Reviewer Photos & Videos
Six months of happiness, before the creaking set in
I purchased the base about 6 months ago and everything was great. It arrived the following day right on schedule and I was really happy with the look of it. The dimensions are worth considering because of its extended footprint but having factored this in, all was great, until recently.... Unfortunately, over the last few weeks it has started to creak very considerable, and it is worsening. I’m someone prone to lengthy periods of wakefulness throughout the night so the interruptions are pretty problematic for me. On a good night it leaves me tossing and turning but on a worse night, I’ll be awake for 2-3 hours. I don’t know if it’s the design or what but I’m sorry my experience has turned really sour.
Purchased in March 2020.
Best timber bed base
No bed creak experienced, sold firm base for our own mattress, good firm support for back.
Neat clean modern design good aesthetic look
Easy to assemble, instructions given easy to understand.
Compliments Looks well in the bedroom
Purchased in October 2020 for A$900.00.
Trouble on the double but finally got it together
I've just finally spent my first night on it. The process of getting there lost Koala the 2 stars. I ordered the double bed base. When it finally arrived after two delays, I totally struggled to get the parcels in the door because they were so big and heavy. Before buying I did check via the on-line chat about the weight of the parcels and I was told the bed would be delivered in 3 parcels box one: 16.75 Kg, box two: 21.5kg and box three 20.75kg. This was not the case. When it was finally delivered it was in two parcels with one weighing...35 kg and the other 16 kg. I totally struggled to get the massive 35kg one through the front door as it was well over 2 metres long as well and over 800 cm wide. It got jammed in the doorway and then got jammed inside the front door. This is what lost Koala the most stars. There were delivery problems too as they cancelled the day before the first delivery date and then on the second delivery date, which was meant to be a four-hour delivery window, the bed base arrived 2 hours late. Next the contact problems: it was very frustrating trying to contact them about the delivery because they don’t answer the phone. You will be listening to their answering machine as they prefer to use email. I acknowledge that they did call me back regarding the first delivery delay and did offered a small refund by way of apology. I also acknowledge that the team offered me a set of sheets to make up for the misinformation about the package sizes. I do acknowledge the efforts of the Koala Team, via emails, to turn the situation around. Bit of general info: Be aware the bed base is closer to the floor compared to a standard bed – I knew that already because I checked the dimensions on their website before ordering but make sure you are ok with this. And because of the design of the bed there is limited under bed storage due to the centre boards. The assemble was easy, took me about 15 minutes, but there was so much packaging that it took me an hour to unpack it and cut up all the cardboard so it fits inside the recycling bin and there is a full bin load. The bed does creak a little so I have a beeswax block from Bunnings to resolve this.
Purchased in November 2020 for A$800.00.
Had this base about 12 months now and I’m just about ready to throw it out as neither of us are getting a decent sleep and it’s only getting worse. Started off a little creaky and we just thought it was the wood settling into place but now it’s beyond a joke. If I roll over the slightest the bed creaks so loudly. Not really worth the price paid. Wish we had got a traditional bed base
Purchased in October 2019 for A$800.00.
Great bed base and aftercare support!
Really easy bed base to dissemble/assemble. I see, in other reviews about bases being creaky, that's not the case for me! My only real qualms with the design - and they're tiny ones for they're easily worked around/corrected are:
- mattress can slide a little during the night, this doesn't wake me up or anything, I simply need to push my mattress back into place
- edges of base, tend to knock my shins on every now and then. Would it be possible to soften these any more so Koala? Draping quilt/blanket over the edges usually siffices and doesn't...
Purchased in September 2019.
- Verified purchase
Solid base, solid price
Had some delays with delivery (on the courier's end) which was quickly resolved after speaking with Koala support. The base was extremely simple to assemble, is sturdy, and looks great!
Easiest bed to assemble, beautiful bed
this was easiest assembly ever (click together) and it looks great. delivery was super quick too (4 hours!!). Bed doesn't creak at all. Only wish there were under drawers you could buy separately.
- Verified purchase
Perfect for purpose
Just wanted an unobtrusive bed base, quality and ease of purchase and delivery were paramount. Koala fitted perfectly. Perfect height, perfect price, perfect online order and delivery system, perfect for ease of put together (and take apart when need be), perfect sizing...just perfect.
Added bonus is stylish modern finish and storage at bed head. Well done, Koala.
Looks great, very creaky.
We had the bed assembled about 12 months ago by the supplier and it looks great, but it creaks loudly whenever either of us stirs. Sadly sleep is worse since buying this bed.
Purchased in September 2019 for A$800.00.
Love my new bedframe! Very easy to assemble and very solid. No creaking and I can stand on the bed without being scared of the whole thing collapsing. Definitely recommend this product!
Purchased in August 2020 for A$800.00.
- Verified purchase
Brilliant (tectonic) design, but with blind spots.
I have just experienced this bed base for the first night, and I was impressed yet somewhat disappointed. Oxymoron? Not quite. It is a very good design overall, but with several design blind spots. That said, I have 119 days now to decide whether or not I can get to love it and live with it.
I had to look for a new bed base after the middle supporting beam and its three legs to my upholstered bed base (and of a traditional sprung-slatted design) finally failed 6 years on.
1) My 8-year old mattress suddenly felt really supportively-fi...
Purchased in August 2020 for A$680.00.
Easy to construct, no tools required
Frame arrived in 3 easily identified boxes, unpacked with all components in the box! Easy to follow instructions and took maybe 4 minutes to construct the entire frame with easy slot guides. Once bed frame was constructed, slide koala mattress on top! DONE!
Purchased in July 2020 for A$650.00.
The best bed base Aever
I absolutely love my bed base! So easy to put together, so comfy, Doesn’t creak! Looks fantastic in my room and I can’t think of a room it wouldn’t look good in. Would definitely buy again and have recommended it to many friends already!
Purchased in May 2020.
My headboard doesn’t fit on the bed base
I just bought a bed base and mattress 2 weeks a ago unfortunately i cannot put the headboard in so I requested for a new one. I got the new one today and still doesn’t fit. I tried watching some videos again how to set it up.. I did exactly the same thing it’s just that whenever i put the headboard it doesn’t go in easily. I’ve got no problem with the mattress and base at all it’s fine it’s just that I already got 2 headboard both of kt doesn’t fit.
Purchased in July 2020 for A$1,675.00.
This one is for boinkers
My partner and I have had a struggle for the last few months where out bed was soft, uncomfortable and worst of all, very loud. A flimsy old frame where moving your pinky toe meant it screamed in agony. The Koala bed fixed this issue by providing a sturdy, amazing looking and very easy to put together frame that makes nary a peep when my partner and I are participating in extracurricular activities.
Only issue would be that the Koala bed we bought in a bundle with this frame is a bit slippy and slidey and we often have to move it back into place but it is a symbol of somewhat pride.
Thanks to Koala for making an amazing bed that has reinvigorated our lives.
Purchased in August 2020 for A$1,657.00.
The worst customer service I have ever experienced
Koala sell themselves as being quick to deliver items. I have been waiting over a week for my bed base and according to the tracking on my item it will probably be another week. This is despite an initial promise of 3 days. I only purchased this due to the speed of delivery as I was going to use it to style my home for sale. Their communication is appalling and when you call their number it goes straight to voicemail, but you can't leave a message. I have instigated 3 separate chats on their website to no avail. AVOID!!!!
Purchased in July 2020.
Assembly took even less than the four minute guarantee. No creaks, no wobbles. Makes our old Ikea frame feel like it was made of matchsticks.
Even the mattress feels better! We are sleeping the best we ever have.
Purchased in July 2020 for A$650.00.
Simple, eco friendly and great design!
So easy to put together, great storage underneath, sturdy enough, great height. Love that it extends past the mattress. Would recommend this simple design and great company. The bed was delivered the next day!
Purchased in March 2020 for A$950.00.
Questions & Answers
I have hardwood floors in our bedroom and don’t want to put a rug down underneath the bed. Does the koala bed base have a rubber grip stop on the base to prevent marking the floor? I’m worried about the scratches that will be left on the floor as we are renting. Thanks.
As a precaution we used pieces of the cardboard packaging as a buffer between bed base and floorboards, all good.
Our team has just had a good huddle to discuss ideas on this, plus we reached out to our product development team (the absolute experts!) to see what they recommend :) Now what did we find? There are a few good tips and tricks, but we would suggest using 'felt furniture pads' which we don't stock ourselves, but they are available at places like Bunnings Warehouse, Kmart, even Coles/Woolies often have them handy. This should make sure your floors are nicely protected :)
As a side note, thanks so much for reaching out! Our brains are whirring and we are thinking into what more we could do to give customers an even better Koala solution into the future...
If you have any more questions or there is anything else we can help you out with, please don't hesitate to reach our Customer Care team on 1800 575 337 or email us at firstname.lastname@example.org.
The Koala Dream Team
I am having trouble finding bedside tables that match the colour of the koala bed base, does anyone have any suggestions?
Check out #sleepwithkoala on insta, lots of inspiration from what other customers have used, at the moment we dont have a solution you can purchase from us but keep an eye out, you never know whats in development.
The Dream Team
I’m struggling with This too! For months! I wish koala would make some bedside tables that match their bookshelves and bed :(
Hi there, I was wondering if it is possible to stain the bed base to a darker wood tone? I love my bed base and the support it gives but it doesn't match my bedroom furniture or aesthetic.
Hi Bek, The bed is made from high quality plywood and, as far as I know you could stain any colour you like. But best ask Koala. Meg.
We don't recommend re-staining the bed base as it has a veneer with a water based lacquer on it, this would need to be sanded back for any new stain to stick. It would also void the warranty on the bed.
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