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The Iconic
4.0 from 2,480 reviews

Reviews

2.2

58 reviews
5
(14)
4
(1)
3
(3)
2
(6)
1
(34)
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Reviewer Photos & Videos

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Jade m

Jade mWestern Australia

  • 5 reviews

Wrong product delivered, faulty products delivered and poor return process

published

Purchased 2 pairs of jeans. One blue and one white.
White jeans arrive quickly - however was damaged.
Blue jeans did not arrive I recieved shorts instead.
After emailing iconic I was advised they would hold new stock of blue jeans And I could return the incorrect item. Only to wait one month and to find out that they had not held the blue jeans and are now out of stock...
I had to email several times quering what to do with my white faulty jeans. Constantly having questions unanswered I returned them. Now they are also out of stock.. would not purchase with iconic again..

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
name withheld

name withheld

  • 2 reviews

EXCELLENT CUSTOMER SERVICE

published

I purchased 4 dresses from the online clearance section which were supposed to be no returns. However, once I received the dresses, they didn't fit even though I am usually a smaller size but on this occasion purchased next size up. Edgar from customer service acknowledged my issue and trusted my complaint. I have received a store credit and my matter was resolved within a few minutes on the chat line. If only all online shopping could be so simple to deal with.

Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Shirley H.

Shirley H.Greater Melbourne (Inner), VIC

  • 2 reviews

Not the same item I expected to get

published

Not the same item I expected to get
The shipping and customer service are ok, but the item I just received has some problems. I bought a classic champion hoodie that should have two champion patches on it, but there is no patch on the front chest area of my hoodie. I contacted the customer service, but they couldn’t do anything except for giving me a full refund cuz the same hoodie of my size Is out of stock. I’m really disappointed in this experience.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
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Nicole

Nicole

  • 2 reviews

The Iconic is NOT a legit company anymore. Awful quality products, and half their parcels go missing.

published
Product Quality
Shipping
Product Appearance Not as advertised
4 comments
The Iconic
THE I.The Iconic
Nicole
Nicole
The Iconic
THE I.The Iconic
Julia

JuliaPerth, WA

  • 2 reviews

Appalling customer service

published

I received a $75 voucher to spend. The items didn't fit and I wanted to exchange them. I was misled into sending the items back, however never got to exchange.

Product Quality
Return Claim MadeYes
Product Appearance Not as advertised
3 comments
The Iconic
THE I.The Iconic
Julia
Julia

#225949918 I was misled into thinking I could exchange for size, however was credited $1 into my account instead and lost over $75 worth of products.

The Iconic
THE I.The Iconic

Always on time. Always helpful. Always lovely!

published

I have been shopping on the iconic for years, customer service is great, amazing sales, great range. I have never had any issues expect for a couple of late deliveries which obviously cannot be helped sometimes. The Iconic is my number 1 recommendations to all friends and pretty much the only online store I shop on due to how easy it is and how quickly things move. Thank you Iconic for feeding into my shopping addiction!

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Luke D.

Luke D.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Received Missing/Wrong parts to my order.

published

Ordered the PTP system, received an extra green tube instead of a grey tube, and didn't receive the pole anchor which makes the whole thing unusable in my case. I didn't want to return as this wasn't a completely wrong order, they just needed to deliver an extra couple pieces. But after 6 business days (3 days longer than what was mentioned for replies) after my first email, they get back to me and the best they can do is a full refund and 15% voucher because they have no more in stock. I get that atleast I get my money back and a little incentive but there's really no way to get two missing pieces to something that was purchased when it was in stock?

Shipping
Sizing True to size
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Nat46

Nat46South East Queensland, QLD

  • 3 reviews

Great Online Shopping Experience

published

I'm not good at online shopping and find buying clothes online very difficult. The Iconic is one of the few websites that make this arduous task bearable. Service for purchasing and for returns is easy. Will keep shopping on this site.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
samantha

samanthaNew South Wales

Loved them until i had to deal with their customer service team

published

I used to love the Iconic, and shopped with them without incident for a few years. Fast forward to now, when I receive a faulty item during the middle or corona virus. My experience with their customer service team has been horrible. Only essential services are running in new zealand and they are unwilling to extend the return period as I do not have access to mail services. Truly disappointing. I do not feel like a valued customer at all!!!! Have lost my favourite online store. You would think that during a global pandemic they might be a good global citizen and be a little bit flexible instead of concerned over bottom dollar which is a 20 dollar shirt.

Shipping
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
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Dani H.

Dani H.Metropolitan Adelaide, SA

  • 6 reviews

Be careful they sent wrong products

published
Return Claim MadeNo
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic

Will not order from The Iconic ever again.

published

I ordered a pair of shoes from The Iconic and paid an extra $12.95 for the shipping. I ordered a size 5 pair of flats and instead I got a size 7 on the left foot and size 8 on the right foot. I was disappointed when I saw this as they not only made one mistake by getting the size wrong but another mistake cause the picker couldn't get the same size for both of the shoes. Absolutely everything about this experience was so disappointing. Will not be purchasing anything from here ever again.

Shipping
Sizing Very large
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Lara

LaraGreater Melbourne (Inner), VIC

  • 3 reviews
  • Verified customer

Never again!

published

quality is horrible ! Out of 10 things I bought i kept 9.
Iconic has a very sneaky Terms and Conditions about refunds which are not clear when you are actually processing a refund. I accidentally opted for a store credit rather than refund to my Credit Card , and guess what ? Apparently the store credit expires after 12 months. So they literally took my money and kept it . After 12 months they think it's their money . Absolute nonsense! Stay away

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Paul Anderson

Paul AndersonGreater Melbourne (Inner), VIC

The worst retailer ever!!

published

The iconic is easily the most awful pathetic retailer ever!! They give generic replies to complaints!! They don't care at all. I bought a few pairs of shoes on sale and they then cancelled my order because I bought too many things!! Can you believe that?? Its true!! I was going to give the shoes to charity!! And to a child with cancer!! Now they will go without because of the iconic and their discrimination!!! Everyone stay away from them!!

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
hil

hilAU

Wonderful! Fixes issues fast

published

Have had great experiences with the Iconic. Had an issue with an e-gift card which was solved fast and professionally. Sizes have been true and quality has been great. No see through clothes.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
  • Verified customer

Dirty used shoes in an old box

published

Don't waste your time with the ICONIC.

I purchased a 'new' pair of shoes on 13/01/20 from their online store, and received my order in an old, bent box with frayed corners - tell tale signs of a return item. Closer inspection of the shoe soles revealed scuff marks, dirt, and minor wear and tear as seen in the attached photos. Be aware that you run the risk of dealing with a retailer who believes it's acceptable to sell and deliver items in this condition as new.

Product Quality
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
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Cat

CatGreater Melbourne (Outer), VIC

Fantastic Customer Support

published

I had returned an order for a refund and it was exchanged instead. They rectified and issued a refund as request straight away. Purchasing and exchanging is always an easy process and the quality and product availability is always great even if i like/fit the product I had purchased.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
2 comments
The Iconic
THE I.The Iconic
Cat
Cat

Hi Desi.
That’s ok mistakes happen I’m glad it was rectified in a quick and friendly manner. Will still be happy to purchase again in future :)

Natalie

NatalieSouth East Queensland, QLD

  • 13 reviews

Such versatility

published

I’ve been shopping here since they opened online and have had no problems. Their shipping is always prompt and I love the array of different items you can buy here, very much like ASOS. Love it! & Will continue to shop here!!!

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
annazianna

annaziannaGreater Melbourne (Outer), VIC

  • 41 reviews

Alot of disappointing items

published

Recently tried to buy two different pink t shirts from here recently and they both arrived see through. Very good returns policy thankfully because I have certainly needed to use it. I did however get a very nice pink puffy jacket and raincoat from here even though both were overpriced, so it's not a total loss.

Product Quality
Shipping
Sizing True to size
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
Lana

LanaSouth-Eastern Region, NSW

AAA+++

published

Easy to navigate website and to drill down your search requirements. Great range of clothing. Orders started to arrive before estimated delivery date and clothing quality second to nobe. "Iconic".

Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic

Late delivery

published
Product Quality
Shipping
Product Appearance Not as advertised
1 comment
The Iconic
THE I.The Iconic
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Questions & Answers

Tash L.

Tash L.asked

Hi, just wondering if you will be re-stocking the GT-2000 8 D Wide in rose gold/black size US 9 (women's)?

No answers
Anonymous

Anonymousasked

Hi- just wanted to confirm that the following will restock in size 12? Thanks in advance!
*Calli- Maye Utility Romper
*Tussah- Xena Pants

No answers
Eric V.

Eric V.asked

Hi
Just wondering when the Nike tech fleece grey in the size medium will be restocking

2 answers
Jay P
Jay P

I’ve come to know that the different ranges at The Iconic are seasonal, so it’s not always guaranteed that they’ll restock

The Iconic
THE I.The Iconic

Hi Eric,

Thanks for reaching out to us.

I've checked and can confirm that these are apart of our core range which means we should get new stock in over the next month or so. Unfortunately, we don’t have any specific time frames, simply that it’s an item we should get more of each season.

Hoping you can get to them :)

- Lilian

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