wish I could have given 0 stars. Would recommend to go elsewhere for a kitchen.Chloe
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Terrible, horrible, don’t go with them
From measuring to installation, everything was wrong, after the installation the cabinets measurements was wrong, no customer service, no one know what is happening. Don’t give your money to them, go somewhere eyJulia Melbourne 5 posts
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Do not use this company
Any savings made by using this company are gone when the kitchen arrived damaged and with parts missing. I have now been waiting an additional 4 weeks for my kitchen to be completed and I still haven't been given a date. I have a number of trades now on hold until the kitchen has been installed. Very Disappointed. Lots of apologies but no action. Use a local company that you can deal with face to face. I trusted the association with the Good Guys. What a mistake.Fed UP Canberra Central 2601, ACT 5 posts
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I was ripped off too with the supposed cancellation fee of $897. For what?!!!
In March 2013, Canberra Fyshwick store had an opening of Good Guys Kitchens. I stupidly paid $2000 to keep approx 4.6 metres of white Silestone at their introductory cost. Since then, I have tried numerous times to get that deposit back but never had a response of any sort, despite all the promises that a manager will call me. I then chased the money through their complaints site on their webpage. I was dealing with another fellow who seemed helpful - until I asked why I was only refunded $899. I had never commissioned a kitchen, just holding price on the granite. They have stolen $897 saying it was a cancellation fee?K.E Syndey
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Horrible experience
The initial meet and design was great but we have now gone 10 weeks without a kitchen. It is one mistake after another, plans were changed without notice, cupboards installed not to the plan so appliances didn't fit, they have no interest in helping because they demand 100% payment before installation. When they did come out to fix things, it was a poor attempt. The end price was thousands over the quote and the job over all is poorly done. The product seems to be good quality (time will tell) but the stress and hassle of it all is not worth it. Go somewhere else. They seem organised at first but its all down hill after you sign up.Darre
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So unprofessional kitchen group/ good guy kitchen
We had our new kitchen by kitchen group, introduced through good guys kitchen. Still so confused about the relation between kitchen group and good guy kitchen. But one year after our kitchen was bulit, one of parts on the cabinet was broke. We contacted kitchen designer who confirmed the kitchen has life guarantee and gave us the contact number and person of kitchen group. After we called him a few times, he promised to call back to arrange, but nothing happened. Last time when we called tel:07 3440 8400 and was told she will let this guy know and give us call, again nothing happened. So disappointed and next thing we will try to go to good guy kitchen and see if anyone can help. So unprofessional kitchen group/ good guy kitchen.Page 1 of 6
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