We have used Hamper Emporium twice in the last three months, both times the delivery was prompt and the recipients delighted. The last one suffered some damage in transit and a bottle broke. The receiver called Hamper Emporium and they di not just replace the broken bottle but sent her a entire replacement hamper. Now that is exceptional service.
Nothing is ever 100% But Wow How it was dealt with!
I received a hamper from my son for Fathers Day this year and when I opened it, the body wash bottle lid was loose and this resulted in some of the wash being spilt throughout the hamper. This caused minor damage to some of the items in the hamper and definitely took some of the gloss off the gift. Not wanting to have my son think I was ungrateful I contacted Hamper Emporium directly and relayed what had happened by email. The very next day I was contacted by Margherita and offered a well meant apology with a request for pictures to see what ha...d happened. I was very happy to comply and later that afternoon I was contacted by Margherita & asked what wine I drank. Now. The original hamper was essentially a toiletry pack that my son had ordered inadvertently and when I relayed this to Margherita she was very quick to say that she would do what she could. Well! Today the replacement hamper has arrived and it was truly spectacular! There was also a bottle of red wine AND a bottle of white so wife was happy as well. I would recommend The Hamper Emporium as we should all know that all too often something is not quite as you expect. In this instance, Margharita and the company excelled in communication and customer service and these days this is an all too rare combination. Thank you Hamper Emporium for a best Fathers Day ever ( Belated :-)) Maurie
I had a horrible experience ended up getting refunded!
I ordered two hampers and paid extra for same day or next day delivery to a Sydney metro address. I was worried and even contacted the hamper emporium direct the next day. They reassured me that it would be delivered that day. It ended up arriving 4 days later and it was after my friend had left hospital. Just a total disappointment. I had to ask for a refund. They didn’t really care that I was embarrassed by the whole experience.
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