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The Jungle Collective

The Jungle Collective

3.4 from 214 reviews · View Statistics

Reviews

2.2

12 reviews
4
(0)
2
(0)
  • Product Quality
    2.2 (12)
  • Return Claim MadeYes (12) · No
  • Customer Service
    1.9 (12)
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Ella

Ella Sydney, NSW

Amazing plant warehouse

published

I couldn’t recommend The jungle collective warehouse enough . There is a massive variety of different plants and they’re all in perfect condition which shows they have all been loved and cared for . My plants look amazing - thanks for making my house a home !

Product Quality
Customer Service
Return Claim MadeYes
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Bee

BeeGreater Melbourne (Inner), VIC

Plant arrived with fungal rot

published

Expensive purchase, plant arrived with some kind of rot, which has continued to progress, and leaves which had been broken off. I immediately tried to contact Jungle Collective via facebook as directed from their website, and was told their "horti" would be in touch within 24-48 hours. After having no response for nearly two weeks and contacting the business multiple times, I ended up requesting a chargeback through my bank. Before this had finalised, the business did process a refund themselves. Overall a very frustrating experience, but I'm glad it has been resolved.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMelbourne Online Warehouse Sale
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TERRIBLE

published

Purchased during online pop up sale. Paid $40 delivery and plants were damaged, one had almost all the roots ripped so the plant was just flopping around at the base.
They were slow to respond to messages and after their "horti" gave some advice they eventually agreed to a full refund with the stipulations that I had to return it to their warehouse during covid lockdown, but it had to be on a certain day during certain hours. No one was there. They're no longer responding to my messages and they're deleting all negative comments off their social from myself and others in similar situations. They've now blocked me

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMelbourne
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Good Experience but Great Customer Service

published

I've ordered from the Jungle Collective twice and been very satisfied with my plants. Most were in great quality aside from the bumps and tears you'd expect from delivery, but after a few days care everything's bouncing back. Unfortunately both times I've ordered I've had something be out of stock but customer service has been great at responding and giving a credit both times. Will order again.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationGeelong, VIC
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Rhinus

RhinusGreater Melbourne (Metropolitan), VIC

Terrible experience, overpriced and plants in bad shape

published

Terrible! I ordered online and paid what I thought were fair prices, the plants arrived very young and in very bad shape. The pots I bought were just terracota pots painted with acrylics sold for 25! Terrible experience, definitely would not recommend

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Natalie H.

Natalie H.Perth, WA

Worst customer service and poor quality plants

published

The only good thing I have to say about this business is that the delivery was quick. Plants were overpriced, hardly rare, and arrived bone-dry and almost dead. Absolutely zero customer service despite several attempts.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline pop up sale, no reply at all to my feedback/request for compensation
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May I.

May I.Sydney, NSW

Bad service for bad plants - buyer beware

published

Bought two palms. One has a very bad bug infestation when I received them two days ago. Sent a facebook message to let them know, hoping for a refund/exchange. Their solution is:
1) First they blamed it on transit
2) Offered me a $10 credit voucher so I can buy more plants (this doesn't even cover the delivery and is a fraction of the cost).
3) have a horticulturist explain what a bug infestation is to me.

No recourse and refund nor exchange. I was told to trim the plant. I have said it's most of the plant - if I trim it I might as cut away over 50% of it!

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationonline
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zjaine

zjaineGreater Melbourne (Inner), VIC

great plants

published

They all look gorgeous,just needee to water them straight away and all came livelier... I would recommend getting more on their next pop up virtual sale.love them all... recommended much

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Product Quality
Customer Service
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

nfunk

nfunk

  • 12 reviews
  • 16 likes
  • Verified

Customer service almost non existent.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth online sale
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lemongrass m.

lemongrass m.Sydney, NSW

  • Verified

Avoid at all cost

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSydney
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Jay

Jay

  • 2 reviews
  • 10 likes

Do not buy! Ignore the hype.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth
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Paul D.

Paul D.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 9 likes

Unresponsive Customer Service Low Quality Plants

published

Went to a physical pop up sale back in February and had a position experience. Tried the virtual sale in April. Link to the website was not sent prior to my allocated booking. Finally logged in at a later time. Website was clunky and difficult to navigate. Put my order in. Did not receive active communication about the status of my order. Late delivery. Ran out of stock of a plant I ordered. Replaced it with a dead plant. Sorry not sorry note left on my order as opposed to informing me prior to dispatch. Fill in the form to get the order fixed. Have not received any response about the mistake for 11 days and counting. Jungle collective needs to pick up their customer service and plant quality. Thumbs down.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
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