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The Iconic
4.0 from 2,480 reviews

Reviews

3.4

22 reviews
5
(12)
4
(1)
3
(1)
2
(0)
1
(8)
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Reviewer Photos & Videos

name withheld

name withheld

  • 2 reviews

EXCELLENT CUSTOMER SERVICE

published

I purchased 4 dresses from the online clearance section which were supposed to be no returns. However, once I received the dresses, they didn't fit even though I am usually a smaller size but on this occasion purchased next size up. Edgar from customer service acknowledged my issue and trusted my complaint. I have received a store credit and my matter was resolved within a few minutes on the chat line. If only all online shopping could be so simple to deal with.

Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Paola

PaolaSydney, NSW

Great Service!

published

Would always recommend The Iconic, customer service is great and service always exceptional. Danica was very helpful and solved my query quite fast and was very understanding. You can always see that the company values their customers.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
1 comment
The Iconic
THE I.The Iconic
tulsue

tulsueSouth East Queensland, QLD

  • 2 reviews

Quality super but label runs small to size.

published

Quality super but label runs small to size. I am usually a 14, but on Site advice ordered 16 but even this was too small. Return was easy to do.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
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Good but inability to rate or review products is a problem.

published

Free return shipping is great, however, sale items cannot be returned and refunded so I have a big problem with not being able to access ratings and reviews from customers regarding the sizing and fit of products, now am stuck with inappropriate items.

Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
3 comments
The Iconic
THE I.The Iconic
Sarah
Sarah
The Iconic
THE I.The Iconic
Paul Anderson

Paul AndersonGreater Melbourne (Inner), VIC

The worst retailer ever!!

published

The iconic is easily the most awful pathetic retailer ever!! They give generic replies to complaints!! They don't care at all. I bought a few pairs of shoes on sale and they then cancelled my order because I bought too many things!! Can you believe that?? Its true!! I was going to give the shoes to charity!! And to a child with cancer!! Now they will go without because of the iconic and their discrimination!!! Everyone stay away from them!!

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Amelia

AmeliaSouth Australia

Fantastic customer service and support

published

I found upon calling regarding a refund that the customer support member was fantastic and very helpful. It even followed with an email explaining everything. I wouldn’t hesitate using this website

Return Claim MadeYes
Sizing Very small
1 comment
The Iconic
THE I.The Iconic
Cat

CatGreater Melbourne (Outer), VIC

Fantastic Customer Support

published

I had returned an order for a refund and it was exchanged instead. They rectified and issued a refund as request straight away. Purchasing and exchanging is always an easy process and the quality and product availability is always great even if i like/fit the product I had purchased.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
2 comments
The Iconic
THE I.The Iconic
Cat
Cat

Hi Desi.
That’s ok mistakes happen I’m glad it was rectified in a quick and friendly manner. Will still be happy to purchase again in future :)

Darilynn

DarilynnGreater Melbourne (Outer), VIC

I love this website!

published

Everything is great! Costumer service, the products if you know your brands and the returns are amazing if you need to! The only thing for me is the load speed of the website can be super slow, I am guessing that is due to how big the website is. Over all I love them as a company to deal with.

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Chrisoula

ChrisoulaSydney, NSW

One item missing out of the 5 I have returned. Order 292596368

published
Sizing Very small
2 comments
The Iconic
THE I.The Iconic
Chrisoula
Chrisoula

Thank you desi, the item was found and I was issued with my refund !!! Thank you so much

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Jamie N

Jamie NSouth East Queensland, QLD

  • 2 reviews

Positive feedback!!!! Love your same day shipping

published

Although when I received the tracking number it said it will be delivered tomorrow.

Can I just say? That this is the best shipping and worth the price. I have a Christmas do tomorrow and this had come the same day I got the tracking number YAYYY winning!!!

Also the price you pay to get it here the next day is amazing or same day depends on what time you order it.

Please keep this service going as I love shopping with the iconic and will no doubt have to order things at the last minute.

Thank you again

Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Jose

Jose

  • 2 reviews

Not reliable online shop, zero commitment

published

I made an order on Sunday. The product was supposed to be delivered by Thursday. However, I did dot receive a tracking number or confirmation. Two days later I have to contact the company, and the answer was that there was a problem on the system and they will refund my money, they did not even offer to process the order again. Make it easy go to Amazon.

Product Quality
Return Claim MadeNo
Sizing Very small
3 comments
The Iconic
THE I.The Iconic
Jose
Jose

I did not even get a confirmation, however, I was charged.
My account is under Jose Carrillo and I ordered a Guess watch surge black

The Iconic
THE I.The Iconic
tess

tessVictoria

  • 2 reviews

Sent 3 wrong items, customer service agent was shocking.

published

I ordered 3 things for a friends birthday, made sure I ordered it in time with a few days to spare.

They sent 3 wrong items.

Wrong colour sunglasses
Wrong belt size
Wrong jean size (by two sizes wrong!)

Customer service agent over livechat, got lost 3 times so had to re write everything. Not helpful, and now I am out for a birthday present for a close friend.

Waste of time! Will revert to the days of going to a shopping center.

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
3 comments
The Iconic
THE I.The Iconic
tess
tess

order number - 241693728

The Iconic
THE I.The Iconic
Jacqui

JacquiGreater Melbourne (Outer), VIC

  • 2 reviews

ICONIC experience

published

Very happy customer. It is a good site to navigate. Lots of choices too. Good for a curvy fashionable woman that I am. Would love to try more and more stuff.

Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Kayli W.

Kayli W.Darwin, NT

Poor customer service

published

I ordered several items for my husband's birthday, well in advance because the post is so slow where I am. I was surprised that the items arrived so quickly, 1.5weeks before their email stated they were due. When I gave them as a gift two of the items were too small but they refused to exchange because we were outside the return time. Now my husband is stuck with useless presents. I'll put this down to an expensive mistake and won't be ordering from Iconic again.

Product Quality
Sizing Very small
1 comment
The Iconic
THE I.The Iconic
Gee

GeeQueensland

Helpful and considerate

published

I have bought a few items of clothing nowm and I am happy with the punctuality of parcels delivered, and the customer service has been real,y positive from my view. I recommend just taking into considerations of sizing. O have been happy with the sizing. Thankyou

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
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Mark D.

Mark D.Sydney, NSW

Not happy with customer service and return policy.

published

I bought a pair of Aquila boots that were defective and was told that it was over the 30 day period and they could not be returned. I do not recommend anyone to buy from the iconic.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic

Be very careful with the small print

published

Ordered what I thought was a mans large jacket according to description online

Delivered was a large teens, challenged it & got nowhere, apparently I need glasses according to the comment to me by the lady on the phone, great customer service

Sizing Very small
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Vicky

VickyDarwin, NT

Bad sizing Atmos & Here

published

The Atmos & Here Black & White polka dot maxi dress the sizing was way out! I ordered a size 14 so tiny!!! It only just fitted my daughter who is a size 6-8. Will never order that brand again

Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
mazza

mazzaSydney, NSW

  • 14 reviews

You can actually get through to a person when you call!

published

I wish other companies can take note of The Iconic. You call the customer service number and get through straight away, super fast delivery, reliable, quickest returns/refunds process of any online retailer that I know.
This is how things should be and wish other companies would take note. My most recent purchases from The Iconic have been nothing but smooth and recommend to anyone to use.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
2 comments
The Iconic
THE I.The Iconic
mazza
mazza

The Iconic truly set the benchmark of what companies should be doing and if companies actually cared about customer service no one would be complaining and writing bad reviews. It’s my pleasure

Authentic product, quick delivery, excellent service

published

Bought a few staff from this website, so far very happy with the purchase experience. Very quick overnight delivery, good quality authentic products. online chat services are always very helpful as well

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
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Questions & Answers

Tash L.

Tash L.asked

Hi, just wondering if you will be re-stocking the GT-2000 8 D Wide in rose gold/black size US 9 (women's)?

No answers
Anonymous

Anonymousasked

Hi- just wanted to confirm that the following will restock in size 12? Thanks in advance!
*Calli- Maye Utility Romper
*Tussah- Xena Pants

No answers
Eric V.

Eric V.asked

Hi
Just wondering when the Nike tech fleece grey in the size medium will be restocking

2 answers
Jay P
Jay P

I’ve come to know that the different ranges at The Iconic are seasonal, so it’s not always guaranteed that they’ll restock

The Iconic
THE I.The Iconic

Hi Eric,

Thanks for reaching out to us.

I've checked and can confirm that these are apart of our core range which means we should get new stock in over the next month or so. Unfortunately, we don’t have any specific time frames, simply that it’s an item we should get more of each season.

Hoping you can get to them :)

- Lilian

Get an answer from our members and The Iconic representatives

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