1 photo
The Hamper Emporium

The Hamper Emporium (page 2 of 10)

4.0 from 274 reviews · View Statistics
See the Best Flowers & Gift Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by The Hamper Emporium

Reviews

  • Product Quality
    4.0 (26)
  • Return Claim MadeYes (3) · No (28)
  • Customer Service
    3.0 (27)
Previous
Next
Julz
JulzSydney, NSW

Never again! Company does not deliver what they promise...

published

To any future customers, based on my personal experience, DO NOT use this company. I received no customer service, had issues with address that caused delay in delivery and required redirection, wrong advice was provided, no accountability taken by company as they dismissed my feedback and the list goes on... This company has lost future sales from me, my colleagues, family and friends as word of mouth is very powerful - already 2 lost sales and many more. The company was not interested to assist or acknowledge my complaint when I reached out to lodge my feedback. All I got was excuses, therefore I request no further contact from this company. I’ve noted many other customers have provided similar feedback regarding dissatisfaction.

Customer Service
1/5
Incentivised Review No
Store LocationOn line order
The Hamper Emporium
Amy M.The Hamper Emporium
Jason
JasonSydney
  • 3 reviews
  • 3 likes

Broken Promises

published

So they confirm a delivery of 27th Dec by courier and charge a premium and then Jan 6th rolls around and still no delivery. Thanks for the disappointment and added hassle at Xmas !

Product Quality
3/5
Customer Service
1/5
The Hamper Emporium
Amy M.The Hamper Emporium
  • Verified

Very disappointed with their customer service....

published

Very disappointed after being a guaranteed Christmas customer since 2017. Placed 3 separate orders but due to an address book issue rather than orders going 3 different locations, were all sent to one address, despite verifying before placing each order the addresses were correct. Wouldn't even try and work with me at all as "the system showed" each of the 3 individual orders addressed to the one address. Nothing. Not a sorry, not anything, I'm an IT professional and know what I'm doing around a web app and this was an app problem.... They've lost me as a customer.

Product Quality
4/5
Customer Service
1/5
The Hamper Emporium
Amy M.The Hamper Emporium
Colleen
ColleenRichmond-Tweed, NSW

Piece of mind

published

I have used hamper Emporium on and off for several years, always happy with both the service and the delivery. I am back using them again this year with all the confidence in the world.
The Gift recipients, have always been over joyed.
I know this year will be no different

Product Quality
5/5
Customer Service
5/5
Flowers & Gift Shops

Find out how The Hamper Emporium compares to other Flowers & Gift Shops

Know better, choose better.

Compare all
Tamika
Tamika
  • 2 reviews

Paid extra, still not delivered

published

I paid the preferred delivery date fee to ensure the hamper would be delivered to my relative on his 100th birthday. Two days later, still waiting with no hope of it being delivered today because its now the weekend. So disappointing and unfair! Cannot contact anyone because its now Saturday. What a con!

Customer Service
1/5
Incentivised Review No
The Hamper Emporium
Amy M.The Hamper Emporium
Clare
ClareSydney, NSW

I had a horrible experience ended up getting refunded!

published

I ordered two hampers and paid extra for same day or next day delivery to a Sydney metro address. I was worried and even contacted the hamper emporium direct the next day. They reassured me that it would be delivered that day. It ended up arriving 4 days later and it was after my friend had left hospital. Just a total disappointment. I had to ask for a refund. They didn’t really care that I was embarrassed by the whole experience.

Product Quality
1/5
Customer Service
1/5
SuzieQ
SuzieQCentral Queensland, QLD
  • 2 reviews

Blames the customer

published

I just ordered a hamper for my mother-in-law for Mothers Day. In the delivery instructions I specifically requested it be delivered as close as possible to Mothers Day 12 May, delivered 30 April. When I asked what was going on, I got the blame. A pompous response was received indicating I should have looked for "preferred delivery date" option - found somewhere on their site. Stupid me!! I can overlook mistakes - I can't abide being blamed for it when I just followed the links in placing the order. My fault? I don't think so!

Product Quality
4/5
Customer Service
1/5
The Hamper Emporium
Amy M.The Hamper Emporium
LG7
LG7South East Queensland, QLD
  • 2 reviews
  • 1 like

Better than flowers and far more impressive

published

Easy online experience and fast delivery. We used The Hamper Emporium to send a baby hamper to one of our staff instead of flowers when she had her little bub and she LOVED it!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Brandt
BrandtSouth East Queensland, QLD

Great hampers, slow delivery

published

Ordering process was very straight forward. The hampers are reasonable value for money. Paying a "premium" to select your delivery date is a joke, when you can order a massive variety of other gifts/hampers/flowers for same day delivery, or next business day from other businesses. Really need to review their delivery options and speed/efficiency.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Flowers & Gift Shops

Find out how The Hamper Emporium compares to other Flowers & Gift Shops

Know better, choose better.

Compare all

Delivery 3 days after Contractual agreement.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
CB Coleman.
CB Coleman.
Helen
HelenSydney

Hampers did not have senders details

published

Disappointing to say the least! When sending the Christmas Hampers to our clients, our details were not put on the receivers card so they had no idea who the hamper was from! When I spoke to the Manager she said that it had to be put on the Greeting Card (there was no mention of this on the Order Form) as they do not take the Sender's details into account, and that some people want to remain anonymous. Really? Who send's Hampers anonymously? I will never use this company again.

The Hamper Emporium
Amy M.The Hamper Emporium
Helen
Helen

Disappointed

published

Just received notification that the hamper I ordered for Christmas will arrive on 27th. The promo said that orders placed by Wednesday 19 Dec would be delivered by Christmas. I ordered on Wednesday. Kinda lost its point by the day after Boxing Day.
Bit disappointed

Sue
Sue

But having received the above notification, on the 24th, knock at the door and there was the hamper. So no longer disappointed and thank you.
Sue (confused at mixed message but grateful).

Flowers & Gift Shops

Find out how The Hamper Emporium compares to other Flowers & Gift Shops

Know better, choose better.

Compare all
Samantha
SamanthaGisborne

Awesome!!

published

We used Hamper Emprioum for our clients Christmas Gifts this year. Everyone loved them!! Process for bulk order was easy. Tracking numbers provided showed where hampers were and when delivered.

Celebratory Hamper

published

I was so impressed when my Hamper arrived, just 5 days after I had ordered it. It looked so impressive before I even opened it. I was very pleasantly surprised with the contents. They were exactly as described and looked to impressive when I first opened the hamper. It is to be given to my godson tomorrow night when we celebrate his 50th birthday. Hats off to a great business. I will be using this company again in the future.

Julie
JulieSydney, NSW
  • 14 reviews
  • 13 likes

So far this company has been disappointing

published

Got hung up on while waiting in the phone queue. Hamper didn't get delivered on the requested date and still hasn't been delivered. So far not a good start with the Hamper Emporium, wishing I had chosen a different company .

Tia Mould
Tia MouldWangara
  • Verified

Happy Return Customer

published

I have used Hamper Emporium previously for corporate Xmas orders. They are always prompt and efficient and I can always rely on them to get the orders correct and on time. I would not use anyone else now.

Great service, very professional product and service.

published

Appreciated the ease with which the order was finalised and delivered to thankful recipients. The Hamper Emporium were a pleasure to deal with from start to finish.

StephC
StephCSydney
  • 4 reviews
  • 7 likes
  • Verified

Good product, just watch delivery options

published

Have used this company before and was really pleased. Just sent two hampers and selected their 'Future Delivery' option, which does not guarantee the delivery on the exact day, but promises "on or around the selected day". The hampers have been dispatched 7 days prior to the selected/preferred day so I was a bit worried that they would arrive too early. However with Australia Post's delivery time factored in, they should arrive about 2 days before my selected day. I think the hampers are lovely, just be a little bit careful of the Future Delivery option, it could possibly arrive quite a few days from your selected option, depending on if AusPost are feeling speedy or not.

Nicer than most!

published

I’m very happy with the hamper I received less than a week after ordering. Well packaged and delivered by Auspost, the hamper was of an excellent quality. What a shame I have to give it away!

Mary
MaryNew Zealand

Great service

published

The service from start to finish was very good. Delivery was quick and recipients delighted. I will be using the company again.

Excellent Service

published

Super Quick Service and beautiful Christmas Hampers, will be a lovely Christmas gift. Would recommend, and will use again.
Thanks

Marcus M
Marcus MBRISBANE

TERRIBLE DO NOT USE

published

The "customer service" was all talk and no action.
The $600 hamper was not delivered as promised. Every excuse used so i was forced to pick up myself.
Disgraceful

The Hamper Emporium
Amy M.The Hamper Emporium
Marcus M
Marcus M

Change delivery servicers or actually organize a pick yourself rather than relying on Aust Post

  • Verified

Perfect

published

Easy online ordering, beautifully boxed, premium products, delivered when requested, appreciative and thankful recipients. Have regularly used The Hamper Emporium due to presentation and products used and also non alcoholic options, email alerts received when order is being processed right through to final delivery destination.

Debra
DebraCaloundra

Great gift ideas for the person who has everything

published

Appreciated the ease with which the order was finalised and delivered to thankful recipients. Products were of excellent quality and range.

L Sanders
L SandersCleveland
  • 5 reviews
  • 1 like

Fantastic Presentation & Product Value

published

I regularly order hampers through The Hamper Emporium because presentation of the hampers is very professional and it's important that my recipients think the same when they receive their gifts. Ordering is made simple with the system retaining all of my information. It's also convenient that I am alerted via an Australia Post email when an order is on the way and then again once delivered.

Page 2 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.