Agree that the customer service is TERRIBLE
I ordered a hamper and paid extra for preferred day delivery. I later found out this means:
a. The person has to be home for 12 hours that day waiting for delivery
b. Even with my authority they won't leave it if the person isn't there
c. They do not leave a note of missed delivery or any option for the person to get it from the post office or similar
d. They try again the following day and if again they aren't home for 12 hours (no smaller window can be given), it goes back to the shop and you have to do the process all over again!
No flexib...ility whatsoever. I gave authority to leave, they said they can't guarantee. I asked for a late afternoon delivery. Couldn't do it. A smaller timeframe. No. A notification on the day. Nada. Lisa, who is apparently a supervisor did NOTHING to assist, just kept reiterating the policy and blaming the courier company (um, who chooses the courier..??).
I bought a Paddington Bear and Pure Baby Hamper - price $139, The contents were enhanced with tissue paper. The books were much smaller than pictured (95mmx95mm). The paddington bear was only 230mm tall and of inferior quality (made in China) The clothing appeared to be as stated. Pure Baby brand outfit (organic cotton) and made in Australia and a Marquis singlet. Overall, definitely not value for money. On a positive note the parcel arrived within a couple days.
Room for improvement
Be very careful that if you want your hamper delivered on a particular day you need to go with premium delivery. Customer service attitude is not very client service focused. No apology offered when confusion occurred over multiple deliveries. Made to feel that it was ALL our fault. Not sure we will use again
Hamper for sick mate
Ordered this and well was promised on several occasions it would get there but still MIA, finally got a refund tho but very disappointed.
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Very unhappy with the delivery timeframe
Placed an order for a very close friend on Monday 10 August, a birthday gift. Checked delivery time frame for this particular suburb in Sydney. Was advised it was 1-2 business days. The pressie did not get delivered until next Monday 17 August. Completely missed the actual birthday date. Very unhappy. I gave them plenty of time. Will not use them again.
Fancy Wrapping Poor Products
A dear friend, with the best of intentions sent me one of your hampers before Christmas. There was no problem with the delivery and and it was well packed and protected from the elements. I was very much looking forward to opening the "Christmas Bites' hamper. The first disappointment was the absence of savoury "Christmas Bites'. Apart from the wine, the hamper contained all sweets....multiple packs of biscuits extremely sweet and not tasty, one of which was inedible. It was either stale or just full of preservatives. There was also a cake,whic...h, despite its 'fresh' appearance, was tasteless. The little pudding which I had more hope for as it came from a local (to me) source, was bland, full of brightly coloured cherry 'something or other ' and its texture had no resemblance to any kind of pudding I have had. I was very embarrassed to have to tell my friend about the hamper, but I did not want her to send anyone else such a disappointing gift.
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