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The Iconic
4.0 from 2,480 reviews

Reviews

4.4

34 reviews
5
(27)
4
(2)
3
(0)
2
(1)
1
(4)
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Great help !!!

published

Appropriate questions, polite, did not take a long time for responding.
I received right and simple instructions .
Great effort to go ahead with my request, instant bar code sent via email.

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Thuye Ng

Thuye NgHobart, TAS

Excellent service. Fast shipping and Easy Return!!

published

I have purchased items on Iconic for many times. Very impressed with Iconic’s customer service. Last time, I emailed Iconic Team to inquire about returning items. To my surprise, Kristine replied my email within the next day and helped me to resolve the inquiry. Truly appreciate it!! Highly recommend Iconic! Easy return, fast shipping and excellent customer service!

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Manav

ManavGreater Melbourne (Inner), VIC

Danica's Customer Support

published

I was very pleased with how Danica handled my situation and responded very well. I will recommend The Iconic to all my peers as I am really satisfied with customer support.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
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DeejD

DeejDSouth East Queensland, QLD

  • 3 reviews

The Iconic is experience is unreal

published

Top customer service!!! The team is always happy to help and go above and beyond. Nothing like other retailers. I love the range, competitive prices and the speedy service and delivery. I have been shopping with The iconic for 2 years now. Can’t see myself going elsewhere.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Karen

KarenSoutheast, SA

  • 2 reviews

Helpful customer service.

published

Polite, professional and helpful. Just waiting to see if refund is refunded by afterpay. Chat person has informed myself that it has been processed iconic end . Very appreciative. Thank you.

Product Quality
Shipping
Sizing Slightly large
1 comment
The Iconic
THE I.The Iconic
Rebecca

RebeccaNorth-West & West coast, TAS

  • Verified customer

Pjs maternity

published

Love my pjs. But long but I am short. Love the fabric. So super soft and comfortable. Came pretty quick as well.
I am one happy customer . Love it
Thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Sandy A.

Sandy A.Sydney, NSW

Excellent customer support that keeps me a loyal client

published

Customer support at the iconic is always outstanding; feedback is very prompt, very helpful staff and always going the extra mile to make sure you walk away happy. This is in my opinion is the main differentiation with so many online shopping platforms out there; and the main reason why I would always come back and choose the Iconic as my first shopping Option

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Angel

AngelCanberra 2600, ACT

  • 3 reviews

Celina is awesome !!!!

published

How easy was it to navigate the store and find what you wanted? Too easy
How satisfied were you with the range of products available? Totally
How satisfied were you with the quality of product(s) you bought? Very happy! Only need to exchange it for a size 12 and Celina killed it with her excellent cust service! We love the Iconic !!!

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Jonathon H.

Jonathon H.Sydney, NSW

Amazing email customer service!

published

Purchased an item that didn't fit and returned it twice. Had a small Hiccup with generating the return slip however the email customer service team generated it for me and gave perfect details on how to return the item. Quick response to each email and overall professional customer. Gives me confidence to shop online knowing how easy and professional the team are at the Iconic!

Can't wait to make my next purchase!

Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
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Excellent customer service

published

Absolutely fantastic customer service. I will be purchasing from this company in future without hesitation. App is great, quick delivery and fantastic customer service. I’m very pleased with my experience

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Lana

LanaSouth-Eastern Region, NSW

AAA+++

published

Easy to navigate website and to drill down your search requirements. Great range of clothing. Orders started to arrive before estimated delivery date and clothing quality second to nobe. "Iconic".

Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
James

JamesSydney Surrounds, NSW

  • 2 reviews

Order a luggage nearly $900 and where is my item now!!

published

Ordered a luggage worth of $899 on 1/12/19. Until now haven't received anything. No tracking email confirmation. Followed up 6th times and they never said the same. Now i'm done

Shipping
Return Claim MadeNo
Sizing Slightly large
1 comment
The Iconic
THE I.The Iconic
Fay D.

Fay D.Tasmania

  • 16 reviews

Trashy

published

Low quality over priced styless rubbish. Virtue signalling never a good idea. We're not an Islamic country and a democracy so don't tell us about modesty. Avoid at all costs

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Michelle R.

Michelle R.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Great customer service

published

I had an issue returning an item, I initiated was upset with the process however the company contacted me and rectified the situation. I'm happy with the outcome and follow up. Thank you Iconic!

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
3 comments
The Iconic
THE I.The Iconic
Michelle R.
Michelle R.

Here it is: 271418868

Thank you for responding quickly. Please let me know what you can do for me as I leave on a overseas trip in 12 days. Kind regards- Michelle

The Iconic
THE I.The Iconic
meryl t.

meryl t.Richmond-Tweed, NSW

  • 2 reviews

Ordered the last size 8 of a pair of Topshop jeans, received old and used secondhand crap

published
Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
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AMAZING!!!

published

Amazing experience shopping online with Iconic, it ticks all the boxes, Every aspect of the online process is very straightforward, I am an older customer and a little wary of ordering online, but the help and effciiency of Iconic and their very helpful staff made it very simple.

The quality and choice of products is excellent, and despite my age, there is always plenty of options available to choice from, so, take the plunge and try "online shopping with Iconic"

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
2 comments
Rose
Rose

In the last paragraph, CHOICE SHOULD BE CHOOSE, please make the correction before my review goes to print, if this is not possible please cancel and I will redo it. Many thanks.

The Iconic
THE I.The Iconic
Queenie

QueenieSouth East Queensland, QLD

  • Verified customer

Fast & Worth it

published

Fast shipping, package came in 3 days faster than it said it would arrive. Bought my items on sale so got 2 perfectly warm jackets for only $70 when original price for them would have been $180! Defs worth it! Always have good experience when I'm shopping with Iconic, never had a bad experience. Only thing I wished was that I could try on some clothes eg. dresses since I'm different sizes for different brands.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Vanessa

VanessaCentral Queensland, QLD

Amazing service

published

All the dealings I have had have been very positive. Will order more items soon. I wish other companies had the same service ethic. Very happy to provide a positive response.

Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
2 comments
The Iconic
THE I.The Iconic
Vanessa
Vanessa

You are all very welcome, just an aside, I am here in New Zealand not Queensland
cheers
Vanessa

mina g.

mina g.Perth, WA

FANTASTIC SERVICE!!

published

I normally suffer from anxiety whenever I have to call a business to organise any kind of return but I have had nothing but amazing customer service from The Iconic. In saying this I have only rung them a couple of times as I seldom have an issue but of the times I have called every service representative has excelled in explaining and also rectifying the problem.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic

Great experience

published

Excellent customer service ...very helpful. Great quality brand products. Easy transactions...both purchases and returns. Great discounts on sale items. Very happy customer. I will continue to shop with the Iconic.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Page 1 of 2
See all The Iconic reviews

Questions & Answers

Anonymous

Anonymousasked

Hi- just wanted to confirm that the following will restock in size 12? Thanks in advance!
*Calli- Maye Utility Romper
*Tussah- Xena Pants

No answers
Eric V.

Eric V.asked

Hi
Just wondering when the Nike tech fleece grey in the size medium will be restocking

2 answers
Jay P
Jay P

I’ve come to know that the different ranges at The Iconic are seasonal, so it’s not always guaranteed that they’ll restock

The Iconic
THE I.The Iconic

Hi Eric,

Thanks for reaching out to us.

I've checked and can confirm that these are apart of our core range which means we should get new stock in over the next month or so. Unfortunately, we don’t have any specific time frames, simply that it’s an item we should get more of each season.

Hoping you can get to them :)

- Lilian

Mckenna M.

Mckenna M.asked

Hello!

I have two items from the same order. One to return, one to exchange. Can I send them back in the same package even though there will be two labels?

Thank you :)

2 answers
Jay P
Jay P

Yes you can.

The Iconic
THE I.The Iconic

Hey Mckenna,

Thanks for reaching out to us!

Exactly as Jay has mentioned above- you can definitely send your returns back together in the one parcel as long as they are from the same order.

Just keep an eye out on your emails for when our team received your return and process them :)

- Lilian

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