Cooking in our new kitchen is a dream!
I would recommend The Good Guys Kitchens. We were very happy with the process. The installer was fantastic and cleaned up after himself each day. The online site was functional and easy to use. The finished product is amazing.
We now have stylish and sleek kitchen
We shopped around and were sold by the designer who understood that we needed time to consider the options. The other company's designer that came around was really pushy and insisted that the price quoted was only available if we accepted there and then and I can stand that approach.
The online process meant everything was recorded and professional and when I wanted to speak to someone in person it was always easy. Let's face it, kitchens cost a fortune so you need to be certain you are going to be happy with the finished job. We are really happy with the look, quality and functionality of our new kitchen. We actually have space for both of us to move around and work in the kitchen. We would happily recommend Good Guys kitchens.
Great service and a very good end product
We went through The Good Guys at Taren Point and had a very positive experience. Showroom staff were really friendly, the on-site designer had some great ideas & did us a good deal price-wise, the installer was very professional and helpful, and trades staff provided a professional finish. As in any complex project there were some minor issues, however, it was very pleasing to see the installer and Good Guys staff work together to fully resolve all matters. At the end of the day we got a great kitchen at a competitive price. I would certainly recommend the Good Guys to anyone looking for a new kitchen.
Very good quality kitchen. Efficient service.
Good quality products and kitchen cabinets installed by helpful and qualified trades persons. Installation happened according to plan and quotes.
Excellent looking kitchen, great quality. Gets a little confusing paying different companies but otherwise great to deal with. Would recommend them.
Love my kitchen too !! Paul
From start to finish, including the application for finance, assistance in choosing the appliances at the store, and the kitchen design and installation was a great experience. Andrew and the rest of the installation team were excellent and the regular email communication and phone calls from customer service and the suppliers was faultless. I am delighted with my new kitchen and would have no hesitation in recommending The Good Guys to install a very important area of the house - your new kitchen !!
I love my Good Guys Kitchen
My kitchen is beautiful. The designer, kitchen installer and trades were all cooperative and helpful. I liked the ability to log in to see progress of my kitchen; when I queried delays/concerns I was contacted quickly and issues were resolved. It was great to drop in to my local Good Guys store and have another look at my cupboard and benchtop colours/materials. I even took several tile samples to the store to see how they coordinated! (and got style tips from a salesperson which was very helpful).
It takes a while to work through the process, although that was partly my fault taking time to decide on appliances. But patience pays off in the end.
My dream kitchen
Design service was friendly and informative, but now glad we took extra time to pick cabinet & bench combinations.
The online web communication is convenient and practical document storage facility.
Delivery & Installation were delayed two days by a courier breakdown but otherwise went smoothly. We chose an alternate benchtop fabricator and could not be happier with the overall finish.
Happy with suggestions from the gentleman that gave us the quote, overall it has made my life a bit easier. Happy also with all the trades.
Loving my new kitchen.
I have a very small space and not much to work with however the designer came up with a great solution so I could have more bench and cupboard space and make the kitchen flow a little better. I agree with some people about communication, on occasion replies were slow (but I am impatient!) however overall I was really please. Once signed up, the online portal was easy to use and a great place to store all the master documents. I can’t praise my installer enough, he was great and the trades he brought with him (plumber, electrician and tiler) went above and beyond to make sure I got what I wanted when I wanted (it was just before Christmas so a very busy time for them). Thank you Good Guys.
Nice Kitchen but issues
A showroom visit plus a consultant's meeting and an installer's measure up and, in no time at all, a great new kitchen. The only issue we had was the coordination with the trades and our installer. Our installer was asked if we pay him and then he pays the trades because we had heard this was an issue on other installs. He stated that we pay him and he would take care of the rest. When it came to the installation after we took out the old kitchen we had to pay the trades instead of the installer. Also the plumber wasn't orgainise on the day of...installation and we had to wait until the following Tuesday after a long weekend before we had water connected to the kitchen. Also the installer forgot the the stove top was gas so this was added onto the plumbers bill. Other than issues we would recommend Good Guys for a new kitchen.
I'm now in Kitchen Heaven thanks to the Good Guys
Our kitchen renovation was an extremely seamless and smooth operation from start to finish. The designer was very experienced and knew exactly what we needed to have to make the area flow and worked in accordance to our strict budget which he was able to meet easily with no compromise to the end result. He followed up efficiently and made sure we were aware of everything we needed to be ensuring there were no nasty surprises. The fit out itself took 1 and 1/2 days and the contractors looking after the fit out were very professional and honest. ...They dealt with a difficult space and made the end result look amazing. There was a scratch on one of the cabinets which he fixed and have had no issues since. 1 year on I still love my kitchen and glad that I went through Good Guys.
I'm happy with my new kitchen
Things went well from start to finish. I have no complaints and can recommend the Good Guys kitchens to others.
A very happy customer
A new kitchen is a big investment and after saving all our spare funds for a number of years we had a high expectation level. Good Guys did not disappoint. They helped us plan our kitchen, the tradies were always on time and their workmanship was very good, we were happy with the costs and the end result is a fantastic kitchen. A very satisfied customer.
Very happy with my kitchen
I was impressed with the service provided by The Good Guys and the kitchen contractors. Everything happened on time,the designer was good and Micheal took extra care to make sure the fitting and cupboard design would fit with my existing flooring. I was kept informed all the way using the website and all my queries were answered the next day. The new stove top and dishwasher were easy to choose from the store, and were kept there and delivered later to fit in with the kitchen fit-out.
The fitting itself was very arranged for a time to suit me...
Quality customer service
I was impressed with Good Guys Kitchens initially by the quality of the service staff at Mt Gravatt store. They knew their product and gave excellent advice. The designer was intuitive and designed a kitchen that I was happy to endorse. With the site inspection, it became obvious that the measurements (I had to supply them as the design took place in the store), were not sufficiently detailed to allow for the kitchen as drafted. I chose to cancel the contract rather than continue with a modified design (which Good Guys offered to do). I have t...o say that all the staff I dealt with were professional and customer focussed. The cancellation and full refund of my deposit was effected quickly and without question. So, while I CAN'T comment on the quality of the outfitted kitchen, I CAN say that the company is one that I felt I could deal with confidently.
Happy with the Kitchen
Very happy with The Good Guys Kitchens. Installer was brillant and extremely helpful. Turn around was quicker than quoted. Liked the way we could use our own trades and organise the stone and splashback appointments ourselves.
I'm very happy with my kitchen. It looks great and is very functional. Although there were some delays with my kitchen the end result is gorgeous. There were some delays in communication but once that was sorted the install team did a great job. The consultants in the showroom were friendly and knowledgeable.
We recently had a new kitchen designed and installed by The Good Guys. The service from the initial design process to making amendments and then delivery and installation was very professional. The online portal for reviewing and approving plans and contacting our customer service rep worked really well and we always received a prompt response when we submitted queries. The installer was really helpful and the end product exceeded our expectations.
My kitchen dreams have come true!
I would like to thank the Good Guys for their courteous and professional manner when dealing with me regarding my new kitchen. My kitchen was difficult to install due to the fact that not many of my walls were straight. Our builder ([name removed]) was very patient and showed great resilience when presented with numerous challenges.
One of the panels delivered was the wrong size, however this was replaced within ten days.
([name removed]) coordinated with the numerous trades people in a timely manner when required, thus alleviating any hold u...
Everything we asked for
We had a prompt visit from a subcontracted designer who knew her job and listened to what we wanted. The timelines originally offered were modified to suit us. The installer was excellent and co-ordinated well with us. A damaged in transit bench top was replaced very promptly with no hassles from the factory or the installer.
Effortless from start to finish
Right from the start of looking at the showroom to the installation was good . I was especially impressed with the online portal as it was easy to use and saved time throughout the whole process. All staff I dealt with were professional and courteous and assisted with any queries promptly.
It would have been nice if the additional works I.e stone and glass splashback could have been managed by Goodguys.
I would definitely recommend Goodguys Kitchens.
Still a work in progress.
Very important to know exactly what you want and have other quotes ready before using TGGK. Best to read and understand the contract and have all your money ready because they want it all up front. Good Luck
convenience comes at a price
For any novice renovator, a kitchen renovation is quite daunting. The renovation process progresses in steps with any contract kitchen renovator like the Good Guys Kitchens (GGK).
First, there is the sales pitch. A well presented sales person from GGK comes over to your place, at a time convenient to you. Although they advise 2 hours, do keep a good 4-5 hours for this. Tip: It really REALLY helps if you know exactly what you are after , rather than asking for options. We did ! , Also do ask for a quote on trades, and make sure you use that ...
Love my new kitchen! Enjoy cooking so much more, should have done it long ago
Not knowing anything about designing a new kitchen, I found going through the Good Guys was a good experience, The first point of call was the designer, who could have done a better job , but with the kitchen installer we changed the design to my liking. The installer did an excellent job and even came back after the installation to fix a couple of things nothing was to small for him. I love my new kitchen the bench tops are so lovely and wide love the edging so when you wipe the bench top you, just pull out your bin and in it goes. The cupboards are so easy to keep clean and look so new all the time. Love my new kitchen
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