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The Iconic
4.0 from 2,480 reviews

Reviews

4.6

370 reviews
5
(315)
4
(20)
3
(6)
2
(6)
1
(23)
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BW36

BW36

  • 7 reviews

The Best online store

published

Amazing online selection of clothing and specials, and the most efficient post and returns. Free returns are super easy, and the refund is back in my account within 48 hours. The best online store for sure. Thanks Iconic.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
RebeccaB

RebeccaB

  • 2 reviews

Super quick delivery!

published

I have made a few purchases in the past from The Iconic, but was so pleased this time I had to post a review! I placed my order on Monday morning and received it on Tuesday! So impressed with the super quick processing and delivery, especially with the postage delays happening at the moment. Really happy with the top I chose too. I will be back! Thanks The Iconic!

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Suzie

SuzieSouth East Queensland, QLD

  • 5 reviews
  • Verified customer

Fast service

published

I have bought twice from here, the process was very simple, great that they advise what size to buy. And have received both parcels within a couple of days. Have loved my purchases. I will definitely be buying again.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
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Gabrielle

GabrielleRichmond-Tweed, NSW

Excellent customer service!

published

Ordered two items from the Iconic website, and I was pleasantly surprised to receive my order so quickly!! Especially post-Covid. Unfortunately one of my items was faulty, but I got in contact with Iconic customer service to sort. They were wonderful! I returned my item and was issued a new pair of glasses literally the next day! I am SO pleased with this company and would recommend to anyone!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Ness

NessSydney, NSW

Customer Service

published

I place an order with the wrong address - used the web chat to request a change of address, they were super helpful and made the change for me no problem and my item arrived on time - really impressed :)

Return Claim MadeNo
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Sarah Te Ao

Sarah Te AoNew South Wales

Fast and Efficient Courtney.

published

Fast, efficient and helpful. I had been checking the sight since delivery was to be on Monday gone and today being Thursday. Courtney was awesome. Great CS skills and solved my query within a minute.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Siosiana

Siosiana

  • 2 reviews

Best Online Store out

published

I have been a returning customer multiple times and not just for the amazing quality of the clothes but also the fast delivery! I am a big online shopper & can honestly say ICONIC beats every other online shop out there with their superb service.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Hayley

HayleyPerth, WA

  • 3 reviews

Overall very happy

published

In my experience shopping with The Iconic, delivery is always very fast and I've never had any issues with any orders. Returns are also very easy. I do tend to only buy when things are on sale as I do find that some items on the website are pricey.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Lauren

Lauren

  • 2 reviews

Amazing customer service

published

The customer service I received about a product was just incredible so quick with a response and nothing was a problem the iconic is by far my favourite store to shop with

Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
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Kavyashree

KavyashreeSydney, NSW

  • 2 reviews

Pioneer in online shopping

published

My absolute favorite and heavily used app in my phone. I am obsessed with the variety of products, brands and even sales. A big highlight is there super fast delivery and kudos to sustainable packaging. Love their process returns. Huge fan!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Andy

AndySydney, NSW

  • 2 reviews

Fantastic company with amazing customer service

published

I’ve shopped with you for 3 years now and every experience has just been above all expectations.

I’ve never ever had a single issue whether it’s purchasing or returning. Gives me great confidence in dealing with The Iconic.

You’ve got a great business model and utilise the platform to an exceptional level.

I think in this day and age..when there’s a positive feedback that can be provided it should be.

Thank you!!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Brett Syd

Brett Syd

  • 5 reviews

Great service

published

Ordered track suit pants - Nike. Site very easy to use. Overnight delivery - ordered at 10 PM and arrived am next day. Great customer service. Provided a 110% store credit as pants did not fit - exchanged next day.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic

Great company . Great with returns , communication and refunds if needed . Quality bands . I have used for about 2 yrs

published

Satisfied with all aspects of presentation online and matching the clothes to their original portrayal. Was easy to do after pay . Is easy to refund and return. Items are quality

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Debbie A

Debbie ASydney, NSW

amazing service always!

published

Incredible service from The Iconic always! I have purchased lots of items, returned a few, exchanged a few, I usually have my orders within a few days - customer service is second to none, well done!! Will always online shop with you george anyone else

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic

Great help !!!

published

Appropriate questions, polite, did not take a long time for responding.
I received right and simple instructions .
Great effort to go ahead with my request, instant bar code sent via email.

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
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Alex

AlexGold Coast

  • 9 reviews
  • 3 likes

Good choice, good service and great pricing

published

I have spent over $3,000 with these guys and the experience has been very positive.

The only suggestion I have is to leave the politics out of their marketing and focus only on what they do best. Embracing 'woke' ways is always lucrative, but it seldom pays off. After all - why would you want to alienate customers?

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Bree

BreeSydney Surrounds, NSW

Always spot on!

published

Amazing service, brands and quick delivery and returns. Great choice! My go-to shopping hub. Sylviya is particularly amazing in customer service. She is warm and lovely and helped me several times! An asset to the team!!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Farrah S.

Farrah S.Sydney, NSW

  • 5 reviews

The best online shopping experience!

published

It was the best online shopping experience I’ve ever tried in Australia! The item came the second day of purchase at the early morning! True sizes, items same as pictures and same as described. It has many items and brands that aren’t available in Australia. Definitely a life saver and a great experience!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic

The reviewer stated that an incentive was offered for this review

Nelly

NellyGreater Melbourne (Outer), VIC

  • 2 reviews

Amazing!

published

The Iconic is amazing! Super speedy delivery and so easy to navigate around. I will shopping from here all the time. And great quality products that are true to size.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Sammy

SammySouth East Queensland, QLD

  • 5 reviews

Love Iconic, fast postage, easy returns, great brands.

published

Love the Iconic. Excellent service. Super fast delivery, easy and free return process, great brands to choose from. Items wrapped well. Great sales! I would love to see Country Road added to brands. Highly recommend to friends and family.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Page 1 of 19
See all The Iconic reviews

Questions & Answers

Anonymous

Anonymousasked

Hi- just wanted to confirm that the following will restock in size 12? Thanks in advance!
*Calli- Maye Utility Romper
*Tussah- Xena Pants

No answers
Eric V.

Eric V.asked

Hi
Just wondering when the Nike tech fleece grey in the size medium will be restocking

2 answers
Jay P
Jay P

I’ve come to know that the different ranges at The Iconic are seasonal, so it’s not always guaranteed that they’ll restock

The Iconic
THE I.The Iconic

Hi Eric,

Thanks for reaching out to us.

I've checked and can confirm that these are apart of our core range which means we should get new stock in over the next month or so. Unfortunately, we don’t have any specific time frames, simply that it’s an item we should get more of each season.

Hoping you can get to them :)

- Lilian

Mckenna M.

Mckenna M.asked

Hello!

I have two items from the same order. One to return, one to exchange. Can I send them back in the same package even though there will be two labels?

Thank you :)

2 answers
Jay P
Jay P

Yes you can.

The Iconic
THE I.The Iconic

Hey Mckenna,

Thanks for reaching out to us!

Exactly as Jay has mentioned above- you can definitely send your returns back together in the one parcel as long as they are from the same order.

Just keep an eye out on your emails for when our team received your return and process them :)

- Lilian

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