Great help !!!
Appropriate questions, polite, did not take a long time for responding.
I received right and simple instructions .
Great effort to go ahead with my request, instant bar code sent via email.
Excellent service. Fast shipping and Easy Return!!
I have purchased items on Iconic for many times. Very impressed with Iconic’s customer service. Last time, I emailed Iconic Team to inquire about returning items. To my surprise, Kristine replied my email within the next day and helped me to resolve the inquiry. Truly appreciate it!! Highly recommend Iconic! Easy return, fast shipping and excellent customer service!
Danica's Customer Support
I was very pleased with how Danica handled my situation and responded very well. I will recommend The Iconic to all my peers as I am really satisfied with customer support.
The Iconic is experience is unreal
Top customer service!!! The team is always happy to help and go above and beyond. Nothing like other retailers. I love the range, competitive prices and the speedy service and delivery. I have been shopping with The iconic for 2 years now. Can’t see myself going elsewhere.
Excellent customer support that keeps me a loyal client
Customer support at the iconic is always outstanding; feedback is very prompt, very helpful staff and always going the extra mile to make sure you walk away happy. This is in my opinion is the main differentiation with so many online shopping platforms out there; and the main reason why I would always come back and choose the Iconic as my first shopping Option
Celina is awesome !!!!
How easy was it to navigate the store and find what you wanted? Too easy
How satisfied were you with the range of products available? Totally
How satisfied were you with the quality of product(s) you bought? Very happy! Only need to exchange it for a size 12 and Celina killed it with her excellent cust service! We love the Iconic !!!
Amazing email customer service!
Purchased an item that didn't fit and returned it twice. Had a small Hiccup with generating the return slip however the email customer service team generated it for me and gave perfect details on how to return the item. Quick response to each email and overall professional customer. Gives me confidence to shop online knowing how easy and professional the team are at the Iconic!
Can't wait to make my next purchase!
Excellent customer service
Absolutely fantastic customer service. I will be purchasing from this company in future without hesitation. App is great, quick delivery and fantastic customer service. I’m very pleased with my experience
Easy to navigate website and to drill down your search requirements. Great range of clothing. Orders started to arrive before estimated delivery date and clothing quality second to nobe. "Iconic".
Great customer service
I had an issue returning an item, I initiated was upset with the process however the company contacted me and rectified the situation. I'm happy with the outcome and follow up. Thank you Iconic!
Ordered the last size 8 of a pair of Topshop jeans, received old and used secondhand crap
Have shopped at the Iconic without issues many times however I'm absolutely appalled with the products I received from my two most recent orders. Ordered a pair of Topshop black jeans, initially thought they were fine but then noticed one of the seams was coming apart. It appeared to simply be a manufacturing error so I was happy to return the jeans and received a prompt refund. I then ordered another pair of Topshop black jeans, it was the last pair available in my size. The condition of these jeans was worse than your average pair of jeans fo...und at a thrift store. Hems torn apart, smelled bad and had clearly been worn by someone probably for a few months if not years. Honestly shocked that a company which portrays themselves as a high-end brand and charges quite a lot for their products would trick customers into accepting crap clothes in the hope they will not be bothered going to the effort of returning them. Was only offered a $10 compensation, doesn't come close to compensating my time wasted or the disrespect of being given second hand clothes with an $85 price tag.
Amazing experience shopping online with Iconic, it ticks all the boxes, Every aspect of the online process is very straightforward, I am an older customer and a little wary of ordering online, but the help and effciiency of Iconic and their very helpful staff made it very simple.
The quality and choice of products is excellent, and despite my age, there is always plenty of options available to choice from, so, take the plunge and try "online shopping with Iconic"
- Verified customer
Fast & Worth it
Fast shipping, package came in 3 days faster than it said it would arrive. Bought my items on sale so got 2 perfectly warm jackets for only $70 when original price for them would have been $180! Defs worth it! Always have good experience when I'm shopping with Iconic, never had a bad experience. Only thing I wished was that I could try on some clothes eg. dresses since I'm different sizes for different brands.
I normally suffer from anxiety whenever I have to call a business to organise any kind of return but I have had nothing but amazing customer service from The Iconic. In saying this I have only rung them a couple of times as I seldom have an issue but of the times I have called every service representative has excelled in explaining and also rectifying the problem.
Excellent customer service ...very helpful. Great quality brand products. Easy transactions...both purchases and returns. Great discounts on sale items. Very happy customer. I will continue to shop with the Iconic.
Questions & Answers
Hi- just wanted to confirm that the following will restock in size 12? Thanks in advance!
*Calli- Maye Utility Romper
*Tussah- Xena Pants
Just wondering when the Nike tech fleece grey in the size medium will be restocking
I’ve come to know that the different ranges at The Iconic are seasonal, so it’s not always guaranteed that they’ll restock
THE I.The Iconic
Thanks for reaching out to us.
I've checked and can confirm that these are apart of our core range which means we should get new stock in over the next month or so. Unfortunately, we don’t have any specific time frames, simply that it’s an item we should get more of each season.
Hoping you can get to them :)
I have two items from the same order. One to return, one to exchange. Can I send them back in the same package even though there will be two labels?
Thank you :)
THE I.The Iconic
Thanks for reaching out to us!
Exactly as Jay has mentioned above- you can definitely send your returns back together in the one parcel as long as they are from the same order.
Just keep an eye out on your emails for when our team received your return and process them :)
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