The Jungle Collective

The Jungle Collective

3.3 from 251 reviews · View Statistics
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Reviews

  • Product Quality
    3.8 (190)
  • Return Claim MadeYes · No (200)
  • Customer Service
    3.8 (187)
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Thomas C.
Thomas C.Metropolitan Adelaide, SA

quality and range just aren’t all that

published
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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jaya36
jaya36SA, 5169
  • 86 reviews
  • 88 likes

Signed up to sale

published

I signed up to their online sale here in Adelaide. To my disappointment, there was nothing that can't be obtained more easily and cheaply elsewhere. There was a big hype by them, so I took the dive -and the reality was a nothing burger.
I found some interesting plants, so went looking for comparisons online... all available at better prices than The Jungle Collective. People can charge whatever they like for their plants, no issues, but I resent being told that there will be some rare plants at great prices, when the stock is not that rare anymore and the prices were a lot dearer than their competitors.

Incentivised Review No
Return Claim MadeNo
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Kiki
Kiki
  • 2 reviews
  • Verified

Great plants and delivery

published

Bought four indoor plants in the Brisbane online sale in January. Plants were all in great condition on arrival and are still doing well. Delivery was good too, no issues. The only suggestion I have is to include more info about each plant in the description (safe for pets, how much light it needs, etc.). Would buy from Jungle Collective again.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane
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Kim C
Kim CSydney, NSW
  • 2 reviews

Pests and sub quality plants

published

Better quality at Bunnings, and equal change of pests! My bird of paradise was actually a really nice plant (same can’t be said for the others I received quite injured!) but was infested with mealy bugs which have now spread to my mature fiddles. Really frustrating to be looking at the long road ahead to clear them out of my house; won’t be buying from the jungle collective again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
The Jungle Collective
Jungle CollectiveThe Jungle CollectiveSend a private message
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Mikaila F.
Mikaila F.Sydney, NSW

Love my new plants! Great service and quality.

published

I've shopped a couple of their sales now and always found the range and quality to be really good. Love ordering the mystery plants and getting a surprise with my order. Delivery was quick and plants all arrived in good condition. I messaged their FB for help with one of my older plants that my partner had overwatered and their horticulturalist helped me get it back to health.
Will continue to shop with them.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSydney
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Jo W.
Jo W.
  • 2 reviews
  • 1 like

Will never order again.

published

I ordered 4 plants and a planter from them. The planter is yet to be delivered and I have no time line for the delivery. Two plants are near dead, they clearly have been damaged in transit but would have been very sick even before they left on their journey to me. A credit was supposed to make me feel better about paying premium prices for plants I wouldn't buy from the discounted section of a nursery. TLC is never going to get these plants looking good again. I will never buy from them again.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOn line
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Don’t order from them

published

I ordered 7 plants of which 2 were in pretty good condition. I’m unsure if another 2 will survive and the 3 were damaged in one way or another. Really disappointed.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Overpriced for subpar quality plant

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Cathy
CathySydney, NSW
  • 4 reviews
  • 3 likes

Overpriced plants with pests

published

Not worth the money. Overpaid for unhealthy plants with spider mites. Only 1/4 plants survived. Their events are also marketed using pictures they found online and are not representative of the actual plants they have in stock.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Very happy plant mama

published

I have ordered from The Jungle Collective online 3 times now during lockdowns here in Canberra. It has always been easy, deliveries have been earlier than expected and the plants are always luscious and healthy. I’m a very proud and happy plant mama!

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationCanberra
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The reviewer stated that an incentive was offered for this review

Dom
DomSydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Terrible Communication and Sad, Unhealthy Plants

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline Sydney Sale
The Jungle Collective
Jungle CollectiveThe Jungle CollectiveSend a private message
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SO disappointing

published

Well, the 'big plant sale' in Adelaide had only two camp-tables worth of plants (and this was halfway through their first day). The plants were over-priced, most of which I could find at the nursery down the road for $5 (or more) less and healthier. The range was very small. Customer service was lack-luster; there was no enthusiasm or kindness on their part. The music was very loud. We drove to the other side of town for this. I can see why they don't have the 'review' option on their Facebook or google as I think it would be very bad for business.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationThebarton, Adelaide
The Jungle Collective
Jungle CollectiveThe Jungle CollectiveSend a private message
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vivek
vivekSydney, NSW

very poor quality and worst customer services

published

very poor quality and worst customer services. they are cheaters. I live near Schofields and their customer service insisting me to drive to Alexandria to return the plants. It's not possible to drive as there is lockdown here.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline Sale
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The Perth collective was false advertising at best.

published

What a poor "collection" the Perth collective offered. Looked like someone's garage with a very small and unhealthy plant collection. Wasnt greeted when we arrived, 2 staff members spent the time we were there on their phones, shame they didn't use that time wiser and water some of the not so healthy plants. Im sorry for such a poor review, but we both agreed it was such a waste of the 1hour round trip. Do not reccomend.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationCollier Rd Maylands
The Jungle Collective
Jungle CollectiveThe Jungle CollectiveSend a private message
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What more could you want!

published

During a time where things aren’t normal. Where times are strange. They have adapted to be able to still service customers with plant addictions. And that’s a real thing!! Amazing service. Fabulous delivery people.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSydney
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