Easy to assemble
Provides good, firm support
Mattress sometimes slips
Easy to knock shins against base
Reviewer Photos & Videos
The worst customer service I have ever experienced
Koala sell themselves as being quick to deliver items. I have been waiting over a week for my bed base and according to the tracking on my item it will probably be another week. This is despite an initial promise of 3 days. I only purchased this due to the speed of delivery as I was going to use it to style my home for sale. Their communication is appalling and when you call their number it goes straight to voicemail, but you can't leave a message. I have instigated 3 separate chats on their website to no avail. AVOID!!!!
Purchased in July 2020.
Assembly took even less than the four minute guarantee. No creaks, no wobbles. Makes our old Ikea frame feel like it was made of matchsticks.
Even the mattress feels better! We are sleeping the best we ever have.
Purchased in July 2020 for A$650.00.
Simple, eco friendly and great design!
So easy to put together, great storage underneath, sturdy enough, great height. Love that it extends past the mattress. Would recommend this simple design and great company. The bed was delivered the next day!
Purchased in March 2020 for A$950.00.
Best bed ever
Instructions were clear and easy to follow. Assemble time is quick and you can do it solo no problem. Base is sturdy and doesnt squeak or shift and looks nice with clean lines. Very comfortable too. Highly recommend this product and i should've bought one years ago
Purchased in July 2020 for A$680.00.
A beautiful bed in our newly renovated room.
This bed is so different to all the others I have been researching for months. We bought one for our son who is a big boy so weight tolerance was important. Tick one for Koala. We also have animals so we needed a water resistant bed. Tick two for Koala. Wanted a bed that was good value for money. Tick three for Koala. A bed that looks good. Tick four for Koala. Easy delivery, no large postage cost. Tick five for Koala. Easy to assemble. Tick six for Koala. Over all, the Koala bed ticked all our boxes and then some. Highly recommended product and an awesome company to deal with. Thank you Koala.
Assembly of the base was straightforward and quick without any hiccups; sturdy with nice clean lines with a beautiful finish. Definitely no movement or creaking and cannot ever foresee this occurring with its structural design.
This is the best bed base we have ever owned. So simple and beautiful in design and a pleasure to put together. We wish all our furniture was as easy to assemble as the Koala bed base. The bed base has renewed our old conventional mattress and we are sleeping better than ever! Thank you Koala!!!
Purchased in June 2020 for A$680.00.
A Clever Platform for a Good Nights Sleep
Assembling this bed was easy. The CNC routing made it so and the finish is superb. There is absolutely no creaking. This bed is solid as. Some of the joints required a LITTLE gentle persuasion with a rubber mallet due to high humidity at assembly time, but no real issue and very easy to do.
Purchased in July 2020.
Beautiful and quality bed base
We got the bed base late on the night we moved into our new apartment. We were exhausted and I definitely pushed for us just sleeping on the mattress on the floor and dealing with it the next day.
My partner overruled this, and I'm so glad he did because putting this base together took all of 20 minutes. it was more hassle taking the pieces out of the boxes.
The Koala Bed Base is easy to put together, well designed, looks fantastic and is so so sturdy. I absolutely love it, and am so glad we just went for it. We've been sleeping on it for about a month now and it's just perfect.
Purchased in June 2020 at koala for A$680.00.
Best buy of 2020
Koala has revolutionised bed bases.
No more rickety slats, awkward head and footboards and no more Alan keys.
This bed is functional, easy to assemble, strong and looks great.
Thanks Koala..... can't wait to try your mattress next!
Purchased in July 2020 at On line for A$850.00.
Slick, Slippery and tricky?
Great design. Easy to assemble. However, a bit over priced under the pretext of paying a premium for the design. Not sure about the strength and durability of the product. We have some damage but that could be the fault of our teenage daughter not the product. Sadly, the mattress slides down the bed, so by the morning the pillows have slipped down between the mattress and the headboard. In my view the company should either improve the design or always automatically supply some kind of pad to prevent slippage. I will add that the company pr...esents as socially and environmentally responsible (which is great) but the marketing and selling business model (and the customer service chat line to some degree) has the feel of an aggressive corporate psychopath. Our daughter didn't find the mattress very comfortable and so my wife is using it for now. I have read a few reviews about the mattress being an overpriced piece of foam. The response is to point out that it's a high tech piece of foam. So overall I am not sure if this company is a triumph of marketing over substance or not. We will see how the bed and mattress endures. I feel uneasy about this company.
Purchased in September 2019 for A$800.00.
Love my koala bed, pillows and mattress. Went and bought my kids new mattresses as well they are so comfortable. Kids love them too. Thinking about getting a mattress to take away with me to work (fifo)
Purchased in December 2019.
All my dreams come true
I love this bed so much. It is simple yet stylish and functional. I don't have to worry about how I'm going to move it if I want to put it in another room or move house - it was so easy to put up, only one person needed. I really like how we can hide all our clutter behind the bedhead (chargers, hand creams, books, phones, etc), and the bed remains clear and zen at all times. The simple design makes it easy to make the bed, too: just pull the blankets back and voila. Even when the bed is not made, it looks great. And another excellent feature i...s that I NEVER stub my toe on the bed legs anymore when I am walking around the bedroom in the dark of night, like with other beds. That's because the Koala bed base legs are curved back from the edge, and you can't catch your toes on them. I had read online that the bed can make creaky noises, but I have only noticed the occasional creak, and it is not bothersome at all. And the price was brilliant, such a bonus.
Purchased in March 2020 for A$780.00.
Brilliantly Easy to put together
It was a joy to assemble the Koala bed base. And as renters I have to move every few years, and several other bed bases have died due to being disassembled and reassembled so often, but the Koala definitely won't have that problem!
Purchased in March 2020 for A$1,000.00.
Love love love !
I am so in love with the natural timber bed base, the feel is smooth and it was super easy to put together ! My favourite part is storing your extra pillows snug behind the head of the bed !!! Very happy with my koala bed, will 100% be back for more koala products !
Purchased in March 2020 at Online store for A$1,650.00.
Best Bed Ever
This bed arrived, was assembled and tried out less than 24 hours after I ordered it. So, not only a fantastic bed but fantastic service. Easy as anything to put together. And I especially appreciate the koala toy!
I'm a terrible sleeper so when I'm lying awake in the dead of night it's great to be doing so in such a lovely bed.
Purchased in March 2020 for A$800.00.
Best bed ever
Assembled by myself. It was relatively easy. Hardest part is getting the pieces out of the boxes. I like the hidden storage and holes for tech. Mattress is beautiful too. Highly recommend.
Purchased in March 2020.
Questions & Answers
I sleep more in the middle of my queen mattress. I don’t really want the base overhang of the Queen frame due to knocking shins etc on it so thinking of getting a double base as its smaller over all and the base supports seem to be more towards the centre. My mattress measurements will easily fit the double base but wanted to know if the structural integrity of the base would be compromised particularly when sitting on the edge of the bed (which I do a lot when getting ready in the mornings due to disability).
We're stoked the Koala Bed base has caught your eye and love your thinking outside the box here! We've taken the product team out for coffee, to get their top expertise on this one for you.
It shouldn't be an issue, but we wanted to confirm for you that a standard queen mattress is 1cm wider than our double bed base and around 7cm longer. You could remove the headboard so the mattress can slide back... but then there’s nothing locking the frame together so it’s probably not advisable. The overhang won't be a structural issue, but it comes down to your comfort and what you like :)
The Koala Dream Team
Our bed is now three months old but despite perseverance it is still creaking at every move and causing interrupted sleep and frustration. What can we do?
I have hardwood floors in our bedroom and don’t want to put a rug down underneath the bed. Does the koala bed base have a rubber grip stop on the base to prevent marking the floor? I’m worried about the scratches that will be left on the floor as we are renting. Thanks.
As a precaution we used pieces of the cardboard packaging as a buffer between bed base and floorboards, all good.
Our team has just had a good huddle to discuss ideas on this, plus we reached out to our product development team (the absolute experts!) to see what they recommend :) Now what did we find? There are a few good tips and tricks, but we would suggest using 'felt furniture pads' which we don't stock ourselves, but they are available at places like Bunnings Warehouse, Kmart, even Coles/Woolies often have them handy. This should make sure your floors are nicely protected :)
As a side note, thanks so much for reaching out! Our brains are whirring and we are thinking into what more we could do to give customers an even better Koala solution into the future...
If you have any more questions or there is anything else we can help you out with, please don't hesitate to reach our Customer Care team on 1800 575 337 or email us at email@example.com.
The Koala Dream Team
- The Koala Timber Bed Base uses a honeycomb core to keep it lightweight and durable - it can handle up to 600kg, making it a great hangout spot for the whole family.
- There’s a discreet storage slot behind the headboard, so you can tuck away that teddy bear you’ve told your friends you stopped sleeping with years ago.
- The oversized platform design gives the illusion of a floating bed, so you can feel like you’re literally sleeping in a cloud.
- The bed features cable management holes that let you keep your charging cables hidden while they’re charging within arm’s reach.
- It’s advertised as being able to be assembled in 4 minutes by one person, making it a fuss-free affair.
- A 5 year warranty and 120-night trial mean you can try the bed out before committing to it long-term, and gives you some peace of mind if you do end up taking the leap.
- The Koala Timber Bed base ranges from $600 for a single to $1000 for a king sized bed.
Points of praise:
- Many reviewers said the bed base was sturdy and didn’t creak.
- They said that it was easy to assemble and to take apart (especially considering there was no need for tools), and that the instructions were easy to follow.
- The bed provides good, firm support, according to reviewers.
- Some reviewers said that the mattress can sometimes slide a little depending on the type of mattress you have - although Koala also sells non-slip pads that can help with mattress slipping.
- The edges of the base are a bit hard according to some reviewers, and you’ll likely knock your shins on them from time to time.
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