This appliance is a Dream .
Just bought a RUSSELL HOBBS JUICER , brilliant and efficient , Carrot juice a must , getting rid of fruit that has nearly expired is brilliant , very easy to clean and easy to assemble .
Service is good
I purchased refrigerator from Maribyrnong good guys. The salesman was good and very friendly.
Even delivery guys was perfect. He was delivering it bit late but very good service. They are really good.
It's a great kitchen but comes with a mental cost also.
Well, after 2 years in our TGG Kitchen I thought that I'd include a review. Pros: looks good, functional. Cons: they didn't put in the correct size cabinet for microwave which meant that either TGG rebuild the whole wall of cabinets and fridge/freezer opening or we use a smaller microwave. We decided to use a smaller unit (which TGG supplied us thanks). Hindsight - I would have requested they rebuild and supply what was agreed. Under bench oven isn't installed correctly (is angled, not aligned). When the kitchen arrived the whole of the c...abinetry over the stove top had to be modified to comply with clearance specs. When the constituted stone bench tops arrived (in the back of a ute with a bit of thin foam between them) the had chips and one was cut incorrectly and needed to be resupplied. They took forever so we had a complete kitchen that we couldn't use for 3 months. They finally supplied correctly and then took the best part of a whole week to do the install properly. Had to chase them up for the cutting boards promised from the cutout for the sink. They said that someone would come and check and realign all of the cabinetry in about 6mths. 2yrs on haven't seen or heard of TGGK. Not being a kitchen designer but being pretty handy with doing maintenance I've attended to the doors and other various things that needed correcting because the thought of having to deal with getting after sales stuff done was traumatic. During the process of design and production there is plenty of contact and information. The system seems to work pretty well so long as you're reasonably wise and can spot things that aren't correct along the design path. Once the kitchen is on site and the installers have finished, that's it. Don't expect to hear from anyone, especially if you have a problem or have had problems in the process. TGGK are a business and their priority is making money, not making you happy. It's pretty embarrassing when you have worked for one of the franchises, now the owner very well and then have to go through this process. Would I do it again? We could have purchased a local custom kitchen at a cost of an extra $10K (approx.) and if I had to do it again that is what I'd do. Having to deal with people in another state over the phone was difficult. Would I recommend TGGK to others. No. We're enjoying the kitchen and it sort of works but it all came at a mental cost which I wouldn't pay again.
After sales service
Extremely happy with kitchen however after sales service does does not exist over half a dozen phone calls not returned contacted the good guys which is who we went through to order the kitchen still no luck finally got through and was told that the doors I wanted were $50 each that was find $50 for a courier Was told that I could not pick the doors up myself so I accepted that but then I was told $50 for administration fee that was ridiculous I was told in no uncertain terms take it or leave it
Not happy at all with our decision to go with Good Guys kitchens - all milk and honey at the beginning and then you are at the mercy of each tradesperson - no one takes responsibility- they say the installer is expected to oversee the other trades but he really does not - he provides the contact and we have to do the chasing. No one bothers to come around to even see if the job has been completed as per the design or make an inspection of the completed project. I mentioned this in my final survey report but no one even bothered to call me. T...hey are very rigid and no cooling off period. We went to them as we thought - great! All in one! But basically you are left alone chasing individuals- bad experience with Stone people too - visible joints.
So far so good, enjoying the kitchen.
The kitchen is very nice and we really like it. Our only negative was waiting for missing or damaged parts to be delivered too long after the first installation. This caused us to wait for the complete kitchen and have more days off work for the missing parts to be installed.
Not all reviews are bad
I didn't read the reviews on this company until after I signed up. I admit to sweating a bit until the job was completed. My problem though. My situation was that I needed a new kitchen ASAP. The property I purchased had a kitchen with 2 cupboards and a set of drawers. I was only ever going to get one quote. I had a rough idea of what it would cost and I cannot handle shopping around very much at all. I was therefore prepared to sign up on the spot if my expectations were met. This I did at The Good Guys, Helensvale, Qld. I went there ...with measurements, photographs and a design and the desire to Nike. Just Do It. Less than 2 hours later, I had the plan, the costings and had organised purchase of discounted electrical appliances (ceramic cooktop, wall oven, range hood) from the Good Guys. Good Guys staff member who I dealt with was very knowledgeable and caused me to rethink the selections I had made and change them accordingly. Came delivery day and several cartons had sustained damage. It was minor damage to components on a protected pallet and had occurred before Grace, collected the kitchen for delivery. It was then I realised that Freedom is also involved with this company and The Good Guys. I photographed all the damage and reported it via the online messaging system. This process only allows one photo at a time so it took a while. I was met with deafening silence. No answer came the stern response. After several days I became angry that my messages were eliciting no response at all. I messaged both the administrative group and the management team, advising them that an angry me was an ugly sight to behold. The matter was immediately acted upon and a new corner cupboard despatched to me. We made up the difference of damaged components in 2 corner cupboard units from the extra one sent. My friend is a cabinet maker of high distinction. He came for six and a half days it took us to remove the old and rebuild/install the new. Initially he had suggested that I paid too much for the kitchen. After completing the job, he said that the kitchen is of very good quality and he was quite surprised at the standard. The only hiccup we had was when he discovered misaligned clamp rebates on the adjoining joints of one of the kitchen tops. It is a U shaped kitchen. We had already fitted biscuits and glue to the joint and had to move quickly to clamp it together using a heavy duty ratchet strap before the glue set. The glue, biscuits and edge L Clamps hold it all together nicely. We weren't in a position to halt work and order a new top. The bad? The niggling points I mentioned. The good? An easy process that allowed me to design the kitchen and have this company draw it up, manufacture it and deliver it to the small island I reside on within the Southern Moreton Bay Island Group in Qld. I am completely satisfied with the purchase and happy that I went in this direction. My suggestion is that if you want several quotes- go to this company last as some pressure will be applied for you to make the decision on the spot.
They are very helpful and nice to deal with
We were quite happy with our products and delivery was efficient. Pretty happy with the way everyone helped us. Will definitely purchase again from the good guys.
My kitchen is all that i wanted. The materials are top notch.the guys that installed went above and beyond. Liked the fact that i could source my own handles
great service from good guys melton very happy with dishlex dishwasher installed for my use. always wonted one so now I am right
Love my new kitchen
Love our new kitchen.
Good guys were great with communication and service. When issues arose they were dealt with straight away. The design is amazing and has doubled our space!
We were able to organise the trades ourself which has saved us thousands.
Being a new renovator, just ensure you really look at the plans as the kitchens are not custom built so the overheads could have been deeper now it's fitted.
Other than that the soft close cupboards, finish and handles are beautiful.
The fitter was amazing and very helpful. Just ensure if you need trades to do your electrical, plaster, gas, gip rock that you pre organise this so you don't delay your install.
Overall very happy with how lovely our kitchen looks
Nice Kitchen Upgrade
We used Good Guys Kitchens for our cabinet upgrades and are very happy with the result. For the new benchtop and splashback we used a separate company. We kept the same cabinet footprint as the old kitchen but the designer was helpful in suggesting some improvements. The installer also was helpful when he came for the check measure, explaining adjustments needed and how the cabinets would be put together. Cabinet delivery was on time and all components were complete and correct. The installer arrived as promised to dismantle the old kitche...n and then finished the new cabinets in the stated timing. The quality of his installation work was excellent. We used Good Guys tradesman and they also did a great job. Only complaint would be some coordination problems with the electrician and plumber to return to finish off the project. There were a few days when we were a bit in the dark about when they would return. However in the end this was only a minor issue and we are very happy with the finished kitchen
Very happy with the result
A reasonably lengthy, but worthwhile process. Overall experience with Good Guys was very good. Everything was done through the Good Guys - from original quote to design to purchasing new kitchen equipment to installation.
The online portal was easy to use and correspond with the Good Guys team.
The installer of the new kitchen was excellent.
Changed my kitchen from the 1980's to the 2000's
Their service from the designer to the installer was top notch. I would recommend them to anybody. The kitchen will have put so much more value to my home. I'm rapt.
Reasonable value, but poor project management
We went with The Good Guys Kitchens because we were impressed by the professionalism of the designer. The quality of the cupboards and fittings is fine, although lack of flexibility on cupboard sizes has led to significant lost storage space in the corners. The old kitchen was removed on 20 May last year, and the new kitchen is not quite finished, almost 10 months later. Some three months of this was due to delays in an insurance claim through no fault of The Good Guys, but the primary cause was inadequate project management. The tradies who carried out the work were friendly and highly competent. The Good Guys Fyshwick were helpful in selecting and holding appliances for us.
Questions & Answers
The good guys Fyshwick, ACT
Has anyone in Canberra bought a kitchen from the good guys in Canberra?
I purchased mine from the Good Guys in Newcastle and it was supplied by the Kitchen Group in Sydney. (they also do Freedom Kitchens). Even though you are in Canberra, there may be a very good chance that your kitchen will be supplied by the Kitchen Group out of Sydney, Be Careful.
No matter where you live expect bad service and a poor quality kitchen with the Good Guys! Fair trading are keeping an eye on them and just need a few more people to come forward before anything can be officially done about them. I wouldn't waste your hard earned money on this company!!
There really are some big disparities between reviews for this company. I think it would be helpful for people leaving comments to mention the suburb they live in or the store they used as there may be a trend evident of where you might end up being able to count on good service and appropriately skilled people. Just a thought as I am very tempted - I live closest to the Capalaba store so if anyone has feedback on that, I would appreciate it.
It does not matter which store you go through because the company is a separate entity - Courtsean Pty Ltd trading as The Good Guys Kitchens.- all the kitchens are managed by their Somersby NSW store. What I can tell you is that they take your money upfront and if anything goes wrong they don't take any responsibility to get it right. One of our benches was measured incorrectly and I have had to chase the Somersby office for a replacement. They do not call you to advise you of when it will be ready, the Customer Services Manager speaks to you in a moronic and robotic way and just keeps telling you that they cannot guarantee your delivery in a speedy manner. What should have taken a week has now become a month without a functioning kitchen. They promise to organise an installer, they do, but when things go wrong they basically don't care. I have had to take over the project management of my kitchen - the plumbers refused to bring the fridge inside the house - it was the The Good Guys Store/Thomastown Vic who came to my rescue and organised for their delivery drivers to do so. I cannot speak highly enough of the sales staff at the The Good Guys store. The Kitchen Group people do not offer any compensation for your stress, your time to follow up with them or your time to organise the plumbers, tilers etc. THEY HAVE THEIR MONEY!!
Ours was done through the Caboolture store Queensland. We have a faulty bench top and they are trying to blame us and every time I come back they change it to another reason why its us. Still fighting but its very frustrating. Wish we'd never gone near them.
Same for us; nothing to do with our local store who are fantastic and very helpful. Had to continually deal with the seperate kitchen entity over the phone; no showroom or office that you can have a face to face meeting. The only way to do that is to make an appointment and wait for a consultant visit. Always had to leave a message three or four times before we received a response. Didn't want to get angry with the lady who answered the phone; she was just doing her job; but in the end she was the one that coped our angry rant. Best way to get a reasonably quick response is to send your email to the management via their message system. Do not use this company! Started off great, consultant was lovely, then that was it. The design was wrong; luckily we thoroughly checked the measurements before the kitchen was ordered. Installation was supposed to take one week; ended up being 4 months. Intaller wasn't competent and he was doing it on his own even though we have a fairly large kitchen. Cost us over $25000 and we had to arrange and pay extra to finish the bulkhead. Now several of the soft close drawers are already broken; only 1 year old. Trying to get those replaced now but clearly they are poor quality.
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