The Jungle Collective

The Jungle Collective

 Verified
The Jungle Collective
3.1

337 reviews

PositivevsNegative
52% · 176146 · 43%
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Return Claim MadeYes (22) · No (256)
Product Quality
3.3 (307)
Customer Service
3.3 (301)

Reviews

337 reviews
Chris T.
Chris T.
 

Dead plants at ridiculous pricws

They will send you dead or dying plants then cry poor them. These people a scammers Show details
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Needsleep
NeedsleepSouth East Queensland, QLD2 posts
 

Do not buy from the company

Packed very poorly. Broken and unhealthy plants 1 almost dead. Only offered credit not refund. Show details
Product Quality
Customer Service
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Hi there, Sorry to hear you've had an issue. Please kindly email us and we'll take another look at your order for you. Thank you!

martin neville
martin nevilleSydney, NSW24 posts
 

Lying driver and damaged plants, terrible service and plants

Terrible service and plants, the plants I received were all damaged in transit, the driver lied about this, the plants never looked like the photo's, the woman who self title's herself as a 'happiness hero' must be the most pretentious in the business, she has a list of cut and paste answers to deal with the many problems she deals with, if you wonder why they do not accept paypal it is because paypal have buyer protection, avoid them.
Talana L.
Talana L.
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Joyce
JoyceSydney, NSW4 posts
 

Happy Healthy Plants

I went to Jungle Collectives plant sale last Saturday it was great, had so many healthy and rare plants that you normally don't find in nurseries and I found it was value for money. So much to choose from sometimes you go back to where you started and theirs a plant there that wasn't there before they bring out fresh plants hourly I bought 3 plants they're still in good condition also I found off street parking very good as well, I bought along my furbaby it's pet friendly. I will definitely buy more plants from Jungle Collective and go to their next plant sale in Sydney they won me over! Check their web page when their next sale is because it's worth going. Show details
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Rui
RuiGreater Melbourne (Inner), VIC2 posts
 
Ica T.
Ica T.Greater Melbourne (Inner), VIC
 

Not recommend. Avoid if you have an option

I paid $369.99+$5.95 handling fee for a Yellow thai monstera, and there is last stock left. After I order, i asked for a pic before they deliver. I really want to know what exactly I bought as it is not cheap and also i have to wait one month to receive. I was told they are busy with packing to ensure the plant in excellent condition, so no pic will be provided. I am so shock when i receive this little poor thing, that full of dust, and damage stem and leaf, with lots of ants in the soil. https://www.thejunglecollective.com.au/product/yellow-monstera-thai-constellation-180mm/ <= this is quite different from the pic showing online. Show details
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Hi Ica, Thanks for reaching out and sorry to hear you've had an issue with your order. I've had a look and I can't see an email from you raising your concern. Would you like to reach out to us so we can take a better look please.

Bathsheba
BathshebaWinmalee3 posts
 

Three of seven plants dying/broken, the rest battered

I ordered from Jungle Collective prior to Christmas and this week received my plants. Two chain of hearts were lying flat, so the soil fell out, revealing how small the root ball was for each plant. An alocasia and a Monstera adansonii arrived battered. Neither had much of a root ball. A raphidophora in the same shipment will be OK as it had good roots, but its leaves were battered so it won't look good for a year or so. I bought from here hoping to get established plants but I got pups and for the price and cost of handling would have been better off going to a chain store. The company did refund me for the alocasia and the monstera and provided a partial refund on the raphidophora, after a bit of to and fro. Show details
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Hi Naomi, Thanks for sharing your experience and feedback.

Dave
DaveFar North Queensland, QLD17 posts
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Product Quality
Customer Service
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Zachy B.
Zachy B.
 

Scam company

Scam scam scam! beware and avoid if you’re reading this review Show details
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Hi Zachy, Sorry to hear you've had an issue with your order. I have had a quick look in our emails but I can't see an email from you. Do you mind please reaching out with any photos to info@thejunglecollective.com.au. We are here to help. Thank you!

Brigite
BrigiteIllawarra, NSW
 

The plants I received weren't varigated

The plants that first arrived weren't very good quality but the Jungle collective after my review gave me a call and said that they would replace them. The new plants have arrived and have much better variegation and are in much better condition. I did write my first review without giving the jungle collective a change to fix my purchase. Show details
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Noodles
NoodlesCanberra5 posts
 

Overpriced and slow delivery

I’ve bought from the Jungle Collective pop up store as well as online and have been disappointed both times.

The Monsterra Thai Constellation, which I paid $170 for was so tiny and unhealthy. It was $100 at Flower Power for a bigger plant.

I’ve since opted for home run businesses (Facebook market place) and have bought incredibly healthy rare plants for 1/4 of the price.

I’ll never ever purchase from the Jungle Collective again. Show details

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Hello T.
Hello T.Sydney, NSW
 

Avoid at all costs

Plants turn up in a shocking state. No care taken at all. Emailed and no response. I spent many hundreds and most things are ruined. Merry Christmas to me. Show details
The Jungle Collective
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Hi there, I'm sorry to hear you had an issue with your order. I'm not able to pull up your order as I don't have your name or email but please can you reach out to us at info@thejunglecollective.com.au and we will look into this asap for you.

Avelyn Kwok
Avelyn Kwok3 posts
 
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Eva
EvaSouth East Queensland, QLD
 

Wonderful customer service!

I ordered three plants. When my order arrived two of them were great but one of the plants was in a bad condition. I complained, providing photo evidence of the plant and I was pleasantly surprised when my complaint was dealt with in a very swift and professional manner. It is so refreshing to interact with a company that still believes in customer satisfaction. I will be a loyal customer now and look forward to all the beautiful plants I have in my future! Show reply

Questions & Answers

Lucius G.
Lucius G.

Does anyone know the best way to contact jungle collective??
Haven't heard back from them

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