59 questions from our users
I sleep more in the middle of my queen mattress. I don’t really want the base overhang of the Queen frame due to knocking shins etc on it so thinking of getting a double base as its smaller over all and the base supports seem to be more towards the centre. My mattress measurements will easily fit the double base but wanted to know if the structural integrity of the base would be compromised particularly when sitting on the edge of the bed (which I do a lot when getting ready in the mornings due to disability).
We're stoked the Koala Bed base has caught your eye and love your thinking outside the box here! We've taken the product team out for coffee, to get their top expertise on this one for you.
It shouldn't be an issue, but we wanted to confirm for you that a standard queen mattress is 1cm wider than our double bed base and around 7cm longer. You could remove the headboard so the mattress can slide back... but then there’s nothing locking the frame together so it’s probably not advisable. The overhang won't be a structural issue, but it comes down to your comfort and what you like :)
The Koala Dream Team
Our bed is now three months old but despite perseverance it is still creaking at every move and causing interrupted sleep and frustration. What can we do?
I have hardwood floors in our bedroom and don’t want to put a rug down underneath the bed. Does the koala bed base have a rubber grip stop on the base to prevent marking the floor? I’m worried about the scratches that will be left on the floor as we are renting. Thanks.
As a precaution we used pieces of the cardboard packaging as a buffer between bed base and floorboards, all good.
Our team has just had a good huddle to discuss ideas on this, plus we reached out to our product development team (the absolute experts!) to see what they recommend :) Now what did we find? There are a few good tips and tricks, but we would suggest using 'felt furniture pads' which we don't stock ourselves, but they are available at places like Bunnings Warehouse, Kmart, even Coles/Woolies often have them handy. This should make sure your floors are nicely protected :)
As a side note, thanks so much for reaching out! Our brains are whirring and we are thinking into what more we could do to give customers an even better Koala solution into the future...
If you have any more questions or there is anything else we can help you out with, please don't hesitate to reach our Customer Care team on 1800 575 337 or email us at firstname.lastname@example.org.
The Koala Dream Team
I am having trouble finding bedside tables that match the colour of the koala bed base, does anyone have any suggestions?
Check out #sleepwithkoala on insta, lots of inspiration from what other customers have used, at the moment we dont have a solution you can purchase from us but keep an eye out, you never know whats in development.
The Dream Team
I’m struggling with This too! For months! I wish koala would make some bedside tables that match their bookshelves and bed :(
Hi there, I was wondering if it is possible to stain the bed base to a darker wood tone? I love my bed base and the support it gives but it doesn't match my bedroom furniture or aesthetic.
Hi Bek, The bed is made from high quality plywood and, as far as I know you could stain any colour you like. But best ask Koala. Meg.
We don't recommend re-staining the bed base as it has a veneer with a water based lacquer on it, this would need to be sanded back for any new stain to stick. It would also void the warranty on the bed.
I recently purchased the koala mattress along with the bed base and was wondering if you had any tips on the mattress from slipping around? Are there any matching timber supports for the end of the bed to slot in to stop the movement of my mattress? Loving the whole ensemble by the way. Haven’t slept so well for years!
I have a different mattress, an inner-sprung mattress, that weighs about 46 kg, and it doesn't slip around on the Koala bed base, perhaps because this mattress is so heavy. After about a week the mattress moves a centimeter or two in one direction or the other, but I just push it back when I change the sheets, and all good.
Thanks for the input Amanda. My koala mattress is a King Size, I’ve only had it for over a week maybe it needs to settle into the base. I have not seen anyone else having this issue on here.
I’m looking into buying the koala mattress and bed base. The only problem that’s keeping me from buying the bed straight away is the height, it looks quite low. How have people found the height of it?
Yes, it's lower than other beds I've had before, but that's what I like about it. With my old bed, I would often wonder how much it would hurt if I happened to fall out of bed onto the wood floor. With the Koala Bed, I'm quite close to the ground, and that's reassuring. With a thick inner sprung mattress, the height of the bed is about 10 cm higher than a regular dining chair, and that's high enough for getting up from and getting down into.
i found it too low and have put a mattress topper on to give a bit more height, still not as high as i would like but can live with it ideally should be a height that when in bed swing legs out to get up the feet should just touch the floor from a normal sitting posture currently this 6ft frame has legs bent quite a bit at the knees with feet on the ground plus the softness of the mattress was not as soft as i required for these old bones however the worry of bashing shins has only happened once since sleeping on the bed base in cple on months,
Hi, I currently have a double sized koala mattress and looking to buy the bed frame though it only comes in queen or king. Do you think I can use the double sized mattress on the queen sized frame confortably?
It will be comfortable enough to sleep on, but when you get out of bed, or into bed, you may be more likely to bruise your shins, because the bed frame will extend too far beyond the mattress. Also, the bed just won’t look quite right in the way the covers hang or don’t hang over a double mattress on a queen base. I know this because I used our old double mattress on our queen bed base until our queen mattress arrived, and I had all the above issues. I wouldn’t advise it.
I just try my bed base with my partner and is making sounds. I don’t like it is there any way to fix this .
Hey Jessica :)
The beds are made from Natural timber veneer, these can at times expand or contract due to extreme or sudden changes in temperature, we all retain a little extra fluids at times, to eliminate the noise you can rub a natural soap bar or some wax (Soy or beeswax candle) into the joints and this should help relive the rubbing.
If the problem persists please get back in touch and I can book an exchange of your bed base at that stage!
Koala Dream Team
Do you have to buy the koala bed base if you are going to purchase a koala matress? I don't like the style or height of the bed base but am interested in trying a koala mattress.
You definitely don't need to buy our bed base. Our mattresses use Australian sizing and so will work with any bed base that uses a same standard.
One thing to note, we recommend that if you're using a slat base the slats be no more than 7.5 cm apart.
I have purchased koala mattress and bed base 7 months ago. The mattress has begun to lose its shape and where my partner and I sleep there are dips in the mattress. The bed base is also very noisy on my side of the bed. We spoke a representative a few months back to make sure it was assembled correctly and everything was set up fine. I did swap the side horizontal side panels which helped for a short period but the middle panel creaked and now my side panel is creaky again. I am lighter then my partner and we are both under 70kg. Do you know what could be causing this? And is the mattress meant to be rotated to prevent impressions?
Sounds like a warranty issue, send us an email at email@example.com and we'll sort it out :)
I have an Eva mattress and it's unusually heavy as compared to other mattresses available in the market.
Do you recommend using Koala bed frame with Eva mattress? Can it withstand the extra mattress weight?
Hello Prafull, thank you for reaching out
Our Koala bed frame has been design to withstand 350KG without impacting the structure of the product - all good :-)
I love the look of this bed base and it was so easy to assemble but I am having the same issue as some others (from what I've seen from the comments). It really creaks a lot, I removed the mattress the other day to make sure everything was where is should be and locked in place, I also have put some little pads underneath as I'm on a wooden floor. Is there any advice you can offer me as I am struggling a bit with this issue.
Good morning Jayde, we are so sorry to hear and this is not normal indeed. Would you be able to reach out to us at firstname.lastname@example.org and provide us with your order number? We will do our best to assist :-)
The Koala base and mattress are fine however its too low and its difficult to get out.
I am 75 and need a suggestion how the base can be raised, perhaps the depth of the mattress .
Chris Morgan NORTHCOTE 0412 572935
I'll give you a call Chris :)
What are the dimensions of the boxes for the queen mattress and queen bed base?
Thanks. Im asking the dimensions of the box they come delivered in. That is not on the website or I wouldnt have asked here.
Queen mattress is 36 x 36 x 160 cm
Queen bed base:
BOX1: 23 x 260 x 110 cm
BOX2: 61 x 228 x 48 cm
BOX3: 67 x 228 x 48 cm
Can I use a Koala mattress on a regular sprung base?
G'day Dave, The Koala suits almost all bed frames, slatted bases, ensemble and solid frames like the Koalas bed frame.
Do you ship to (or have outlets in) Malaysia?
Unfortunately we only sell our bed base in Aussie :(
Hi! I live in a fairly new building with concrete floors. On top of the concrete we have timber floorboards. Is it advisable to use/stick adhesive (Tesa) protective pads underneath the bed frame?
Great question - I would advise using the protective pads, better safe than sorry!
Can you use the bed base without the headboard? I have a beautiful headboard already and I’m wondering if i didn’t attach the time headboard would the base still function the same or would the mattress slip etc?
Hi there Asha,
Great question, unfortunately the headboard does need to be attached.
Sorry about that.
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