Reviewer Photos & Videos
Sparse & Expensive
The reality was nothing like the picture on their page. It was a small warehouse with about a 1/4 of the plants shown in the picture. I was looking for a particular plant and noticed that it was 15% more expensive at the Jungle Collective than I had seen elsewhere.
Capitalising on plant trends at the expense of quality and service.
I bought plants from JC for over a year. The last plants I received were full off insects and almost killed my entire collection. I would say upwards of 20% of the stock I received was barely rooted cuttings shoved in a massive pot. Absolutely hit and miss, sometimes I'd spend over $100 and find that half the plants were a stem shoved in soil. I got a few really good quality finds through JC, but far less than the failures.
And causing a 6 month ant infestation in my house, to which no one ever got back to me about, is pretty bad. I don't know...how much it's cost me so far. I have never had any response when I've attempted to contact them about delivery or pest issues. Final straw was when they were incredibly rude to me when I asked about the origin of their rare plants.
Terrible - would not recommend
I am very disappointed!!! I spent nearly $300 at this place and 3 of the plants ended up having pests which had spider mites and mealybug. I tried to reach out and contact them and they read it and did not contact me back. I will not be returning.
Online purchases - terrible! In store, better but still over priced.
Two orders placed on line. First came infested with mealy bugs. I asked for the plants to be taken away, they said no. Unfortunately I’ve been experiencing mealy bugs since. Not an infestation as first introduced. But it has cost me a lot in time researching, products etc. It’s been almost a year!
Second online order came with one plant missing, I had to follow up a couple times, did finally get a refund (it was only $10 for the plant, but principle). Especially as the other plants came with Aphids. One plant dies due to the pests, and I’ve s...
Horrific and mortifying experience
We went to the warehouse sale and travelled over 1 hour to get there for only a 30min window and were appalled to see that the very low range of plants that were there, were all either burnt or dead. How disapointing
Terrible, please don’t use
Delivery service appalling - both times I used them the delivery guy told me he was going to bring them to my door and then did a runner, leaving the plants outside while I waited patiently for him at my door with the door open.
When a plant wasn’t delivered at all they refused to provide a refund.
Plants themselves very hit and miss. You need to repot immediately to get them out of the terrible soil they come in and expect them to not necessarily survive repotting.
I feel like a fool for using them twice. I thought the first time was just bad luck. I was wrong.
Do not waste your money
They use false pictures. Gave me the wrong plants. Plants were tiny and not as advertised. Just go to bunnings.
False advertising. Unacceptable service.
Ordered during one of the Melbourne pop up sales and spent a fair chunk of money. Plants were okay, but one of the plants I ordered was a syngonium fantasy. It was advertised as a mature plant in a 12cm pot and I was delivered a tiny bottle baby in a much smaller pot size. Contacted them as it was clearly false advertising and at first they wouldn't offer anything but a $10 credit... really disappointed with the plants and the lack of acceptable service.
I purchased 4 plants from Jungle Collective and when I went to Bunnings to buy potting mix I saw 3 of them there advertised at a waaaay cheaper price! Plus other varieties I had seen on their website all available at a much cheaper price. I later realised photos on their website aren’t their own (taken from google or instagram) and aren’t portraying a true representation of the plants they have for sale. It pays to do your research.
Unhealthy plants over priced
Unfortunately the plants that are displayed in images are not the ones being sold. I have been very disappointed to find plants that are diseased and extremely overpriced
Horrible. If you need a refund for a plants that’s Dead on arrival you won’t get it.
I ordered some plants and they all arrived in a near dead condition. Firstly they are really hard to get in contact with. When I finally got In contact on their Facebook page I was asked to drive to a warehouse to take the dead plants to get a refund. When I got there, no one was there. Huge waste of time and I never got my money back for dead plants
More like poor collective
I’ve been following their sales for months now and there’s never been any “rare” plants and the pricing is so expensive it should be robbery! Better to try bunnings
Purchased during online pop up sale. Paid $40 delivery and plants were damaged, one had almost all the roots ripped so the plant was just flopping around at the base.
They were slow to respond to messages and after their "horti" gave some advice they eventually agreed to a full refund with the stipulations that I had to return it to their warehouse during covid lockdown, but it had to be on a certain day during certain hours. No one was there. They're no longer responding to my messages and they're deleting all negative comments off their social from myself and others in similar situations. They've now blocked me
Sick plants, badly potted
Bought 4 plants online Oct 2020. Plants were battered, broken, and badly potted - one pot was half empty and the plant showed it had not extended beyond the tube stock..
Tried contacting, got no where.
Purchased a plant around June time. I received it and the tips of the two main leaves did look a bit funky, they were packaged not so well. Fast forward to a week later, still not looking hot, I thought they would unravel and all would be well. It wasn’t. At about the 5 week mark it needed a water, it was the first and only time I watered it during the time I was emailing them. From that first watering up until now, the plant has slowly deteriorated and has such a little root ball that I don’t think it will survive. I emailed and emailed and in...the end they blamed me because it was “overwatered”. I watered it once. Was told to repot only to find a plug, which was holding in all that water. The soil was not dry it didn’t need another one, it just wasn’t doing well. Likely because of the plug. I was blamed for my one watering. No contact with made again. Steer clear. Just not worth it.
Would rate it 0 if I could. They basically stole $160 from me.
Ordered $160 of product at their Perth Virtual pop up.
I was told I would receive an SMS when the delivery was on its way. I never did.
Waited and hung around during the expected shipping time for my order to arrive, it never did.
I emailed them and they told me they would reschedule my delivery for the following weekend. I made several more enquiries but was left on seen.
It still never arrived during the "rescheduled delivery" time even though I made sure I was home.
I contacted them and they said they would bring the issue up with their 'Head Honcho Tom', but this time I asked for a refund, and again I've been ignored. So basically, I'm out $160 after being ignored multiple times.
[Update for previous review] Plants has arrived in very bad condition.
And after a back and forth messaging for a week with these guys, my order has finally arrived today! And this is what I got???? Like seriously? I am so heart broken to see this poor babies and very disappointed with my experience. Never be buying with these guys anymore!
Would go with 0 if I could
Sydney buyers beware. Website and photos look good, you think you’re getting a really great looking, healthy plant. Be ready to adopt and resuscitate a few nearly dead leaves. Bad after service. Won’t be back.
Terrible experience, overpriced and plants in bad shape
Terrible! I ordered online and paid what I thought were fair prices, the plants arrived very young and in very bad shape. The pots I bought were just terracota pots painted with acrylics sold for 25! Terrible experience, definitely would not recommend
Worst customer service and poor quality plants
The only good thing I have to say about this business is that the delivery was quick. Plants were overpriced, hardly rare, and arrived bone-dry and almost dead. Absolutely zero customer service despite several attempts.
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