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The Iconic

The Iconic (page 2 of 123)

4.0 from 2,441 reviews

Reviews

4.0

2,441 reviews
5
(1,698)
4
(128)
3
(68)
2
(115)
1
(432)
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Reviewer Photos & Videos

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Great customer service

published

I personally have only had good experiences with the iconic. And the one time money got taken without the item due to technical difficulties, they gave me a refund. Usually ordering and returning from the iconic is a very seamless process.

Product Quality
Return Claim MadeYes
1 comment
The Iconic
THE I.The Iconic
Nesa

NesaSydney, NSW

  • Verified customer

its okay

published

Easy to use the website and order, however, products are sometimes cheap. I ordered jeans from atmos & here and they ripped the third time I wore them. The material was very thin and cheap, not worth what I paid. Other than that all the products from here have been good.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
3 comments
The Iconic
THE I.The Iconic
Nesa
Nesa

Hi, my order number was 296436318

The Iconic
THE I.The Iconic

Unauthorised purchase

published

Not stating this is your fault however I have noticed a large unauthorised transaction amount on my internet banking. Will you assist in identifying the purchaser & refund my account accordingly

Return Claim MadeNo
1 comment
The Iconic
THE I.The Iconic
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Chantelle P

Chantelle PWestern Australia

No response

published

Hi,

I placed an order with you guys and the money has been taken out of my account but there was no confirmation emailed, it is is also not appearing in the “my orders” section of my account. I have emailed you guys several times and no one has responded ?

6 comments
The Iconic
THE I.The Iconic
Chantelle P
Chantelle P

Hi, I don’t have an order number as I never received a confirmation?

The Iconic
THE I.The Iconic
SKD123

SKD123Sydney, NSW

  • 10 reviews

Favourite online store!

published

I’m a frequent buyer and literally never have any issues, free returns, frequent sales & promotions, delivery is always prompt and the app is the dream! I always recommend to everyone!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Justin

JustinSydney Surrounds, NSW

No Response, complete uncertainty

published
Return Claim MadeNo
3 comments
The Iconic
THE I.The Iconic
Justin
Justin

I have sent an email with that reference number in the subject line

The Iconic
THE I.The Iconic
Larissa

LarissaChristchurch

  • 2 reviews

Amazing

published

I’ve been using the Iconic for a few years now. Such a great range of brands. Really trustworthy site for online shopping and helpful contact centre. Returns are super easy as well!

1 comment
The Iconic
THE I.The Iconic
Skye

SkyeSouth East Queensland, QLD

  • 3 reviews

First time buying clothes online & I do not regret it! LOVE MY ICONIC CLOTHES

published

Every clothing item I bought was amazing, Perfect fit & Great materials! The delivery was so fast & everything was packaged up so neat & nicely! Absolutely in love with all my clothes I purchased from The Iconic! Will definitely be buying from this online store again! Thank you ICONIC! <3

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Sam B.

Sam B.Metropolitan Adelaide, SA

I No longer shop at the iconic

published

Was a big fan of the iconic. They used to be my main online shopping brand for both me and my family. Clothing options available now are terrible compared to a year ago plainer and way more expensive

Return Claim MadeNo
2 comments
The Iconic
THE I.The Iconic
Sam B.
Sam B.

Thanks for the feedback I will continue to browse the iconic for hopes of more inclusive products prices and range in the future!

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Lynne

LynneHobart, TAS

Kate spade iPhone 11 Folio case

published

Purchased the case in late December 2019 and received early January 2020.
Very poor quality, the case has come apart at the both the seam and phone holding edge.
As usual though can not fault the iconic service.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
3 comments
The Iconic
THE I.The Iconic
Lynne
Lynne
The Iconic
THE I.The Iconic

Amazing service

published

Laura in the online chat team saved me today! Last night I placed an order via the app and completely missed that I still had a very old work address on my app.. this building is being renovated and I thought I lost my order but she changed my address to my home one as I am not working from home.. my stress levels dropped to nil and I can’t thank her enough

1 comment
The Iconic
THE I.The Iconic
Hannah

HannahSydney, NSW

  • 3 reviews

Poor condition

published

Got my delivery today now I do understand with everything that is going on that it is a stressful time however I purchased a pair of timberlands for $150 and they arrived in a pretty appalling condition. Thrown in the box the insoles that’s we’re ment to be inside the shoes were underneath and just pretty poorly handled. I don’t usually order off the iconic and can understand why when you pay that

Product Quality
Return Claim MadeNo
Sizing True to size
1 comment
The Iconic
THE I.The Iconic
Maya

MayaSydney, NSW

  • 2 reviews

Best online shopping experience

published
Product Quality
Shipping
1 comment
The Iconic
THE I.The Iconic

Disappointing and flawed customer service

published

I used to really like the Iconic. Their website is great and it’s so easy to navigate and buy from them online. Or so it seems. Once you’ve ordered and they’ve taken your money the entire experience descends to complete disappointment. Promised orders and delivery etas and non materialised purchases. ProMuse after promise or next day delivery and nothing. Good luck getting any support from their service team. Customer service is non existent. You cannot call or email and instead have to wait in a Live Chat queue only to continually find yourself bumped to the bottom again time after time. Utterly frustrating. They have lost my business in full. I’m still waiting for a full refund for an order that’s two weeks late that I never received!!

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
See all answers
1 comment
The Iconic
THE I.The Iconic
Rebecca

RebeccaNorth-West & West coast, TAS

  • Verified customer

Pjs maternity

published

Love my pjs. But long but I am short. Love the fabric. So super soft and comfortable. Came pretty quick as well.
I am one happy customer . Love it
Thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
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Kim B.

Kim B.

  • 2 reviews

Love the Iconic!

published

I have bought many things from the Iconic love the ease of the website and the quality of the product. I also am very happy that the Iconic makes the process for returning things easy and fast. I have found the shipping to be fast and reliable 99% of the time.

Shipping
Return Claim MadeNo
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Sareh S.

Sareh S.Sydney, NSW

  • 4 reviews

Best customer service

published

Easy to access
Polite
Fast response and always helpful the customer service is at the iconic
I'm a happy customer of the iconic and I think if you know your size why not get a better deal in here.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Christine

ChristineSydney, NSW

Fabulous service from start to finish

published

I ordered ugg slippers which were delivered efficiently and with clear information as to when they would arrive. Unfortunately they were too small soi needed to return them but that was easy with a printed return post label provided on line by The Iconic shop. They tracked the return and told me when to expect the refund as I couldn’t get the next size. Everything worked like clockwork and I would recommend the online store and would have great confidence in using them again.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
2 comments
The Iconic
THE I.The Iconic
Christine
Christine

Thanks very much, I will definitely shop with you again.

Steve S.

Steve S.Sydney

  • 29 reviews

Excellent shopping experience

published

I recently bought a Cerruti leather wallet from this website, the quality and workmanship of the product is great!

I was also very pleasantly surprised by the speed of the delivery, as I did not realised the product was from Hong Kong, but it arrived in 3 days after I ordered, so very impressed by the shopping experience.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
The Iconic
THE I.The Iconic
Nelson N.

Nelson N.Northern Region, NSW

  • 8 reviews
  • Verified customer

Amazing

published

My first online purchase is through Iconic was very very satisfied with the service and the quality of the product was excellent since then I keep coming back I love Iconic. The best part is they shipped the item right away and I received it earlier than I expected. Quality always go beyond my expectations. Happy costumer here.Love shopping in Iconic best store ever and definitely purchase again and again.

Product Quality
Shipping
Product Appearance As advertised
1 comment
The Iconic
THE I.The Iconic
Page 2 of 123
See all The Iconic reviews

Questions & Answers

APC

APCasked

Will the atmos&here cara crop check top be available again to purchase? In size 8. TIA.

No answers
Heather H.

Heather H.asked

Have you got the shoes by lipstick called jayda in 9.5
Or do you know where I can get a pair please contact Heather at
Heatherbell34@hotmail.com

2 answers
The Iconic
THE I.The Iconic

Hi Heather,

Thanks for reaching out,

I've had a look and we don't seem to have the style that you are after and they appear to be out of stock on other sites that I've looked at as well.

Sorry for any disappointments.

- Lilian

Heather H.
Heather H.

Thank you for looking

Abi J.

Abi J.asked

I'm after the 1461 Quad Polished Smooth Doc Martens in a women's size 6 (AU), just wondering if that size will be restocked anytime soon? Thank you!

2 answers
The Iconic
THE I.The Iconic

Hi Abi,

Thanks for reaching out to us.

I've had a look at this one for you and it looks like we may be restocking this style during this winter season so be sure to add it to your wishlist and keep and eye out. I'm not able to confirm a specific date however as we aren't provided with these details.

Sorry that I'm not able to confirm more on this one.

- Lilian

Abi J.
Abi J.

Great, thank you so much!

Get an answer from our members and The Iconic representatives

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