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The Iconic

The Iconic (page 2 of 99)

4.1 from 1,975 reviews

Cannot fault it, the size prediction is perfect

I ordered a pair of jeans using the size predictor and they arrived the next day and fit me so perfectly! the quality is amazing and they look so good on! There was a huge selection for jeans which I'm definitely going to have another look at.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Elsy, Thank you so much for this feedback! Nothing makes us happier than to hear about our customers' wonderful shopping experiences. We do hope these kinds of experiences will encourage you to continue shopping with us for a long time :) Have a lovely day. - Lilian

Product not properly packaged

I ordered a pair of sunglasses to be delivered and I assumed they would be packaged in some sort of protective post bag.Also delivery was about $ 8. They were delivered into my letterbox in a plastic bag with no protection like bubble wrap or foam.. Not happy..

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Peter, Thanks for getting in touch and bringing this to our attention. We wholeheartedly apologise for the way that your parcel has been delivered and would like to take a further look into this to see if we could resolve this for you as best as we can- Are you able to pop through your order number please? - Damien

Best Online Shopping in Australia

The app is easy to navigate around, fast delivery & so simple to exchange or return an item. I have contacted the customer service line and the staff are very polite & helpful :) plus they accept Afterpay!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Montana, Thank you so much for this feedback :) We are over the moon to hear about your good experiences with us and hope that they will entice you to continue to shop with us for a long time to come. Have an amazing day! - Lilian

Return process is unnecessary long and bad

Good range of items. Nice quality, sizing can be wrong.their app is very good. But if you were to return something be prepared to wait for ages unless you message them and initiate the whole process. I will shop with Asos when it comes to online shopping.They deal with returns really well and quick, you get the refund almost straight away. With The Iconic, you’re gonna wait till they receive the return(fair enough) then you get an email saying they received it but you’ll have to wait additional 3-5 business days for them to process a refund and THEN the refund takes time to process too. I had to keep trying to get in contact with them to finish the process. Once you get in touch(use live chat otherwise they don’t reply quick) is okay, customer service is great. Returns however are unnecessary long and annoying

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
1 comment
Hi Katie, Thank you for getting in touch. We would like to apologise for any disappointments and inconveniences caused by our returns procedure. Our returns process in full can take from 10 - 15 business days as an estimate and this estimate can change depending on how quickly Australia Post can get the parcels processed. Once parcels are received and processed back at our Fulfillment centre we work to make sure to have your returns finalised within 1- 3 business days. We have hundreds of returns delivered to us daily in large unsorted cages so please also keep in mind that this can delay the process while we work through them, but your refunds are also dependant on how fast your bank provider processes them hence why our 3-5 business day notice. Once again, we do apologise for the experience and thank you for your feedback. We hope we can make this up to you in the near future. - Lilian

Assistance re returning an item

The customer service lady was very helpful with my query in returning my item. She was willing to help in any way and ensured I was satisfied. I always enjoy shopping at Iconic.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
Hi Daina, Thank you so much for this feedback! We are so glad to hear that your experience with our returns has been smooth and easy and will make sure to pass this onto our Customer Service Team. We hope to see you shopping again in the near future! - Lilian

Don’t trust their next day Delivery and same day delivery worst shipping

I ordered four items to be delivered on next day they could not do it and they didn’t even told me about it. I needed those items as I was going overseas and I had to chase them about my parcel when I went to ask the person in chat they simply told me that they can’t deliver it.
I will never buy from iconic and I won’t trust them.

Don’t buy from them if you needed it next day delivery or same day

Product Quality
Shipping
Return Claim MadeNo
1 comment
Hi Kate, Thank you for taking the time to reach out. We're really sorry that the necessary action was not taken to make sure that you were notified and that we were unable to have your order delivered within the estimated time stated on the site, as we do pride ourselves on providing our customers with fast shipping. We would very much like to look into this a little further for you - Are you able to pop through your order number please and we will escalate this now for you? - Lilian

Good experience/ suggest better pics in the website

Until now, I didn't face any problem with shopping and returning items from The Iconic. My only problem is that sometimes the pics are not very clear in the website and does not show the material, design, or quality very well.

1 comment
Hi Amin, Thank you for reaching out with your feedback. We are glad to hear how good your experiences with us have been thus far! We have made sure to pass on your feedback to the relevant team so be sure to keep an eye out for new updates and features in the near future. Thank you again and have a great day :) - Lilian

UNRELIABLE - Avoid at All Costs

$350 order placed for same day delivery last week. Paid the $14.95 for fast shipping. Fast forward several days and multiple phone calls, live chats and emails with customer service later and still no parcel or even a reasonable explanation as to its location. Called Star Track, who told me they don't even deliver to my area (Brisbane metro by the way) after business hours, and that Iconic is aware of this. Despite this, Iconic still proudly advertises same day 5:30pm-9:30pm delivery to my suburb and accepts payment for it. Oops!

Iconic stated in writing that they'd cancel the original order and pack and ship a replacement order but this hasn't happened. I don't want a refund as I made the purchase during the 25% off sale - either confirmation that my original order is coming or a straight replacement order is all I'm asking. What could possibly be so hard about that? They eventually sent me a tracking number link but this was for a random order placed by an unknown customer which was delivered in a different state 2 weeks before I even placed my order. Insult to injury. I am absolutely clueless as to where my pricey parcel is and so, it would appear, is Iconic. I was also given other blatantly incorrect information through customer support, particularly lazy cut and paste advice and stalling tactics on live chat.

I've spent around $1250 in the last few weeks and I'd have hoped Iconic would honour its promises, but not so. I have wasted so much time and energy on this and still have no idea when or even if I'll be receiving the order. Considering the competitive 2019 online marketplace, this is unacceptable. You might want to think twice before ordering from this company. You just need to look at the unusually high percentage of dissatisfied customers here on Product Review to see that. And please, to any Iconic representative thinking about responding to this post: no more patronising 'apologies for all the inconvenience', 'wholehearted apologies', 'really/very/terribly sorrys', 'thanks for my patience and understanding', promises of 'escalation', etc.

UPDATE: Parcel finally arrived. Opened it in good faith, thinking I'd probably delete the above post. I couldn't believe my eyes! One of three items I paid for is missing! More banging my head against the wall with customer service to follow. Let down yet again. Watch this space...

Shipping
Return Claim MadeNo
6 comments
Hi Mike, Thank you so much for reaching out with this feedback. This is absolutely not the experience that you should have received with your recent order and for that, we would, of course, like to apologise. This sounds like a very frustrating occurrence and that is simply not how we have designed our delivery process. We would like to see if there is anything else we can do regarding this inconvenience by escalating this further - Are you able to pop through your order number, please? - Damien215533589No follow up from Damien for a week and counting. You can see my point about customer service folks.

What a scam

I ordered a pocket square to compliment my jacket for a wedding. The wedding was interstate, so I had it delivered to the hotel. At 8:30pm I received notice that the delivery was not going ahead, leaving me without my pocket square for the wedding. It’s a shame, because the idea of having things delivered is enticing, it’s just a shame they cannot follow through.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Hi Rich, Thank you so much for reaching out and please accept our sincerest apology for this inconvenience. We are sorry to hear that the courier was not able to successfully deliver your recent order and we would like to look into this further for you to see if there is anything else that we can do to help resolve this for you quickly. Are you able to pop us through your order number please? - Damien

Excellent customer service

Honestly, every time i deal with the iconic, the experience is excellent. The luve chat function,the returns policy, all exceptional. I forgot to inclue a top in my returns label and it was sorted even though by the time i realised it is after the 30 day period

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
Hi Liz, Thank you so much for this feedback! We love hearing from our fantastic customer so thank you so much for taking the time to share the wonderful feedback! We hope you this will entice you to shop with us again in the near future! Have a lovely day :) - Lilian

Fantastic Company

Deliveries and returns are always prompt, accurate, and just overalls reliable. Customer service is always helpful and lovely (unlike ASOS' super rude customer service). I've shopped with The Iconic for years, and don't think I've ever had an issue with anything. Just wanted to leave a positive review as I've recently had some negative experiences shopping online and this company amongst it all have delivered my goods without any hiccups. Thanks!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Hi There, What fantastic feedback! We are so thrilled to hear that your experiences with shopping via us here at THE ICONIC have been so memorable. We work extra hard to make sure this is standard across the board for all of our customers. Thank you again for this feedback and have a terrific day! - Damien

Amazing customer service - Thank you Lillian!

When I had a Returns issue, customer service was super helpful and non-judgemental. Was an amazing outcome and I won't hesitate to shop with Iconic again. They also carry great labels. Thanks Iconic!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hi Lianne, What amazing feedback! We are so glad to hear that our lovely Team was able to be so helpful for you and we hope we will be seeing you shopping up a storm very soon :) Have a beautiful day! - Damien

Absolutely loved it!

Im so impressed! I was a bit skeptical as a first time buyer but this exceeded my expectations. Bought some Champion apparel and all three fit perfectly, the size guide is accurate and I love the authenticity of their products! The shipping is so fast and arrived exactly on time (To NZ) and just to be sure I contacted them and they were so quick and reliable. Definitely recommend buying from this website and wouldn’t hesitate to buy again!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Aarchi, Thank you so much for this feedback! We are absolutely over the moon to hear that we have exceeded your expectations and we are determined to keep this level of service going forward! Thank you again and have a lovely day. - Damien

Great company, very reliable merchant !

Very quick delivery ! Very reliable product! No hassle in returning products.
Enormous range of selections, which are uncommon to find in any online website or brick-and-mortar stores !
Never worry about brands take your money and run, or other hassle online shipping.
Return is very extreme easy! Very innovative methods !!!!!!

The Iconic got your back !!!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hey Tam! What absolutely fantastic feedback :) We are so glad to hear you have our back! We work so hard to make sure our terrific customers only receive the very best service and its wonderful to hear that you have had hassle-free experiences! We hope these experiences will entice you to shop with again and again in the new future :) - Damien

Mistake of an order

Great help from Customer Officer and her name is Mia, she is really patient and helpful to a blunder of mistake I have make with my order I received earlier.

Product Appearance As advertised
1 comment
Hi Jillian, Thank you so much for reaching out with this feedback. We are so sorry to hear that your recent order arrived with a mistake but we are glad to hear that our fabulous Customer Service Team was able to resolve it so quickly for you! We hope to make this up to you further in the future and thank you again for this feedback :) - Damien

I love the time it saves

There is a wide rage, easy to use app, great range of prices, great discounts, great live chat help, quick delivery times, easy returns process. I love the videos of the products.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Emily! We love this feedback :) Thank you so much for taking the time out of your day to share this with us - It has absolutely warmed our hearts! Have a fantastic day. - Damien

Very good customer service

The online live chat service was super efficient and an issue with my order was resolved within minutes! Very easy to use and great customer service. I would highly recommend.

1 comment
Hi Elle, Thanks so much for this great feedback! We absolutely love our customers and believe they deserve the very best service we can offer so it's just terrific to hear that is what you received! We hope this experience will encourage you to shop with us again in the near future :) - Damien

Always great customer service

The customer service at The Iconic is always prompt and helpful. Always easy to contact and great support.
I can always find something last minute if needed and the delivery options are amazing.

Product Quality
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
1 comment
Hey Lisa, What terrific feedback! Thank you so much for taking the time to share the love :) We hope you'll shop with us for a long time to come. Have a beautiful day! - Damien

Fantastic customer service

Enquires about a return via Live Chat regarding a return and my query was handled politely and promptly. I’ll recommend friends and family to use this Website for their shopping

Return Claim MadeYes
Sizing Slightly large
1 comment
Hi Sofia, Thank you so much for reaching out with this feedback :) We are so happy to hear that you are singing out praise from the rooftop! We are determined to keep this level of service and hope you will be along for the ride! Have a lovely day. - Damien

Customer Service Done Well

Unfortunately there was an issue with my order, as I paid for express shipping and it did not arrive in time. I contacted the Iconic support via the live chat system and found it very easy to use, especially as I was hardly waiting any time at all! I spoke to a lovely representative by the name of Gerald, who was very understanding and was more than happy to help with an issue other companies have not cared about. I would like to thank Gerald very much for turning my bad experience into a great one and I would highly recommend the Iconic to anyone else due to the superior customer experience I received from him.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Emma, Thank you so much for this terrific feedback! We are so sorry to hear that your recent order was delayed with its delivery but we are over the moon to hear that our lovely Customer Service Team was able to assist and improve your shopping experience with us. We have made sure to pass on your feedback to the Team and Gerald to make sure it does not go unnoticed :) - Damien

Page 2 of 99

Questions & Answers

Hi there, I ordered a dress and it says estimated delivery is the 29th of April. Will it 100% be delivered on the 29th of April or it could be earlier? Because I need the dress for my graduation on the 29th of April and there were no option to do express shipping. My order number is 247495679. Thank you
No answers

Hi! I was wondering if it's likely the 'Reebok Workout Plus - Unisex' will be restocked? Thanks
1 answer
Hi Francesca, Sorry for the delay in out response! I have just taken a look and can see that this product was a part of our seasonal range. This means that I cannot guarantee that we will be restocking again this season. I would recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock. I do hope that helps! - Damien

Hi I ordered a top last week, I received the email saying it has been delivered but I have not received it. Could someone get in contact with me to notify me as where it could be, or possibly track it? I need it before this Friday for my friends engagement so I’m very disappointed with this inconvenience. Thank you, Suz
2 answers
I would check your nearest Post Office. If it’s not a safe place to leave your parcel they’ll go to the Post Office.Hi Suz, We appreciate you getting in touch with us and for sharing this. We're sorry to hear that this parcel has still not arrived with you. I would be more than happy to have a further look into this for you, could you please provide me with your order number and I will raise this now? - Damien

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