Free Delivery - Delayed
A generic apology given when asked about the delay. Free delivery required 2 working days (according to website) - No delivery! When asked, was told problem will be handled ASAP but will require another 1-2 working days. Was disappointed after hearing about further delay.Received parcel the following day. Was tempted to purchase a few more things but decided to put in a small order first.
Ordered on Wednesday - Received on Tuesday.
Verdict..: WILL BE SHOPPING ELSEWHERE!
- Verified customer
Delivery gets 'Delayed in Transit' every time.
It's the same story every time with these guys. I'm ten minutes from the Melbourne CBD.
I have an email from The Iconic, saying the thing I ordered yesterday, to be delivered today, is delayed in transit and won't make it until tomorrow.
But the thing I ordered this morning, to be delivered tonight, is still on track.
Despite telling them that if yesterday's thing doesn't get here during the time-frame I paid for, when I need it, I will be returning both things, they see no flaw or remedy to this situation.
So I said cancel both things, and...they've told me that they're not sure if they can get the morning's thing to not leave their fulfillment centre in the next couple of hours, where presumably yesterday's thing currently is. Or they've just sold me a thing they didn't actually have in stock and don't want to admit it.
Love the iconic huge range everything from casual to formal at different price points
The service is great hardly any issues and if there is a problem it's resolved fast
fantastic returns policy highly recommend.
I’ve shopped with The Iconic many times and never had a problem until now. I wanted to return something and was provided with misleading information regarding the return. I was given a $10 voucher as compensation which was nice, but the system should be fixed so that misleading information can’t be given out - it’s annoying!
Great service, fast delivery!
I love shopping with The Iconic. It is my go to store for gifts, clothing and shoes for my family and accessories to finish off an outfit. They often have awesome sales, and their friendly customer service is the best I have received online.
I have bought a few things from The Iconic and LOVE them. I’m a plus size so I find I have to go up one size for a comfortable fit.
I bought ankle boots that hurt like hell. However, as with all shoes and especially boots, they just needed a little breaking in and now they’re perfect. So don’t jump the gun and send them back to soon or you’ll be falling in shoes that are too big.
I also purchased shape wear and Sonsee shape wear shorts are the absolute best ever!!
The return process is a great option, especially being free. I haven’t had any problems with Iconic.
Very reliable & communication re: delivery is excellent & spot on! Products arrived safely and are of a very good quality. Convenient returns & exchange process, it's free & no hassles. I will definitely be back!
Efficient, Trendy, Quality.
Navigate the online store with ease.
Sales allow purchaser equal opportunities to obtain a vast array of quality and trendy items.
My shoes are gorgeous, comfortable, perfect fit. Swift arrival.
The reviewer stated that an incentive was offered for this review
Great service! extensive product range and fast delivery!
I have been shopping with the Iconic for a number of year and I am a very happy customer in their service, fast delivery, and great product ranges! I would not shop anywhere!
Speedy delivery. A product was very well packaged and delivered very quickly. I am very happy with the sneakers. The best price around. Even got a voucher to spend on my next purchase. Excellent experience.
Astounding selection to cover most taste's
* super easy to use the sight and find items that appeal to all
* Incredible selection of goods to choose from
* A site to visit to browse for fun, work and play.
Used to be amazing until they change their delivery policy
Iconic used to be my go to place. The service was amazing and delivery was so quick and also free!! which is what I love about the online store. You’d get next day delivery. However they recently sneakily changed their delivery policy that it’s no longer free express shipping and you’d have to pay 3.95 for express over 50 bucks ( yes I am cheap for not wanting to pay 3.95) but what irritated me more is that they had sneakily changed the policy. I decided to use their standard shipping as it was free. And of course it’s turned to crap. Somethin...g I would normally receive overnight, I have now waited over a week and it’s still not here!!! The free return policy is still amazing but I wouldn’t be surprise if they change their return policy soon too.
Shopping with ease and no fuss - perfect. Its the only way i will buy clothes. Their return/exchange policy is amazing and their customer service exceptional. Makes shopping fun and enjoyable
Awesome company - i've been using them for years
ICONIC has been a favourite of mine for a few years now. They have quick delivery, a no fuss return policy, & heaps of products to choose from - 5 star! Love this company.
Got the wrong size sent and now its my problem to resolve
My first time ever ordering from the iconic and its save to say it will be my last. I was sent the wrong size shoes and after contacting their support and providing photo evidence on this I was told they no longer had my size in stock. I tried to explain to them that when I purchased the stock it said one pair remaining and hence I fully expected their system to tell them they no longer had it in stock.
Obviously the order was filled incorrectly and therefore my size although not in the system should still be physically there at their ware...house. They didn't want to listen and was pretty much just told to do the return process on their website. So I now have to waste an hour or so of my time to do the process and then go to post office all because of their mistake and I get nothing in recompense for that. Its almost like they are saying we did the wrong thing as a company and won't spend any of our time to try and find your shoes and by the way its your problem to get them back to us now. Terrible service.
Questions & Answers
Just wondering if you know when you will be restocking the 2976 Dr Martens Chelsea Boots?
THE I.The Iconic
Thank you for getting in touch and I apologise for the delay in our response.
I have just taken a look and can see that this product was a part of our Seasonal Summer 19' range. This means that I cannot guarantee that we will be restocking again this season and can just depend on the demand. I would recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock!
We hope you have a lovely day.
Hi, I was wondering when you might me restocking the Reebok Revenge Plus in white and blue?
THE I.The Iconic
Thanks for reaching out- I've had a look into this for you and can confirm the Reebok Revenge Plus are apart of our Seasonal Summer 19' range. As such, I can't confirm they will be restocked, however, keep an eye on the new arrivals page as this is where they will appear if they come back!
Hello, when will the yellow, ID Collection Tape Hoodie in size small from Champion be restocked?
THE I.The Iconic
Thanks so much for getting in touch with us!
The ID Collection Tape Hoodie was apart of our Seasonal 2019 range. Unfortunately, this means that I cannot guarantee that we will be restocking again this season. Just in case, I recommend keeping an eye on our new arrivals section over the next 3-4 weeks in case we decide to restock- the item will appear there!
Have a great afternoon.
|Category||Online Shops, Footwear, Underwear and Clothing|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes|
|Offers Free Standard Shipping||No|
|Clothing Type||Activewear, Children, Formal / Cocktail, General / Everyday, Office / Businesswear, Outdoor / Hiking, Swimwear and Tradie / Workwear|
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